Le client n'a pas laissé de commentaire.
Beth S
Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think being warned of the extensive pick-up/drop-off process would've been helpful in managing our time a little better. Perhaps a time estimate of how long the process will take.
Rebecca Chave more van type vehicles available for around town usage. was very difficult to find a van close to my home. had to drive 40 minutes out of the way to pick up a van and then drive back to drop it off. actually cost me more because of the location of the nearest available van.
Donald WLoved the back up camera in the van. Trucks should have them too. Backing up my garage was easier w the camera
Michael LNice people running the place. Always appreciated.
Wayne EEasy return excellent service
ABILIO ANothing...
judy mIt appeared that the truck was well maintained. However we found out on the road that there was a leak, as23 drive through rain one day.
Melanie HVery polite and prompt attention. One person disconnected the trailer, another person checked it in. The whole process took 5 minutes.
MICHAEL PThe staff are very courteous and professional.
Robert WDon't scam me on gas.
Tyler RThey were great nice friendly environment would definitely recommend this place to anybody
ERIC TDirty nasty spot, look elsewhere if you can.
TONY SThe App crashed again after taking a picture of the outside of the truck.
Ryan RReturn was handled online
CRISTY PEverything was great! The App did crash however while I was taking pictures and left me wondering if everything went through…but ultimately everything was fine.
Ryan RBobbie was phenomenal helping me every step of the way! She took the worry and stress off of me more than once and was very friendly and patient every time I called her with a question. She is top-notch not just with customer service but as a caring and wonderful individual.
Kimberly CAgain not for the location, but the return process. As the location was closed the day I returned the trailer I did not notice the required time to return the trailer. to be charged for an extra day at a location that was closed all day and could not rent the trailer is uncalled for. Then be required to photograph all parts of the trailer took longer than if I had turned in to an open location. I am somewhat skilled with a trailer so I parked the trailer in a location between two others so as to not block an area, then the pictures I took were not very good because the parking was tight. NONE of this about the location I have rented from them before and they are very helpful and accommodating.
Michael HThe people were nice and mostly helpful. The 10' truck I rented smelled like cigarette smoke, the passenger side door did not close well, and various dashboard warnings stayed on, but a note inside the truck said that was okay. That didn't necessarily put me at ease, but the truck was clean despite the smell, was surprisingly fuel efficient, and did the job I needed it to do. Drop off was somewhat conflicting based on what the people told me at pickup and the app was telling me after hours. I would use this location again just out of convenience of how close it is to where I live, even though the overall experience leaves something to be desired.
Lucas WGreat service, quick , and lovely people and if your looking for lawn mowing/small engine parts they are the people to see
Michael BThey had exactly the trailer I was looking to use. They hooked it up and then showed me how to disconnect it in case I had to drop it off after hours at the final destination. They looked up the closest dealer at my final destination as well. Bobbie was exceptional to work with.
Pam GVery nice people to associate with.
brian wThey entered the 2 dollys to be returned to them causing me a bit of a headache trying to complete the return process online
David Sapp return did not work well
J BOutstanding service from the team.
robert zMaking reservations for our rental trailer was very easy at this location.!!!
gene sNo one there on Saturday or Sunday. Poor instructions
Stan PThe staff was very friendly, customer oriented, and helpful.
Hubert CExcellent service! Staff was very accommodating with last-minute changes to our needs.
Mitchell HOutstanding folks and professional service!
chuck fStaff is very friendly and helpful.
Kenneth FFor some reason wasn't able to use the GPS location feature of the drop-off process. Maybe it was my phone?
Charles WGreat customer service!
Marcie ABest U-Haul location I have ever visited!
Michael PWhy is it if you're staying local you have to not only pay for gas but mileage as well. I spent over $42 dollars on gas then turned around and spent over $71 on mileage. I only had the U-Haul for two days and cost almost $200 for two days this really needs to be evaluated and improved.
james mEverything worked out fine.
Eric SFriendly and helpful!
Gary BFrom the gentleman that greeted me in the lot and unhitched the trailer, to the staff inside who checked me in and issued the paper receipt that I requested, they were great. Again, courteous, efficient and professional. Very helpful in recommending other (unrelated) services in the local area.
Dennis GI had some issues with this reservation that cost me an hour of lost time. First, my reservation location was changed without informing me, so when I showed up at the reserved location, my location was 3 miles away from where the truck was. Upon calling, I found out the truck at the original location had broken down. Okay, the. I drive 3 miles (farther, so costing me money) and get to the next place. Now the app was not working and I could not check in. Called U-Haul and followed instructions but got locked out of text messages after multiple attempts. Forwarded to app support and it was a 10 minute wait. They were able to reset everything and I eventually got the truck, but annoyed in the lost time (I had a hard deadline so couldn't use my full rental time) and extra miles.
Evan TAlways love renting for OCR Small Engines!
Michelle VThe app failed when trying to do drop off, I had to go to the web page to check the rental in. Please fix the app.
Noel PThey were great! Hooked up the trailer to my truck and gave me a great explanation of how to drop the trailer off after hours. They made the whole process very easy.
Harold HThese are nice polite folks who are providing a great service. I think they are doing a fantastic job.
Michael TExcellent customer service. Easy pick up and drop off.
jeremy SAll good!
KENNETH KEasy return. Friendly and helpful staff!
Joseph C