Renter needs to explained that there is no refund on rentals if you haul from their location to Dallas u haul says this will take 3 days but if you return within 24 hours there is no refund of money we were lied to about thatMark H.
Customer Reviews for OG's Auto Sales
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CHAD P.
Very kind people and helpful.Penny B.
Le client n'a pas laissé de commentaire.Perry S.
Le client n'a pas laissé de commentaire.JOHN R.
The parking lot was a mud hole . Then was charged more money at the drop off . Your website is hard to use.samuel F.
Le client n'a pas laissé de commentaire.RYAN M.
Everything was excellent... to the friendly sales lady and renting the 20' truck to returning it later the same day..... I would like to see this uhaul place to have uhaul pick up truck for rent as well.. I need to rent that kinda truck every now and then and have to drive to 40 minutes to nearest uhaul place that has a pick up for rent to get when this place is 10 minutes away from my house.. just a suggestion. :) thank youEloy V.
I reserved 24 blankets..... location only had 2 blankets, while I was only charge for 2, this is unacceptable. When you have items reserved 2 weeks in advance, they should be there when you come to pick them up.Randall M.
Le client n'a pas laissé de commentaire.Tracy B.
Set up the rental on line. When I got to OG's to pick up trailer the lady I talked with was very nice and personable. I had a question on return since they would be closed on Sunday. She let me know what I needed to do and took care of everything.J M.
Pick up the trailer on the 28th they started charging me on the 25th so I had to pay over charge fees not very happy about the situation I made my reservation and paid for it on the 25th picked up the trailer on the 28thGARY F.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.JENNIFER W.
I would have given this location an Excellent rating except the "drop Box" for the U Haul Key was not marked so I left the key in the box on the building marked office. Also, I tried to call the business to confirm that they got the key and the phone was not answered and the mailbox for a voice message was full.Cathy G.
Le client n'a pas laissé de commentaire.ADRIAN A.
Le client n'a pas laissé de commentaire.Carrie R.
Le client n'a pas laissé de commentaire.John H.
Dont change a thing. Great service.Wayne S.
Pick up was scheduled for 11am, didn't get the truck until almost 12. Then the truck was filthy. Trash, leaves, dirt and mud covered the back. Pieces of the truck were actually in the back. I didn't even have a chance to check it over because I was rushed out of the location. The truck itself had a check engine light, the A/C cut in and out, the steering was the worst I've seen of any vehicle and the brakes hardly worked. Also the trucker leaked ALOT in a small rain. It ruined my 1 200 $PC that was in a box underneath clothes, which shows how much water leaked. Not to mention my clothes getting moldy and other various electronics and not getting wet. I've rented many Uhauls in the past but after this experience I will be going to Budget for my next rental. Awful, awful experience.Camron B.
They didn't have the knowledge of how to hook up an auto transport and took them over an 1,5 just for me to sign, get hooked up and going down the road. Customers were pulling in and they were showing them priority over myself.Evelynn M.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.John H.
Location had NO boxes, NO tape, NO wrap and NO mattress covers.Carl H.
Le client n'a pas laissé de commentaire.CHAD W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Denis T.
Very nice sales lady. Very helpfulHELEN R.
Le client n'a pas laissé de commentaire.Kimberly C.
Needs to be cleaned better and lights checkedHelen M.
Very helpful in quickly getting equipment checked in. Thanks.Kris E.
Le client n'a pas laissé de commentaire.Lincoln H.
U haul in general bad service from the call center promised equipment that wasn't at location had to settle for something elseTimothy W.
Le client n'a pas laissé de commentaire.Troy S.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.Kenneth H.
OG's Auto Sales was excellent to work with. Very professional and knowledgeable of all aspects of the process. The owner and his assistant did a great job and made everything easy. I would recommend them to anyone.Terry U.
Le client n'a pas laissé de commentaire.James D.
More experience with the checking in and out of the trucks.James W.
Staff was very helpful.Jannon K.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.charles R.
Fix your billing. ..you just called me and said the trIler was in Michigan.....I left it in Texas within 24hrs of the rental..... wiw what the hell.....David R.
The inside of the truck cab was covered with dog hair. The equipment I had asked for was not available (hand truck and blankets). The truck was on empty and said "21 miles til empty" when I started the journey. I was not offered any kind of consolation for vacuuming out the truck or returning it with an 1/8 of a tank of gas. young lady at location was very nice but it was obvious that the people in charge were not doing anything to help her be a successful employee.Rod H.
Le client n'a pas laissé de commentaire.Silvia P.
Dropped off early morning sunday, no one was there checked the milage and made sure the gas gauge was the same. When I got my receipt, on Monday, I was charged for gas and the mileage was almost 100miles different.STEPHEN A.
Le client n'a pas laissé de commentaire.William B.
The cab of the truck was absolutely dirty, with dirty furniture blankets. The passenger front tire had a nail in it.Brandon L.
Cara is very helpful. Makes pick up and drop off very easyTHOI D.
Le client n'a pas laissé de commentaire.Kerry C.
The locking pins were stiff for the ramps and the instructions were missing in spotsKARRI S.
Great service and awesome people to work with!Kerry C.
Le client n'a pas laissé de commentaire.THOI D.
Le client n'a pas laissé de commentaire.Roberto V.
We were over charged for a late fee because the owners did not work the Monday we returned the trailer.justin Z.
Le client n'a pas laissé de commentaire.Marlena F.
Miles did not add up from point A to point B only allowed me one mile extra, had to pay extra money for going over 30 miles. The truck had fire ants inside the cab didn't know until driving down the road and I was bite several times.Jennifer H.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.DARRELL G.
Very well maintained and dependable!ZEB F.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Serina T.
Great service!RANDY H.
poor service, unorganizedJanet J.
Owners Son was helpful and efficient. Rental pickup was pretty quick.Jesse D.
Le client n'a pas laissé de commentaire.Fred B.
There was no one at the business when I dropped off the truck. (Memorial Day) It was difficult get the truck into their lot as it is a narrow gate way and a bad angle. Since there was no clearly marked key return box, I left the keys in the mailbox.richard H.
Le client n'a pas laissé de commentaire.Leo R.
Very easy to work with!Sarah H.
Le client n'a pas laissé de commentaire.Creston W.
Never could find anyone at the location during business hours. Returned trailer the day after we rented it. No one was at location so we called the number on our paperwork and talked to the guy who told us where to drop the trailer and he would take care of it. So we did. 2 days later we get a call saying we had not returned it but we had! 3 more days later we get an email saying we hadn't returned it. Left messages at OGs and never got a call back. Finally went up there and took pictures of trailer sitting there and called another number for someone to take care of it. I would never use Og's Again!Jeb O.
First I had requested to pick up a 26' truck closer to my location in Angleton. Uhaul emailed me with a Pearland location to pick up. I called and told them I wasn't going all the way to Pearland to pick up this truck. So they found this location and offered me a 20' truck with a 6x12' trailer attached. Showed up to pick up my Uhaul to a small used auto sales location. It was dirty, dusty, HOT, and a little "hole in the wall" house. Was scheduled to pick up my truck and trailer at 10 am. Was still waiting there to take it after 11am. Apparently the entire system was down nationwide. So I told the guy to just call me when it was ready to pick up since we were in the middle of the move. 1230 pm he calls me to tell me that it is ready. I show up to pick it up at 1pm. (A whole 3 hours after my designated reservation time). Its parked in the mud so I couldn't get a good inspection of it before I left. Once I got the truck and trailer home, I was trying to get the trailer unhooked so that I could get the truck loaded and we tried calling the guy twice. He wouldn't answer. But sent a text back saying "Can I call you later" I texted back saying "I just need to know how to unhook this trailer from the truck" Never received a call back.Brandy B.
Le client n'a pas laissé de commentaire.Chole G.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Carol J.
Le client n'a pas laissé de commentaire.Yahya M.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.Ralph P.
Le client n'a pas laissé de commentaire.Tricia T.
I was unable to easily find this as a location when looking please make sure to update the location to the available choices.Deborah L.
This business needs to be open on time when people are scheduled to pick up U-Haul. I waited for over 45 minutes for the business to open up along with 3 other clients. One of them left mad. I called 3 different numbers but could not reach anyone . My wife finally got in touch with the manager and he said he would have someone there in 30 to 45 minutes. I had already connected the U-Haul trailer in the mean time. I found a number for one of U-Haul's managers and he set up my account again over the phone and told me to go ahead with the trailer since I had done all off the work..elaine D.
Le client n'a pas laissé de commentaire.Wilma Jeannette H.
Le client n'a pas laissé de commentaire.Donna B.
Le client n'a pas laissé de commentaire.Stephen K.
I was charged 44,95 over my agreement for fuel when I made sure I put in above what the truck had when I picked it up. This is so wrong. I submitted a not in agreement statement when that came up, was told I would be contacted by someone from UHaul and never was.JACQELENE K.
The van I requested was not available at this location and the rental cost me more money than I was told the rental would cost. It was more per day and more per mile and I had wasted space in the vehicle making damage to the things I was moving more likely.corbin G.
Le client n'a pas laissé de commentaire.JEFF H.
I honestly cannot say one way or the other on this location. When I called uhaul, they told me they opened at 9am. I arrived at 9:05am. No one was there. When I called the number on the building, he told me they didn't open until 10am. I would have rather returned the uhaul in person.Angela G.
I was sent their to drop it off because they were open. When I arrived they were closed. I called they said they were closed on Sunday. I could have dropped this trailer at 2 other that were closer to my house if I would have know that they were closed. It had been raining but he told me to back it near the other trailers. I was worried about getting stuck.Philip R.
Le client n'a pas laissé de commentaire.RICHARD P.
Be open on Thursday.sam E.
Le client n'a pas laissé de commentaire.Jamie T.
Le client n'a pas laissé de commentaire.Tallie F.
Le client n'a pas laissé de commentaire.robert S.
On Monday May 29th when we went to deliver the U-Haul , and I know it was a Holiday but there is no Dropbox for keys when the office is closed. Or a notice on what to do. We called the numbers listed but it was 2 hours later before anyone returned a call. And they hung up the when the call was answered so I had to call back again.John P.
Not screw up they check bookCherie S.