Évaluations des clients Omega Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Omega Storage

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Lori S. le

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The clerk was very friendly, yet professional. When I pointed out that the van wasn't really cleaned, he just smiled and shrugged. There was a HUGE coffee spill/stain on the dashboard, and that smell permeated throughout the van. I am NOT a fan of coffee so this was a tough ride. The heat knobs were quite sticky. The storage spaces on the dashboard were so dusty that they had a visible hand print. There was sand throughout both front floor mats. The van needs a total detailing! Easy pick up and drop off. You should put a note when using the online drop off to NOT use a decimal in the mileage as it doesn't appear and the over $11,000 bill was quite the surprise. A quick call to customer service fixed that. Although the drop area was isolated, it was well lit.

Sadesia G. le

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Le client n'a pas laissé de commentaire.

Kenny R. le

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Le client n'a pas laissé de commentaire.

Geri D. le

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Everything worked out perfectly. Nice smooth transaction. The van was great and so was the service. Thank you

Lori M. le

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Charged for insurance without asking then did not know how to remove charge. Eventually figured it out when I returned van. Took a long time for pick up process.

Sabrina W. le

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Le client n'a pas laissé de commentaire.

William G. le

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Nothing

JOHN C. le

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Allow the vehicle to be safely returned behind the gates in a more secure area. Everything else worked out Great, including your knowledgable staff. Thank You

paul H. le

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Very pleased. Location much nicer than most

Maria S. le

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Phil was awesome. Provided excellent customer service. Very courteous. Definitely will contact him again for future needs.

RICHARD P. le

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Phil is a nice guy and everything went smooth with rental and return

Michael C. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Suzanne L. le

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I was supposed to pick up my equipment at 9 AM. I was dropped off and waited by myself in the cold rain until 945 for an Omega employee to show up. They did not apologize, however the UHaul representative that I called offered me a full refund. He has not reached out or answered my phone calls or text messages regarding this refund. It was extremely inconvenient and unprofessional and I will never recommend this location to anyone again. Please contact me with regards to how I can go about getting this refund. Thank you. Suzanne M. Lynch 516-557-4599 smmlynch@gmail.com

Joseph N. le

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The uhaul website was very misleading. I was under the assumption I was picking up from a uhaul facility.(it was not) I also thought I would be able to drop my uhaul up at a different location than I received it due to the layout of the website . Since I had to return my vehicle to the same location I picked it up at, I added a lot of unnecessary miles. Also, the place where I received the truck had an incredibly incompetent worker. When I called the uhaul in rockville center to tell them my issue, they were uninterested and rude. Overal, I am very disappointed with my uhaul experience.

Nicholas B. le

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It would be nice to be able to return unused boxes. I was told I could only do that in Rockville Center.

Jim M. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Agent charged me 2 times for unwanted insurance. Complaint Ref.#1679053. My order # 80132220 was pre-filled out electronically as suggested without insurance. However, agent placed insurance on vehicle any way. Your local supervisor Adam originally was accommodating and promised a refund on 2/5/18. He stated it takes 3 days to show in my account. He also said he would send me a confirmation on the refund. He blamed me and my bank for not getting the refund. He blamed every one but himself. He was quite combative and NOT CUSTOMER FRIENDLY. He is not a good example for U Haul. He needs to learn his trade better. Needless to say it is now 6 days later and no refund or confirmation of it. Nor has Adam responded to why no refund or confirmation of the same. Would you use U Haul again, I wouldn't. Dr. Plotnick.

gregory H. le

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Moving is a pain in the butt. The uhaul experience was excellent. Made the move much easier than I thought.

tiki N. le

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Nothing

mike M. le

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Nothing at all