Le client n'a pas laissé de commentaire.Jeremiah K.
Customer Reviews for Oceana Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Virginia Beach, VA 23454
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 5h pm
- Samedi :
9h am à 5h pm
- Dimanche :
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Teresa B.
Le client n'a pas laissé de commentaire.Andrew H.
Le client n'a pas laissé de commentaire.PAMELA C.
It wasn't the original location I had hoped to pick it up. Fender was dented And damaged.Wayne E.
The location was closed. We downloaded the mobile app to do the drop-off since they were closed. Upon completion of the mileage/gas and photo input the online form indicated that all info had been successfully received & that the charge would be applied and a completion email notification would be sent. It's been two days, and I have not received that email from uhaul.Bill M.
Le client n'a pas laissé de commentaire.Lateia R.
Great ServiceHector S.
Phone check-in wasn't working so they jumped in and got it done at the desk. Great service. Thanks!James K.
Le client n'a pas laissé de commentaire.Eric W.
The bearings of the were bad and went out. Trailer catch on fire!!! Had to call 911 and waited 3 1/2 hrs on the side of a busy freeway for uhaul to get someone to tow the trailer. Then the movers used to get stuff out of one to the other broke my table and bikebrandy L.
Le client n'a pas laissé de commentaire.Jesse S.
The African-American gentleman, who was on-duty on 3/26/2022, provided outstanding customer service during my truck return in Virginia Beach. Please pass along my thanks for a job well done!Warren R.
Le client n'a pas laissé de commentaire.Khristina T.
Le client n'a pas laissé de commentaire.benjamin L.
Very helpfulNICOLEJEANICE J.
Le client n'a pas laissé de commentaire.RICHARDBRUCE A.
Le client n'a pas laissé de commentaire.James M.
Could not have gone better.MATTJOHNSTON M.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Morningstar M.
The deodorant doesn't cover the cigarette smell very well.William F.
The guys there were very helpfulKAYLAN F.
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.RICHARD S.
Le client n'a pas laissé de commentaire.CAROL C.
Great service Thank youARCADI R.
Le client n'a pas laissé de commentaire.Megan C.
Le client n'a pas laissé de commentaire.Robert R.
I was very impressed with reservation, time extension and drop-off. Everything was extremely easy. Thank you for making a stressful situation less stressful.HELEN M.
Le client n'a pas laissé de commentaire.Peter C.
I did not get a dolly nor did I get furniture pads but of course was charged for them not the first time either. :/ other than that easy and wonderful experience, did it all on my phone no one was in the office when I got there but I think one of the maintenence men who worked there helped me out, thank the lord.Christopher E.
I dropped off a little after they closed. The instructions were very clear and easy to understand. The only suggestion that I have for this location is to add more lighting. It was pretty dark and I'm not familiar with the area so I felt unsafe.Diamond B.
Excellent service à la clientèle.JEFFREY G.
Only used as a drop off location. Clear instructions next to the door.IAN W.
Need more room for 27 ft trucks and they never gave back money on miles not used or over the truck being in such horrible shape.CRYSTAL Y.
Le client n'a pas laissé de commentaire.FABIO P.
Truck was new and did not have a trailer hitch which I had to buy, but overall a good experience. Quick turnaround on both ends, person I dealt with was helpful, would recommend.MICHAEL B.
Le client n'a pas laissé de commentaire.BRUCE D.
Le client n'a pas laissé de commentaire.Kyle R.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.John G.
There is nothing to improve on because the staff is always professional, friendly, courteous, and kingLARRYDARNELL G.
Le client n'a pas laissé de commentaire.Walter A.
Le client n'a pas laissé de commentaire.Vernon H.
Le client n'a pas laissé de commentaire.Frank C.
The parking situation was extremely confusing. Security wasn't great in the area and there was no clear indication where trucks are to be returned after hours. The only place to park the larger trucks was along a curb marked no parking.Michael K.
- The dealings at the location were excellent. - The online process was difficult to deal with as the site provided multiple locations and you could not talk to the loction directly to see if they had what you needed.BRIAN F.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.ANDREWCLARK F.
My bill is not correct. The route I took is 55 miles and I was charged for 70 miles.CHARLES D.
pick up price was not what I was quoted. they told me I would be refunded when vehicle was returned. this was not true and cost me 2 hours on the phone to be refunded to the original quoteLorraine M.
Le client n'a pas laissé de commentaire.Gerald L.
The tires were dry root and wore down until they were bald half way between my trip.JARET H.
Le client n'a pas laissé de commentaire.Charles G.
I opted out of the insurance then changed my mind. I was able to go back & add it. I wished the guy would have really stressed the importance of the insuranceVANDI S.
This is the second time I rented from them - I went back because of the staff and central location. Once again the staff were friendly, honest, and helpful. I would recommend them to anyone looking to pickup or drop off a uhaul!MICHAEL C.
Le client n'a pas laissé de commentaire.Kenneth Y.
Ron was great!KRISTIN H.
The gentleman who took the trailer was very professional and kind. It was a quick and easy turnover process.micheal C.
When we arrived we were accused of being late even though I'd confirmed the day before on the phone and was told anytime after 10. When he finally said we'd get the truck, it wasn't even ready and there was no dolly. This reservation was at least a month old. He was rude and unconcerned about his mistakes and unhelpful abound finding a dolly anywhere. We spent over an hour on the phone with Uhaul during which we were disconnected twice and were never told who to contact to find a dolly. I'm 68 and was loading with my daughter and granddaughter! I'm very unhappy with this office and your phone service!KAREN B.
The renting system was down yesterday so the employee had to call to get my transaction completed. After I was moved when the system was back up after I dropped the u-haul off, it charged me "safemove" when I declined that option originally.MICHAELANDREW S.
Le client n'a pas laissé de commentaire.Andre D.
The teams on both ends did a great job and were very professional. I will use u-haul the next time I need a trailer.STEVE R.
Le client n'a pas laissé de commentaire.Zachary F.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.LINDA H.
Le client n'a pas laissé de commentaire.VICTOR O.
Online pick up was quick & easy.Maria R.
Everything perfect.Sherry K.
Le client n'a pas laissé de commentaire.Apolinaris T.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Jacque H.
Le client n'a pas laissé de commentaire.Diandra B.
Pickup took me an hour due to a staff member not knowing how to work the system and management that failed to assist the associate for 45 minutes while she struggled to figure out how to process a credit card.JUSTINANDREW M.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.JIMMIERAY F.
When I arrived to drop off my trailer, sign on the door stating would be back soon, no one answered the phone. I had to get out and walk around to figure out, on my own, where to drop my trailer. Being disabled, disconnecting the trailer myself proved difficult.RACHEL R.
Gas tank was not full, so I ended up paying for somebody's else gas too.ANTON K.
Dropped off keys in drop box and used online process. This location wasn't in the safest feeling area.Damon E.
Le client n'a pas laissé de commentaire.Joseph S.
The truck was dirty in the front and backCatherine D.
The guy was awesome to work with and the young lady was nice to me.Christa C.
Great customer service!Maggie C.
Le client n'a pas laissé de commentaire.beverly B.
Le client n'a pas laissé de commentaire.MICHAELPATRICK H.
Le client n'a pas laissé de commentaire.DEBORAH P.
Le client n'a pas laissé de commentaire.Benett D.
Le client n'a pas laissé de commentaire.Mercedes H.
You two people to work in the store so the customer don't have to wait so long do to COVIDKALID S.
Truck pictures were just generic and not truck specific. The truck was dirty inside/cargoIBRAHIM TANER O.
Le client n'a pas laissé de commentaire.ROBERTL G.
Le client n'a pas laissé de commentaire.DAVID SCOTT L.
Le client n'a pas laissé de commentaire.DANIEL DEAN W.
Original contract was for $52. After we gave the truck back They charged us $12 more. When I called back, lady was unprofessional and explained the charges that we used furniture pads and a dolly. We never rented these accessories. Never. They just overcharge people after you return the truck. This what they do. I called them today and all they could day contact corporate to adjust the contract. Absolutely doesn't make any sense what corporate office has to do with this.VRAMMELIKOVICH H.
Le client n'a pas laissé de commentaire.KIMBERLY H.
I have moved many times because we are a military family. I have to say that this was my absolute best experience by far. The staff was wonderful, friendly, helpful and very informative.Jessica S.
Tell the customer how to return the trailer how to return the stuff when no one is there at night... kinda crazy that wasn't explained when I picked up the trailer.Christopher G.
The windshield and side mirrors were dirty. The truck itself was clean, but the inside of the windshield was filthyDeidre B.
Inside of truck was nasty. Had to clean it myself before driving 1000 miles! Side mirror on passenger side was not adjusted properly and was difficult to see out of.ROBERT MITCHELL B.