Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

746 évaluations

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 4h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrien A. 
Évaluation :
5

Nothing, everything was great including customer service

Eduardo O. 
Évaluation :
5

Merci

Javier C. 
Évaluation :
4

Make the extension period clearer. I feel like I was taken advantage of.

Alex F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Same as the above box.

Andy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ehsan T. 
Évaluation :
5

The kind and courteous employee was very flexible. I changed my reservation twice and she was super accommodating. She was awesome.

Mackland B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance G. 
Évaluation :
1

The verification call to my Job/ relative / friend was annoying. Never seen all this no sense before. The place by east market st is way better.

Javier L. 
Évaluation :
5

Deborah was very pleasant and helpful to work with, would definitely go back.

William C. 
Évaluation :
5

original location did not have availability without warning

Mark B. 
Évaluation :
5

The representative was so extremely helpful

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
2

Clerk was rude and talked to me like i had never driven a Uhaul truck before. I have driven all sizes up to the largest 26 foot. Never had an issue hitting anything

Sean S. 
Évaluation :
5

Debbie was SUPER helpful, and made the process quick and easy. Definitely one of the best UHaul experiences I've had.

Geoffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

Store representative was both courteous and professional.

steve P. 
Évaluation :
5

DEBBIE WAS AWESOME THANK YOU

william W. 
Évaluation :
5

Rented a truck for 2 hours and then trailer for one way. Did find with the trailer that whomever had used pop rivet gun to fix a piece of cable tray had left them not quite tight. Ended up having to use 2 cable ties to keep it from causing a rattle. Debbie was excellent to work with.

Rodney B. 
Évaluation :
5

Everything went efficiently and smoothly. Great experience!!

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
5

The lady who checked the truck in figured out why there was water in the truck. She was great

Sandy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

The staff member, I apologize that I forgot her name, was excellent. Very helpful. I forgot my trailer hitch ball mount and she was very helpful in selling me one.

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Deborah was an excellent "Ambassador" for the U-Haul organization. She was polite, friendly, thorough, and could answer any question I had. I was pleasantly surprised when she hooked up my tow vehicle herself to make sure it was done properly.

Mike O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip F. 
Évaluation :
5

Customer service was excellent. The truck was very nice. I would recommend this location to all my friends and family.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johmar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

morgan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
2

I was overcharged to clean dirt that was already in the van and had missed in the check in process

Madison L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christa H. 
Évaluation :
5

Which section of the rental agreement addresses the fuel charge?

John R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
2

The lady operating this facility had a less than warm reception. According to the signs she had been dealing with covid and was not letting anybody in unless they had a mask. When I asked for a mask she curtly told me they had stopped offering them over a year ago. She then told me to just drop my key off in the box and she would handle the rest.

Steven S. 
Évaluation :
5

Debbie AkA Red was extremely friendly and helpful to us. We appreciated the excellent service and advice she provided. We will definitely rent a Uhaul from her again in the future!

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
5

The online check in is very frail and difficult to use. Once the code is finally issued, it's quite easy to get on the road. Deborah at this location is amazing and has first class equipment and service. Just the online portions managed by Uhaul need to be streamlined.

Robert L. 
Évaluation :
5

ust easy to rent overall digital experience was very easy

Dave P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
5

Although the location was closed when I dropped off the vehicle my experience with the owner over the phone was the complete opposite of the pick up location. I phoned ahead of drop off to inquire if they had any specific instructions and even though the owner seemed overwhelmed with work she took the time to answer my questions. This owner was fantastic , she explained exactly what to do which made for a seamless drop off. I would recommend this location to anyone in need of a reinstall.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant Q. 
Évaluation :
3

I ordered a 15 foot truck and was given and charged for a 20 foot truck without any notice. U-Haul was supposed to refund the difference but I have received no return calls. It was a long distance move and the windshield wiper blade was defective on driver's side and we had to stop mid trip, find an auto store and replace it.

lynn B. 
Évaluation :
1

The advertised $20 a day pickup truck cost me $110 after everything was said an done. False advertisement. Very displeased.

Jamie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos D. 
Évaluation :
5

Great!

John W. 
Évaluation :
5

The woman who runa this location is very nice and professional. She knows more about uhaul than anyone I have ever met!

Julian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita R. 
Évaluation :
5

Deborah is such a gem, she is kind, efficient, and overall so pleasant to work with! Definitely always going back to this location for future U-haul needs!

savo A. 
Évaluation :
1

We have rented multiple times from this location and w have found the rental agent rude and very abrasive. The agent also makes the check out process very long and complicated even though we've filled out the necessary information online. We will look for another location to rent from.

David S. 
Évaluation :
4

The reservation was simple. The service was solid. The truck was smooth. The utility dolly was critical. The bill was without surprises. Can't ask for anything more.

RShane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres S. 
Évaluation :
5

Although the O'Hanlon's Service and Repair location in Harrisonburg was fine, I have a major problem with the fact that I originally reserved to pick up my rental and purchases at Sours Automotive in Stuarts Draft almost a month in advance and then less than 2 days before my scheduled pick up (10:30pm on 5/1/22) I got an email telling me that my rental had been moved to Crozet (which is significantly further away). I replied using the link that this did not work for me but did not hear back until around 3:30pm the day before my pick up and was told in a voice message that I only had until 5pm to call back to resolve the problem. And then when I called I was told that the Crozet location did not actually open until 11am and not 9am like was stated in the email I received. Thankfully the person I spoke with on the phone was able to find the Harrisonburg location for me which worked better than Crozet and opened at a reasonable time, but I was not able to pick up the mattress cover that I had already purchased there. It is absolutely unacceptable for a company to treat its customers in this manner. A move is already such a huge headache, so stressful and expensive without being yanked around last minute do solely to the incompetency of U-Haul and they way you run your company. I will NEVER EVER use U-Haul ever again and I will tell everyone I know for the rest of my life how piss-poor this company is run. You think you can continue to be successful based on name-recognition alone? Forget about it. This is literally the worst experience I have ever had as a customer of any company of any kind ever, hands down. I hope this company goes bankrupt and disappears. Completely useless.

Charles H. 
Évaluation :
5

Great people. very professional and courteous.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

The Uhaul lady at pick-up location was fantastic. She went above and beyond to make sure things were right.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberto T. 
Évaluation :
2

Although the shopping center has a well marked location for U-Haul. It kind of just dropped me off in the middle of the shopping center. I parked the trailer next to 2 other U-Hauls which seem like the right thing to do. I did not know that the trailer had to be put behind the building which isn't intuitive at 7pm at night. As a result I got charged and extra $45 to move the trailer. Also, I couldn't get a cell phone connection at the location. It took me probably 30 minutes to use the U-Haul application to complete my return. After driving 6 hours and being in heavy rain most of the way that was a frustrating end to the trip.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon V. 
Évaluation :
5

Staff is very helpful & knowledgeable

Michael C. 
Évaluation :
4

It took almost 2 hours and I dint get a discount I think if there's complications there should be a discount

Jolene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYMANWINSTEAD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ray C. 
Évaluation :
5

Excellent service!

Tasha H. 
Évaluation :
5

This location is very helpful and extremely easy to work with. Don't know what could be better at this point. Maybe lower mileage rate would be nice, or a daily rate that includes some mileage.

Susan W. 
Évaluation :
5

S.O.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier E. H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Friendly customer service and great rate for the day. Many thanks!

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melisa M. 
Évaluation :
5

Thanks you very much. This was easy and well done.

Casey C. 
Évaluation :
5

I was asked to park the truck in the exact space I pulled it out of. I could not remember the exact space, maybe the parking spaces could be numbered. Very small detail but it's the only improvement I could think of so I'd say they are doing pretty well!

jeff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN LESTER P. 
Évaluation :
3

Main lady is grumpy and anal about her face masks... Paranoid of the "virus". Maybe should stay home then. The other employee was super cool.

Elijah S. 
Évaluation :
1

Was towed from location adding one more thing to do on an already busy weekend.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxener L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon L. 
Évaluation :
3

Customer service rep is a germaphobe. She should not be working with the public. She lied about the requirements to return equipment and the consequences if not returned as she stated.

Chris P. 
Évaluation :
5

I had no trouble returning the van. The staff was professional and efficient.

William C. 
Non les évaluations ont été soumises pour cet établissement.

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