Customer Reviews for Ohana Professional Services & Solutions
(Concessionnaire U-Haul dans le voisinage)

473 évaluations

2682 Concession Rd 6   Collingwood, ON L9Y3Z1

(705) 416-1350

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h30 pm / 1h30 pm à 5h pm
  • Samedi :
    9h am à 2h pm / 3h pm à 2h pm
  • Dimanche :
    10h am à 1h pm / 1h30 pm à 1h pm

Services dans cet établissement :

Pour nous contacter

(705) 416-1350

2682 Concession Rd 6
Collingwood, ON L9Y3Z1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h30 pm / 1h30 pm à 5h pm
  • Samedi :
    9h am à 2h pm / 3h pm à 2h pm
  • Dimanche :
    10h am à 1h pm / 1h30 pm à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
3

The vehicle was not road prepared by the company. I had to figure out a way to climb on the hood to take a sheet of ice off the window. This was after they ran the van for over 2 hours on gas I was told I was paying for. When returned I was not taken to check it over and I was double charged for the usage of said vehicle. I was late to pick up due to weather but was early to return to save some money. Only to find out they charged me double and more then an actual moving truck would have cost me. Due to physical impairment I cannot rent a larger truck. I feel very ripped off and will be discussing this further with the mayor and the Ombudsman. Merci

Michelle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRALEEREGINA B. 
Évaluation :
5

Everyone we dealt with was professional and friendly. Process was easy. Thanks!

Vera W. 
Évaluation :
4

Not a think amazing customer service very knowledgeable and helpful will definitely use them again, and definitely refer to friends

DEREKEJ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUIM S. 
Évaluation :
4

The staff and service was great but the truck itself was not equipped tire wise for winter driving

M-LOUISE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnis P. 
Évaluation :
3

Tammy was wonderful to deal with after finally being able to reach someone. Upon arriving at the original pickup location (Wasaga Beach) to pick up my rental, we found the office to be closed, I was assured it was going to be open upon booking ahead of time. After spending 20mins on hold with Uhaul, they directed me to this location (Collingwood), which was relatively close, to find no one at the office again. I then spent 30 mins on hold with various people at different locations, each of them assuring me they were connecting me to the right person. I was finally connected with a person who deals with local scheduling, who put. me in touch with Tammy, who was great. With all this being said, overall, this is yet another horrible uhaul experience, that ended up costing me almost 2 extra hours of time, plus money spent on extra kms to transport the truck further than expected. I was told that there was a $50 refund on the way and over a week later, still no sign. I dread the idea of having to call uhaul AGAIN to attempt the resolve this. Why does booking with this company have to be such a nightmare!?

SARAH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl B. 
Évaluation :
5

I had an excellent experience, so I have no recommendations on how you could improve. The transaction was well explained, easy pick up and drop off, and a friendly representative, I could not have asked for more. Keep up the great work

CARLA T. 
Évaluation :
5

No improvement needed at this location. Staff was great to deal with and the equipment well maintained. I've already started recommending this location. Without a doubt the best Uhaul experience I've had in the past twenty years dealing with a Uhaul agent.

Sean G. 
Évaluation :
5

When contacted owner/operator to confirm availability received the same awesome service in person making it a very delightful experience.

RAYMONDG D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie O. 
Évaluation :
5

Great service and affordable. Would definitely rent again.

ROBIN R. 
Évaluation :
4

The experience was great , the one thing was that there was no windshield washer in it and I tried to put some in and we could not open the hood.

L D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dario S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM M. 
Évaluation :
5

Tammy was Awesome on making me aware of all the fine details. Quick, easy and job done. Thank you very much for getting me off & running. John Day

JOHNR D. 
Évaluation :
5

This is more a comment of the individual at the location. Mackenzie was an absolute pleasure to deal with. A great asset to this team.

MICHELG T. 
Évaluation :
2

Location is basically a muddy lot out in the countryside. Pick-up person was a young girl on her cellphone. No-one there on return; just put the keys in a secure box. I guess everything is done online nowadays.

Dennis L. 
Évaluation :
5

It may be my own oversight, but I returned the trailer after hours and I could not find the the instruction for return of TRAILERS anywhere - only trucks.

SEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDYR N. 
Évaluation :
2

Definitely No Frills! Had to clean about a 1/2 foot of snow off of entire van before leaving. Got on the express highway on a slushy day only to discover the windshield washer fluid was completely empty. Not impressed.

Fred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEEJOHN F. 
Évaluation :
5

The woman who rented me the truck was very helpful and friendly.

Amanda C. 
Évaluation :
3

At first we had a great experience. The floor wasn't clean but she explained because of the weather it was hard to keep it clean and we were ok with it. We return the uhaul at 12 pm and we didn't have to return it till 5pm. So we were more then early on returning it. Only to receive a phone call at 7:30 this morning by a girl with a whole lot of additude that we had not turned the uhaul... The lady that took the keys from my husband didn't check the uhual in after he dropped it off. The way this was handled was Unexpectable and Unprofessional. Being Accused of not returning the uhual was not ok. And she should have communicated with her co-worker before calling us. And an additional charge of $22,12 was added to our bill and it was not discussed beforehand. We would never use this location again. Very disappointed...

PETERWAYNE L. 
Évaluation :
5

Staff here are truly exceptional!!

NELIA C. 
Évaluation :
3

Truck did not have a working side mirror, and there was no solution given. Lots of unmarked damage that was then discovered at the drop off location.

Becki R. 
Évaluation :
3

Simple easy effective. Communication was great, no issues.

Scott S. 
Évaluation :
5

Excellent service. Need lights in back-lot for night returns

ARNOTB B. 
Évaluation :
2

The person at the counter was rude and treated me like I was putting her out of her way

RANDYWILLIAM WAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

The young lady behind the desk is a wonderful women. Be nice and respectful to her :) just due to her respectful manner, and coming over to the truck after her shift ended to come get the keys from me, that alone made me to submit this review and rent another truck from her in a few days again :)

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRYD L. 
Évaluation :
5

Very happy with my experience, highly recommended, would definitely rent from this location again.

HOWARD O. 
Évaluation :
5

Outstanding service. I was able to pick up the trailer at the prescribed time. Very quick checkout and I was on the road. Similar when I returned the unit.

BRIANTHOMASEDWIN R. 
Évaluation :
3

I was disappointed because UHaul changed my pick-up location from where I had booked, a month earlier, to a new location approximately 20 km away.

Sidney T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The wheel straps are worn on the trailer. Also the ratchets are broken and do not function well. Would recommend replacing both.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Nothing, just keep doing the same "great" job that you're doing now. Your customer service is the best I've ever had anywhere.

DAVIDW H. 
Évaluation :
4

I just didnt realize that a link was sent to me that i was supposed to review before leaving as i only saw the email.come in and not the check equip link. But all was fine

M-ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dario S. 
Évaluation :
5

They were the only positive experience of the entire process.

MATTHEWEE D. 
Évaluation :
3

The trailer and mechanisms had a lot of road grit in them making it difficult to engage and disengage, particularly the tie down ratcheting straps. The jack on the tongue did not fully retract although we were able to make it work. Le personnel était amical et serviable.

MICHAELW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYGEOFFREYR W. 
Évaluation :
4

Very accommodating

D-BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTV P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIOT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMCHARLES M. 
Évaluation :
5

Improve the trailer by putting a jack on the hitch so it's not so difficult to get it on the hitch ball.

Michael M. 
Évaluation :
5

Staff was friendly and courteous. Location for pick up and drop were not convenient for me. 2 extra hours because there was not a transporter close and I was told that I couldn't drop it at a different location. Transporter was okay but one ratchet mechanism for the tire straps was in poor condition. I was surprised that air pressure in the tires is not checked after each rental.

LEER B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean W. 
Évaluation :
5

Nothing comes to mind. My rental was flawless!

ROBERTW C. 
Évaluation :
5

The service was excellent. The young woman who helped me was very efficient, helpful and friendly. Overall a positive experience.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordie A. 
Évaluation :
5

Excellent service and great people to deal with. Thanks for making every go smoothly.

JEREMYDAVID L. 
Évaluation :
5

Excellent service and clean truck

Nic G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terra M. 
Évaluation :
5

Very friendly staff, knowledgeable and helpful

Donna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Great service from Mackenzie in Collingwood.

BRADLEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
4

Nothing the girl in there was really nice and helpful I liked her alot and she cleaned the truck for me in the rain that was sweet thanx guys

Samantha W. 
Évaluation :
5

Best Location for any of your U-Haul needs very professional and friendly, I go out of my way to use there services over local ones because I know its going to be a smooth transaction an great customer service .

jonathan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERANDREAS P. 
Évaluation :
5

Very clean an excellent customer service

SARAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNW H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivars V. 
Évaluation :
5

An excellent location and service

MARIUSH R. 
Évaluation :
5

This was the second time I went to this location and the service is the best I've ever had with any U-Haul location. I can't think of anything to suggest to improve service because it was great.

MATHEWA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTH M. 
Évaluation :
5

First time I have had a good experience picking up a trailer. Young girl was exceptional. She was good with the computer program and I was in and out in 10 minutes. Usually I have to deal with a Pakastany retailer that doesn't understand computers vehicles or trailers. Sometimes taking over an hour to get a trailer. You need more outlets like her.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry M. 
Évaluation :
5

absolutely nothing - fantastic client experience

WILLIAME G. 
Évaluation :
5

UHAUL were very helpful, courteous and communicated well on the phone and online. Thanking you for making our move run smoothly and without any undesirable problems. Bob

Robert H. 
Évaluation :
5

I can't think of anything to suggest. The service was phenomenal at this location. I would absolutely recommend them to anyone.

Mathew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

Staff was awesome!

BRIAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGO S. 
Évaluation :
5

Very efficient check-in. A repeat customer who will return for rental again.

MAJIDSULTAN S. 
Évaluation :
1

The truck I reserved was not what I got. I booked a 26 foot truck and was given a 15 ft truck. Major inconvenience. Multiple trips and had to pay staff extra hours. This location is terrible. I will recommend no one go there

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALEE J. 
Évaluation :
5

Absolutely my best experience with UHaul!!

TRACY H. 
Évaluation :
5

Everything was ready and with the online check-in makes it super easy. Only has to wait 5 to 10 minutes.

Anne-Marie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
5

Very friendly and super pleasant to deal with

Crystal S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody W. 
Non les évaluations ont été soumises pour cet établissement.

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