I was charged for extra mileage and fuel I did not use. The mileage and fuel on file did not match the picture I submitted prior to use, but I was still charged for the variance.
David W
Customer Reviews for One Tobacco City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Horrible customer service and tented me the vehicle with no gas
Robert FHave small size trucks. I rented 16 foot. Needed something smaller.
bruce sVery bad service When I returned my trailer to the same location, they didn't want to except it. They wanted me to take it to a different location. I went to a different location. They told me I had to bring it back to the same location. I picked it up and the people there at the same location. They were refusing to take my trailer in do not recommend this location at all. Very bad service.
Jose GMy pick up wasn't ready at all and they lost my reservation. Truck was on E and lucky a gas station was nearby.
Keagan MGreat costumer service
LEONARD PThey don't clean the uhaul before renting to someone else. Found garbage and wires I had go clean out my self. Very disappointing and disgusting.
Carter SVery rude
Natalie BMake sure equipment is clean inside where people actually have to come into contact with various parts of the vehicle.
Shannon H