Which section of the rental agreement addresses the fuel charge?John R.
Customer Reviews for O'Hanlon's Service and Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Harrisonburg, VA 22801
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven S.
The lady operating this facility had a less than warm reception. According to the signs she had been dealing with covid and was not letting anybody in unless they had a mask. When I asked for a mask she curtly told me they had stopped offering them over a year ago. She then told me to just drop my key off in the box and she would handle the rest.Steven S.
Debbie AkA Red was extremely friendly and helpful to us. We appreciated the excellent service and advice she provided. We will definitely rent a Uhaul from her again in the future!Sandra B.
Le client n'a pas laissé de commentaire.Jose L R.
Le client n'a pas laissé de commentaire.Peter P.
The online check in is very frail and difficult to use. Once the code is finally issued, it's quite easy to get on the road. Deborah at this location is amazing and has first class equipment and service. Just the online portions managed by Uhaul need to be streamlined.Robert L.
ust easy to rent overall digital experience was very easyDave P.
Le client n'a pas laissé de commentaire.Dana B.
Although the location was closed when I dropped off the vehicle my experience with the owner over the phone was the complete opposite of the pick up location. I phoned ahead of drop off to inquire if they had any specific instructions and even though the owner seemed overwhelmed with work she took the time to answer my questions. This owner was fantastic , she explained exactly what to do which made for a seamless drop off. I would recommend this location to anyone in need of a reinstall.Scott G.
Le client n'a pas laissé de commentaire.MOISES C.
Le client n'a pas laissé de commentaire.Grant Q.
I ordered a 15 foot truck and was given and charged for a 20 foot truck without any notice. U-Haul was supposed to refund the difference but I have received no return calls. It was a long distance move and the windshield wiper blade was defective on driver's side and we had to stop mid trip, find an auto store and replace it.lynn B.
The advertised $20 a day pickup truck cost me $110 after everything was said an done. False advertisement. Very displeased.Jamie B.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.Marcos D.
The woman who runa this location is very nice and professional. She knows more about uhaul than anyone I have ever met!Julian F.
Le client n'a pas laissé de commentaire.Anita R.
Deborah is such a gem, she is kind, efficient, and overall so pleasant to work with! Definitely always going back to this location for future U-haul needs!savo A.
We have rented multiple times from this location and w have found the rental agent rude and very abrasive. The agent also makes the check out process very long and complicated even though we've filled out the necessary information online. We will look for another location to rent from.David S.
The reservation was simple. The service was solid. The truck was smooth. The utility dolly was critical. The bill was without surprises. Can't ask for anything more.RShane M.
Le client n'a pas laissé de commentaire.Andres S.
Although the O'Hanlon's Service and Repair location in Harrisonburg was fine, I have a major problem with the fact that I originally reserved to pick up my rental and purchases at Sours Automotive in Stuarts Draft almost a month in advance and then less than 2 days before my scheduled pick up (10:30pm on 5/1/22) I got an email telling me that my rental had been moved to Crozet (which is significantly further away). I replied using the link that this did not work for me but did not hear back until around 3:30pm the day before my pick up and was told in a voice message that I only had until 5pm to call back to resolve the problem. And then when I called I was told that the Crozet location did not actually open until 11am and not 9am like was stated in the email I received. Thankfully the person I spoke with on the phone was able to find the Harrisonburg location for me which worked better than Crozet and opened at a reasonable time, but I was not able to pick up the mattress cover that I had already purchased there. It is absolutely unacceptable for a company to treat its customers in this manner. A move is already such a huge headache, so stressful and expensive without being yanked around last minute do solely to the incompetency of U-Haul and they way you run your company. I will NEVER EVER use U-Haul ever again and I will tell everyone I know for the rest of my life how piss-poor this company is run. You think you can continue to be successful based on name-recognition alone? Forget about it. This is literally the worst experience I have ever had as a customer of any company of any kind ever, hands down. I hope this company goes bankrupt and disappears. Completely useless.Charles H.
Great people. very professional and courteous.Robert S.
Le client n'a pas laissé de commentaire.Nathan B.
The Uhaul lady at pick-up location was fantastic. She went above and beyond to make sure things were right.David S.
Le client n'a pas laissé de commentaire.roberto T.
Although the shopping center has a well marked location for U-Haul. It kind of just dropped me off in the middle of the shopping center. I parked the trailer next to 2 other U-Hauls which seem like the right thing to do. I did not know that the trailer had to be put behind the building which isn't intuitive at 7pm at night. As a result I got charged and extra $45 to move the trailer. Also, I couldn't get a cell phone connection at the location. It took me probably 30 minutes to use the U-Haul application to complete my return. After driving 6 hours and being in heavy rain most of the way that was a frustrating end to the trip.Jeffrey H.
Le client n'a pas laissé de commentaire.Luis R.
Le client n'a pas laissé de commentaire.Jon V.
Staff is very helpful & knowledgeableMichael C.
It took almost 2 hours and I dint get a discount I think if there's complications there should be a discountJolene C.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.LYMANWINSTEAD G.
Le client n'a pas laissé de commentaire.ray C.
Excellent service!Tasha H.
This location is very helpful and extremely easy to work with. Don't know what could be better at this point. Maybe lower mileage rate would be nice, or a daily rate that includes some mileage.Susan W.
Le client n'a pas laissé de commentaire.Javier E. H.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.james B.
Friendly customer service and great rate for the day. Many thanks!DAVID B.
Le client n'a pas laissé de commentaire.miguel P.
Le client n'a pas laissé de commentaire.Melisa M.
Thanks you very much. This was easy and well done.Casey C.
I was asked to park the truck in the exact space I pulled it out of. I could not remember the exact space, maybe the parking spaces could be numbered. Very small detail but it's the only improvement I could think of so I'd say they are doing pretty well!jeff J.
Le client n'a pas laissé de commentaire.Anita R.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.STEVEN LESTER P.
Main lady is grumpy and anal about her face masks... Paranoid of the "virus". Maybe should stay home then. The other employee was super cool.Elijah S.
Was towed from location adding one more thing to do on an already busy weekend.George R.
Le client n'a pas laissé de commentaire.Maxener L.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.Sharon L.
Customer service rep is a germaphobe. She should not be working with the public. She lied about the requirements to return equipment and the consequences if not returned as she stated.Chris P.
I had no trouble returning the van. The staff was professional and efficient.William C.
Maintenance of come along straps and their hardware or replacement of worn hardware. Strap hardware failed to hold and tire webbing came loose such that the car was not secured on that side. I believe only God kept that car on the trailer because it was the side opposite the rear chain. Very rough roads caused extra stress but strap hardware failure is unacceptable.Barb D.
Le client n'a pas laissé de commentaire.TERESA DIANE R.
Non smoking trucksWendy A.
There is nothing to improve on this is my second time renting from this location. Quick easy informative and painless!justin M.
Le client n'a pas laissé de commentaire.RUSSELL L.
Le client n'a pas laissé de commentaire.LISA A.
Customer service was excellent, the lady there went above and beyond to help me. The prices were very reasonable. The only thing I didn't like was that the bed of the truck was all wet, thankfully our furniture had plastic. When I told the lady about that she was very thankful I let her know and she said she would take care of it. She's very easy to talk to and doesn't try to blame everything on you like other companies do. Will definitely recommend to anyone.YOLIBETH A.
Felt welcomed! Great attitude! Quick and easy.MELVINMOLINA R.
She told me where to go and helped me park trailer. Very friendly and helpful.ROBERT P.
I left 2 voice mails with the office to complete my order because I couldn't get the app to work. They never returned my call but an email later in the day told me everything was taken care of. A return phone call would gave been nice. ABOUT THE APP: the drop off process didn't work. It wouldn't accept my photos of the odometer, even though my camera could see it clearly. As a result I couldn't complete the drop off routine.Francis F.
Everything was goodJohn S.
Le client n'a pas laissé de commentaire.JEFFREY MANUEL R.
Le client n'a pas laissé de commentaire.TAMMYLEE F.
Everything was great from start to finish.JAMAL NIGEL H.
The person working the counter was very helpful and knowledgable about the area and took her time to answer any questions.ROGER K.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.KELLYLYNN K.
Le client n'a pas laissé de commentaire.William P.
This was the first time I had someone check the lights with me. I wish that was standard procedure!Daniel S.
Le client n'a pas laissé de commentaire.MEREDITH HUNTLE B.
Le client n'a pas laissé de commentaire.Tim M.
This is the best location! Professional, meticulous and always 100 % reliable. I am a repeat customer and will ONLY go to this location.JOHN F G.
Customer service was excellent and truck was very clean.MARCO V.
Le client n'a pas laissé de commentaire.JOHNDAVID R.
Le client n'a pas laissé de commentaire.KELLY BRIAN F.
Le client n'a pas laissé de commentaire.JOHNEDWIN C.
The only Uhaul location I will rent from!!! A true professional.JOHN F G.
Deborah is always the best. She is friendly, quick, and cares about serving her customers. I was going to buy a motorcycle trailer recently, but Deborah convinced me that it was a better idea (and cheaper) to rent one from her whenever I needed one.MICHAEL DAVID M.
Le client n'a pas laissé de commentaire.Charley M.
It was unclear on where to park the vehicle on arrival at night. Could not find the key drop off location. It says this is a service amd repair shop but it does not appear that way. The lady I called the following was extremely rude. They charged me for gas when I filled the vehicle up to the level it was before. This place is a scam and appear to be trying to get extra money from the customers!!Tyler S.
Le client n'a pas laissé de commentaire.Mario B.
Le client n'a pas laissé de commentaire.LINDA ANN C.
Le client n'a pas laissé de commentaire.CECILGARLAND T.
Le client n'a pas laissé de commentaire.PAULJASON C.
Nothing to improve. Red is amazing. I would love to go back to same location when needed.Srikanth V.
Le client n'a pas laissé de commentaire.Noe O.
Le client n'a pas laissé de commentaire.Zoyla T.
Le client n'a pas laissé de commentaire.BRENDA A.
The older lady was rude disrespectful. She was bullying the young girl. The straps was cut and we had to come back to change Equipment. The lady from 2670 Main Street name Brittney was great she drown us to the 2223 location she walked us through everything.HAKESA M.
Le client n'a pas laissé de commentaire.ALLEN D.
They were very abrasive and unfriendly. She told me things that were not true and made it more difficult. The 15' truck we rented had a very dirty windshield. We had to clean it. Just annoying.Greg C.
Wonderful, friendly, and expert service from Debra at the uhual rental in Harrisonburg!JAMIE PETER E.
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