Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)

1 428 évaluations

1218 W Broad St   Waynesboro, VA 22980

(540) 949-4110

Heures d’ouverture

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    de 8 h am à 11 h am
Heures d'ouverture spéciales
  • 12/25/2023: Fermé
  • 1/1/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 949-4110

1218 W Broad St
Waynesboro, VA 22980

Services dans cet établissement :

Heures d’ouverture

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    de 8 h am à 11 h am
Heures d'ouverture spéciales
  • 12/25/2023: Fermé
  • 1/1/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ERROLLDOUGLAS H. 
Évaluation :
5

Have equipment upfront and ready. they were fast and only took a few minutes. Understandable with the small space. Staff were friendly and helpful.

Brian Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA V. 
Évaluation :
5

Get your online application working. I had a very tough time on a previous attempt to rent. Mr O'Hanlon's service and repair took care of my needs in a professional and timely manner.

Larry G. 
Évaluation :
5

U-Haul is TOO expensive!

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca O. 
Évaluation :
2

No one was there. Tried website and again frustration. Finally it said to drop key in box and a representative would call me. No one called. When I checked my credit card it showed a charge for $2,2 and one for $269.50. The receipt they sent was only for the $2.20. No receipt or explanation for the amount. I was quoted $197 from the gentleman in Windsor when I rented the truck. The waynesboro place won't answer the phone and their voicemail is full. Yesterday the sign on the door said they closed at eleven but at eleven o one they were gone. Another gentleman had gotten there before eleven and they were gone. I have used uhaul in the past and was very pleased. But my experience this time has turned me away from ever using them again.

Dennis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

Great service and van.

Stephen B. 
Évaluation :
5

Nothing. You guys were fantastic!

Tina K. 
Évaluation :
4

Easy rental, great staff!

Roger C. 
Évaluation :
5

Excellent customer service!

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
3

I wasn't able to return the items I didn't use, and I was charged for going over the mileage when there was a huge road closure. Instead of being understanding, I was told that they couldn't help that. I can't either.

Catherine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim C. 
Évaluation :
5

If one associate is going to suggest a possible savings if brought back early, then that info should be passed onto other associates

bruce N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne F. 
Évaluation :
5

Absolutely wonderful customer service! Je les recommande fortement. 

Maressa F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jonquil B. 
Évaluation :
5

The best U-Haul experience ever.

John B. 
Évaluation :
5

I think the rates due to the economy and selfish business models of the nation have taken the prices up. The cost of 80 to rent a truck for four hours is entirely too much, but overall it was fine. Just seems new ways to rent for shorter periods and in town need to be applied. Overall it was a great experience.

Ryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
4

My experience with the truck and the personnel was excellent. However the app and website are atrocious. It was incredibly difficult to use, and advance notice for all the background information (like license, passport, verification of identity etc) was challenging. It was raining and I had to go home in the middle of the process (to get a passport pic) so then it wouldn't let me continue. I had to start over numerous times. While it should have taken 5-10 minutes, it took 45, and was extremely frustrating on a day where stress and frustration is already high due to moving!

Melissa H. 
Évaluation :
5

Very helpful,and accommodating

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA DIANE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEYBROOKE P. 
Évaluation :
5

The O'Hanlon's U-Haul operation was smooth, straightforward, friendly, and efficient. The location was convenient, and the staff person we dealt with was great - friendly and professional. It was a treat to do business in the old fashioned manner; no complications or surprises. The easiest part of our move.

Vince I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNEALEXANDER J. 
Évaluation :
3

I was charged for gas even though I made sure that the tank was filled to where I recieved it. Also location too far away from where I moved., It took me 30 minutes to get there and 30 minutes to get back to where I am living, An hour drive after moving all day is too long.

Chip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maureen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

The employee was very polite and knowledgeable.

KIMBERLY M. 
Évaluation :
5

Van was nice

LANCELEVAR P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
2

I rented a uhaul yesterday and she charged me 11 for insurance and when I reserved the uhaul online I didn't select insurance. I told her why am I going to pay 71 dollars for a pickup with insurance when I can just use a box truck like I did this past monday?. I can be reached at 540-294-2943. She was very new and didn't seem to have any training at all. She couldn't find the key for awhile. Also rented me the wrong pickup. Then driving down the road I had to take pictures of my license because she didn't get anything from me in the beginning. The Uhaul service i received on July 31st is exactly what it should be . She was great. I rented the 14 foot uhaul Monday and paid 66 bucks but it as 77 for a small pickup. I'm very confused

paul H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tristen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Great guy running Uhaul location. He actually cares about his job and the equipment is in top notch condition. He was very helpful in getting our trailer lights to work before leaving with the trailer. 10/10 stars

Josh P. 
Évaluation :
5

The woman who assisted us was very pleasant and helpful. We will use her office again when needed

Dennis K. 
Évaluation :
5

Very friendly people.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire G. 
Évaluation :
5

Staff was AWESOME!

WELLSHUNTINGTON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

My original drop off site at 2900 W Main st. Waynesboro, VA refused my drop off and the staff were very rude. They pointed and said "we don't take Uhauls here, go down the road" After searching two other nearby locations, the first of which was not a uhaul dealer and the second that was closed , I contacted the customer service representative. I will say that everyone I spoke with on the phone were very helpful , polite and understanding during this stressful process. after being directed to O'hanlon's site at 1218 W broad st, Waynesboro VA things went smoothly. I was a little hesitant to do a non-contact drop off after my experience thus far; however, the facility at O'hanlon's was clean and professional looking and the customer service representative assured me that they are a trusted site, so I left the truck and put the keys in the drop box. This was on 7/1/23 at 2:00 pm and Mr O'hanlon processed my contact first thing in the morning on 7/2/23. I received a confirmation E-mail at 7:46 AM. I requested a refund or a reduction on my contract to compensate me for my stress and lost time from the return process described above, but I am still waiting.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Keep providing excellent customer service.Awesome Service, thank you!

Tracey A. 
Évaluation :
3

Confined space, had to move trailer out to driveway to connect

Jeffrey S. 
Évaluation :
5

Sabrina is awesome, and the trailer was exactly what we needed!

Harley W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Great customer service, nice and easy. Could absolutely rent some parking from the neighboring lot to give people a place to park. Truck was fairly beat up but clean and met my needa. As always worst part of the experience is the uhaul website, camera upload process continues to suck as usual.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mUNOZ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandace S. 
Évaluation :
5

The young lady working there was very nice and very professional

Larry F. 
Évaluation :
5

Our experience at the Waynesboro Broad St location was the best we have ever had! From check in to return the service was spot on! I would without a doubt recommend this location to everyone. No need to improve!

Christopher H. 
Évaluation :
5

Very friendly staff. Made sure I was happy with the change in the truck due to circumstances beyond any ones control. Helped fill the tires as all were down and needed to be filled. Happy to return again in the future for a truck.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
4

Was a pleasant experience .

MICHAEL AARON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard T. 
Évaluation :
5

The owner/operator was very courteous and helpful. The vehicle was clean and well maintained. Would highly recommend to anyone needing a rental vehicle.

Terence M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tilden E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
4

I can't remember her name but she was friendly, efficient, accommodated our schedule, and explained everything in detail; which was much appreciated.

torin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

None, I had an excellent experience.

Chris B. 
Évaluation :
5

The lady at this location is very helpful.

Prasad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURALEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent T. 
Évaluation :
5

The lady running the place was super friendly! I will rent here if I can next time!

Patrick J. 
Évaluation :
3

Small lot. Too many vehicles. Everything extremely tight Staff was very pleasant

Robert B. 
Évaluation :
1

Terrible experience. There was a leak in the haul that caused damages to my electronics when I was told it was wet from the last driver. Called uhaul CS about it and they sent me off to some random insurance company I couldn't get ahold of. Straight garbage and would never recommend nor would I ever use them again.

John P. 
Évaluation :
5

Did a excellent job can't think of anything thanks

Joe S. 
Évaluation :
5

Awesome customer service and working with me. They check and re check expectations and ensure you understand expectations of rental. Would recommend.

ERICJOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nima A. 
Évaluation :
5

YOUR GOOD

Gertha F. 
Évaluation :
5

The customer service representative was great. She has an awesome personality and very helpful.

Katrina D. 
Évaluation :
1

Your company allowed someone to get a van under my name in the state of Virginia when I live in the state of Pennsylvania they had my full name and my email address. I want to know why your sales associate, did confirm with Customer, by showing ID, like how did y'all allow someone to pick a Uhaul without properly identifying them. if the customer was properly identified, they would know that they weren't Patricia Thomas!

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie N. 
Évaluation :
5

Staff Works overtime anytime to make certain that your experience is a good one. The units are clean and maintenance is always ongoing.

RONALD C.  |  Expérience générale 
Évaluation :
5

Thanks for the experience to use your storage facility. I would definitely recommend your place.

Lynn W.  |  Expérience générale 
Évaluation :
5

Clean unit and friendly service

Robert H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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