Customer Reviews for Ogden Gas Plus
(Concessionnaire U-Haul dans le voisinage)

608 évaluations

6813 Ogden Rd SE   Calgary, AB T2C1B3

(403) 720-8485

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 8/2/2021: Fermé
  • 9/6/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(403) 720-8485

6813 Ogden Rd SE
Calgary, AB T2C1B3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam - dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 8/2/2021: Fermé
  • 9/6/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amit S. 
Évaluation :
1

Again, these people are not UHaul employees. I was supposed to get a refund for bringing the gas level up to a quarter tank. He said the computer does not allow that, even though my contract said so.

Andre F. 
Évaluation :
5

Everything was good.

Doug I. 
Évaluation :
2

When we went to pick up our uhaul, they were “sold out” of the shipping blankets that we had ordered, we had to put fuel in the truck before we even left the premises because the truck was on 1/8 of a tank, and when we got to our house to load the truck, the back had not been swept out, there were nails, drywall, and drywall dust covering the inside of the box. Definitely not my best uhaul experience.

John S. 
Évaluation :
5

Not much , thanks

Pierre T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoff B. 
Évaluation :
5

Equipment was clean in general but the back of the truck could have used a wash out as there was "grime" that I didn't really see until I put my boxes in. Other than that, great location and great staff.

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tian Chu L. 
Évaluation :
5

Uhaul 6813 Ogden Rd SE. Is a straightforward service and no stress at all. Keep maintaining such straightforward non stressful business style approach.

Goedwin E. 
Évaluation :
3

Things where handle very well. Needed to make an adjustment and he completed it without an objection. Awesome ðŸ'

Derrick C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
3

We had so many problems and inconveniences through this trip. The location of the pickup of the rental was kind and curteous. That's the last good thing I can really say.

Kiara A. 
Évaluation :
1

I booked my truck a week in advance, showed up and they said they hadn't assigned a truck to my reservation so I had to call their customer service and then drive to another location to get the truck I reserved and then when I was collecting the keys for the truck at the second location I was told I might not be able to take that one because it was booked and had to stand around and wait while calls were made. This all delayed me about 45 minutes to an hour.

Jodi W. 
Évaluation :
1

The trailer that i had reserved was given to another customer that used my phone number, email and home address with a different name, then he sent us to Barlow, which did not have a trailer, they then sent us to Kensington. Not impressed at all!!!

Bryce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
2

Needs better working/updated checkout machine. Store cleanliness is poor (for esthetics and function). This is a really old, dilapidated shop. The only good part of this location is that the Service fellow was very pleasant.

Angelica P. 
Évaluation :
3

Be mindful that if you drop it off after they close they with charge you with an additional days rental.

Derek H. 
Évaluation :
2

I would like to get my money back on the items we did not order. The guy at the Gas Plus pickup just gave us the dolly and furniture dolly, but we didn't request it, then Uhaul charged me for it! In addition, we didn't want the equipment and couldn't use it anyway since we were taking stuff up stairs, no over long flat distances. Then, when trying to return the vehicle and items, we showed up early, but no one was there. Initially, we did not receive a lock for the back of the truck, so we had to put the dollys into the cabin so they'd be secure. Please refund me for the items we did not want, did not use, and gave us trouble when returning. Thank you kindly, Kiara

Kiara C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
4

The trailer was dirty and had oil sprayed on it from previous use and had a near flat tire. The condition of the trailer did not affect my use of it and the U-Haul attendant filled the tire with air once it was hooked up to my truck. He also provided excellent customer service by assisting with hooking the trailer up. Overall this rental was great and allowed us to rescue, in a timely manner, our Victoria, BC residing friend's child and his car which broke down 2 hrs away from Calgary as he was on his way back to BC from school.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Braylon G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

max J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jinseok B. 
Évaluation :
1

My experience with you guys was terrible. I originally had an appointment(24865771) at 10:00 to pick up a 20 foot truck. I was called 2 days before my move date to ask if I could pick it up at 11:15 instead, which I agreed to. When I went for my 11:15 pickup, I waited in line for about 20 minutes and then was informed they don't have my truck, but I could pick one up in midnapore, which is the opposite side of the city. After driving straight there, I discovered they closed at 12:00. It was 12:06. I called back and was told there was no other 20 foot trucks available, but I could drive to okatokes or strathmore for a 26 footer! Not even in the same city! Meanwhile, the people I hired to help me move were waiting at my house with nothing to load my stuff into. Fortunately a friend of mine was able to track down the 15 footer we rented from the Ogden location and we were able to move me in 2 trips instead of one. Needless to say, I am extremely disappointed in the service and experience. There is very little you guys could have done to make this move a worse.

Ryan H. 
Évaluation :
3

little tight in lot

john F. 
Évaluation :
4

Although there was nothing wrong in person. The uhaul website and 1-800 number were down and changing my booking required driving to locations around the city to get things done. I was also not able to pay with credit card due to the system malfunction.

John W. 
Évaluation :
2

Everything was very dirty

Alexandria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
1

It's winter and messy. I get that. I went on my phone to check in and check out on mobile. Agent gave me wrong set of keys, vehicle was dirty. Most critical issue was that I rented a furniture dolly which ended up not being in truck when I got to my destination. Got a friend to bring his truck and dolly which meant my rental was useless. I'm providing this feedback to suggest you have a step in checkin that asks if your add on equipment is with you. This could have been avoided. Wasn't a good experience today. I discussed with the agent. He told me it was up to me to ask for the dolly. Ok I get that because I guess he can't see the order.

Cameron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majid S. 
Évaluation :
2

Location was old run down service station. Initial service and pick up was handled well. Only travelled 18 miles with vehicle during lease term and still filled up with 10 $of gas. Upon receiving emailed receipt I was charged an additional 18,00 $ for gas fill up plus another 30 $fill up fee. This was a blatant attempt to rip off the customer.

Shawn B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sahar S. 
Évaluation :
5

Attendant was very accommodating and helpful, even though I did not have a reservation.

STEVEN P. 
Évaluation :
5

Everything perfect

Seweryn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terance D. 
Évaluation :
5

The staff was quick, equipment was clean, and he got everything setup and done quite efficiently. Good experience.

Sachin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlos L. 
Évaluation :
5

Really nice guys. Thank you

LAUREN L. 
Évaluation :
1

Just horrible no point in reserving for a certain location cause chances are they will call you to send you somewhere else (so we used more kilomaters bc we were sent farther away from our mobing location twixe sonwe were charged extra for going over.)happened the last 3 times we made reservations. The dolly wad broken the wheel ever moved when we told them that we were told oh well. They didn't give us a working one nor a refund since it was barely usable.thry just put it in the truck. If we have to move again we will hire movers worst experience every.

Heavenleigh V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
2

I was contacted by Uhaul 3 days prior to picking up the truck to tell me that my original "guaranteed" pick up location was changed to another location. An inconvenience, but not a huge issue. I had to pay extra for KMs because the other location was quite a bit further away. I had email, text and verbal confirmation of a 6am pick up via the mobile pick up, ride share service. The truck was NOT available at 6am and the mobile pick up was non existent. I was told to wait until the store opened at 7am to speak with someone. The store worker rolled in at 7:15. The app is dreadful, doesnt work well at all. Trying to contact someone over the phone is a laughing stock. When you eventually get through to someone, they transfer you to someone else, or a place that isnt open yet. They must be doing it for a laugh. Garbage customer service and garbage company. Not many options for moving trucks though. Shame. Stay away if you can!

Samuel V. 
Évaluation :
1

If you are traveling with a RV, this is a bad location. The incline going into the parking lot was so steep we got hung up, had to unload the car off the car hauler trailer and unhook the trailer from the RV. Luckily a good samaritan stopped and moved the car hauler into the parking lot. Would not recommend. By looking at all the gouges in the asphalt, this has happened many times.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hong P. 
Évaluation :
5

Don't charge ppl a whole extra day for being an hour late, plus insurance it's shady business, too greedy

Jennifer K. 
Évaluation :
5

It was fine.

Arthur M. 
Évaluation :
4

I just dropped off the truck there, I did not speak to anyone e, but in the past they were excellent to deal with.

DESIREE L. 
Évaluation :
1

This was the WORST experience with UHaul!! First, the truck reserved was not available. The pickup location then changed. Upon arrival to pick up the truck there was nothing but confusion. The process took an hour and a half!! I have been DOUBLE CHARGED for the rental. The amount had been debited from my credit card TWICE and has not been rectified. Still! Then, when attempting to drop the truck off, the app would not work. An HOUR on the phone to get someone to talk to and we find out that the dropoff location indicated was not available. It meant a 45 min drive across the city to a new dropoff location. I am STILL waiting for the duplicate charge to be corrected and am VERY unhappy with the entire situation!

Avery G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenny C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
1

Why am I charged 30 $extra apart from cost of fuel -12,51 $ to fill 9 litres of fuel??? If that's not cheating, I wonder what is..... I feel robbed!!!!!

Olubode M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Not sure only have had great experiences with uhaul

Shayne R. 
Évaluation :
2

When we entered the truck, there were ear plugs with ear wax in the cup holders. We wanted 12 furniture pads, but only got 6. When I was asking questions to get clarification, the worker seemed to be getting annoyed. 1 person runs the gas station, propane and the U-Hauls, so if you're in a rush, don't bother picking that one.

Joshua R. 
Évaluation :
4

The service was very quick - he was organized, kind, and very helpful! I would definitely recommend this location to others. Merci.

marlie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy T. 
Évaluation :
1

I ordered/reserved equipment in advance to help with my move. When I arrived at the U-Haul pick up point, they had none of the equipment I had reserved. Letting me know in advance would have been good customer service as it affected the efficiency of my move.

Kurtis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin B. 
Évaluation :
1

Not have it at a cramped gas station

Zachary U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor V. 
Évaluation :
5

Quick service

Timothy M. 
Évaluation :
5

Nothing, the clerk was awesome, quick and efficient.

Mike M. 
Évaluation :
2

Stop overcharging people. You're scamming people unfairly and holding onto money that's not yours. Spread that over 15 000 locations, and you're stealing from a lot of people every day.

Scott M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie N. 
Évaluation :
3

The place was no where near as nice as the depots. The store itself was pretty dirty. Was okay for what I needed but I wouldn't recommend it.

Lyle H. 
Évaluation :
1

Employee was rude, could not speak English well....did not assist with hook up did not check hookup did not give any customer service at all...

Paul A. 
Évaluation :
4

Very helpful personnel at this depot.

Victor M. 
Évaluation :
1

Terrible spot. The business closes at like 8 pm, the parking lot is poorly lit, and they expect you to park your vehicle out back where it is pitch black. If you are returning a vehicle after their closing time you have to check-in the vehicle using your mobile phone. The UHAUL app didn't work with location services on Chrome (apparently it's a known issue for the UHAUL website and Google Chrome on mobile devices). It took over 10 minutes to try to troubleshoot with UHAUL. Finally, UHAUL checked it in or did something via phone and told me I was good to go. The next morning, this location charged me the 21 $convenience fee anyway. Previously, I returned a vehicle with the gas gauge at the same spot yet they topped it up further and charged me for that. It wasn't worth fighting for as it was less than 10 $but it was an annoyance. I called UHAUL and they refunded the convenience fee rather quickly which was nice but I would not recommend this location and am no longer interested in using UHAUL.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yoowook J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ganga S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yong xiang Z. 
Évaluation :
5

Good Service

Hong Jae P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
3

Wasn't very personable. Would not go back

Kayla H. 
Évaluation :
5

Excellent service and kindly.

Hong Jae P. 
Évaluation :
5

Can't think of anything. Personnel were very kind and helpful.

STUART K. 
Évaluation :
3

Disorganized, not enough staff to accommodate.

Andrew B. 
Évaluation :
3

Truck said it needed an oil change. High storage area in cab was very dirty.

Nick M. 
Évaluation :
3

The truck I rented was not clean. The cab smelled of marijuana. The cargo area had snow and garbage inside. The ramp was broken and I was unable to use it. The power steering was not working well making maneuvering at low speeds near impossible. This truck was by far the worst I have ever rented from uhaul. I rent trucks frequently and have never had anything remotely as terrible as this.

MICHAEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory W. 
Évaluation :
4

Have Visa Debit

Tony Y. 
Évaluation :
2

Answer the phone

Tim H. 
Évaluation :
5

Good service

Hong P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman M. 
Non les évaluations ont été soumises pour cet établissement.

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