Customer Reviews for One Stop Enterprise
(Concessionnaire U-Haul dans le voisinage)

52 évaluations

1091 Wilkes Barre Township Blvd   Wilkes-Barre, PA 18702

(570) 825-6510

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 11h pm

Services dans cet établissement :

Pour nous contacter

(570) 825-6510

1091 Wilkes Barre Township Blvd
Wilkes-Barre, PA 18702

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 6h am à 11h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Need more advertising at out, because I was confused, because it's a gas station

Francisco L. 
Évaluation :
3

The guy here had no answer to why rate was so high. He said he was a only a middle man. After we left we called Uhaul & Christie was very nice, but the woman in scheduling was unfriendly. We were charged $100 extra for asking if we could drop at a different location about 3 miles away!! Obviously, we would have returned it to the original site if we had known that during scheduling, (which was done on the phone by a different gentleman than the one at the Wilkes-Barre rental site.) Not happy...

Lois G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETHJEAN F. 
Évaluation :
3

My pick up and drop off location was changed without notifying me. I had to get a ride from one of the workers to the next location to pick up my truck. Then had someone calling me asking where the truck is since I was supposed to take it to them instead of my original drop off location. Uhaul locations were ok. It was “traffic” that I was told messed up.

BRANDON G. 
Évaluation :
5

Location was great. However UHaul itself was a horrible experience. Pick up location was confirmed for Macungie PA, then the day before it was changed to Easton, PA. We drove an hour there on 9/2 only to be told when we got there the truck wasn't there. It would have been nice to know that prior. The next day we had to drive 1 1/2 hrs to Wilkes Barre, PA to pick up the truck, which set out move back. When we arrived they did not have a dolly or furniture pads. But we were charged for them when we dropped the truck off. We had to pay extra to stay in our house an extra day, pay for the gas for two trips. Then we were charged for the furniture pads and dolly we never had and charged because the gas wasn't filled al the way when we returned. I'm assuming we can bill uHaul for the extra gas we had to use??

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julio R. 
Évaluation :
3

Even though I completed the entire online check-in and payment process, I had to wait nearly 45 minutes for my rental. I also ordered two packs of furniture protectors and there were none in the truck when we finally got it.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
2

I was supposed to pick this up at another location. I wasn't informed of this until the day before my pickup. I had to drive out of my way to get to this location. Then I went through the app to get my truck only to find out I had to submit a 2nd photo of my drivers license (they already had this from the pre-check in I did) and verify some things on the vehicle which were understanable. After all the picture taking and checking in, I still had to go into the building to get my key when there was a box outside on the wall of the building for key drops & pickups. Using the app was no timesaver at all. Just an overall frustrating process.

Doug S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manauris A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELE H. 
Évaluation :
3

Location was hard to find. Only one small sign indicated it was the drop off location.

Jose B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
3

Waited to check IN while store customers waited on......when returning uhaul the cashier could take our credit card but couldn't check truck or give us a receipt. Said we could come back later when someone else was there. We had to leave town and were nervous about charges. Disappointed with this location, have always used Kingston, PA. But not open as late.

jason S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

He was great

Hassan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph K. 
Évaluation :
4

Had no idea where it was. Its a citgo gas station that has no indication you are in the correct place.

monica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHLEENMARY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ranesha O. 
Évaluation :
5

N/a . Great service

DAVID J. 
Évaluation :
1

Return location listed as One Enterprise..wasted time driving back and fourth looking for this location when it is actually a gas station. RIDICULOUS.

Andrew C. 
Évaluation :
2

The parking is tight - access and egress is difficult. The seats were not clean- had dust and down feathers. The cargo bed had dust. The passenger side mirror has manual adjustment -it's too far to practically adjust while in the drivers seat.

Mirza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

Rien

Rebecca D. 
Évaluation :
2

Aparently according to atendant your truck get about 1 mile to a gal. Was charged more even after i replaced fuel. Will not use oor recomend this location to anyone

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eliza I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Warren B. 
Évaluation :
1

Clean the truck. Trash under seats. Get a human that can speak English to do the paperwork. Rented for 24 hours, was done in 10, called store and they said I couldn't return truck early and when I did return on the 23rd hour he tried telling me I was late by a day and that he didn't know how to print a receipt. The location was a crappy gas station, only 1 truck, no supplies like boxes available. Terrible experience this time.

natalie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
3

I did Express check-in online and at the time of Pickup I have to go through all process again.

KRANTI P. 
Évaluation :
2

Windshield molding was detached from window frame and made banging noise from Pa to Tennessee. I finally determined the cause of the incessant racket and bought some tape to reattach the molding. Person at vehicle pick up location did not know how to dispatch the vehicle. I had to call 1 800 number for instructions Vehicle was not clean.

David H. 
Évaluation :
4

everyone wants a piece of the pie drop those rates

Joseph D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MCLAUGHLIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yalitza C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
1

No one pays attention to reservations. Pick up time was 9am and truck arrived after 10am

alexandra V. 
Évaluation :
2

Better expertise among the staff, more staff who understand the U-haul process. Had to wait over an hour for a staff member who could handle check-out, and said staff then video-conferenced a walkthrough of the process for over half an hour.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen G. 
Non les évaluations ont été soumises pour cet établissement.

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