Le client n'a pas laissé de commentaire.Veronica F.
Customer Reviews for Only Way To Go
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Greenwood, IN 46142
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael T.
Clean out truck ! There was about 50 roaches in the truck . The shifter linkage was very loose and it smelled like it was leaking gasâ€¦Thaddeus P.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.jordyn D.
Le client n'a pas laissé de commentaire.JAVIER Z.
Staff was very friendly and helpful.Gary Y.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Carrie C.
Fast, friendly service.Charles W.
Le client n'a pas laissé de commentaire.Paige H.
Le client n'a pas laissé de commentaire.GREGORY F.
Le client n'a pas laissé de commentaire.ELIZABETH P.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Le client n'a pas laissé de commentaire.DEBORAH S.
The drink holder was dirty with liquidâ€¦Michael B.
Le client n'a pas laissé de commentaire.Keith H.
Wonderful! This was our best Uhaul experience. Staff was helpful and friendly.Victoria D.
Staff was very helpful in getting me the unit I needed for my move on short notice. Very friendly and will use this location again and recommend to friendsJason S.
Truck was really old and was making lot of engine noise. Driver cabin was really bad with spilled drink (greasy) in the cup holders and on the floor.Dastagiri N.
With Covid 19 constantly increasing; I feel the inside cab should have been sanitized; other than that the Customerservice was excellent ðŸ’¯; Thanks for your understanding serviceRobert R.
Le client n'a pas laissé de commentaire.Hubert P.
Le client n'a pas laissé de commentaire.Amy S.
Worst experience I've every had with U-HaulJason P.
Le client n'a pas laissé de commentaire.Brianna A.
The entire process only took a few minutes. Fast, friendly and great people! Will definitely use this location again.Ruth J.
I believe that if you offer a service for 29,95 that's what your bill should be when you pay there should be no hidden fees or costs. I even asked the lady on the phone when I was calling and she gave me the price for the U-Haul rental and yet still when I turned it in it was 52,95 $dean S.
Le client n'a pas laissé de commentaire.Thanga F.
Poor customer serviceâ€¦ I can prove I put 5 gallons of gas into the truck, while only driving 55 miles, but got charged a 30 $fee and 27 $for 6 gallons of gas after I dropped it off. They would rather overcharge customers while relying on reading the dashboard of a 40-year old truck. Horrible and unfriendly service.Jarrod M.
The outside temp of the day I rented this truck was well over 97 degrees. The trucks ac only worked when the truck was at idle. As soon as you got over 7 mph the ac did not work and blew hot air. This experience was horrible.Jeremiah B.
Le client n'a pas laissé de commentaire.Lori M.
Le client n'a pas laissé de commentaire.Amraj S.
I thought the mobile pick up would be a good idea but upon arrival and after going through the check in procedure I still had to see a person in the store which was not open yet. Also the AC in the van was not working and it was a 90Â° day so it was very uncomfortable driving aroundScott W.
Make sure the truck is clean and maintained. Simple maintenance might have helped my vehicle breakdown. Zero antifreeze in the truck caused overheating on a 90 degree day, and left me stranded for four hoursDouglas B.
Using the mobile app, I checked in and was provided the lock box code for the key. I found that the code was already set and the truck key was unsecured. Thankfully the key was there but could have been taken by someone. I had reserved a hand truck and none was in the truck, yet I was charged for a hand truck AND an appliance dolly that I did not request. I found both in another truck.Gene B.
Le client n'a pas laissé de commentaire.Todd G.
Le client n'a pas laissé de commentaire.Melissa C.
Cleanliness in vehicletim B.
Le client n'a pas laissé de commentaire.Robert B.
If possible, warn customer beforehand if requested equipment will not be available. Customers often rely on that equipment and are operating under time constraints. Better dispatch procedures. I wasn't informed the â€œcheck oilâ€ light would be on continuously, it's a worry customers shouldn't have.Mark M.
Le client n'a pas laissé de commentaire.Brentley N.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.Charles R.
Le client n'a pas laissé de commentaire.seth D.
Totally satisfied! Great job!Pamela B.
Le client n'a pas laissé de commentaire.Collin R.
Le client n'a pas laissé de commentaire.Charles R.
We ordered and paid for a dolly and they did not have it in there. It was also gross inside with dirty gloves. The change oil was on.Mark P.
Le client n'a pas laissé de commentaire.JORDAN H.
I rented a 10 foot box truck, normally what I rent from Uhaul is clean, however in this case we opened it to load it and there was sheet rock and electrical wires a some kind of black dirt all over in the box. And I don't mean just a little, it was covered in it. we had to sweep it out first. everything else was fine.Samuel R.
Le client n'a pas laissé de commentaire.Clarence S.
Le client n'a pas laissé de commentaire.nicholas P.
Terrible customer service. Truck in poor condition.GREGORY B.
Le client n'a pas laissé de commentaire.Chris G.
I can't think of anything.LOWELL G.
Le client n'a pas laissé de commentaire.Thomas G.
They added ten miles more to the odometer and charged me for it..Suzan E.
Kevin was very nice and efficient.sheila H.
Picked a trailer up at 2pm... stated to the employee I would have it returned late that night after they closed. Employee said it wasn't a issue and I would be charged for 1 day use . Returned the trailer 9 hrs before they opened the next day, and now they are trying to charge me for 2 full days!JIMMY B.
Le client n'a pas laissé de commentaire.Boniface M.
Poor service all aroundPatricia C.
Le client n'a pas laissé de commentaire.Laura D.
Le client n'a pas laissé de commentaire.Amanda B.
The billing was incorrect. They never applied the cash we gave them toward our bill. We did not agree to SafeMove but they put it on our bill anyway. They did not explain the return process (thankfully we had rented from another location prior and knew what to do). The truck bed was dirty and full of moving blankets. Overall, a terrible experience, and we will be disputing the charge.Thomas A.
Was lowest cost for 15 foot box truck I could find and allow me to move what I needed.C P.
The truck was a muddy mess. I got my clothes dirty from riding in the truck. I never received an electronic receipt either. This place does not have time to rent uhauls. They have too many other things to do.Patty C.
When I got to the location to pick up the U-Haul I was told that the location was close and I had to go somewhere elseJeff P.
Le client n'a pas laissé de commentaire.Jerry S.
The van smelled of cigarette smoke and stale beer, it was horrible to drive and made for an excruciatingly miserable dayAaron D.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.John M.
Nothing, everything went well.Terry M.
Le client n'a pas laissé de commentaire.Gary H.
Facilty was undertaking a remodel it looked like to me. No one would give me any attention to do anything more than to say we are busy, drop the trailer at the end of a row of trailers and we will come out and help. No one came out to assist, so I did it myself. Went back in the facility, and a different assistant advised we are busy, we will look at the trailer later and send me an electronic reciept, which they did about 24 hours later. Good quality trailer, worked very well.Robert W.
Le client n'a pas laissé de commentaire.Jamie A.
We did not receive our dolly and there was no way for us to ask for a refund for it.Clinton B.
Le client n'a pas laissé de commentaire.KAITLYN B.
Le client n'a pas laissé de commentaire.Connie B.
A mix-up occurred about the return location of the equipment. The original return site (the location where we rented the equipment) sent us to a different location to return the equipment. The situation was resolved and Uhaul got their equipment returned to them.Russell S.
Le client n'a pas laissé de commentaire.Ann K.
Le client n'a pas laissé de commentaire.ROXANNE D.
Did not provide the type of truck I rented nor inform me on unavailability. Reserved 17 ft n Was told I can be given only 15 ft while picking up. Requested to find a 17 ft nearby locations meanwhile the available 15ft was booked by another customer. Just a mess!vikram V.
Le client n'a pas laissé de commentaire.Matthew S.
The truck we used was in decent shape and got the job done. The only issue was the gas gauge. The truck was at 3/4 full and I was asked to return at 3/4 full. I ended up putting over 30 $in gas for driving less than 30 miles because the gauge is evidently broken and does not read to full.Mark D.
Improving your computers and internet so the contracts could load within 10 minutes would probably be helpful.Rick M.
I'm a little frustated with the resveration system(not the with any one location). The time that customer selects on the site is not the acutal pick up time for the equipment. Its a preferred time. I would suggest make the resveration system based on when a truck(s) are available(specfically the time), not a preferred pickup time. I made a reversation to pickup at 8am, but was told I had to pickup at 10am (plus drive to a differnt location). Furthmore, I was told there were not trucks available at 8am. However, I went by the location the night before pickup and there were two truck( the sixe I needed) sitting on the lot.Nicholas C.
Le client n'a pas laissé de commentaire.Desmond S.
Le client n'a pas laissé de commentaire.Keith G.
There were 2 people ahead of me and I expected a 15 minute wait. But to my surprise, the gentlemen at the counter was polite, courteous and efficient. He was able to multi-task and got all 3 of processed in less than 5 minutes. when I returned the truck, he was out there before I had finished backing in the truck. Again he was polite, courteous and efficient and we were out of there in a couple of minutes. Thank you for a very favorable experience.Kent H.
Truck would NOT exceed 45 mph uphill on the freeway. This complicated my return trip from Kentucky. How does Uhaul plan to compensate me for this dangerous inconvenience?Vincent W.
Le client n'a pas laissé de commentaire.Gilbert M.
Le client n'a pas laissé de commentaire.Joyce B.
Le client n'a pas laissé de commentaire.Jeremy W.
Le client n'a pas laissé de commentaire.GAYLE R.
The man checking me out was complaining about the system being down and that his area manager wouldn't help him. He was grumpy and complaining the whole time. I also didn't feel safe. Nobody at the location was wearing face masks (which protect others).Wendy M.
Le client n'a pas laissé de commentaire.John M.
I started out at the Johnson Equipment Rental / U-Haul . Worse experience of my life! So, I left and went to the Only Way To Go/ U-Haul. I would not recommend U - Haul.Lena R.
Your website didnt work at all to check in. Had to go inside which took another 10 minutes because his system wasnt working. His customer service was completely lacking. Ised the van for under 1 1/2 hours. Went to return and took us 35 minutes to try and use the site of two different types of phones. Nothing was easy about this, it was almost double what I thought the cost would be. I would not recommend uhaul to anyone.Danielle S.
Le client n'a pas laissé de commentaire.Denise A.