Continue being kind & helpfulLYNNERILEY W.
O'Hanlon's Service & Repair
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MARY S.
Great team!Marc G.
This truck was unsafe for transport. It leaned to the side and vibrated. The front tire shook when it hit 50 mph. My husband believes its the whole front end. With an untrained driver this can be a very dangerous thing. I would have preferred dropping this truck off at a closer location but I was told this was an anchor truck that needed to be returned to the site we had to travel 70 or so miles back in this unsafe vehicle to return it This was dangerous, stessful, and expensive. The owners were responsive and accessible.DEBORAHNAOMIA S.
Just the most helpful and pleasant lady to greet us on drop off. Both times I've used this facility it's been a good experience.Michael R.
Le client n'a pas laissé de commentaire.RONALDDOUGLAS B.
The owner was very friendly and helpful.MICHAELA L.
no one was there to drop off or even to contact. We took pictures of the trailer after we dropped it off. No one contacted us and after 72 hours I contacted U-haul to see if it could be confirmed.James B.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.EDMUNDDICKENSON P.
Le client n'a pas laissé de commentaire.John I.
Le client n'a pas laissé de commentaire.STEVE L.
Owner provided excellent advice to a person towing a trailer for the first time. Made the move with confidence thanks to the O'Hanlons.brooks F.
The agent was very friendly and social. She helped us hitch the tow dolly and made sure it was attached properly. Unfortunately, she wasn't very knowledgeable about the return procedure. She told me I could call a hotline number and return the dolly 24-7. I only needed it for Saturday. When I examined the paperwork and called the hotline, I saw that I had to also pay for Sunday and Monday and couldn't drop the dolly off until Monday. That was a bit of a hassle, because I was borrowing someone else's truck to tow my car. I had to find a second person to return it for me. Nit to mention, it cost me about 40 % more.Heather G.
Le client n'a pas laissé de commentaire.EDWARDWRIGHT J.
The inside of trailer was empty, but still quite dirty. Personnel were not competent.KATHRYNMARY M.
Le client n'a pas laissé de commentaire.CORNELIUS M.
Le client n'a pas laissé de commentaire.CHASITYLYNNETTE K.
Le client n'a pas laissé de commentaire.Cory S.
Le client n'a pas laissé de commentaire.Edward J.
Management needs to bring some of these trucks to NOVA.HENRIBLISS W.
Le client n'a pas laissé de commentaire.EMILYE H.
Nothing. Casey was very helpful explaining the hookup and things to look of for when unhooking the trailer.Andrew S.
Le client n'a pas laissé de commentaire.STEVENFRANK L.
Not a thing....JACQUELINEDENISE W.
Le client n'a pas laissé de commentaire.Lynsey C.
Le client n'a pas laissé de commentaire.Brandon G.
The trailer had a wiring issue that later melted the truck harness and took 3 hours roadside to get fixed. Then it leaked driving thru the rain and soaked the entire contents of the trailer including electronic equipment.ZACHARYALAN C.
Le client n'a pas laissé de commentaire.Regina C.
Very helpful and accommodating. Cargo van was spotless and I received a quick review of its features. Will gladly rent again from this good business!Elsie T.
Le client n'a pas laissé de commentaire.Elaine B.
My online rental was for 8 am but I wasn't allowed to pick it up until 9 am. It was frustrating to have to waste my time. Otherwise it was a good experience.Emil B.
Le client n'a pas laissé de commentaire.Lawrence K.
Owner did everything he could to make rental experience great.TERRYHERBERT T.
Convenient location with big lot.JAMES L.
The gentleman running the location was very friendly and helpful.Richard C.
The truck that was rented to us had been patched on the ceiling with a new piece of metal and caulking. It was raining when we moved and the inside got all wet making our belongings all wet. Other than that customer service was great.Rebecca B.
Super friendly and easy to pick up and drop off truck.ROBERTTODD K.
My main issue is the corporate U-Haul policies. Advertising 19,95 on the side of a truck/van and then crushing the soul of the average consumer with mileage charges is hard to recommend. It's a bit of a bait and switch. Perhaps it encourages very local usage, but I didn't have to go that far and the price with gas was nearly 80 for a few hours. I would suggest updating this practice or cutting the mileage charges down.John H.
Everything went well!ALEXMICHIE N.
Le client n'a pas laissé de commentaire.JOSH P.
why is it one way rentals have 90 miles included in the rate, and round trip all mileage is billed to the customer? it cost over 300 $dollars for one day. i have a one way rental scheduled and the truck for 7 days coming up. it will only bill out at 540 $. it is also a larger truck on the one way.Calvin W.
Fuel level was off, low tire light was on, back of truck wasn't inspected to be clean and empty, transmission slammed into gear.STEVEN L.
I've dropped off here before and found the process simple. They have lockboxes for picking up and a dropbox for returning trucks. They also process the trucks regularly on busy weekends so you know that your return has been taken care of.Dean N.
Le client n'a pas laissé de commentaire.THOMASDAVID M.
Le client n'a pas laissé de commentaire.THOMASDAVID M.
Le client n'a pas laissé de commentaire.DEBORAH B.
Great serviceMichael S.
Great customer service! Very personable!Duane O.
Le client n'a pas laissé de commentaire.Earl D.
Le client n'a pas laissé de commentaire.Norman B.
Le client n'a pas laissé de commentaire.Suzanne S.
Le client n'a pas laissé de commentaire.JAMESEDWARD P.
Le client n'a pas laissé de commentaire.Mark Q.
Le client n'a pas laissé de commentaire.Taylor B.
Le client n'a pas laissé de commentaire.john L.
Le client n'a pas laissé de commentaire.Greg F.
Le client n'a pas laissé de commentaire.Sky C.
Le client n'a pas laissé de commentaire.Doran S.
Le client n'a pas laissé de commentaire.NATHANHYSEL C.
I do not see a need for improvements. Excellent service, the right equipment.James H.
Easy to work with. Appreciate their help. Would rent from them again.Stephen C.
This is not the first time I have rented a uhaul from O'Hanlon's. The experience has always been great.DOUGLASLEE D.
Went in for a pre-tow hitch inspection and returned the trailer to this location. Excellent friendly and efficient service.CHRISTOPHERT H.
Le client n'a pas laissé de commentaire.STEVES K.
Le client n'a pas laissé de commentaire.KEVIN L M.
Le client n'a pas laissé de commentaire.DEANNAJEAN R.
Nothing everything was fine. Very helpful and polite.VERONICASUE H.
Le client n'a pas laissé de commentaire.John H.
Mr. O'Hanlon is a pleasure to rent from. The process couldn't be any simpler. Merci.Daniel U.
The mgr was FANTASTIC!!! He assisted us even with loading the car. My wife and I were on vacation when our clutch went out. Without his help we still be on the side of the road!!Bruce J.
Owner was super helpful and friendly. I'd definitely recommend renting a moving truck from this location.Joshua C.
Fast and Freud my service.Cody R.
Very helpful with the onsite booking and very helpful with the trailer hook-up. Much appreciated!GLENN M.
There is no issue with this location itself. My overall experience was atrocious! My truck was no where near me, I needed to drive an hour to get there. When I got there after all that uhaul booked the wrong truck after switching it and I could not even check in. This led to us rushing around trying to figure it out, I tripped in the lot on loose gravel and smashed my cell phone I was trying to check in with. Thank god the owner in Waynesboro showed up and manually checked us in. When returning we could not get the self check in to work at all either. My overall experience was aweful and I will pay more for an actual moving company as you all made me move stressful and hectic!Christopher P.
Le client n'a pas laissé de commentaire.Matthew V.
Le client n'a pas laissé de commentaire.RICHARD STEVEN S.
Le client n'a pas laissé de commentaire.Joseph D.
Excellent customer service and overall great experience!ADRIAN H.
Le client n'a pas laissé de commentaire.PAULALEE L.
Le client n'a pas laissé de commentaire.Latanya A.
Mr. O'Hanlon went out of his way to work things out for me during the rental. It was a great experience and I would definitely recommend him.Peter A.
I was sent to three different locations, including one 40 miles away on the day of my rental. I was very disappointed with trying to rental a simple 5'x8' trailer.DAVID,GEORGE F.
Uhaul system was down so we had to pay in cash, requiring us to go locate an ATM and return to pay cash. The gentleman who took care of us was great.Pamela K.
Le client n'a pas laissé de commentaire.Jamie K.
Good drop off spot for off hours on weekendDarren J.
Le client n'a pas laissé de commentaire.John P.
Everything went smoothly and when I needed assistance he was very helpful!!amber S.
Le client n'a pas laissé de commentaire.Yvonne R.
Le client n'a pas laissé de commentaire.Nancy J.
Le client n'a pas laissé de commentaire.John P.
This is a great location, and the owner is a nice guy, knowledgeable about the equipment. (He reeled off the interior dimensions of the truck I rented from memory. Je la recommande fortement.Robert L.
Interior of truck had leftover food and bottle caps in it along with ashes in ashtray. In these times that concerned me.James A.
Le client n'a pas laissé de commentaire.Jose B.
The people at the return location were amazingly helpful and helped me out a ton! Will be getting another U-Haul at the end of the month and will make sure this is my location of choicejohn S.
Excellent Customer serviceJonathan H.
Le client n'a pas laissé de commentaire.Karen B.
I was a little annoyed that I could not do a one way rental and drop the uhaul van off in Charlottesville, VA. I had to drive it back to Waynesboro, VA which made me lose about an hour and a half. Especially when the van literally had stickers that said â€œone wayâ€ and â€œ in-townâ€ rentals...Eliot S.
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