Dear Sirs: The check engine light came on while driving. I also believe the customer service representative is dishonest. I asked twice what was the cost for returning the truck two (2) hours late. I was told on both occasions 20,00 $. However I was charged 33,95 $. Had I been told 33,95 $ I would've kept the truck until 3:00 p.m. tomorrow afternoon. I am totally displeased with this Uhall experience. Yours Howard Clarke Disgruntled CustomerHoward C.
Customer Reviews for One Stop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Baltimore, MD 21218
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 8h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The site was awful. The team never checked me out when I returned the vehicle and I had to call in the morning to fix this which I honestly didn't have time to do. I would definitely not recommend this location to others.Marci L.
The inside of the truck was dirty it and a dried up chicken bone on the floor the back of the truck was so dusty I had to sweep it out before putting my furniture on itLakeisha B.
I was really disappointed par my overall experience.. on my detail receipt, it says i returned the truck at 7pm but i returned the truck more than 2h before... The detail of my order was not really clear.... I will go somewhere the next time...Tcherry T.
The gas station was understaffed, I had to wait in line for 20 minutes just to get the keys. The truck was dirty inside, it had not been swept.Robert Charles M.
The customer service there was awful. The lady was rude. I didn't receive my papers until I returned the uhaul. You're supposed to get them before u leave the lot. The paperwork was inaccurate. I got the truck on a quarter tank of gas. The paperwork said that it had a half a tank. I would not recommend this locationLinda B.
the van hadn't been checked in so we had to go inside. It took an hour to get the keys and we weren't credited for the hour that we lost. A terrible experience.Debra J.
July 4 I picked up my Usual Van. This location did not have enough people to run the store and service a Reservation. There was one person and took him over 20min to check me out. When I returned the Van there were now two people working the store at first there was one. It still took me 20min to get out. I traveled from that location near lake Clifton to cold spring and back to the location. The man tried to bill me for 39 miles. I only used about 15. 39miles is like Baltimore to Columbia or Arundel miles. He did my receipt over for me to check two days later he still bill me 89,04 in two different amounts instead of 64.05. Also, he put refund in cash when he said it'll go back to my card. He cannot multitask and he is a crook. Find another place to go.Sasha F.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.David P.
It was easy pickup and dropoff, but the vehicle was filthy. We had to clean it before we wanted any of our things in it. Otherwise, it was easy and great. We had booked a different U-haul for the morning and they said we could pickup 8 am and then when we got there and tried to pickup the app said we had to come back at 10:30, so we canceled and booked here.Monica E.
Le client n'a pas laissé de commentaire.DWAYNE W.
Made a reservation for a pick up truck and when I showed up to the location the truck was not there. I had a short window of time to pick up a couch from across town and it made my experience much more stressful.Allyson S.
got the job done overall but very frustrating to have to stand outside in the rain entering my driver's license info twice. Why doesn't it auto-populate this info when I've already entered it for my account? Truck was mostly clean, but the location literally smelled like sewage.John S.
No problems renting or returning. Nice experiencemyra B.
Vehicle was dirty on the interior and exterior, damaged, brake light was out, and representatives at location did not do a walk around before handing me the keys. My 15 year old granddaughter and I had to take pictures, check over the vehicle alone, and clean the interior with Lysol wipes before we drove off. Total disappointment with this location.Eulalia S.
First, the store clerk had to manage his store's customers before heading to the U-Haul desk, I had to wait forever Secondly, the truck was filthy (floor and walls) Thirdly, none of the blankets was ready. On top of being dirty. We had to wait until they fold them up, put them on plastic bags . The guy was taking his time. The second clerk was so disrespectful Overall, this location is a mess!DIMITRI MEDITE E.
Le client n'a pas laissé de commentaire.Valerie F.
The low tire pressure light was on when I got the truck. I don't think they do much to maintain the truck between rentals because the tire pressure was really really low. I made certain to return the truck with more fuel than it had when I picked it up, but they lied about it on the return paper work and charged me the 30 $fuel service fee. The place is a gas station, so I bought gas from them and then the gouged me by saying that I didn't, filled the truck back up with their own gas, and charged me again for it. What a ripoff.Max R.
No problems, courteous and professional.Anthony I.
Le client n'a pas laissé de commentaire.GERARDO S.
This location was not professional the uhual is located in a dark area where rats were running and it smells horrible. Uhual was not clean and windshield wipers did not work. Front window was extremely dirty and wipers didnt work.Kimberly S.
Clean the vehicle and maintain maintenanceNIKKI M.
The vehicle was dirty and grimy.Nicole M.
Check engine light was on the whole time of my rental, equipment (blanket & dolly) was loose in the back (box) was laid out on floor, and a screw came loose and fell on floor board.keith D.
Better communicationANDREW R.
Le client n'a pas laissé de commentaire.Dominique C.
Le client n'a pas laissé de commentaire.KOFI B.
Le client n'a pas laissé de commentaire.VERNON O.
There were trash items in the truck from the previous users. I did not receive the 1/2 pack of moving pads that I paid for. The bed of the truck had a fair amount of debris leftover from other users.Claire S.
They still taking money off my card & won't answer when I'm calling .cameran C.
Not a thing you treat your customer very nice and help them with the rental they need. Like your location the worker there are very niceida T.
Clean the vehicle after every usejonnie J.
Charged me 21 $for 5 gallons of gas. Gas is NOT 4,2SHAILA S.
Nothing everything is great!Sandra O.
Le client n'a pas laissé de commentaire.Stephanie N.
The experience was excellent. No waiting and courteous serviceMary M.
This was my first and worse experience.Anna K.
Great service. Thanks again.Tenerra P.
When returned, I learned that the trailer was not installed correctly by the location attendant. The person at the U-Haul Moving & Storage of Route 16 Medford / Somerville said "It could have killed someone". The attendant at the return location was appalled and directed me to report this event. I drove nearly 800 miles with a trailer that was not safe. Highly concerned and would like a response if possible. Merci.Grace B.
Le client n'a pas laissé de commentaire.Cynthia B.
Le client n'a pas laissé de commentaire.DANNETTE W.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.ida T.
Truck's cargo area was not swept out prior to my picking it up. Driver's area of truck had odd odor and had cardboard stuffed behind seats. Ordered 6 furniture pads, but they only had one in stock. People at rental location were pleasant, though.David S.
Le client n'a pas laissé de commentaire.Roseann R.
This location is a third party seller. The outside is a gas station , Once inside it's a convenient store, pizza restaurant, and uhaul pick up. This location is unprofessional and horrible customer service. Lastly I had to return the vehicle back to the same location (that was a given due to it being a 3rd party ) when I returned the vehicle the employer didn't check the vehicle nor walk around because he had a long line behind me which caused him to key in the vehicle information the next morning and he typed in the wrong mileage. Never had a problem with Uhaul before but I will NEVER!!!!! use a 3rd party seller again.Keehyn Aki F.
The attendant was late. He did not arrive until 30 minutes past my rental time. This also occurred with the same attendant on a different day that I rented from this location. I will not rent from this location in the future.Colleen K.
Le client n'a pas laissé de commentaire.GERALD T.
Le client n'a pas laissé de commentaire.KENDALL G.
Le client n'a pas laissé de commentaire.Tyrone W.
Le client n'a pas laissé de commentaire.TIGANA D.
They did not give any for the. If a police had stop I would had thing to show them. I though the paper was in the glove department but it was not.CYNTHIA F.
Truck was filthy trash in trailer and up front. Had problems with mobile sign in. Mobile app wouldn't approve me called uhaul was on hold for 20 min. When i do get someone they can't help so i get transfered again was on hold for another 20 to 30 min. Just a horrible pick up experience. Also the truck was literally on E.Walter B.
This location needs new management ASAP...Very unprofessionaldarrell J.
Le client n'a pas laissé de commentaire.quionna S.
Le client n'a pas laissé de commentaire.Danille D.
Le client n'a pas laissé de commentaire.GERARD D.
Le client n'a pas laissé de commentaire.Joyce S.
Fix the truck that needs maintenance if damage or not running well it shouldn't be rented...Jay W.
I was over charged for the rental by this company. What should I doPatricia S.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Denyel J.
Le client n'a pas laissé de commentaire.Roslyn H.
I had to be at pick up location at 8:30am. I had my rental in for 8am. The clerk was late. Didn't show until 8:15, with his Dunkin' Donuts as he sat in his car for 2 mins before coming in. Very dissapointed because getting to pick up location someone had already picked up the couch I wanted, so I rented the truck for nothing. And trying to get customer service on the phone is a nightmare. Never again.Alisha M.
The original uhaul I rented had a slashed tire and didn't work. I ended up getting charged twice, i think for both the unusable truck and the one I actually used.Hannah S.
I feel like I was overchargedShawnise J.
The location charged me for fuel when I filled the tank with more than it started out with. Showed the location the video and still refused to refund the fuel charge. Customers service took excellent care of me. I sent the video of the beginning and ending fuel. Mrs. Ruth apologized and processed the refund.Andre C.
Mobile experience is garbage, it's way more convenient to just go in the store.Nicholas S.
Le client n'a pas laissé de commentaire.Charlandra L.
Give me my money back on the gas the tank was only 1/2 full when I first picked up the truck I returned the truck 3/4 tank filled I want my money backDorothy T.
The store an area around was very dirty n nasty. The store inside for drop off was not clean. The representative went on lunch when I needed assistance. The representative helped me at first an then decided to take a lunch per the other store clerk. After I had just drove over 8 hrs.Jaime W.
The staff was unprofessionalMark Anthony W.
Have the truck available for the person who reserved it. My rental was given to someone else. I had to rent the biggest truck available and it was a inconvience to me.Than i was told that i didnt have a reservation that was incorrect also. Nothing was taken off my bill for the inconvience.Cheryl J.
Service is poor. My second time going there. My daughter had a bad experience there. You can't get int the vans by moble always a problem and there is no one to service you during business hours.Kim W.
in addition to the cargo van we had reserved a furniture dolly, hand cart and furniture blankets. When we got back to the apartment, 15 minutes away, we discovered that none of those items were in the van. I tried to call the location, but no one answered (after letting it ring for 90 seconds). I called UHaul's 800 number, and after being routed a few times i was disconnected. I went to U Haul's website and sent an email concerning the missing items, and received no response. I ended up having to go to Home Depot and buying a furniture dolly (they had no hand trucks). Between all of those delays, and having to hand carry nearly everything the move took us five hours longer than we had initially rented the van for. The next day we were notified that we were being charged for the "missing" furniture dolly, hand cart and blankets. Not cool. And incidentally, we accidentally left our newly purchased furniture dolly in the van, so you all came out ahead on the equipment. A very, very frustrating experience.Elizabeth A.
Le client n'a pas laissé de commentaire.ANNA K.
please disinfect the vehicles before rerenting them.Olivia B.
The app functioned poorly and the response from a live agent was slow. It took me far more time to pick up the vehicle than it would have with a live agent.David M.
Le client n'a pas laissé de commentaire.ELSY M.
Le client n'a pas laissé de commentaire.Linda B.
Le client n'a pas laissé de commentaire.Amanuel A.
Le client n'a pas laissé de commentaire.Amethyst T.
Le client n'a pas laissé de commentaire.Daniel K.
Everything was goodcrystal T.
The van wasn't cleaned properly and was not full of gas. I filed up to half a tank which is more than I had when I started and still got charged extraChristopher R.
Le client n'a pas laissé de commentaire.james T.
Excellent Customer service!DEBORAH M.
Very SatisfiedLAFAYETTE M.
The pickup location was a little overwhelming just due to it being in a convenience store.Benjamin M.
Le client n'a pas laissé de commentaire.Kaitlyn C.
After I returned to my home to start packing and opened the truck I found that the inside of the truck was full of rat feces. It was the single most horrific experience I have ever had renting a vehicle. I took it back and the staff was helpful even though I had to pressure them to power wash the interior at the car wash directly adjoining the gas station that was renting the vehicles. This is all already logged with customer service but I am putting this in again. This was HORRIFIC. The worst experience ever. I still smell rat feces. So gross.John C.
Back the U-Hauls in so we don't have to back them out please :)Rajtarun M.
Used mobile pick up. Easy fast. In and out. I was able to leave my car in the lot take care of my haul and return.Melissa B.
Printer hasn't worked all week overcharged me by 100 $said it was a deposit and will be dropped had to wait 2 hours as the system was not working properly always some kind of problem here I use it because it is 2 blocks away in the future I will be going somewhere else' this is the worst Uhaul I have been to and I rent a lot of Uhaul trucks check my corporate account I can't say how bad these guys are never check in until the next day -too busy making pizzas always a problem at check in often no paperwork at check in no gas no milage recorded Bullshit place! bad on U haul Poor neighborhood so these customers don't count for shitray D.
This location is always so poorly managed. The attendant was literally licking his fingers from the food he was eating while touching my ID and handing me the keys. APPALLING.Christopher H.
Poor customer service.lawrence M.
Le client n'a pas laissé de commentaire.Darnell W.
They didn't have a key box the keys are behind the register and the attendants don't have an easily visible sign up for costumers to see wasted a lot of time trying to figure out were to find the keysHerbert H.
I'm sure experience would have been better if not for what we are going through with this pandemic. For pickup one employee line for lotto little if any service. Drop off better more employees on. Thanks stay safe.Jim V.
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