Le client n'a pas laissé de commentaire.DONALD WAYNE C.
Customer Reviews for O'Hanlon's Service and Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Harrisonburg, VA 22801
Services dans cet établissement :
- Lun : 8h am à 4h pm
- Mar-Jeu : 8h am à 12h pm
- Ven - Dim : 8h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Irina M.
All went well overall. Not much else needed for the pick-upJOHNNIE S.
Le client n'a pas laissé de commentaire.TAHA M M.
Awesome location and great customer service. Will for sure be coming back to this location for a rental. I loved the Chevy, back then i had rented a Ford but didnt like it as much as this Chevy. You guys should stick with Chevy trucks. Great and spacious and comfortable. The back up camara was amazing. Loved it. ThanksMiguel L.
Le client n'a pas laissé de commentaire.JOSEMIGUEL N.
Every thing went very smoothly .I was very pleasedJOHN JOSEPH B.
Deborah was extremely helpful after Budget rentals screwed me over! She had me in a truck within 20 mins! Merci encore.Gabrielle D.
Le client n'a pas laissé de commentaire.Emilie S.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.JOHN PAUL H.
This is the second time I've had trouble from this location!!! Last time my vehicle got towed while I was parked at the location and was currently using the company moving truck. I had to keep the uhaul extra days, use up extra miles, and use more gas because of that. And was stuck with having to pay all that extra usage and the tow truck company to get my truck back! Now, I get a cleaning fee, when I cleaned the uhaul before leaving it! I've rented plenty of moving trucks from different locations in this area, and never had any of them get me for cleaning charges, so apparently I don't have an issue with making sure they are clean!!! This is ridiculous and a money racket! I will NEVER use this company again, I should've known better after the last time!!! You all should be ashamed!Nicole H.
Nothing, keep everything as is.CORBIN LEISURE W.
Overall the service was great nothing else needs to be changed glad i had the opportunity to have a good service from you guys really appreciate.Edward S.
Le client n'a pas laissé de commentaire.Joseph S.
*We ordered 2 dozen pads and were not told in advance that they were not available.. It would have been nice to be told that in advance so we could have arranged pads from somewhere else. *Vehicle was dirty/dusty and obviously NOT sanitized. *Even though we booked and filled out all the necessary paperwork online to make the pick up of truck quicker, it is still a lengthy process and wait in line. When you have movers being paid by the hour and waiting for the truck to arrive at the moving location this costs $$$ while they wait. *Person at desk is NOT friendlyDAVID WHEATON S.
No improvements, it was a smooth and easy process. Merci.SCOTT JOSEPH D.
A little too pricey but overall great serviceGUNNER COSMO K.
Le client n'a pas laissé de commentaire.KEVIN PELLICIER A.
Le client n'a pas laissé de commentaire.JOHN MEREDITH F.
Le client n'a pas laissé de commentaire.KIFLEMARIAM G.
Le client n'a pas laissé de commentaire.HENRY C.
Nothing. My representative was well spoken and very well informed. She worked to find me the best deal. When I realized I had chosen the wrong truck (too big for driveway), she was quick to switch me to a better fit at no extra charge.MICHAEL AARON G.
Deborah was very professional and helpful with my return. Certainly will contact her first for my next rental.Randall B.
Le client n'a pas laissé de commentaire.Ramon Ernesto F.
Le client n'a pas laissé de commentaire.Russell E.
Le client n'a pas laissé de commentaire.SURENDRA K.
Le client n'a pas laissé de commentaire.JERETTE LYLE H.
Wonderful Lady Manager, very Professional, loves her job and care for the equipment . Thank you so much for your great service. Tommy HelmyHATEM EMAD H.
Nothing, the person helping us was very nice and very informativeDARIO ALCIDE S.
Absolutely great rental location! The customer service was awesome! I was impressed how friendly the staff was, and she even helped me with the trailer! Fortement recommandé!JOHN RYAN S.
Thanks Ø´ÙƒØ±Ø§ Ø®Ø¯Ù…Ø© Ù…Ù…ØªØ§Ø²Ø©SALIHN S.
Le client n'a pas laissé de commentaire.Cory B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.LONNIE LEE H.
The lady was friendly and awsome would recommend to family and friendsCYRILLE ARMEL D.
Easy in and out for our trailer rental. Plenty of space to park and hook up and return. The trailer had a great ramp that was wonderful. We felt very safe pulling this trailer. No problems what so ever. Will rent here again when we need to. Debbie had great customer service!Tammy Pangle B.
Deborah was the most helpful and knowledgeable associate I have worked with in the past 20 years.laura E.
Le client n'a pas laissé de commentaire.Carolyn H.
Le client n'a pas laissé de commentaire.Wendy D. T.
The rep was very kind and personable. I told her that the truck had broken down. She gave me the number to call to get it repaired. Due to the breakdown we were way behind schedule. I turned the truck in after hours. I wish I could have meet her in person. She sounded like a wonderful person who really cares about her customers.KAY N.
the scan box is on the front of a building but parking is required around the back so it's super uncomfortable. Also It's hard to know where the shop is from the road.Natalie S.
Customer service was great!LISA CAROL V.
Le client n'a pas laissé de commentaire.Matthew A.
Le client n'a pas laissé de commentaire.DALE P.
Worst customer service EVER. Lady at the store was super rude and very harsh when talking for no reason. She gave me the wrong key to the truck and still wanted me to take that truck even though it wasn't the same mileage and fuel level for the original truck on the app!! So you guys probably charged me more than necessary. HORRIBLE experience.Ferwerdin A.
Maintain the service you already provide. This was an excellent experienceMICHAEL RAY J.
I have already stated in my drop of turn in what happened and what was wrong. Now, you have taken out 3 days worth of rental, gas, and mileage when it was all in uhaul for me having to have it that long. On top of it, paid a freaking tow bill that uhaul is responsible for! At the end of check out I denied giving uhaul permission to take out the full amount! I will be filing fraud on this charge in the morning, if it just wants to be ignored what I had to say and what I went through, my son as well! I said the other night I've never experienced anything like this before and now tonight it just got worse! I enjoyed renting from this company before, but I don't now and won't anymore!Nicole H.
They U-haul 24/7 App didn't work when I showed up to pick up the truck. I had to call support to walk me through the process online and the call support person was very good. The pick up location was unclear because they had rentals on a back lot and in front of the store. It was also unclear where to leave the truck after the rental as there was a sign on the door that stated one-ways left out front would be towed at the owner's expense. This in addition to the woman in O Hanlon's poor customer service skills made me nervous about leaving the truck out front so I parked it in the back lot. I will not work with O'Hanlon's again.Glenn T.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.Bryce H.
Le client n'a pas laissé de commentaire.Ashely C.
I was charged a damage fee for something that never happened. They essentially tripled what I was paying arbitrarily.Matthew P.
I don't know why I had to physically be at the U-Haul store before checking in. The process took about 10-15 mins longer than it could have bc the rep online had to verify a secondary contact and who knows what else.John K.
Their help was above the call of duty. Very much appreciated!CHARLES C M.
Le client n'a pas laissé de commentaire.HOWARD LEE M.
Le client n'a pas laissé de commentaire.EDWARDWRIGHT J.
Le client n'a pas laissé de commentaire.KATHLEEN B.
Le client n'a pas laissé de commentaire.RANDALL B.
Check the equipment, it was defective before we even took off. Had to call road side assistance. Road side assistance fixed it but it came completely off before I got to my first gas stop. So it wasn't assembled well. The woman who I picked up the trailer from Was extremely helpful though.Derek H.
Le client n'a pas laissé de commentaire.Jay S.
The girl in the office is very bad and does not deserve to work in such a place, I hope for change.HAYDER ZAID SHA S.
I prefer this location to any of the many in my area. The staff is knowledgable, helpful, and efficient.Mark B.
Le client n'a pas laissé de commentaire.James Z.
The lady behind the desk spoke in an offputtingly blunt and want particularly personable or nice to interact withKyle J.
Great service, no complaintsDEVON EGBERT G.
Le client n'a pas laissé de commentaire.Kevin M.
Nothing, it was fineCAROL WOFFORD R.
We had an excellent experience and would definately recommend this U-Haul location to anyone needing these services. Debbie was incredibly helpful, friendly, and great to work with. I will seek her U-Haul location out in the future.MARY M.
office hours 8-5 every dayGEORGE EDWARD C.
Le client n'a pas laissé de commentaire.BRENT CARLTON J.
Friendly, knowledgeable service.DONALD JUNIOR F.
Le client n'a pas laissé de commentaire.SAMUEL B.
Le client n'a pas laissé de commentaire.MIGUEL S.
Not a thing. The location was busy but they took care of me within 15 minutes of my appointment time. The manager was Deborah! 5 star serviceDAVID HUGH M.
Le client n'a pas laissé de commentaire.ISAAC LYNNWOOD F.
Nothing. Great experienceMAURICE JULIAN P.
Excellent hopefully I will be using another one in the near future :)MARK DOUGLAS M.
Le client n'a pas laissé de commentaire.Eric N.
Deborah is great! No way to improve except keeping larger trucks available for in town use. As a local business owner of a specialty rental company, I rely on Uhaul trucks to make sure I have the right size for the job.Anita R.
Le client n'a pas laissé de commentaire.DONTE TERRELL M.
It would have been nice if it had a bathroom fro customers to use.TROY LESLIE H.
Great service and great selection of vehicles!Richard R L.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.Sara H.
Debbie is a joy to work with. She is very friendly, helpful and professional. I will always use this location for future rentals. Thank you for a wonderful and stress-free experience.IDA KATHLEEN M.
Le client n'a pas laissé de commentaire.Susan W.
Le client n'a pas laissé de commentaire.Dawn B.
Le client n'a pas laissé de commentaire.JOHN R.
There was a slow leak in one tire for the whole trip. We had to get air in it daily. This should have been caught. Other than that all was fine.James B.
The app sucks. Please fix it or do away with it. I wasted several hours of my already short time over 2 days trying to reserve a truck only to have it leave information incomplete. Had to have rep finish it for me at pickup. I would have preferred to use at counter pickup to start with but the app converted me to "share" before I decided to then it wouldn't work right and then I could find no way to convert it back. The app experience caused me so much more stress, pain and agony than I was already under with the move. However the in store live person rep was excellent and did much to alleviate the stress caused by the app. As far as recommending to a friend, I wouldn't recommend uhaul at all except that I would recommend talking to a live rep and not using the app if they must use Uhaul. But the truck was great.GREGORY KEITH C.
Everything was a great experience last 2 visits!!ROBIN NICOLE H.
As usual, Deborah was superb. Professional, personable, prompt.Joseph H.
Le client n'a pas laissé de commentaire.SUSAN RAE S.
Rude!!! I took great care to return vehicle clean and in the exact same condition I received it. The employee rudely said they had to take pictures and process the return. I insisted she promptly inspect the truck and close out my rental. When I was firm in my request she said it was in good condition and closed out the rental. I take exception to poor customer service especially after a long tiring drive .Frederick B.
all very well organized clean and very good serviceroberto T.
Lower rating on the location is due to it being in a strip mall setting. It was still easy getting in and out of the location.PHILIP ROBERT M.
I had a bit of a hard time initially reserving the truck, as the person that took my first call signed me up for the wrong rental, which caused a small problem when I went to solidify the rental. Maybe you could simplify this process a little bit?Matthew C.
Le client n'a pas laissé de commentaire.RYAN SCOTT B.
Le client n'a pas laissé de commentaire.Jasper T.
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