Allow enough miles to get to your location and then take the truck to where they want you to drop it off at. We had to pay 100 extra because they didn't give us miles to take truck to the location!!!David S.
Customer Reviews for Ontario Truck
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ontario, OH 44906
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Hours for pickup of vehicles are somewhat limited.TERRY L.
Again, great customer service!John H.
The helpfulness of the gentleman at this location was true customer service.John H.
The representative was very helpful not only in accepting accepting our drop off when he couldn't find the reservation, but also in confirming we didn't receive what we paid for. He was understanding and helpful in taking the time to clear up the issue.John H.
I asked and paid for a furniture dolly, but was given the smaller dolly. Therefore everything had to be carried, and multiple items were over 100 lbs. It would be great if what I asked for and paid for had been in the truck.Tanner D.
Fix the bugs on the U-Haul website. The whole process takes entirely too long for the end user as well as the employee doing the operationREBECCA F.
Le client n'a pas laissé de commentaire.Emily V.
No drop off paper work. Corporate calling me to ask where I dropped the unit off at a week laterJAMES R.
Nothing. everyone was great, kind and helpfulDiana S.
The guys were nice but the truck had to be cleaned right before our reservation time and the inside was wet when we got it. Nobody wants to load their stuff into a wet truck.Kristine T.
I did for in town pick up! Then I had to drive 15 miles away for them not to have a uhaul ready.. Then I had to drive to another location which was still 15 miles from my town. So I had to pay for extra 15 miles.. Returned it to and had 11 miles left and I had no reimbursement for the miles I did not use. Doesn't seem to be fair to me.. It's a lot of money to move, every little bit counts.. 10 is 10 that will buy some groceries.. or the extra money towards a bill..Vickie D.
Le client n'a pas laissé de commentaire.LYNN S.
Le client n'a pas laissé de commentaire.Jason F.
Le client n'a pas laissé de commentaire.CYNDA S.
Excellent servicesJASHVANTKUMARM P.
Make sure trash from previous renter is not stashed behind the seats. :) .. but overall, pleasant experience.KARISSA G.
Do not change delivery destinations without first consulting customer.Richard O.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.JOHN T.
No commentIvan S.
Le client n'a pas laissé de commentaire.Charles G.
Le client n'a pas laissé de commentaire.Mike O.
When asked if you want moving insurance and say no and they STILL charge you...... not happy!!!JENNIFER L.
Le client n'a pas laissé de commentaire.kelly S.
Le client n'a pas laissé de commentaire.tom G.
Le client n'a pas laissé de commentaire.Adam C.
Le client n'a pas laissé de commentaire.Rebecca L.
Le client n'a pas laissé de commentaire.Daniel T.
The guys there were really great and I will recommend them to anyone!!!Clarence O.
very difficult to find no other trailers or trucks visibleSteven S.
Le client n'a pas laissé de commentaire.Cody K.
Le client n'a pas laissé de commentaire.Steve G.
Le client n'a pas laissé de commentaire.Hanh P.
Matt and Mike were so Awesome!!!! I love these guys here!!!! I recommend this place to anyone who needs a uhaul for all their needs!!!!!Cathy S.
Le client n'a pas laissé de commentaire.cory S.
Le client n'a pas laissé de commentaire.ZELEE P.
Le client n'a pas laissé de commentaire.jim D.
Le client n'a pas laissé de commentaire.Brandon G.
Le client n'a pas laissé de commentaire.Hunter M.
This entire process of renting a U-Haul was a disaster from the beginning. We rented a U-Haul from online, then had to speak to two different people who were having technical issues. By the time we finally got the U-Haul scheduled, we had no idea where to even pick up the U-Haul and they had the time incorrect. On the day we went to pick up the U-Haul the truck was blocked in by another U-Haul nor did we know where the keys were. The online e-check in says it was completed on our end, but did not complete on U-Haul's end. I would not recommend this U-Haul company to anyone. We were told this U-Haul location was new but we went through many hoops to just rent a truck to move things for less than 4 hours.robert T.