Customer Reviews for Olson Oil Company Inc
(U-Haul Neighborhood Dealer)

202 évaluations

1425 W Lincoln Ave   Fergus Falls, MN 56537

(218) 739-3606

Heures d’ouverture

  • Mon-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(218) 739-3606

1425 W Lincoln Ave
Fergus Falls, MN 56537

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Dropped off truck after hours so couldn’t get my concerns addressed.

Marlys Kadry 
Évaluation :
2

I DID NOT receive the furniture dolly I requested. My receipt shows that I have been charged for renting a furniture dolly that I DID NOT receive.

Robert Balduc 
Évaluation :
1

Issue with drop off location was well employees they didn't seem to bother to want to help me just said drop off truck put keys in lock box. Even told me that the app or the site didn't work very well for them to check stuff in I feel like I've got a lot of support when I wanted to rent the truck but picking up the truck or dropping the truck off was not a friendly experience and not a helpful experience very disappointed in the service that I was provided I know that my local U-Haul office that I go to all the time would have taken way better care of me.

ANTONIO PELACCIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Pierce 
Évaluation :
4

Uhaul as a whole is pretty much trash. You guys charge out the ass because you know you're pretty much the only option. I kind of hate that I have to use it however many more times in my life. Every single thing costs money. Like unreasonable money. When I finally booked the truck I literally got like 15 emails, and 6 text messages all saying the same thing. The truck didn't even have cruise control. Availability is god awful. The trucks are so underpowered it's almost hilarious, which causes them to get far worse gas mileage than normal. I'd bet they break down on people often, and they probably get the minimum coverage you offer, so said people are forced to fix it. Can't wait to use you guys again! So we are clear, I'm talking about Uhaul, not Olson oil.

Leslie Rose 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James O'Toole 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Paul Schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cayden Hoff 
Évaluation :
5

The attendant at the pickup location jammed the safety chain through the receiver on my vehicle. The attendant at Olson Oil was extremely helpful getting this taken care of.

David Berg 
Évaluation :
5

Nothing. Fast and easy!

L392141734914 Koppe 
Évaluation :
5

Extremely accommodating.

Therese Matykiewicz 
Évaluation :
1

If it not for Donnie (employed by Olson Oil) helping us, we never would have been able to pick up our truck. The locks were frozen and needed to be broken off. The compartment that housed the key was frozen and needed a blowtorch to unthaw and retrieve the key. A complete nightmare scenario. Thanks, Donnie!

MIKE COQUYT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett Delage 
Évaluation :
5

Great service provided

Timothy Morris 
Évaluation :
3

It was the closest to our destination which worked out fine. My only complaint is with the mileage charges. I don't recall seeing a definite rate for or allowance for how many miles were included. So my quote was off by $50. Giving more info regarding mileage would have been helpful to me. I went back and was trying to find a rate outside of the $1 per mile after ? how many miles? Still was failrly reasonable the price.

Shayla Kleindl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Nieuwsma 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene Elsenpeter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramona Heitmann 
Évaluation :
1

We didn’t receive the dolly we had ordered for our move

Shelly Agnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Fredrickson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Korinta 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Rismoen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Bullis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmy Dreher 
Évaluation :
4

Pick up was scheduled for 10:15am. We drove 40 minutes to get the truck and it wasn't there. Should have been a phone call or some sort of notification that the equipment wasnt available before we drove to get it.

DENNIS JOHNSON 
Évaluation :
3

if one needs this location it is what it is. I saw no one. Dropped in box.

Rebecca Lillemon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Brooberg 
Évaluation :
4

Uhaul is not top priority for these folks... Great location tho.

Brian Seger 
Évaluation :
3

You self service check in, had some trouble with that but do but the U-Haul customer service was easy to work with overall things are good

Keith Lien 
Évaluation :
3

Never got a receipt for turning in my trailer no verification causal turn in policy. I just want to know everything is ok with the return; so I don't get charged more money not for damages which did not happen.

DARRELL MENNING 
Évaluation :
3

Better signage to the u-haul office.

Stephen Landaw 
Évaluation :
5

Friendly and supportive staff.

Tim Long 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER CHRISTOPHER ALLAN LI 
Évaluation :
4

I didn't see the sign, as it's in the back. No problems otherwise.

Don Ortman 
Évaluation :
1

Drop off personal RUDE and made me feel I was taking up his time by dropping off rental at his location.

DAVID KRUEGER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Lee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Wieczorek 
Évaluation :
5

Olson oil co inc provide excellent service

Bruce Mills 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE ELSENPETER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Huber 
Évaluation :
4

My issues are with the website!!!!

Teresa Koppang 
Évaluation :
2

My SIL dropped off the truck at this location. I got a call from a man at the location on Hampden Ave in Fergus Falls who said it was supposed to be dropped off at his location and he said he had sent me a text about it earlier. I didn't see the text. So, he was irritated and said I needed to find the first contract email with Uhaul and email it to him so he didn't get charged!! Again, miscommunication problems at the drop off too! I don't think I'll use Uhaul anymore.

Nancy Rainer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanne Franzen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linette Hanson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Hubbard 
Évaluation :
3

They knew nothing about anything???

DARCEY BEACH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kriesel-Koll 
Évaluation :
5

Well we didn't fill the tank up when done cause we filled it up before we left Fergus and we made sure it was at same gas when we dropped it off and there wasn't a dolly in the truck and I paid for a dolly so we had to go and rent one fro the other Uhaul in Fergus Falls, MN . Oher than that it was a good trip and moving went well.

Peter Klein 
Évaluation :
3

The online/app way to pick up after hours was horrible! The app and website would not load/log me in. Even though I had downloaded it the night before. After nearly an hour on the phone with 3 different people I was able to take the truck I reserved. There really needs to be a good way to pick up a rental after hours over the phone when technology fails us.

Cassandra Jacobson 
Évaluation :
3

This is just a dropoff soi wouldnot exppect it to be much better.

Ronald Cich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demaris Nelson 
Évaluation :
5

Professional, great service, would use again. Auto transporter was easy to use, designed well and pulled great behind my F150 pickup.

Tom Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather krekeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Berger 
Évaluation :
5

N/a

Michelle Moffett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph ferguson 
Évaluation :
2

It seemed as though the guy didn't have the correct information on his computer, After a lengthy online registration and rental procedure I would think he would be prepared for me. It took more time than I expected to get the trailer. However, he was a nice guy and helped hook up the trailer.

Steven Van Berkom 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wesley Hull 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Pistulka 
Évaluation :
1

Arrived and asked about check in. Guy says "park it back there and use online check in. I injured my back attempting to lift trailer off hitch. Asked for help a second time. Basically had to beg for help. U-Haul needs to specify which locations are full service and which are self service.

PETER SELTZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Nelson 
Évaluation :
1

When a customer makes a reservation 6+ weeks in advance, it would be great if you made sure that store was open and they have the equipment the customer reserved. I had planned to pick up my truck at 5 pm load it that evening and then upload the following morning. However I had to load and unload all in the same day as the store I was picking up from was closed the day of my reservation. I was on the phone/on hold with UHaul from 4:45-8pm and then from 7-8:30 the following morning. The equipment wasn't all there and they flaked off paint when I first removed them from the truck.

Kaleb Knutson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demaris Nelson 
Évaluation :
1

Slow, did not assist in a check of the trailer or assist in rental equipment.

Jack Gossen 
Évaluation :
3

The trailer I had was beat up and the lights were not working properly. The inside is nice but the outside isn't in the best of shape.

kendra kus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie Bloodgood 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Hildebrand 
Évaluation :
4

I would recommend it for the fact that's it convenient and the closest location in our area. There was no staff around we went in there and just called the uhaul hotline.

Kathryn pagunpalan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel Nelson 
Évaluation :
4

Hopefully don't have to go through trying to look for another trailer even when it was reserved.

Debbie Glynn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yessica Garza 
Évaluation :
5

Tow Doly: Need to repair right stop light/turn signal light All the trip went fine (1 844 miles)

Larry Olson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Harrington 
Évaluation :
1

we were in Fergus falls at 4:10pm to drop off the trailer and the business hours are 8am to 5pm and no one was answering the phone and no one was there the door was locked!!!!! so we went into Olsen Oil and asked fi anyone was taking care of the U-haul , he said I don't know I'll get my boss RICK, so he came out and I told him what I needed and that no one was there and what am I suppose to do?? He said EARL was in back working on the car wash and it was okay just to leave it. I said okay and my husband and I left as it was a long day of moving. I told my husband we have no receipt saying we dropped it off, NOTHING! So now as I sit here I wonder what's going to happen because we don't have a receipt saying that we returned the trailer and no one checked us in, WHAT WILL HAPPEN NEXT, SOMEONE WILL SAY THEY DIDN'T GET IT?? I'M NOT HAPPY ABOUT THIS AND WILL NEVER GO BACK TO THE FERGUS FALLS LOCATION AGAIN IN THE FUTURE! THANK YOU BRENDA DUNN (218) 731-5354

brenda dunn 
Évaluation :
1

Charged for extra miles I wasn't told about. BULLSHIT !

jeff carpenter 
Évaluation :
5

He had to figure out the mess created from the grab and go location he was great

JUDY BATEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nylander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Heinisch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will Harrington 
Évaluation :
5

No suggestions,

Jon Empson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ann Bailey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kimberly kenyon 
Évaluation :
5

Very dissatisfied with uhaul from beginning of this move

JUDY BATEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent Vogel 
Évaluation :
5

Nothing...everyone was amazing...my experience was the most pleasant ever!

Lisa Rodgers 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance Dudden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty Scramstad 
Évaluation :
5

Nothing. I wil always check with Olson oil first!

TODD LADWIG 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william salter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Tappe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug Walvatne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaden Terry 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Frank 
Évaluation :
3

The worker at the fergus falls location knew not only that it was summer but also that i would be driving it to south carolina which is 20+ hour drive and they knew the ac didn't work and did not say anything to me... which made it a miserable drive!! Also there was garbage and empty bottles and pop cans under the seats.

Courtney Prince 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickie Berg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Aldrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Korth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Moffett 
Évaluation :
3

Initially, we couldn't get a hold of the main guy, but eventually we did & had no problems with pick-up.

barb gorsegner 
Non les évaluations ont été soumises pour cet établissement.

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