Évaluations des clients Ocean Marine Services Oahu LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ocean Marine Services Oahu LLC

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DANA C. le

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very helpful and easy to rent a vehicle and buy boxes. I've always rented from John, and Bud.

WILLIAM W. le

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Wasn't told that I need to go online to return the rental after hours. Was only told to park van on street and leave keys in drop box

William T. le

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good , polite ,and very respectable service. thank you sir

katrina S. le

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Nothing to improve Bud was a great representative and made sure my experience was great!!!

Sung K. le

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Le client n'a pas laissé de commentaire.

Fanny E. le

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Le client n'a pas laissé de commentaire.

Sarah D. le

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The employee was beyond rude. My husbands friend took him over there and they decided to leave his vehicle. He parked facing the wrong direction on the street however that is legal in the state of Hawaii. The employee called my cell phone and starts yelling at me and cussing and telling me what an idiot my husband is and that he supposedly stopped a police Officer from giving him a ticket. Didn’t let me get a word in at all. Told me to get over there and move it immediately. So we dropped everything and ran over there which isn’t a simple task in the middle of moving homes. My friend looked up the law on the way over to confirm he was correct in parking. There was no one even there when we arrived. It was all locked up and no one for us to speak to. My husband said the employee apologized for the voicemail when my husband took the truck back later. However it was not a voicemail and regardless of laws or anyone’s personal opinions, no one deserves to be yelled at and treated the way I was. I was not even involved in the pick up or drop off and this man berated me and belittled my husband when it wasn’t either of us that parked nor was it illegal. I will absolutely never use this location ever again and I highly recommend someone teach this employee how to speak to customers because that was beyond inappropriate. The vehicle itself was fine and worked well. But the customer service was the worst I’ve ever seen. Then I received a call today, 2 days later, from a woman employee asking if we had returned the truck. Obviously there is a big mess going on here if they can’t even find their own truck. Especially since my husband returned it to the exact spot he’d driven it from and personally handed the keys to the rude employee.

Owen N. le

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Le client n'a pas laissé de commentaire.

HALFORD I. le

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Le client n'a pas laissé de commentaire.

michael N. le

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They told me that they would send me a receipt later. I asked how much it would be and he would not give me an answer. Come to find out he charges me for 75 miles when I went 39 miles. Then charge me for 20 gallons when I didn’t use nearly that much. Would not recommend to anyone.

Alona D. le

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My invoice showed an end mileage number that was incorrect and so I was overcharged. I emailed about the error immediately after I received the invoice via email. That was this past Saturday and it is now Tuesday afternoon and I have not received a response yet. I'm at work when they are open so email would be best for me. I even used the email address that they directed me to contact if I had any issues with my invoice. Please have someone respond to me so that I am not overcharged! Alona Dinio (808)265-2802 antisausage@aol.com

robert F. le

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Bigger sign outside maybe bright green and orange. Thank You very much and have a nice day.

Odelle L.M A. le

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Le client n'a pas laissé de commentaire.

steven C. le

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Le client n'a pas laissé de commentaire.

Gail K. le

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Le client n'a pas laissé de commentaire.

Teresita S. le

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Good Service. No waiting it was fast and easy. The lady gave me options and was very friendly. Will definitely use them again in the future and recommend it to everyone that needs a Uhaul to check them out. BIG MAHALO.

Daniel B. le

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Le client n'a pas laissé de commentaire.

mark D. le

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The cashier was rude. The location looked and felt like a junkyard. The dolley we rented was fine, seemed to be on the newer side.

Robert C. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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Le client n'a pas laissé de commentaire.

Steven K. le

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First of all, the location is basically a boat junkyards. Secondly, I was improperly charged $7.50 for fuel when I put more than enough fuel back in the van. I was told a receipt would be mailed when I dropped the van off, but was not present for the inspection. I received the van at slightly less than 7/8 tank and returned it with more than that. My receipt does not accurately indicate the level of fuel I returned the van with. When I received the van it was parked downhill. When I returned it, I parked it up hill. That is a possible cause for the inaccurate fuel reading, but I in no way should be charge for fuel and this should be reimbursed to my card immediately.

Dexter S. le

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Le client n'a pas laissé de commentaire.

Larissa R. le

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Aiea location was GREAT! Awesome customer service at this location!

william T. le

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Although this location was not by choice , I had no problem with their rental. I can not day the same regarding the rental procedure. I had my son dropped me to pick my rental, and to my surprised , my ordered was not placed at all . As I walked to catch the city bus , I was called by customer service personal . I was informed my order was not placed. I was told I could picked the same vehicle at a different location , which was an hour from where I was at . Without transportation , I had no choice but to catch an uber driver . I end up spending more money on Mike's and gas due to customer services error

Emma P. le

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The parking was very poor. I was required to find a road parking stall for the uhaul that I rented. Upon return I could not find any stall and drove up and down the road 6 times trying to find something. It was so frustrating, on a busy commercial road there is no parking at all. When I picked up I told the associate, what if I cant find parking when I return, he said oh theres lots of parking you will find something. It was very frustrating.

DANA C. le

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John was very helpful and helped me, I was there before the store was open, Dana

DANA C. le

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Very helpful and courteous, I like this location for trk rentals.

Lorinda D. le

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Le client n'a pas laissé de commentaire.

Jennifer B. le

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Le client n'a pas laissé de commentaire.

Noel O. le

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Rude costumer service, poor communication. Unable to answer questions with accurate information. HORRIBLE!! Charged extra fees without explanation. Given different car then the one I choose. So many things gone wrong. Asked to speak to manger, worker stated “manger not in sorry, I can give him your number to call you later” never received a call. This place needs serious help.

EARL O. le

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Le client n'a pas laissé de commentaire.

Adam W. le

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Le client n'a pas laissé de commentaire.

Kekoa L. le

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Owner is great very helpful easy to deal with have rented from him several times. As for one of his workers thumbs down seems like I was bothering him to help me with my vehicle no customer service skills at all.

Christopher B. le

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Le client n'a pas laissé de commentaire.