When I told the person where I was going and need to drop off nearby (Amelia, VA) she stated there was not a U-haul place in that area that the closest one was about an hour away. I said I will just bring it back here. She then stated that they are closed on Sunday's and I could drop it off of the Mineral Store. That is what I did. When arriving there they said I did not have a reservation to drop off. What? A reservation to drop off. I've used Uhaul several times in the years past and never heard such a thing. I understand things change, but then my bill came to $300 plus. This is absolutely absurd!! I didn't even have the truck for 24hrs and I did what the representative told me to do. The postings at the location for the price of the trucks do not match what I was charged. $129. I would like this bill to be adjusted and treat me fairly. Merci
Wanda W
Customer Reviews for Off The Hook
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nice folks but the brakes on the trailer were near failing Also did not have any moving accessories on hand
Bryan MVery helpful, friendly and polite. 10 out of 10!!!
CHRISTOPHERW BGreat Job. On time, communicated well, worked hard, knew what they were doing and were careful with fragile stuff. Couldn't ask for anything more.
Craig PTwo things. 1) the lock was old and rusted. Time consuming and difficult to open. 2). Limited cell service. Unable to upload photo and driver's license to handle remote or after hour rental.
Harry HVery convenient drop off and no hassle whatsoever.
Robert MTHEY WEREN'T EVEN THERE. I had to call U-Haul 3 times for instructions.
Richard WExcellent customer service!
marcus oAttendant was very pleasant and helpful. I let both the pickup and drop off locations know about the damage.
Scott BApp sucks it just kept loading and loading then crashed to the main screen but said the order was complete. App sucks
Adam HI dropped the truck off at noon on Sunday, per the instructions on my rental agreement. I took the truck out from Chantilly with a 1/4 tank as was noted, and I returned it to this facility prior to it opening, with 1/4 of a tank. Tuesday this week, 2 days later, I received a supplemental bill for $60 for additional fuel. I dispute this charge and will not pay for someone else's fuel.
Tim BThere was room to leave the trailer the last time we used it, so we left our trailer at a side of their driveway. We've used that location three time already because it is the closest to us. It has instructions to call to confirm the drop off, but there is no reception and there is no human to help. We we never able to indicate that we dropped it off. It was not a problem, we were not charged any fees, but it was confusing.
Maria GDrop-off was quick and easy!
Eric GThe ladies who run this business were helpful and professional. Great experience
Bernard WWas difficult to remove the large trailer off the trailer hitch with no on-site help.
Thomas RWas given a van with less than 3/4 of a tank of gas. Returned it with slightly more than that but was charged for 2 gallons at $10.50. Was not given a walk through at the beginning. Very dirty and broken van.
Matthew DMake sure the owner was informed in advance. I called the morning of and U-Haul had not made her aware that I was coming in and the truck needed to be prepped. also, she did not have number of sufficient pads. This location had been identified for me (and her apparently) only about 24 hours before when dispatch chnegd the location for pick up the third time.
Kris K