Customer Reviews for Ocean Performance
(U-Haul Neighborhood Dealer)

635 évaluations

280 Boston Post Rd   Old Saybrook, CT 06475

(860) 339-0481

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    De 10 h am à 2 h pm
Heures d'ouverture spéciales
  • 11/29/2022 - 12/2/2022: 9h00 am à 4h00 pm
  • 12/4/2022: Fermé
  • 12/5/2022 - 12/9/2022: 9h00 am à 4h00 pm
  • 12/10/2022: 9h00 am à 12h30 pm
  • 12/11/2022: Fermé
  • 12/12/2022 - 12/16/2022: 9h00 am à 4h00 pm
  • 12/17/2022: 9h00 am à 12h30 pm
  • 12/18/2022: Fermé

Show All Hours

Services dans cet établissement :

Pour nous contacter

(860) 339-0481

280 Boston Post Rd
Old Saybrook, CT 06475

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 4 h pm
  • Dimanche
    De 10 h am à 2 h pm
Heures d'ouverture spéciales
  • 11/29/2022 - 12/2/2022: 9h00 am à 4h00 pm
  • 12/4/2022: Fermé
  • 12/5/2022 - 12/9/2022: 9h00 am à 4h00 pm
  • 12/10/2022: 9h00 am à 12h30 pm
  • 12/11/2022: Fermé
  • 12/12/2022 - 12/16/2022: 9h00 am à 4h00 pm
  • 12/17/2022: 9h00 am à 12h30 pm
  • 12/18/2022: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Heloiza M. 
Évaluation :
5

The U-Haul staff was excellent, and the consummate professional; I would not hesitate to recommend them!

Edward G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN H. 
Évaluation :
5

I think it works very well as is.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

great service,pleasant people, very reasonable

FRANCIS B. 
Évaluation :
5

Excellent customer service. Vehicle was clean and perfect for the intended use. The rental process was easy and the pick up and return was equally easy. Thank you Carol for your excellent customer service and attention. Phil Maniscalco

Philip M. 
Évaluation :
5

Carol's gr8 person

Lawrence D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suketu P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
4

Was fine. Small location. No one there on Sunday drop off. Good cell phone reception so check out went well.

Robert B. 
Évaluation :
5

Keep this step great oeople

Lawrence D. 
Évaluation :
5

I can't think of anything that can be done to improve the service. I van was spotless, the check-out and check-in processes were extremely easy, and the customer service was outstanding. I will DEFINITELY be using them again for my moving needs!

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D. 
Évaluation :
1

Hello, I rented a truck at state street and was told less than 24 hrs that it wasn't available and had to pick it up 45 minutes from the original destination. Then I was told that the truck at the new destination would be available in the evening so I could pick it up and stay on schedule the following day. We drove all the way there and it wasn't available. I had to drive back again in the morning and it ended up adding 2 hours to my trip and I lost my movers because they had to go on another job. It was a terrible experience and a financial disaster. I feel there should be some remedy.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

Staff was do pleasant & very accommodating. Great experience renting from Ocean Performance! Merci.

Lucy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Always very customer friendly and professional

todd H. 
Évaluation :
5

Everything was great and Ocean Performance was very accommodating. Truck was in great shape and got better gas mileage than I would have expected

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Carol was wonderful, helpful, and kind. 10/10! Word of advice: don't use the app go inside for way faster checkin/checkout

Natalie L. 
Évaluation :
5

s/o

Randy S. 
Évaluation :
5

All went very smoothly. Carole was very pleasant and helpful.

Brooks C. 
Évaluation :
5

I have used many locations over the last 40 years and hands down this is the absolute best location and staff I have experienced.

todd H. 
Évaluation :
3

Express mobile service was not user friendly - would not recommend - took 90 minutes to get support to help with process

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hussein M. 
Évaluation :
5

Vehicle wasn't clean when I got it. An empty bottle of liquor in driver's door and cigarettes in multiple areas. As soon as I put in gear the right front hubcap fell off and right rear tire was nearly flat. Walk through inspection never happened.

James S. 
Évaluation :
5

As always, the staff at the Old Saybrook location are friendly, respectful, caring and professional. They provide the best customer service and experience.

hussein M. 
Évaluation :
5

Limiting pick up times to 9am to 5 pm is annoying

Nigel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
4

The truck was in need of an oil change, and the tire pressure needed to be adjusted. Reserving, picking up, and dropping off all went very well.

John G. 
Évaluation :
5

Her attention to our rental was easy and accommodating. Will definitely rent here again.

Michael D. 
Évaluation :
5

They need to better ensure that their vans are maintained. There was a crack in my van's windsheild, low tire pressure and it needed an oil change. If you order online and get your van early, e.g. 7:30am, make sure you are not renting extra equipment.g. Dolly etc. as there is no one there to give it to you.

Heather P. 
Évaluation :
5

Carol provided excellent customer support and every other aspect of our experience with this U-Haul location was topnotch. We would definitely, and highly, recommend this location. But mostly, in an age of disappointing customer support, we were very impressed with Carol.

Kim N. 
Évaluation :
5

Staff was helpful, friendly and efficient. Very smooth process.

John R. 
Évaluation :
3

Key was not in lockbox, the manager happened to drive by & saw our lights in parking lot (it was 6pm, very dark & freezing cold). She found the key (inside the office) & assisted us to open the cargo door which was frozen shut. She saved the day, went above & beyond after hours. It was a sheer coincidence that she drove by & saw us.

SANDRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
5

The app process is a mess, does not work well, is not intuitive, requires multiple attempts for either signing up or returning. The lady at the location was outstanding, I would just call there and set it up, she took less time than the app.

Paul C. 
Évaluation :
1

Chose in person pick up at location's opening time of 10 AM.figured people better than online. Wrong ! Get there .. sign on door “closed till next week!” Got to be kidding me . 40 mins later dialing uhaul phone I arrange the mobile lock box and get the truck successfully. Meanwhile the movers I hired sitting doing nothing ( except getting paid by the hour ) at my house waiting . Messed up timing of whole day. Dropoff was no treat but at least I knew the Mobile routine. No idea who to blame for this but it was not cool. My advice to anyone is to do mobile from the Start. Truck was fine and reasonably priced . My movers were A+. Luckily.

Ray D. 
Évaluation :
5

Excellent service / Be sure windshield fluid and tire pressure are checked

Randy G. 
Évaluation :
5

Was a wonderful, stress-free experience.

Scott R. 
Évaluation :
5

Nothing I can think of, everything went very smooth

Daniel B. 
Évaluation :
5

Even easier than using the app: and more friendly.

Roderick L. 
Évaluation :
5

Great location. Had what I needed and pick up and drop off were very smooth and easy.

William L. 
Évaluation :
5

Excellent service. Very courteous to customer and knowledgeable with answering any and all questions. Thank you for providing great service.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
5

More accurately indicate how much it will take to refill the gas tank. I followed the guidance on the rental agreement, and ended up adding about 3 more gallons than were needed to return the tank to 3/4 full.

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Service from Carol at Oceanside Performance was outstanding. I will use and recommend your services because of your products but mostly because of the service.

Ron B. 
Évaluation :
5

The staff made our pickup and drop off really easy and pleasant Thank you!

KATHLEEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELSIE R. 
Évaluation :
5

Carol was very accommodating with us ahead of Hurricane Henri, she made it happen!

Matthew D. 
Évaluation :
3

I had to pay an Uber over 80 dollars to go to the location that was a total 90 miles out of the way and picked up a truck that had no Air conditioning

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin N. 
Évaluation :
5

They have great customer service at Ocean Performance! I wish they had the pick up truck year round! Instead of just the summer months. Dump runs, yard work, purchasing big item, etc.

Vanessa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

My pickup location was changed the night before my reservation and I had to drive 40 minutes (instead of 2 minutes) to get my truck. I understand the shortage of vehicles, but more notice would have been greatly appreciated.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Timely, effiecent and charming service -0 thankyou

Paul B. 
Évaluation :
5

Keep up the good work.

GZ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Always friendly, courteous and helpful

hussein M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRY W. 
Évaluation :
3

The online self checkin was not fully explained in tutorial: esp the need to contact 2 family members? This make no sense, my father was woken up 3 times (live in different time zone) and no one talked to him? How can he verify that I am the one at the location when he just gets a name? I recommend U-Haul gets rid of this requirement and just sticks to Driver's License and picture to verify. Also, the location for pickup has no cell phone coverage for AT&T nor T-Mobile. I tried using my work and personal phones to log in with no joy. I had to walk over to adjacent business parking lot and was lucky enough to have a xfinity hot spot to log in.

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
5

Excellent customer service but van was very dirty. Had to clean it before using to transport furniture.

Dwayne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason P. 
Évaluation :
5

Great service.

Roderick L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

great customer service

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
2

The location smelled like cigarette smoke, i smelled it through my mask, that almost triggered my asthma, the place was absolutely disgusting, there were plants that not really well maintained with dirt and leaves all over the floor, behind the counter was a huge table with tons of miscellaneous Xmas stuff, papers old things, bedsides that the lady whose office was also a huge mess behind glass, took her time to say anything to me and my husband, she just asked for a license and credit card and walked off, then she came back, I then had to ask her what the price was what I was getting into, she did not explain anything and I didn't sign anything either, i think I will have to write to your corporate office about this, I just didn't feel right after renting the truck.

melisa S. 
Évaluation :
5

Nothing I can think of to improve - the staff was extremely helpful and courteous

Joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

We had to change our reservation several times and each time it was done with ease and with a kind voice on the other end of the phone.

Christina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Cracked windshield when I picked up the vehicle.

John L. 
Évaluation :
5

I had problems with the app, but the location sorted them out. It was great!

Katherine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
4

Great service. Quick check in and out.

Steven C. 
Évaluation :
5

Great service. I've used this spot 4 times in past year. Carol always friendly.

Marion L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Y. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page