Customer Reviews for O'Hanlon's Service and Repair
(Concessionnaire U-Haul dans le voisinage)

497 évaluations

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar-Jeu : 8h am à 12h pm
  • Ven - Dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar-Jeu : 8h am à 12h pm
  • Ven - Dim : 8h am à 4h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA W. 
Évaluation :
1

Nothing about dropping off at this location was easy.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERRILL CHARLES S. 
Évaluation :
5

U-Haul ran me on quite a goose chase to pick up equipment. i made a truck reservation in Ft. Defiance, VA, 10 miles from my loading location. I was then transferred to Luray, and then to Troy. When I arrived in Troy, an hour+ drive from my location, there were no trucks. I was then transferred back to Harrisonburg near where I started. I also went on a similarly ridiculous goose chase for furniture pads and a tow dolly. I never did get all the pads I requested. U-haul seems to have no idea where their equipment is located and its internet and corporate reservation system is clearly broken. I like U-haul equipment, but I will definitely investigate other options next time.

VERNON U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONNYLEE C. 
Évaluation :
1

Terrible customer service. Over charged because they do not explain well anything. Do not trust their website for exact pricing.

LUIS ENRIQUE M. 
Évaluation :
5

Very friendly great help

TIMOTHY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATIE NELSON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE BRIAN Q. 
Évaluation :
5

The lady who helped us was very nice and knowledgeable!

VINCENT PASQUALE M. 
Évaluation :
1

The day I went to pick up the u haul, I had Two separate pick up locations. I called customer support and was put on hold for 25 minutes. My husband also tried to call them after my 25 minute long wait and was immediately patched through while I remained on hold. I need a clarification on three separate questions -one of which was which location I pick this up from since the website was showing me two., I requested a drop off at 2 PM and it was showing me on my reservation a drop off at noon, and I could pick the reservation up earlier since one of the pick up location closed at noon. The gentleman on the phone was extremely rude and condescending to the point where I said to him I don't appreciate your attitude, I just want my answers my questions answered and his response was well I could talk about your attitude. My husband and I were so upset by this blatant disregard for helping the customer that we contemplated canceling our reservation immediately. Our pick up location was a dump, and it was not easy to get the keys out of the lock box given the nstructions that we were given on the website. I do not think I will rent from you home teacher given our terrible experience.

Kate L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton G. 
Évaluation :
5

Red was great!

ROGER JOHN T. 
Évaluation :
4

Nothing. The location is fine for this use.

WILLIAM HENRY E. 
Évaluation :
1

start with the mobile app working. complete waste of time and extremely difficult to pickup and drop off vehicles. horrible experience.

Taylor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN BLAIR W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELENA S. 
Évaluation :
5

Excellent truck, excellent service. Owner of shop was so nice and friendly!

JOHN MOYLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody H. 
Évaluation :
4

It was a little bit confusing to find where the vehicles would be at the location, because they could be parked in multiple locations. More instructions about that could've helped. But, it wasn't too complicated to figure out. Over all, the workers at this location and others in Harrisonburg were pretty great!

Susan B. 
Évaluation :
2

Wry odd location in the middle of a strip maul.

Thomas K. 
Évaluation :
5

Agent was difficult to reach by phone. Otherwise very good.

WILLIAM IRVIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZETTE NICOLE A. 
Évaluation :
3

Store was closed on drop off but quick response on telephone. Lots of room to maneuver.

Fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL VERNON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM RITTENH C. 
Évaluation :
5

The woman I spoke to who help with my order was very friendly and very knowledgeable of the system and how to find the vehicle that worked best for us. This is why I always choose U-Haul. It's the Staff at each location that makes all the difference.

BRETT J M. 
Évaluation :
4

I would make it cheaper

Alexia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milum L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN ELAINE K. 
Évaluation :
5

Loved this location! Easy drop off and great customer service. Will come here again.

Suzanna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA MENY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYRILVILLAROSA U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Excellent customer service! Thank you.

LAWRENCE RAYMON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM TAYLOR F. 
Évaluation :
5

There were very helpful in getting me on the road.

David H. 
Évaluation :
5

O'Hanlon's is always my preferred location for renting trucks, vans, or trailers for my business needs.

Anita R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN DAVID C. 
Évaluation :
5

Super Friendly and very detailed in everything!!

Candi W. 
Évaluation :
4

Was greeted outside in a friendly manner. Quickly inspected equipment and ensured all billing was correct.

Steven W. 
Évaluation :
5

Best UHaul Rep I've ever met in my many years moving with the military!

Wasim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD SAMUEL F. 
Évaluation :
5

The agent I worked with at this location was FANTASTIC!! This was the first time renting a trailer and she made it so easy and calmed my nerves!! Such a great lady!

Angelynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

No location was based just U-Haul its self.

Hayden P. 
Évaluation :
5

Excellent experience all the way around.

GEORGE PASQUALE T. 
Évaluation :
5

Nothing, really. Look

JAMES M. 
Évaluation :
5

I'm in love with the pickup truck, service was outstanding, clean and good care. Rent and return was easy. Highly recommended this place.

BRENDALY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD WAYNE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irina M. 
Évaluation :
4

All went well overall. Not much else needed for the pick-up

JOHNNIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHA M M. 
Évaluation :
5

Awesome location and great customer service. Will for sure be coming back to this location for a rental. I loved the Chevy, back then i had rented a Ford but didnt like it as much as this Chevy. You guys should stick with Chevy trucks. Great and spacious and comfortable. The back up camara was amazing. Loved it. Thanks

Miguel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEMIGUEL N. 
Évaluation :
5

Every thing went very smoothly .I was very pleased

JOHN JOSEPH B. 
Évaluation :
5

Deborah was extremely helpful after Budget rentals screwed me over! She had me in a truck within 20 mins! Merci encore.

Gabrielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN PAUL H. 
Évaluation :
1

This is the second time I've had trouble from this location!!! Last time my vehicle got towed while I was parked at the location and was currently using the company moving truck. I had to keep the uhaul extra days, use up extra miles, and use more gas because of that. And was stuck with having to pay all that extra usage and the tow truck company to get my truck back! Now, I get a cleaning fee, when I cleaned the uhaul before leaving it! I've rented plenty of moving trucks from different locations in this area, and never had any of them get me for cleaning charges, so apparently I don't have an issue with making sure they are clean!!! This is ridiculous and a money racket! I will NEVER use this company again, I should've known better after the last time!!! You all should be ashamed!

Nicole H. 
Évaluation :
5

Nothing, keep everything as is.

CORBIN LEISURE W. 
Évaluation :
5

Overall the service was great nothing else needs to be changed glad i had the opportunity to have a good service from you guys really appreciate.

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
3

*We ordered 2 dozen pads and were not told in advance that they were not available.. It would have been nice to be told that in advance so we could have arranged pads from somewhere else. *Vehicle was dirty/dusty and obviously NOT sanitized. *Even though we booked and filled out all the necessary paperwork online to make the pick up of truck quicker, it is still a lengthy process and wait in line. When you have movers being paid by the hour and waiting for the truck to arrive at the moving location this costs $$$ while they wait. *Person at desk is NOT friendly

DAVID WHEATON S. 
Évaluation :
5

No improvements, it was a smooth and easy process. Merci.

SCOTT JOSEPH D. 
Évaluation :
3

A little too pricey but overall great service

GUNNER COSMO K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN PELLICIER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN MEREDITH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIFLEMARIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY C. 
Évaluation :
5

Nothing. My representative was well spoken and very well informed. She worked to find me the best deal. When I realized I had chosen the wrong truck (too big for driveway), she was quick to switch me to a better fit at no extra charge.

MICHAEL AARON G. 
Évaluation :
5

Deborah was very professional and helpful with my return. Certainly will contact her first for my next rental.

Randall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Ernesto F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SURENDRA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERETTE LYLE H. 
Évaluation :
5

Wonderful Lady Manager, very Professional, loves her job and care for the equipment . Thank you so much for your great service. Tommy Helmy

HATEM EMAD H. 
Évaluation :
5

Nothing, the person helping us was very nice and very informative

DARIO ALCIDE S. 
Évaluation :
5

Absolutely great rental location! The customer service was awesome! I was impressed how friendly the staff was, and she even helped me with the trailer! Fortement recommandé!

JOHN RYAN S. 
Évaluation :
5

Thanks شكرا خدمة ممتازة

SALIHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE LEE H. 
Évaluation :
5

The lady was friendly and awsome would recommend to family and friends

CYRILLE ARMEL D. 
Évaluation :
5

Easy in and out for our trailer rental. Plenty of space to park and hook up and return. The trailer had a great ramp that was wonderful. We felt very safe pulling this trailer. No problems what so ever. Will rent here again when we need to. Debbie had great customer service!

Tammy Pangle B. 
Évaluation :
5

Deborah was the most helpful and knowledgeable associate I have worked with in the past 20 years.

laura E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D. T. 
Évaluation :
5

The rep was very kind and personable. I told her that the truck had broken down. She gave me the number to call to get it repaired. Due to the breakdown we were way behind schedule. I turned the truck in after hours. I wish I could have meet her in person. She sounded like a wonderful person who really cares about her customers.

KAY N. 
Évaluation :
1

the scan box is on the front of a building but parking is required around the back so it's super uncomfortable. Also It's hard to know where the shop is from the road.

Natalie S. 
Non reviews have been submitted for this location.

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