Customer Reviews for Ocean Shores Inn & Suites
(U-Haul Neighborhood Dealer)

Évaluation :

5

All good. Desk attendant showed up late. It delayed us a bit. My only suggestion is for the attendent to arrive and open promptly at 9am..thanks

Évaluation :

1

Bad service. Our truck leaked and damaged our belongings. U-Haul has not responded back to us.

Évaluation :

5

GREAT, Professional and HELPFUL Customer Service! Clean, Safe and comfortable truck ! I would ABSOLUTELY use this location again!! Thank You for treating me so well!!! Moving it TOUGH and you help make it easier. Sincerely, William Ash

Évaluation :

5

Everything went very smoothly from picking up to dropping off the truck. Thank you for the very good service!!

Évaluation :

2

It is a dirty hotel

Évaluation :

5

Great customer service by staff!!!!

Évaluation :

4

Trailer was fine - however, tires were both dangerously under-inflated, but this was only noticeable under a load. When I checked, one tire had 9psi - it was supposed to be up to 65. Overall the ease and friendliness of the staff was great, but please make sure the safety measures aren't overlooked.

Évaluation :

3

Some debris in back drivers doorr was not closed all the way ( seat wet ) Roll up door getting hard to close ..Charged at higher rate than quoted ........

Évaluation :

3

I had requested pads when I booked the reservation as I was moving musical equipment. When I arrived, I was told there were none. On a trip to the bathroom, I discovered pads in a back room. We were charged for 5 dozen when there were only 3,5 dozen. I had requested 10 dozen.

Évaluation :

5

I used the rental truck to move my Stepduagter and family from Santa Clara Ca to Ocean WA. The trip covered almost 1700 miles. The truck performed excellent. I had no issues at all. Lots of hills and it pulled fine even when completely loaded. It averaged abot 10,1-10,3 mpg. Wish it was better but for big truck it was expected.

Évaluation :

4

My husband did have to add air to the tires, but everything else went swimmingly.

Évaluation :

5

Thank you for super service!

Évaluation :

4

No drop box. You must go inside. Not clear in the directions to find the drop box.

Évaluation :

3

The interior of the truck needed sweeping.

Évaluation :

5

Great staff. Live where I live

Évaluation :

4

Merci

Évaluation :

4

Nothing. Keep up the great service.

Évaluation :

5

Nothing they're outstanding

Évaluation :

4

Nothing else, Thank you

Évaluation :

4

There was a mix up in stating what size truck that this location had. But we were fine with what they had.

Évaluation :

3

There is no clear marked office. The u-haul return is in one area, and the key drop off is in an entirely different area on the block next door. When I returned the keys, there was no check in or out, just "thanks. I'll check it in". So I got to stress about the time, miles, gas in the tank, etc.

Évaluation :

2

I was not happy with my rental due to the fact of how the charges me a late fee when I told the lady at the counter I'm need until the next day! In the evening of me renting the U-Haul I went into let her now that I'm going to be dropping it off the next day!

Évaluation :

4

They were friendly, helpful and professional.

Évaluation :

5

Easy pickup

Évaluation :

5

The facilities were great. It was the online service from uhaul that sucked

Évaluation :

5

Ocean shores inn and suits is the best place I've ever rented a uhaul from 🤗

Évaluation :

1

Person at Ocean Shores did not check the trailer in when returned on 7/15 although saying he would after trailer was disconnected. Contacted UHaul # 253.859.3729 early AM 7:16 to determine why no confirmation email was received 7/16. This # called me originally to say trailer was not where requested so was in my phone log. Representative said would determine cause & return my call by 9:30. When they failed to call back, I called again @ 10:10 & was told that it wasn't their responsibility & I should call 360.356.1577 to resolve. Representative at this number told me they would try to contact Ocean Shores location but couldn't provide when trailer would be checked in. Drove back to Ocean Shores location after this call and waited in person again for check in. Do you consider this satisfactory customer service?

Évaluation :

3

It had rained and was leaking water inside the truck, one headlight Burned out,it was dog tracking

Évaluation :

2

Wasn't sure if I was at the right place. Lots of U-Hauls but no office or sign pointing to an office. Had to walk entire length of a long hotel, unknowingly if it was the right place, entered lobby and no where did I see U-Haul. I asked the clerk and he politely confirmed and said just leave the key. I felt a little unsure so I checked- in the truck online to be prudent.

Évaluation :

5

well maintained equipment and outstanding sevice

Évaluation :

3

It is basically a hotel lobby - sometimes there is someone to help and sometimes not. Many cars in the parking area for trailers so I had to leave it in an odd place. The app and web site is a complete joke for managing returns - tons of spam mail that would either not open or give an error message when I got to the site.

Évaluation :

4

The cab of the truck was pretty dirty. I couldn't use the cup holders because they were filthy. There was garbage in the cab from the last person. I don't think the back was swept before I got it. We found 4 screws and a few shards of glass.

Évaluation :

5

Absolutely nothing everything was perfect

Évaluation :

5

Make sure original pick up location was actually open. Had to drive 25 miles to alternate location wasting 4 gallons of gas, about $15.

Évaluation :

1

Dont trust them, they will charge for days after the equipment is turned in.

Évaluation :

4

easy pick up and return ......

Évaluation :

3

I got charged for an extra 10 miles because I drove out of my way to be sure the fuel tank was full( actually above where I picked it up by 1/4 tank) . I gave you at least 30 dollars in extra fuel to be charged 10 extra miles. That's just leaving a bad taste in my mouth for 10 dollars in u- hauls pocket. I made you money in fuel but took 10 dollars in miles from me. Hope that's worth the 10 dollars in customer dissatisfaction ?

Évaluation :

2

The people checking out the equipment scheduled me for 2 drop off locations and I had to spend 45 minutes on the phone to get it corrected. The guy hooking up the equipment told me to do it and when I asked for safety chains for the transport trailer he said I didn't need them. He also spoke to me about his personal life that was on appropriate conversation.

Évaluation :

5

Friendly Service

Évaluation :

4

Very efficient with the return.

Évaluation :

5

It was super easy to return the truck!

Évaluation :

5

Great location, however it isn't close to me. The last 3 times I had to go there because they are the only location to have a car trailer. But otherwise they are great ambassadors to U-HAUL. They never make me wait and are always very courteous and helpful.

Évaluation :

4

Drop off was quick and easy, and followup confirmation was immediate, no stress and very professional.

Évaluation :

4

Truck was not there when we went to pick up but gal at front desk was very professional & helpful. Grateful that we were able to pick up the truck in Ocean Shores and not have to drive into Aberdeen. Saved us a lot of time.