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Michael H.
Customer Reviews for Okeechobee Store-N-Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I rented my storage unit for 8yrs. The staff in the office are absolutely wonderful people!!
DAWN L. | Expérience généraleExcellent customer service and quick getting me in and out. I see no need for improvement.
Sandy C.Great place. Staff is amazing and very helpful. Thanks for a perfect experience.
Jayson S.We've rented a few times. Customer service is awesome. Office is always clean and we are in and out quickly. Thank you!!
Charlie M.The people at this location are excellent with their service, help, equipment and attitudes!
lynda R.On the invoice email you need to write the return time We had a much older vehicle that had its check engine light on the whole time
Jason E.Your associate was very competent, polite, and friendly. I'm glad they changed from Penske to U-Haul for many reasons. The 24 foot truck was clean and ran well.
John D.Clean all the outside glass and make sure the tires are inflated to the U-Haul recommended pressure. All 4 tires were under pressure and needed attention. The trucks computer indicated that the tires were low when I picked it up and the tires require 80 PSI. I had a tire gauge that would measure that high and a compressor that would provide a 100 PSI so I was able to inflate the tires to the proper PSI. The customer SHOULD NOT HAVE TO PROVIDE MANNENTANCE! The truck also did not have cruse control!
Jim L.Friendly and helpful staff. Thank you!
Bill W.Add a small parking lot to leave personal vehicle in while utilizing U-Haul equipment!
Michael B.Courteous Employees!! Great vendor to use for your U-Haul needs
Charlie M.Expedite credit card "hold" refunds
GERARD S.Very friendly and easy to work with. Big smiles by all!
Janie B. | Expérience généraleNothing experience was fast and went without any problems - will use again
Richard R.My 3rd time using their storage facility. Each time had no problems. I will and have recommended to friends and family.
bonni B. | Expérience généraleI had great customer service and they were extremely helpful to make us get the best choice for our needs. Je les recommande chaudement.
Dennis L.Very friendly and helpful in finding the truck I needed
Joseph W.Everything was great 👍
Susan T.They have the absolute best and I mean best customer service, family orientated people. So friendly. Place is really up kept and the uhual always is clean and smells so fresh !!
Robert W.EVERYTHING
Austin W.Facility was being remodeled
Charles H.Very nice people
Paul (Michael) K. | Expérience généraleAmazing ofc staff. I had a very short notice situation and Jenny went above and beyond to get things going for me. She got me into a truck right away and even contacted her manager to help me get in my unit on a holiday weekend! Facilities match the staff!
Christina F. | Expérience généraleStaff was really great!! Very polite and helpful!! The auto-pay system was very helpful!! 1-5 score-5plus 👍
Amelia Michele M. | Expérience généraleVery nice family business. Friendly and knowledgeable. You can't go wrong here.
Paul S.They were great!
Kathleen P.Customer service at this location is excellent. I would do business here again. Great overall experience.
Richard L.Everything was great. Don't change a thing.
mariam D.Very nice people great location and convenient all hour of the night. A little high on the prices but works with you.
Amanda S. | Expérience généraleExcellent facility. Highly recommended for all your storage needs.
Bonnie C. | Expérience généraleHave always used them and if need to use again I surely will
JACKIE J. | Expérience généraleGood facility. Only wish they would have provided carts. I had to bring my own. Otherwise I would highly recommend.
SALVATORE V. | Expérience généraleVery accommodating and friendly.
Jayson S. | Expérience généraleSmooth hauling
Billy W.Things were stolen out of the storage. Someone with a master key broke in and stole some of our belongings. No other person has a key to the storage, accept a person with a master key. We had to buy a lock directly from the storage facility. We were not able to use our own,
VENUS B. | Expérience généraleThe best storage in Okeechobee. 24 hour access. 5 stars
BOBBY V. | Expérience généraleGreat experience no issues whatsoever
Russell D. | Expérience généraleWe reserved the truck and car hauler a month in advance, it said they would be at the same location. When we picked up the truck we were told that the car hauler was at a different location 45 miles away. The associates said they would give us an extra 75 miles. That did not cover the trip from one location to the other and back. It would have been nice to have them both in one location.
Crystal G.Return transaction was easy like a hot knife through butter.
Anson A.Awesome service..quick and easy..in and out!!! And the prices are so affordable. Very nice and friendly staff.Thank you
Sandy C.Safe & secure & convenient place to store your belongings gated entry & property has surveillance cameras!! Also reasonably priced compared to near by places!! Highly recommend
Melinda B. | Expérience généraleGreat place to store my business equipment and supplies in an air conditioned space. Easy in and out access.
Gail M. | Expérience généraleGreat service and great people. Would definitely recommend to anyone.
Matthew S.I would use them again.
Chad B. | Expérience généraleHave a owner's manual for equipment to be driven. I had to go over a major mountain pass in Tennessee and lucky for myself and uhaul's equipment, I'm a tractor trailer driver and have a class A cdl so I know what I'm doing
Barry V.Great group of people
Greg V.This drop off location was closed. They didn't receive in our unit on the day it was returned and in doing so cost us extra time. We had to contact customer service with time stamped, dated pictures to get a refund, which was a major inconvenience. The hold time, and the fact that it took well over an hour on the phone with transfers to get this completed was very annoying.
Dawn H.Very good
Ricky T. | Expérience généraleIt was perfect for me. Had not one single problem or issue. Would definitely recommend. If I need I will use them again for sure.
Richard L. | Expérience généraleDo a walk around with the customer explaining the vehicle. Be better prepared for the customer and help reduce their already above normal stress level.
KEVIN M.Very nice people. Will go out of their way to help you!!!
DAVID H.everything was good
CARL W.We are satisfied with the storage unit. Reasonably priced for the unit sizes. This was our second time using Store n Lock, and will use them again in the future if we need to. Fortement recommandé!
Ciara S. | Expérience généraleGreat to work with!! Thank you!!
Jary W.Great and prompt service
DONALD F.Good group of Managent
Duwayne B. | Expérience généralevery helpful
Debra C.Thank you for providing a safe, secure, and environmentally controlled place to store my things the last year and a half!
CHERYL A. | Expérience généraleGreat people that helped us!
Jeremy C. | Expérience généraleGreat storage unit. Would've liked to keep it forever. But needed to get stuff moved. Thank You for the use of unit 184.
ROBIN S. | Expérience généraleQuite simply the best around I will always use them and I will recommend them to anyone
Randy H. | Expérience généraleThe only issue we had was getting the door to stay up. Other than that, it was great. Merci.
THOMAS A. | Expérience généraleI have dealt with these fine people in the past and still have my boat in storage there, they have always greeted me with a smile and respect and yes of course I'd tell all my friends if you need a place to store anything from boat, RV, or your personal items be sure and stop in talk to them I guarantee they will find the right spot to put your items will it be safe secure and out of the weather
Robert N. | Expérience généraleThe people in charge of the storage unit were professional and very nice to deal. I will definitely rent there again! Merci.
Linda B. | Expérience généraleThe staff was always willing to help and always friendly! I would definitely use them again!
DAWN D. | Expérience généraleGetting everything set up was quick and easy. Everyone I dealt with was very nice and helped me get what I needed. The storage area was well kept and felt clean and safe. There was a gate key, another key to access inside units, and then a key to the unit lock so was quite secure and I never had an issue. Merci.
ALISON S. | Expérience généraleVery convenient, and thank you
WALTER C. | Expérience généraleMy unit had a leak that damaged a table leaf from a table my mom passed down to me. Also, I notified the office that the unit's garage door was broken and very difficult to open. The parts were ordered over 6 months ago, never installed. It was very painful to open that door every time I needed something from there.
PATRICIA B. | Expérience généraleVery well pleased. I'll need a storage unit again in few months & I won't contact any other place but Okeechobee store & lock. The staff makes this place better than all the rest. Very professional, super friendly be & just good people. 5 stars or of 5
BOBBY V. | Expérience généraleEveryone was nice and kind to us
BETTY G. | Expérience généraleExcellent customer service Great faciy
JOHN V. | Expérience généraleMy 2nd time using this companies storage facility. Very satisfied!
CHERYL D. | Expérience généraleThe staff made it very easy to work with them. Initial rental and closeout were smooth.
Daniel W. | Expérience généraleBest storage facility I ever used
Ronnie q. | Expérience généraleThanks for everything!
GREGORY R. | Expérience généraleGreat customer service, clean & safe storage facility!
MARK F. | Expérience généraleThe staff is very friendly and the units are easy to get to and clean. The prices are good and I would definitely rent here again.
Karen M. | Expérience généraleI would highly recommend Okeechobee Store-n-lock to everyone needing extra storage. I never had a single complaint about anything. The staff bend over backwards to help. Thank you Mike Bell
MICHAEL B. | Expérience généraleGreat place and secure environment
Lisa D. | Expérience générale