This was my 3rd trailer rental from this location, and the primary reasons that I rent from this U-haul is it's proximity to the county waste facility and most importantly, the friendliness of the staff.
Douglas L
Customer Reviews for Oquirrh Mountain Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The best uhaul location I know of. I pass by several closer locations to do business with Oquirrh Mountain Moving. They are hands down the best. Always quick, efficient and friendly. Consistently stocked with equipment.
Jason LThey are GREAT at Oquirrh Mountain! Just wish they were open earlier, or we could use the app/self-service to pick up a trailer!
Erik JLine was a little long for pixkup
Bryce TExcellent customer service and really friendly
Jesus RPick up was easy. The girl that checked me out was very nice and knowledgeable and professional. The truck ran great! Sure eats a lot of gas!!!!!
Kert Pwe booked online but was not given the option for the amount of time needed. we called to confirm we could extend it and was told that would be no problem, the gal was very nice. when we picked up we were told we could extend the drop off by one day and 3 hours and we would pay the hourly rate for the last 3 hours. on the day of return we got a call saying it was late and we would be charged for a full extra day, this was 30 mins before our extended drop off time. we returned it was given attitude when we called to confirm the bill we spoke to Jennifer who was extremely short and rude. she refused to explain why, wouldn't look at notes or talk to whoever told us it was ok, billed us for a full extra day and ended the call. we have used this location many times but will be taking out business elsewhere
Janessa HThis is the BEST UHAUL I have ever been to. The girl that check me in was so help and pleasant to work with.
Craig BI was instructed to take a picture of the odometer, in order to complete my on-line return of my rental, after hours. The website would not accept my photos therefore I could not move on with the process. Also, I reserved an appliance dolly. It was not there upon pick up. So, I had to drive to another location to pick one up. I know people are human. So, I would say address these minor issues.
Matthew Enothing staff was pleasant. equipment all very well kept. check out was also easy with staff.
Shane ECustomer service was excellent. The lady working there is a really good egg.
Johnny WWe had several issues with this rental. Pickup of the trailer went just fine, but once the trailer was loaded and ready to go, we noticed a flat tire. There was a nail in it that was causing it to lose pressure quickly. After a 2 1/2-hour delay, we were finally on our way, but because of the late start we got stuck in a snowstorm and had to spend the night part way through the return trip. An extra $140 we weren't planning on spending. The next morning, we got an early start and not even 20 minutes later we had another tire blowout on the road. A large hole in the tire. Again, we called the roadside assistance and were delayed another 2 hours. The same guy from the same company that repaired the nail said he had noticed that other tire had low tread, but didn't say anything at first. So, a planned 6-hour trip ended up taking over 24 hours and costing way more than planned. I would mention, however, that the main receptionist at Oquirrh Mountain Moving, was very understanding and went out of her way to help us, especially after the second tire problem. I just feel that proper inspection of the equipment by a qualified technician prior to renting the trailer would have prevented the whole thing. I was very disappointed with the whole experience and nearly an entire day wasted.
Craig CPlow the lot after a snowfall. The lot was very icy and rough. I don't think I could have pulled the trailer away or returned it the next day without 4 wheel drive.
Ron FHonest and helpful. I'll return to again.
Richard TJennifer was very nice and knew the business well. Sweet young lady.
Sharon OCheck engine light was on. Had to wait till they opened to get it fixed. Staff was slow to help
Christopher VI was advised that I my rental was for 24 hours so instead of returning it at my scheduled time of the same day. I returned it before the dead line of 9 am on my way into work only to be tagged $20 bucks sur charge of returning it after hours? Whatever that means! What a joke move to hit me for money. You guys are nickle and dime hustlers shameful
Joshua PGood customer service and the U-Haul team super helpful they help me to set up the trailer. Amazing
Andy MI rented the 12' open trailer for 24 hours. The staff were very helpful and nice. The rental couldn't have gone smoother.
Tom DI was very happy with the person running this location!
Curt BThe folks at Oquirrh Mountain Rental are always great and helpful when I need a rental.
Paul BExcellent help provided, was overly happy with equipment
Mike WEverything is great, customer service is very nice. The ladles at the counter accommodate me well with what needed, understanding my needs, Friendly and rates are very reasonable.
Carlos SSecond time I used this location and again the trailer was good and the service was excellent.
Douglas LVery easy drop off and the personnel was great.
Mark PEverything was straight forward, clear and well explained. Super location for me and will use and recommend.
Douglas MThe location where I reserved the vehicle was moved almost 8 miles further away. Increasing my costs as you charge per mile
Jared WGive the lady who helped me a raise. She was fantastic
David HIn my opinion everything was fine
Aslhey PExcellent service ,professional staff .
Mary UWonderful service!
Joseph JNone , they have the best customer service and knowledge with the equipment Always so friendly
Jesus RGreat location and close to my home!
Thomas DWeekend staff didn't check in truck or equipment rented. Staff didn't communicate that truck wslas retured early.
Seth MGreat customer service!!!
Phillip ORight turn signal was out on trailer sent us with it anyway
Tom SI had made a reservation at a different uhaul location. When i showed up they told me that the licence plate on the trailer was missing and therefore couldnt rent the trailer to me. Thier system was down at the moment, so they couldnt look up different locations to get me a trailer. I suggested that they call a location close to where i needed to pick up the vehicle. They called a location in a completely different city than what i told them. They moved my reservation to that location and just wrote down an address on a sticky note and gave it to me and told me to go there to get the trailer. When i showed up they seemed completely confused for a moment until they realized who i was. Once again they only recognized me because of my phone number written on a sticky note. Their system was down as well, so they asked me to write down all of my information on a piece of paper. Some of the information they needed was my credit card information. I realize that you have to pay for it, but they kept joking (I hope) about taking my card information and buying things like lunch with it. Very unprofessional. They then argued with each other about who was going to help me out with the trailer. Neither one wanted to. They finally decided who would help, but they didnt seem too happy about it. They then took me outside to hook the trailer up.They didn't seem to completely know what they were doing. Instead of guiding me to the trailer they asked if my truck had different camera views so they didn't have to do it. Once I told them that it did but I was unfamiliar with how to change views they begrudgingly guided me to the trailer. Once hooked up to the ball they asked me to hook up the emergency brake cable, trailer safety cables, and wiring connection on to my truck. I thought that was their job. I have rented a lot of uhal trailers and never had to do any of that before. I asked because of this whole fiasco if I could return the trailer to the location that I originally had a reservation with. They told me that I could, but it would cost me $100 more! So once I was done I had to spend another 2 hours to return the trailer to where I got it. They didnt seem empathetic to my situation at all. When i was done, I showed back up to their location 15 minutes after closing. (5:15pm) my regular uhaul location is open until 7pm. They never once told me what time they closed for the day. The place was locked up tight and there wasn't a single car in the parking lot. I was completely unsure of how to proceed as i had only done 1 or 2 after hours drops before. Those times were years ago. I had to back up the trailer and unhook it all by myself. This whole time hoping things were done correctly and that i wasnt going to be charged extra for it. This whole experience was the absolute worst uhaul experience I have ever had.
James PThe customer service (sales personnel) went out of their way to help me get the best deal.
Lee VThe only problem we had was with checkin when returning. We returned it on time but the young lady who processed it apparently didn't do it correctly because were were called the next day by someone else at this location asking about it's return. She realized we had returned after investigating the record further it but it should've been done correctly when we returned it.
Ronald UEverything was so quick and easy. Friendly service.
Jacquelyn BThe exact location was a bit confusing. The name on my contract was Oquirrh Mountain Moving, but the name on the sign on building was different. - CRA America. The correct address was on the sign, so I assumed I was at the right place. And I saw U-Haul Signs on above the door. If seems like it would easier to confirm I was at the right place if the names matched. I delivered the truck late on Saturday night, so I could not enter the office to confirm I was delivering to the right place.
Chris FThe staff was very kind and friendly. Loved my experience. Merci
Eric SKey drop off spot could have been indicated in the
Brendan JThe app sucks for returning. It always has. Add pictures everytime and then it lags and won't proceed. Come on uhual invest into your app it's garbage for the day and age we are in.
kyle cExcelente customer service , even when they were so busy on Sunday, she was so kind , great knowledgeable to all my questions No just with me , she was like that with every customer Definitely recommend this location
Jesus REn mi opinión necesita una persona más que le pueda ayudar para ser más eficaz para la hora de entregar el equipo que uno renta sea a tiempo y no esperar tanto para recibir el equipo que uno renta y sería mejor porque hay equipos pesados y la persona que nos ayudo no tiene la suficiente fuerza para atender a todas las personas que llegan al lugar
Daniel LI wish I knew the lady's name who helped us. She was SO GREAT!!
Erik JNothing. Great service !
Boyd WThe young lady that checked us in did great explained everything when we brought the van back drove 27 miles put y gallons of gas in she still charged me $8 + for gas she continued looking on the computer I think that u-haul has a problem with there system or there vans in town get less than 3 mpg I will look for a different vehicle as we are still in the moving mode
Ronald PMy experience has been just excellent 👏🏻👏🏻👏🏻👏🏻
EIRO HThe office wasn't open on Saturday morning at 10am and then came back at 10:20 and still wasn't open. Some had been there since 9am waiting for someone from U-haul to show up.
John AThe old lady in the office was very rude. I wouldn't send anyone to that location.
Robert BThis place is great to pick up a trailer, everyone is so nice and helpful. I rent from here a lot!
Nicole S