Le client n'a pas laissé de commentaire.
Trevor R
Customer Reviews for Orange Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful folks to deal with !!!
Debbie SMake the hole for the key box bigger. The key can be damaged squeezing the fob in that slim slot. I've been using this location for over 10 years and appreciate their service.
Darius MThe people here were friendly, but not all of the equipment I reserved was available at this location.
Janine PI felt bad for the guy who was checking me in he only had to do U-Haul work he had to do lottery. He had to do the fuel pumps and the sandwich center for ordering he was one person having to stop and take care of other people while trying to check in my U-Haul I found this to be very unprofessional. U-Haul should have its own center in the store with its own person to check you in not at the front counter, where all the other transactions have to take place and the U-Haul drop off or purchasing have to wait.
Ellen FThe Van that I reserved was not at the location when I came to pick up the Van. The person did not return it on time. The Associate at the rental place tried calling him and he did not answer back. I was given a larger truck which was more than I needed. I had to wait 45 minutes to get the truck which put me behind my intended schedule. The phone calls to the client were not initiated till I arrived to pick up the van at the reserved time. I do not know your protocol but I think the calls should have been made earlier and a plan in place.
jim wWorst customer service experience that I can recall. Facility staff refused to provide any support for checkout experience, in addition to having an overall negative attitude from the outset of the experience. Staff claimed to have absolutely zero knowledge of mobile/afterhours drop off. This was my first time using U-Haul and would never do it again, nor will I return to patronize this establishment.
Monica JPeople were very friendly and very helpful. I reserved a truck and a dolly for my move. When I got there they did not have the dolly I reserved. The truck was not in good condition. My move did happen and I would still recommend uhaul to friends and family.
SYLVIA GThey are ALWAYS so nice here and it’s always so quick and easy to get a rental
Crystal SCabin and rear were dirty and unswept. Moving blankets were in a pile and unfolded
Paul Hone note,, that Van had no heat, may want to have it serviced, otherwise it was good to go
Richard CReveal any current damage to vehicles upon pickup regardless of amount.
John MYou should have a frequent flyer program. I rent uhaul vehicles many times during the year and it would be great to get some sort of discount or reward.
Craig SCustomer service the worst I have had with a uhaul vendor. I put in a formal complaint
Moses WDon"t make your customers get the dollies themselves. Customer service should be #1 priority.
Angela GMoving days can be hard. This U-Haul location made it easier.
Farrah CAir conditioning did not work. Truck was dirty inside. I pre confirmed online yet needed to repeat the process upon arrival. I asked for a different pickup location, but was sent here instead
Corey Shorrible and rude customer servicr
Nick MStaff was friendly and helpful
Harold VOutstanding customers service and the representative was incredible helpful.
David Eyou guys are the best, thabks
Kevin RVery quick check in process. Had me on my way in no time.
Todd BThey was excellent with my help
donald sEverything was great from the service perspective
robinson jI called this location to confirm drop off and was told I couldn't drop off because I had a car dolly and to call U-HAUL customer service. I called she told me they have to take it and she put me on hold and called the drop off location. She came back and told me to take it there that they would take it. I take the truck there and they still told me now. As I was on the phone with U-HAUL the store manager came out and said I could leave it. Overall the experience with U-Haul has been nothing but a headache. I will be moving 6 hours away and am now looking into other moving truck companies to rent a 26' truck for my move. If they are going to send a message offering a discount they should honor it!!!
David CExcellent customer service. Easy access.
Denise WI will always use this location in the future
ROMONTA TCredit card was charge 4 times with different amounts. Van was not clean inside or outside.
THURMAN HDid not have the size truck that I reserved 2 weeks in advance for. Instead Uhaul called and said I would need to pick my truck up at another location. My original pickup time was 8am but when I get to the new location they don't open til 10am and I have movers scheduled for 9am. I had to drive to another Uhaul and settled for a smaller truck. I was unable to load all of my furniture on it and will have to make another trip.
Chris SAll was lovely
Brian DConveniently just off 288 and after hours refueling.
Edgar CToo expensive. I’ve never paid this much for a uhaul van that I only used for maybe 3 hrs
Kenja CWon't go anywhere else.
Thomas SI was very pleased with my WHOLE rental experience. I've rented Uhaul b4 but I would say this was my BEST experience.
Kirby KInstall a combination box/kiosk to pickup key 🔑 after customer has completed the online phone checkin just in case location operator arrives after opening time hours to service counter.
Eric HExcellent service à la clientèle.
Usunobun AMike at the Orange Market was super, very helpful in every way.
Randall REfficient and knowledgeable staff is a PLUS! Highly recommended and will definitely rent from here again in the future. 5/5 ⭐️!!!
Percival CEasy to find, easy parking, drop box location was easy to find.
Douglas BWe was scheduled for a 9 am pickup, but the location do not open until 10 am. With that said when making an schedule appointment make sure it's when in the window that the facility is opened.
Willie WI was unsure of who of the location. The vendor was in a gas station and there were no signs.
Carl BBe up front about the hidden prices. And more information. Cuz you suck!
Randy GThe truck I ended up with had no ramp and I didn't notice until it was too late. It made no sense for me to have dollies and no ramp to roll them up. That was very inconvenient.
Tiera O