Staff here are truly exceptional!!
NELIA C.
Customer Reviews for Ohana Professional Services & Solutions
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck did not have a working side mirror, and there was no solution given. Lots of unmarked damage that was then discovered at the drop off location.
Becki R.Simple easy effective. Communication was great, no issues.
Scott S.Excellent service. Need lights in back-lot for night returns
ARNOTB B.The person at the counter was rude and treated me like I was putting her out of her way
RANDYWILLIAM WAR D.The young lady behind the desk is a wonderful women. Be nice and respectful to her :) just due to her respectful manner, and coming over to the truck after her shift ended to come get the keys from me, that alone made me to submit this review and rent another truck from her in a few days again :)
Brandon C.Very happy with my experience, highly recommended, would definitely rent from this location again.
HOWARD O.Outstanding service. I was able to pick up the trailer at the prescribed time. Very quick checkout and I was on the road. Similar when I returned the unit.
BRIANTHOMASEDWIN R.I was disappointed because UHaul changed my pick-up location from where I had booked, a month earlier, to a new location approximately 20 km away.
Sidney T.The wheel straps are worn on the trailer. Also the ratchets are broken and do not function well. Would recommend replacing both.
Daniel S.Nothing, just keep doing the same "great" job that you're doing now. Your customer service is the best I've ever had anywhere.
DAVIDW H.I just didnt realize that a link was sent to me that i was supposed to review before leaving as i only saw the email.come in and not the check equip link. But all was fine
M-ELIZABETH G.They were the only positive experience of the entire process.
MATTHEWEE D.The trailer and mechanisms had a lot of road grit in them making it difficult to engage and disengage, particularly the tie down ratcheting straps. The jack on the tongue did not fully retract although we were able to make it work. Le personnel était amical et serviable.
MICHAELW S.Very accommodating
D-BRIAN L.Improve the trailer by putting a jack on the hitch so it's not so difficult to get it on the hitch ball.
Michael M.Staff was friendly and courteous. Location for pick up and drop were not convenient for me. 2 extra hours because there was not a transporter close and I was told that I couldn't drop it at a different location. Transporter was okay but one ratchet mechanism for the tire straps was in poor condition. I was surprised that air pressure in the tires is not checked after each rental.
LEER B.Nothing comes to mind. My rental was flawless!
ROBERTW C.The service was excellent. The young woman who helped me was very efficient, helpful and friendly. Overall a positive experience.
Mark R.Excellent service and great people to deal with. Thanks for making every go smoothly.
JEREMYDAVID L.Excellent service and clean truck
Nic G.Very friendly staff, knowledgeable and helpful
Donna A.Great service from Mackenzie in Collingwood.
BRADLEY B.Nothing the girl in there was really nice and helpful I liked her alot and she cleaned the truck for me in the rain that was sweet thanx guys
Samantha W.Best Location for any of your U-Haul needs very professional and friendly, I go out of my way to use there services over local ones because I know its going to be a smooth transaction an great customer service .
jonathan Y.Very clean an excellent customer service
SARAH H.An excellent location and service
MARIUSH R.This was the second time I went to this location and the service is the best I've ever had with any U-Haul location. I can't think of anything to suggest to improve service because it was great.
MATHEWA H.First time I have had a good experience picking up a trailer. Young girl was exceptional. She was good with the computer program and I was in and out in 10 minutes. Usually I have to deal with a Pakastany retailer that doesn't understand computers vehicles or trailers. Sometimes taking over an hour to get a trailer. You need more outlets like her.
Richard K.absolutely nothing - fantastic client experience
WILLIAME G.UHAUL were very helpful, courteous and communicated well on the phone and online. Thanking you for making our move run smoothly and without any undesirable problems. Bob
Robert H.I can't think of anything to suggest. The service was phenomenal at this location. I would absolutely recommend them to anyone.
Mathew H.Staff was awesome!
BRIAN C.Very efficient check-in. A repeat customer who will return for rental again.
MAJIDSULTAN S.The truck I reserved was not what I got. I booked a 26 foot truck and was given a 15 ft truck. Major inconvenience. Multiple trips and had to pay staff extra hours. This location is terrible. I will recommend no one go there
RICHARD H.Absolutely my best experience with UHaul!!
TRACY H.Everything was ready and with the online check-in makes it super easy. Only has to wait 5 to 10 minutes.
Anne-Marie H.Very friendly and super pleasant to deal with
Crystal S.I ordered a 26 foot truck 3 months in advance and should have been priority for this size truck. I was given a 20 foot and ended up incurring more kilometres by having to do another load. Costing me more money. This made an already stressful day, worse. Planning your schedule so that a 26 foot is available for a reservation is important. The truck was only 1/4 tank full upon pickup. Therefore I had to go to the gas station immediately upon truck pickup. The staff at this location are very professional and kind.
Michael Guy M.Explain costs as we were charged much more than anticipated.
DEANHAMILTON D.Very good customer service. Thank you
Ryan L.Nothing to improve upon. My experience was great! I'll be biking with them again if I need a rental truck
Brandon D.Given that there's a pandemic happening - there was la small amount of left over garbage from a previous renter in the van that I rented. Otherwise, things looked pretty clean. But it made me wonder if surfaces had really been cleaned, i.e. with disinfectant wipes, etc. Also, the employee I interacted with made a comment at one point about how customers are "Paranoid about COVID". She gave the impression that she thinks people are over-reacting about COVID which made me wonder further about how clean the vehicle I was renting was going to be. I work in a COVID intensive care unit and I take my cleaning protocol pretty seriously cause the patients I work with are, literally, the sickest patients in the province. COVID is not a joke. But this employee's comments made me seriously worried about using the van for the day.
Patricia W.Gas gages on both trucks were not working up to par. One of the trucks driven the driver felt that it was not road worthy. The charge for the per mileage rate and gas was never relayed while I was booking. Had to put gas in 2 or the 3 trucks that I rented and was still charge gas fees on them
Anita L.Billing incorrect, unable to get corrected. I have left messages.
PAULHILLIARD M.OUR 26 FOOT VAN HAD A RIGHT MIRROR READY TO FALL OFF WE HAD TO TIE IT DOWN TO ENSURE IT WOULD NOT CAUSE AN ACCIDENT ON THE HIGHWAY. ONCE ON THE HIGHWAY, WE NOTICED THE ENGINE HAD PROBLEMS. WE PHONED THE DEALER TO ASK FOR A DISCOUNT FOR ALL THE INCONVENIENCE AND NEVER HEARD FROM THEM. IT WAS ACTUALLY DANGEROUS TO DRIVE NOT IMPRESSED.
Stuart F.Interior was clean , instrument panel and interior windshield were dirty There was a stench of stale smoke in the cabin
GARYA L.Tammy is excellent, knowledgeable, friendly, professional!
Stuart L.Quick, fast and easy. Excellent customer service.
Steven D.I was provided an air freshener and the experience was the best UHaul experience I've had (after using over 12 different ones over the years).
THOMAS S.great customer service
Jonathan Y.Lady at desk was super friendly and helpful. Nice to talk to a real person who remembers you when you call.
DAWID K.