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Antonio G
Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your team member was extremely helpful and explained everything I had questions about. Thank you for continuously hiring folks that are "Naturals" in customer service!!
CAROLYN CExcellent employee and great customer service Don’t change anything
CHERLYN AThe agent was friendly and professional! Rental experience was perfect!
LAWRENCE LStaff was friendly, attentive and helpful. I will rent from here again if needed. Merci
Chris KVery sweet front desk lady / owner. Great updated van. Highly recommend.
Brent LRien
Scott GThe initial quote I got was $40… when I arrived it was suddenly $160?!?! I was SO upset to be so misled. I would have rented from the other company I was looking at if I wouldn't have been lied to!
Meghan MChris made the checkout process super easy! Thank you Chris!
Stephanie BStaff was great. Truck was great. An overall wonderful experience.
Scott MAlways a pleasure to be recognized.
Michael Pcustomer service was great
MICHAEL FThank you very much the service . And thanks for the New power train in he Trucks . Turbo .... Nice power !!!!
Dale DGood customer service as they were able to assist me and very friendly
Ulda vIt is like my brand new silvarado is always waiting for me readlly to go anytime i need it, and i do not have to insur it or register it or find a parking place. Love love
Brent TEverything was good; however, I would recommend for employees to inspect the mechanical components of the vehicle as I had issues with the gasoline tank and the gas leaking out as I tried to fuel the vehicle. Luckily, I had a short move and barely managed to return the vehicle before running out of fuel
Israel VI got a flat tire 10 minutes after getting on the road for my move. Tire tech that came out to repair the flat tire stated it still has thread but was very old by looking at the bits strewn on the freeway and onto the trailer I was towing. This incident could have been avoided
David MThe staff was very quick and efficient
JOSEPH PThe trailer was broken. Only one latch the other is broke . And they amcharged me for two days. I only used one day!
Charlie NLa persona en front desk Sack es muy amable y professional. Gracias U-Haul por tener gente competitiva 205 w market 2/14/2024
TEOFILO MThe gentleman who helped me was very patient and kind. This was a difficult move and your employee was so sweet. Would definitely rate him as a great guy and u haul is very lucky to have him!
Terry HThe tire light was still on, maybe he didn't enter the code to turn it off but that should be easy. The past driver left garbage in as well that wasn't cleaned out. The overnight check out process was a bit of pain too, the site was loading very slow and not accepting payment for awhile.
Lillian TMake sure gas gauge and mile gauge are both correct on rental contract
Manuel RCustomer service is excellent
JERRY AFix the fuel bar selector on the return truck option on the app, the bar did not allow me to be specific on the gas I returned truck at so system is trying to charge me for gas even though I returned truck with the same amount of fuel as picked up. Luckily there's photos to prove this but as a customer I should have to go through having to call in to explain the issue with the fuel selection part and request a refund. Moving is overwhelming enough so please fix this issue to make the customers experience less frustrating.
pamela gthanks u haul for the excellent service, the employee treat us like he knew us for long time, full bilingual which is very important now on days, thanks Again the Orozco’s
Amalia OVery helpful
MARK SNo change so far.
Lana HGreat service and clean equipment would definitely recommend and give 10 stars if it were an option.. Thanks again!
Josephine SThe Rep was very knowledgeable and great to work with
Javan CHave the office better stocked/maintained so a paper receipt/bill can be issued
Lea TGreat thank you
margarito gGreat service
Robert KTodo bien 🆗
Alfredo RThe previous U-haul renter smoked in the vehicle and wasn't cleaned out properly. I had a throat infection just by driving the vehicle with all the smoke smell.
Divyang MI was so pleased with the service I'm renting a van for tomorrow @ a different location. Thank you you again for ur services.
lilian sAll the glass surfaces had stains making it difficult to drive when the sunlight was at an angle.
Akshay TI was charged for 5 more miles than I actually drove. I have GPS to prove it. I trusted my customer service rep for doing the right thing. Also, before I left I took a photo of the gasoline gauge. It shows an eighth of a tank. I called and informed. But when I return the vehicle the man stated that I should have had a quarter tank in the vehicle. I even added 3 gallons to the tank. I drove for less than 10 mi and it charged me for 15 mi. I told them I called and I showed him the picture and dated time stamp of the image of the gauge. The overpayment that I made wasn't high enough for me to go in there and complain but I may not go there again.
Carl Dand great customer service
james rEverything was great. I was able to keep the uhaul for additional days that I needed it for my move. Thank you I appreciate the convenience it brought to move to my new home.
Isaura VEvery thing was very goid
marina mThank you for waiting after hours Chris. You have great customer service and the equipment was in very good condition. Keep up the great work!
Anthony PMuch improved over the way the location used to be. New owners have cleaned up the old place and it looks great!
Mich AThe store rep. Was extremely knowledgeable and very helpful with my trailer connection. I will return again!
roy EI was charged for going over mileage and was not informed
Paulina Rat this point, absolutely nothing.
jose oThe trailer had minor damage, but was well marked and it worked fine. The UHAUL attendant was very nice and helpful.
Michael HA manager at this location made false claims against me for pre existing damage to the vehicle and said to my face in front of other staff and customers that I placed the marker at the damage from another location. A scuff was documented as a scratch costing me $800. After billing me the charges were itemized, which I had requested to be before billing. When she pointed out the damage she said it was "to the metal". I started buffing with my sleeve and it was coming clean. I her to reverse the charges said I'd have to fix it first. I asked why the coverage didn't cover the cost she claimed that took the car off road which is misuse and voids the contract. I had done no Such thing. Earlier she had stated in a voicemail that my contact was void because I returned the car late. An extension was granted for a day when I really needed two for cleaning. I was told to forget about cleaning, if I didn't return it right away, they would report it stolen. I cleaned it anyway but was charged $700 for a cleaning package. This has all been very upsetting and stressful, I feel like I was targeted and humiliated. As I was doing my best to erase the scuff I was being charged $800 for, she stood over me smiling saying she could still see a mark. If I couldn't erase it completely I would have to pay the full damages. A tiny speck was left when my Uber arrived. It was closing time also but She said I could come back and try again later and then laughed. I couldn't tell if she was mocking me, other customers were watching and a staff member apologized and shrugged as if to say she's the boss so he couldn't help me. This location is crooked and is scamming people.
AMY Remployee was outstanding
MICHAEL FService was prompt, courteous and professional.
Alonzo GThank you for taking care of my moving needs
Wendell cExcellent customer service! Helped me hook up the trailer and all! Friendly and professional. Definitely recommending this spot to my friends.
Mario EThe people and facility in Salinas were great, your website sucks. Why do you have to add things on my reservation that I didn't agree to? And then you don't give me an upfront breakfast of the cost, why do you have to be so untrustworthy?
Larry SWarning lights on dash, but didn't prevent successful moving job. Thank you for your expeditious service.
Carl DIt's disheartening, after reviewing several emails, I've come to realize that they up charge. This isn't the only time. I've been moving and renting U-Hauls from this location multiple times on end and now after going through my statements it's verified. The math ain't mathing. I would not recommend this location again. **And if you do use this location PLEASE take pictures of the truck before and after use, the mileage, the cleanliness, THE GAS GAGE! It's ridiculous that it's come to this but you'd rather be safe than sorry.**
Ruebena LZach was so helpful and expedient. He made the rental experience go faster than expected.
Ana VOutstanding customer service, knwonlegable, friendly. Need to stock more motorcycle trailers!
Michael R