Location was very helpful and understanding when I had to change truck size at the last minute.Tracy M.
Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)
Pour nous contacter
Waynesboro, VA 22980
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : 8h am à 11h am
Heures d'ouverture spéciales
- 9/5/2022: Fermé
- 11/24/2022: Fermé
- 12/25/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went greatEdward K.
Le client n'a pas laissé de commentaire.Timothy A.
Le client n'a pas laissé de commentaire.Timothy A.
Staff Works overtime anytime to make certain that your experience is a good one. The units are clean and maintenance is always ongoing.RONALD C. | Expérience générale
Le client n'a pas laissé de commentaire.Keisha W.
Great customer service and well prepared.James S.
Le client n'a pas laissé de commentaire.Jason C.
Larger parking spot options for POV's and lot to maneuver rental vehicles in order to prevent potential accidents.Steve B.
Le client n'a pas laissé de commentaire.Richard W.
The App process for picking up keys is confusing. Uhaul doesn't work with customers to make the process easierDavid F.
This was a pretty awful experience from a pickup and drop off perspective, as well as a technology perspective. I ordered a vehicle to pick up from one location and because that location turned out not to have that type of vehicle - a standard 15 foot truck, nothing deluxe - I was called and diverted to a location 30 minutes away for pickup and drop off. What I was not told, and am pissed about, was that this location has zero on site staff. I arrived for my pickup to a closed building. I had to call the phone number on the window to find out that there was a video for me to watch that would show me how to get my truck. First step in the video was to sign in to my Uhaul account, and the stupid Uhaul website would not let me in. I again had to call the phone number to have that person walk me through the process of getting the code and access to the lockbox with my key, which it turns out was a process not available to me, as I had completed all the online registration steps at time of placing my order and it never set me up to have access to a lockbox, or even mentioned one. If not for a customer service representative, who for the record I had wanted instead of an unstaffed drop off and pickup area, I would not have been able to get my truck. Then upon returning my truck, I was forced to take pictures of the dashboard, cab, storage area, and parking location, so that the next renter would know they're getting a clean truck. Uhaul is flat out lazy. It's atrocious that I have to pay to do the jobs of their staff for them. This is not an enhanced experience, it is a complete nuisance pain in the ass, and I never plan to rent from them again. It may not sound awful to a reader, but when you're trying to move your stuff and you're in a time crunch, delays, website outages, poor communication, and zero interest in customer service can make an already tough day really awful. Thanks for nothing, Uhaul.Matthew H.
Le client n'a pas laissé de commentaire.Jessica M.
The customer service was outstanding she was very easy to work with and as our plans changed she accommodated us the best she could. Top notch!! Will always make the extra 45 minute drive to them for my moving needs.Andrew C.
Le client n'a pas laissé de commentaire.JONATHAN V.
Sabrina was amazing! She was friendly, helpful, strong, good-humored lady. Would definitely return if I needed another rental, and would also recommend to others. Great job!Clifton E.
Le client n'a pas laissé de commentaire.Katrina T.
Real nice, super helpful. Got me a truck last minute in an emergency situation. They are great!Rodney M.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.Jim S.
Tracy was extremely friendly and helpful.Thomas R.
Le client n'a pas laissé de commentaire.Jane S.
Le client n'a pas laissé de commentaire.Nathan P.
We had a very last minute need to rent a truck. I had called all the rental companies in Charlottesville with no luck. Although I only needed it for several hours, no one wanted to chance us not returning the rental the same night. My daughter's boyfriend had rented a truck from O'Hanlon's last month and suggested I call. We lucked out and promised the truck would be returned that evening after hours. Customer service was outstanding from the phone call to receiving my final receipt. Thank you so much!Yolanda M.
Le client n'a pas laissé de commentaire.Sarah K.
Le client n'a pas laissé de commentaire.Shawn M.
Not one thing the staff was awesome!!!!!!!!!!!John B.
Quick and easy. The attendant got me in and out in no time.Clint F.
Le client n'a pas laissé de commentaire.Edward P.
Great customer service and they took care of me! Thank you!!!Rick H.
Le client n'a pas laissé de commentaire.Marybeth P.
Very nice customer service rep. Surprisingly open on a Sunday morning.Tom W.
Le client n'a pas laissé de commentaire.Charles W.
The truck leaked water in the front area, where boxes are loaded. However, in the past, I've used this location many times and have had only great service.HOLLY R.
Le client n'a pas laissé de commentaire.Edwin C.
Friendly knowledgeable customer service.Dana H.
Excellent Customer Service!BERNITTA J.
Folks at O'Hanlon's were friendly and helpful. Trailer was ready when promised and in great shape.Joseph V.
Best U-Haul experience I have had. I cannot think of anything that could have been better. It was easy to make the reservation, pick up the van, and return the van. The van ran well and was very clean when I picked it up. Thank you very much for making this easy and pleasant.Christy M.
Le client n'a pas laissé de commentaire.Paul K.
No changes. All was good.James H.
Very nice clerk and helpful.WILLIAM H.
Very friendly and very helpful they'll be my place for the next rentalThomas C.
Le client n'a pas laissé de commentaire.Gregory G.
Everything was great 👍Keith J.
Le client n'a pas laissé de commentaire.Dean K.
I ordered an appliance dolly, when I made this truck reservation. No dolly was provided. I was sent across town to get an appliance dolly, but that dealer would not let me have one because the truck reservation was at this location. This was a thoroughly screwed-up transaction and UHaul customer service denied a refund.Gregory B.
Park the truck where is easy to walk around for inspection when picking up. Not parked up against a tree.SELINANAVAYAA J.
Le client n'a pas laissé de commentaire.Debbie C.
Great place staff and owners. We never use anyone else. To be honest, we never really had a good Uhaul experience until we found these guys. You should ask them what to do at your other locations.Terri T.
Don't make me pay for you to check thick I paid you good alreadyjacqueline A.
Pleasant experience. Owner advised us on the most practical size & type of vehicle to rent. He provided clear instructions on operating the van and logistics for the rental. We will definitely contact him again when the need arises.MARIAN C.
Le client n'a pas laissé de commentaire.KELLI T.
Le client n'a pas laissé de commentaire.Min X.
Everything went well. The lady that helped me was very nice and helpful.Michael S.
Le client n'a pas laissé de commentaire.Rebecca S.
Great person who runs the place, very friendly and willing to help make the experience one to remember. What to do to improve? Never, let this lady go elsewhere to work.WILLIAM H.
Le client n'a pas laissé de commentaire.CLAUDEEDWARD B.
Le client n'a pas laissé de commentaire.DENNISLEE D.
I used the phone check-in and return service. Picking up the truck went reasonably well, but there were some issues to resolve with location services on my phone which slowed me down a bit. Dropping the truck off was more difficult. I had to return the truck at 8:00 PM, and the lot was dark with minimal to no lighting. It was hard to complete the process and take pictures with basically no overhead lighting. Also, the area feels unsafe once it is dark and I would not suggest anyone drop off a truck alone (especially a female) at that time due to poor lighting in the parking areas.Keith S.
Very nice people and helpful also pleasant experience and don't find that anymore now a days !!KERRI ANN M.
Le client n'a pas laissé de commentaire.PHILLIPREEVES L.
The return service was difficult and couldn't be done in the app like we were advised. The wait time to check in was also inconvenient.DAKOTALYNN B.
Always a pleasure to deal with.REGINAANN B.
Le client n'a pas laissé de commentaire.IRENEHERRING V.
Le client n'a pas laissé de commentaire.Ashley P.
Le client n'a pas laissé de commentaire.THOMASMATTHEW S.
Le client n'a pas laissé de commentaire.MICHAEL B.
The only draw back to this location is the lot size. A lot of vehicles in a very small space.Robert H.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.HOWARD P.
Le client n'a pas laissé de commentaire.RICHARD M.
Sabrina was very helpful and made the whole rental process very efficient and pleasant! The cargo van drove beautifully.ELSIEWILSON T.
Rent them a van that doesn't lock with the key inside and then not have a spare key on site. Ridiculous!SARAHBARBEE D.
Due to an unexpected emergency I forgot to put gas in the truck and turned it in way before time. I think a call or text should be given before they pick an outrageous charge for gas as a reminder. I was not offered the special rate for the gas to be refilled. When I got there the truck wasn't ready and we had to wait for the ice to melt. My daughter cleaned and scraped the ice from the windshield.LaKeesha M.
Le client n'a pas laissé de commentaire.TINAMARIE W.
I was charged for extra gas, mileage, and days! I'm disputing the charges! This is unbelievableCHASITYRENEE N.
Keep up the good work, and the personalized service.ROBERTFLOYD S.
Le client n'a pas laissé de commentaire.DANIELROBERT C.
The facility is pitch black at night. The overhead street light is out. The place to park is ridiculously small and there is no lights to see inside your truck or to drop off keys. Management was rude when I contacted them about the issues of their site and not being Ble to use the app at their site. They charged 25 dollar cleaning fee which I have never been charged before.Richard M.
RUINED MY MOVE. TOOK TWICE THE TIME BECAUSE NO HAND TRUCK OR FURNITURE PADS WERE IN MY TRUCKCarl V.
Le client n'a pas laissé de commentaire.Lilllian M.
Overall the experience was good, areas to improve definitely the online service picking up the truck, it was impossible so we had to wait 20 minutes to get In person help instead.BRIANSCOTT B.
The location and onsite customer service was excellent. My only complaint was the U-Haul phone app.. It was slow and tedious for check in, and it didn't work at all for the return (it refused to accept perfectly clear images of the fuel/odometer)Joseph H.
Clean the windshield. In & out. When that's clean the whole truck feels clean. And when it's dirty â€¦â€¦â€¦â€¦.!!!Don I.
Le client n'a pas laissé de commentaire.ROBERTFLOYD S.
Le client n'a pas laissé de commentaire.DARY J.
Service trucks betterDONALDREED I.
Le client n'a pas laissé de commentaire.JOSHUA J.
Le client n'a pas laissé de commentaire.JOHNROSSANTWAN D.
Le client n'a pas laissé de commentaire.MARTHALISA W.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.PAULLORENZO J.
Le client n'a pas laissé de commentaire.TRENADENISE L.
Le client n'a pas laissé de commentaire.GREGORY A.
Sabrina at the location was greatMichael B.
Le client n'a pas laissé de commentaire.ERICLEE J.
Le client n'a pas laissé de commentaire.TIFFANYELAYANA C.
Le client n'a pas laissé de commentaire.RONALSCOTT M.
Thanks for the experience to use your storage facility. I would definitely recommend your place.Lynn W. | Expérience générale
Clean unit and friendly serviceRobert H. | Expérience générale
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