Customer Reviews for Ona Used Auto Sales
(Concessionnaire U-Haul dans le voisinage)

316 évaluations

3215 US Rte 60 E   Ona, WV 25545

(304) 736-3399

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 6h pm
  • Jeu : 10h am à 2h pm
  • Ven : 10h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 736-3399

3215 US Rte 60 E
Ona, WV 25545

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 10h am à 6h pm
  • Jeu : 10h am à 2h pm
  • Ven : 10h am à 6h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

Very good experience…would use again.

ELIZABETH ANNE M. 
Évaluation :
5

Everything went well. Pick up was easy, and the drop off was without issue as well. Parking area and key drop box were both lit, and easy to navigate.

JACK DANIEL R. 
Évaluation :
3

I expected to pick up the truck at a closer location. I bought two wardrobe boxes and had to pick them up at a different location. I wasn't happy about that. Otherwise the truck was fine. The floor was dirty so I had to clean it before putting my boxes on it.

JUDITH JEANNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather lynn S. 
Évaluation :
5

Staff most friendly and pleasant

WENDY LEE T. 
Évaluation :
1

I put this complaint in over a over a two months ago. My trailer disconnected while loaded. And I called and informed uhaul. I made inquiries the next day and requested a review of the photos that were taken upon completion of my install. I have made repeated call to speak to a manager and to date I have not spoken to anyone in a position of leadership. My life, my passengers life and my property were all placed at stake due to the inefficiency of a uhaul employee. And the location I rented from has yet to return my call

BRYAO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randall l A. 
Évaluation :
5

Very good experience. I hated the trailer connector. Twisting that square around and around was frustrating and I was worried anytime could steal it at any time because there was no way to lock it. I could lock up the contents but not lock it so that no one could steal the trailer.

SEAN MICHAEL F. 
Évaluation :
4

Make sure trailer lights work before renting out

jake hunter B. 
Évaluation :
4

The alignment could be better on the truck

Raphael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN TAY G. 
Évaluation :
2

The 24/7 didn't work. Had to waste time calling uhaul to get in. Finally got in but an hour and a half late.

Lou M. 
Évaluation :
5

The owner there is amazing.

TERRY ALLEN T. 
Évaluation :
5

The service was perfect. The lady was superb. Efficient, friendly , and fast! No improvement necessary.

virginia a J. 
Évaluation :
5

Nothing.

PARTICK M R. 
Évaluation :
5

I always deal with Ona Used Auto when I can. Wonderful people.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della S. 
Évaluation :
4

Drove through a rainstorm and our contents in the closed truck got wet, the truck needs mechanical work; shimmy at 60 mph

GREGWILSON M. 
Évaluation :
5

As always the staff is amazing. Love her and try to use them often

TERRY ALLEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Renee L. 
Évaluation :
5

Extremely helpful people!! Excellent experience!!

MICHAEL L. 
Évaluation :
5

This center doesn't need anything to improve, the communication from the Lady in charge is very good.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse M. 
Évaluation :
4

The service was great, very friendly, accurate, informative. But the truck was in bad shape. It was clean and wiped down but the doors vibrated so hard it felt like they were going to fall off as we were driving. The transmission sounded like it was on its last leg, took a while to shift into the next gear. We were nervous that it wasn't going to make it. The air conditioner vent cover was broken/half there. It worked for what we needed but the next person who rents it I fear for them breaking down. Luckily we didn't have to travel far. The light was on when we got in and wouldn't go off. Before we left we had to close the back of the truck, I don't know how long it was open.

christopher A. 
Évaluation :
4

Make it possible to talk to someone. There is "NO" customer service!!! It stinks!!

paul C. 
Évaluation :
4

Easy after hours pickup.

Michael M. 
Évaluation :
4

The entire online process was a failure from check-in to check-out. I could not get the app to locate me on my phone after making setting changes. I then used my brother's phone which did work. Then, you asked for a contact for verification. So when a call was made to the designates (of which were totally unaware that they were being contacted and I had not idea that it was a requirement), they ignored calls as they were identified as SPAM. I wasted 1/2 hours trying to check in. Fortunately, a representative arrived on site and checked me in. She was extremely helpful and understanding! The one bright spot in the experience. The rental was nice but this online process needs to be corrected before providing it. I WOULD NEVER repeat this process and would only do IN PERSON.

MARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Kay K. 
Évaluation :
5

Awesome experience

Sidney S. 
Évaluation :
5

Angela and the gang are excellent for keeping you informed and getting you the right rentals at most cost-effective services . She is wonderful to do business, its no wonder she has all those awards from Uhaul. Thanks again

ona A. 
Évaluation :
5

Very helpful, and responsive to changes in our needs. Very easy to work with.

Sandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLINTON D. 
Évaluation :
5

As always great friendly service

Kenneth S. 
Évaluation :
5

Truck share is easy to use and our location was clean and had friendly service!

Tony B. 
Évaluation :
3

The preferred parking area when returning the truck was unclear until I had already clicked through several screens during the return process online. Also (this doesn't relate to the location but to the pick up process), it was completely unclear that the additional names and info I provided of people who could confirm my identity would be used to call those people IMMEDIATELY when I tried to pick up my rental. Once I figured this out, I had to struggle to find someone who wasn't at work or busy who could actually answer the phone. This should be made MUCH clearer in the information about picking up a rental after hours.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Loy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY JOE T. 
Évaluation :
5

The owners were great! This location is one of the better U-haul locations i have used, and I will recommend them to friends and family.

Lynsey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth S. 
Évaluation :
5

Staff was great. Would recommend to all that needed a u-hall.

JOSE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Everything was perfect!

Constance Sue J. 
Évaluation :
5

Nothing.. it was Perfect. We ordered a 15 foot. .none was available. They upgraded us to a 20 ft. for the same price. Nice people.

Laurence F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Rae P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Bias F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert A. 
Évaluation :
3

I had to search for the box with the keys as it was not easy to find.

Larry L. 
Évaluation :
5

If a customer brings a uhaul back 2-3 hours after the cut off, charge by the hour.

kristy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared H. 
Évaluation :
5

The lady I spoke to who took my reservation was very professional and went the extra mile to ensure I got exactly what I needed in order to get my dune buggy taken to my new home in Oak Island North Carolina. I have a 1979 MG Midget I need to take to NC in a few weeks and will rent another trailer for this trip as well. Merci

mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY BROOKS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

S.O.

Tan Hoai L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

No worry, no hassle pick up and drop off!

Kimberly Janine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Gale C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hazel Marie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S. 
Évaluation :
5

Very good service. The lady at the desk was very helpful and friendly. The gentleman that helped with the trailer was great.

steven A. 
Évaluation :
3

The directions for drop off in the app were unclear. There was a Uhaul van blocking the entrance to the drop off lot, so I had to pull the truck to the side of the service building. After I had completed the drop off procedure, one of the staff members of the auto lot arrived and told me that I was supposed to park on the gravel lot instead. This instruction was not detailed anywhere in the app. I apologize for any inconvenience this may cause you or the auto lot staff.

philip S. 
Évaluation :
5

After multiple horrible experiences with uhaul rental places (in the same day), Ona Auto Sales was so amazingly easy. Zero frustration. In and out in a few minutes. If you are anywhere in Putnam or Cabell Counties in WV, get your uhaul from Ona Auto Sales on Rt 60!!!!!

Erika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
5

Customer service here was amazing. Mean Gene went the extra mile to make sure the drop off was smooth and efficient. I called ahead and they told me exactly where I needed to go for drop off. Cant say enough great things about this location.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir F. 
Évaluation :
5

Tell Uhaul to make sure tires are not baled and brakes are not wore out. I did send pictures

Jillian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack W. 
Évaluation :
5

Can't think of any more improvements. I found Ona Used Cars very professional & efficient.

David Louis P. 
Évaluation :
5

Very courteous! Helpful and patient.

Charlie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara Z. 
Évaluation :
2

Truck not maintained. Check engine light on immediately upon departure ( and not communicated to customer that it had been on previously. ) truck ok during 450+ travel. Upon arriving at our destination, mechanic had to be called again (due to strange noise,) and discovered very low power steering fluid. Thank goodness it did not happen during our travels. Both roadside service mechanics were good.

Sandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
3

I was still so mad about Dayton, I don't feel I gave him a fair shake.

Michelle C. 
Évaluation :
4

I returned my equipment after hours so I cant speak about customer service but thr drop box is very easy to locate

Kristin W. 
Évaluation :
4

This location was closed because it was Sunday so I dont know a lot about it. The drop box location was easy to find and was accessible. There was plenty of room to drop off a 26 ft truck and car hauler.

Kristin W. 
Évaluation :
5

Customer service was great!! Convenient location for us.

Donna C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary ann L. 
Évaluation :
5

The business was run by a Husband and Wife couple. They were friendly, helpful, and made me feel as if I knew them for years. The trailer I rented was ready when I arrived, and they helped me hook it up. I would recommend them - highly - to anyone in the Ona area that needed a U-Haul rental. I wish them both well in their future business dealings, they are great folks with whom to work!!!

Craig A. 
Évaluation :
5

Staff is polite, friendly and helpful.

charles M. 
Évaluation :
5

Worked with me on pickup time/date after UHaul Traffic was unable to accommodate my original reservation.

Maydina S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA W. 
Non les évaluations ont été soumises pour cet établissement.

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