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Jason Janssen
Customer Reviews for Old Town Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The check engine came on right when we got onto the interstate.
Sarah ChapinThe straps kept coming off of my cars tires and almost lost my van on my trip. I had to stop a lot to just make sure they were on. 3 different times they were completely off my tires
Sarah ChapinThe app/online dropping off after hours did not work.
Deane NielsonThe trailer was dirty inside and the lights flickered going down the highway
Eric Wattiereverything went very well, equipment was great
Mike KlausEasy check-out, always courteous and equipt on hand. Really like weekend access for use needs.
Todd KirchnerJim was amazing and very professional. Excellent to work with us on our schedule.
Alex MohrmanEverything is always great with these guys!
Dan FongMy overall experience has been great! I've used Old Towne location several times in the past 6 years. Very accommodating and friendly owners.
Christina McCrackenJim is always pleasant and helpful! Whenever I need to move something, this is my go-to place for equipment!
Jolee MayI'm very disappointed in my experience. It was completely human-free. Three days and I haven't received an itemized receipt. The truck that I thought was going to coast around $35 plus gas cost $112 plus gas. It went smoothly. Truck was clean and good. But not a fan of doing everything myself and having hidden costs thrown in with no one to ask.
Kael SagheerEverything was very clean and easy to use. The whole process was really easy and affordable and we got upgraded from a 10' to a 15' with no extra cost because of availability :)
Clara LooseVery pleasant man helped me right away. Very good customer service I
SARA RANGELNo one was at location for drop off. Trailer drop area was confusing and cluttered.
Michael AndersonI have nothing but positive things to say about this location. I dropped it off at night, attendant called the next day to let me know everything was Ok. Great Experience!!!
Bryan HarrisonYou guys were fantastic
deb DonovanThere is no attendant oat this location. Phone numbers are posted clearly in the event that there is an issue.
Pamela AveraThis location has no attendant at the property however there are phone numbers clearly posted in case there is any issue.
Pamela AveraA spare wheel for the could be handy and fix the latch to hold the door open
GREG TRAPNELLGreat customer service!
Darlene CintoGood facility. Area was good for us. Never went into office. The lady was great and handled everything over the phone. Very kind.
Jessica Wilson | Expérience généraleI don’t have any suggestions for improvement, I was well taken care of and had no problems.
Frances WhiteMike and Dana are wonderful to work with!
Mary Kathryn McFarlandOverall, great experience and flexible about changing pickup time and then coming when I showed up early. The low tire pressure warning was disconcerting and I wish it had been disclosed when I picked up the truck. I understand delays in getting parts for sensors, but communication before I drove away would have made me feel better.
Cheryl HoeltingBe more informative abt app and looking over the trailer or other vehicle
barbara maxwellKearney location was unmanned. Instruction in the door indicated where to drop off trailer and management contact info. It was not problematic, but we did take pictures of us dropping off trailer as assurance and documentation.
Mark SeabergThis was one of the most disappointing experiences I have ever had with a company. I set up my pickup time for 1 pm. Then, I was called several times the night before my move because the owner wanted to push that time to 12 pm instead because he had something going on. I said that was fine just for him to ask if we could move it up to 11:30. This was incredibly inconvenient for me but none the less I agreed. When we showed up to pickup up our truck, there was no one to be found. He was late and we waited 15 minutes before he ever showed up. He had my number and could have easily let me know ahead of time. In addition to this, the inside of the truck was disgusting. There was spilled sticky pop all over the dash and cup holders. Then in the middle of moving the trucks ignition wouldn't turn so we were unable to start our truck. All in all I would not recommend this business to anyone that wants their move to go smoothly.
Bridget DarbyI really like renting from this dealer as I have always had good and clean equipment without any problems.
Chuck TroiaCheaper. Should be a $50ish a day with unlimited miles option
Justin StaleyMoving blankets folded and in the back, ready to go. Truck was clean, well maintained. Nice..!!
Thomas LarsenThe owner is very friendly and the service was quick!
Tara NietfeldCommunication with deaf people are very important
DARRIN MAJOCHAMerci
Christine JezberaNo improvement needed. Jim was great and friendly
Tom HaggI have rented from uhaul frequently in the last 6 months, this place was the friendliest, most helpful, personal phone calls, had the trailer I had ordered on hand and didn't have to drive extra miles and taking extra time to pick it up.
ronda quimbyOverall a great experience
Samuel RatzlaffThe truck was in horrible condition and I am now being charged 50 dollars for repairs? Plus I was told my bill would be half of what it was.
Matthew DerdenMike started moving my stuff 2 days before I was supposed to be out and my rent was paid So unless you want your stuff thrown away I would not recommend a storage to anybody unless you want your stuff stolen
Justin Cagler | Expérience généraleGreat location friendly staff and well maintained. Thank you again!
Jeremy Eggleston | Expérience généraleVery accommodating, but there were a couple misunderstandings. I thought I had reserved a larger unit, but the owner was able to
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