Évaluations des clients Ohana Professional Services & Solutions

The UHAUL office sign was hidden behind a snowbank, because it's so low on the existing sign (for a different business).

This location was FABULOUS

Tammy was very helpful and it was obvious she cared to make my experience a good one.

Office is not in same lot as the trucks. Had a phone number to call. they apologized for the location and said to "just drop the key in the lock box" turned out I was to take pictures of the truck as it was after hours, however the key was in the lock box. Should move or add another lock box the the truck yard. better still add instructions for drop off in the truck.

Easy to find the address and convenient but the actual office location in the building is not. Very icy lot and you have to walk through snow to the back of the building. Better directional signage is required. Fortunately I returned the truck during day light hours. At night it may have been a concern.

The cab was a bit muddy. The area where you pick up the truck was wet and there is no way you could have gotten away with out having a bit of a mess. I was told about it and didn't have a problem with it. Staff was wonderful. Highly recommend this location.

Above and beyond customer service!!!

Very icy no salt anywhere dangerous drop off

The lot was full but I found a spot. The employee came over to see if I needed help promptly. I had finished the app process by that time, but she was still friendly enough.

Working windshield wipers and winter tires

Tammy was exceptinally helpful in organizing everything required. Would highly recommend and use this location again. It's nice to have a friendly service that is so convenient nearby! Regards, Stephen

More signage.

Tammy was very helpful, highly recommended.

Well, I said I will recommend this location but it's not very good, I guess we don't have another choice up here anyway. The girl who I spoke when I picked it up was fine, she was very quickly and it was easy, but the person who was there when I returned it wasn't the same; she shouldn't be working with customer service. I walked in the location and she was dealing with a customer and another one was waiting already. The problem is, she never looked at my face or said anything to me. So I was quiet waiting for an opportunity to ask her if I need to sign anything to return the trailer, but again, no eye contact or a simple “ hello I'll be with you in a second” nothing. After I was there standing waiting for 15 minutes, I decided to ask her and she said, “no, you don't need to sign anything “. Well I work with customer service for over 30 years and I can tell you she never has a training to how deal with customer. Very disappointed. By the way, this location should have a smaller open trailer.

The location was closed when I returned the vehicle (4pm Saturday) and I had yo return the vehicle on line requiring numerous pictures and responding to numerous questions. I had follow-up questions on the following Monday and was unable to reach the phone number supplied (answering machine). My call was not returned. The attendant on site was helpful but it required me to drive there to contact a real person. Frustrating.

Very easy to deal with.

Tammy was amazing to work with. Very accommodating - will recommend her to everyone!

Becareful with Uhaul. Yes the trucks are clean but quite frankly I will not rent with Uhaul ever again. 3 days before our move a representative contacted us to confirm the reservation, truck and location. So we assumed all was good to go. The afternoon BEFORE the day we were supposed to pick up the truck for our move, we got a call saying they didn't have a truck for us and that they had nothing available and then the rep hung up! They offered no explanation and no compensation. I am now reading online this happens often! Just because you reserve a truck, does not mean you *reserved a truck*. They might not have it. Do yourself a favor and actually reserve a truck somewhere else to be save. Don't take the chance. Uhaul completely messed up our move.

Hard to locate the rental office at opposite side of the building from trucks. Need better signage.

Everyone was friendly and very helpful Got a rental within minutes and it was a last minute move they were great thanks

outstanding service for a Sunday. A one WOMAN customer pleaser. This Manager was very proficient . thanks

Young Lady who assisted me was Very Helpful and Friendly...Great Employee...

Great service, friendly staff

building is a little confusing as to wear the door is & back of truck had coloring books and lollipops in it

Very attentive service.

They were closed as Thanksgiving day return. I wish there had been better signage when arriving, indicating entrance to the UHaul office. Large lot with a large building, many doors. I pulled all before I found the correct door with a drop box for the key which was tucked in the back/side of the building. The drop box was easy to understand. One slot marked for keys and one for dropping in the rental contract. All good. Thank you UHaul. All went smoothly from there.

Found the phone apt confusing. Never did get a copy of my invoice

Easy to park in large drop off area. Operator was kind and helpful and sent email confirm promptly.

Tammy took all the pressure and worry , onto herself and has made our move much more pleasant. Look forward to doing more business with her in the near future

Very friendly owner.

Nothing. The service they provided was outstanding. I was very happy with this establishment. I would highly recommend them to anyone.

Friendly professional location...they went the extra mile to find the equipment I needed.....EXCELLENT.

The engine was a little loud. I think there might be a small exhaust leak.

Signs directing you to the office would help.

so great being able to return the truck right in Collingwood

Confusing for drop off of vehicle.

Great customer service and would come back again

I had issues at the pick up point in Barrie the day day prior to the return of the 26ft truck. I brought the issue of the pick up and fuel dispute to Tammy, and she was down to earth, pleasant and very understanding and helpful in remedying the situation. She cares about Uhaul clients and provided a happy outcome for me. I would absolutely look into using this locations services in the future. If it weren't for her, I would go to another company for my needs.

Tammy was excellent.

Tammy was very friendly and a pleasure to deal with. I would highly recommend this location and will Trent there again in the future.

Nothing attendant was very polite professional and efficient I would definitely recommend and use the facility again

They were so helpful and friendly.

Tammy was very helpful and accommodating, with positive and friendly service. It made my move more pleasurable. Thank You

Tammy was amazing. Friendly, knowledgeable and very accommodating. She opened the yard just for us on a holiday long weekend so we could pick up the truck. Highly recommend her and her team!

Tammy was fabulous

Tammy was amazing from the start to the finish. Don't ever lose her. - very rare to find someone who really cares about the client and the client experience.

Very polite and accommodating. Very pleasant despite how busy the location was. Highly recommend.

Professional service from start to finish, best Uhaul experience ever.

Tammy was very helpful. There were computer issues due to the size of trailer i needed not being available. Tammy made sure I wasn't held up. Thanks Tammy!

Staff friendly

I would like a call. 705 888 1013

I wanted and ordered a 20 foot truck in Collingwood. No one phoned to confirm my order on the day!! I was then told to drive one hour to another location which gave me a 26 foot truck which I did not want, then drive it back one hour to my original location! Your business model sucks. Customer's should get what they ordered and paid for, and have it confirmed in a timely manner. I will not use you again or recommend you

I was to pick-up the truck Sat. Aug.29th @ noon in Meaford. Got a call Thursday to change to Collingwood & time change to 1:30PM. I waited another 1hr as the truck did not get returned until 230PM. I returned the truck 24hrs early & was still charged $13.00 for gas. I would have expected some $$$ back, not a surcharge.

This was the best transaction I have had with a U-Haul service. I won't attempt to suggest improvements. Willy