I signed up for mobile pickup, but this location didn't allow it. The staff wasn't responsive, but not friendly. At the end, I was charged a 25 $cleaning fee which wasn't mentioned by the attendant. She said the amount would by an estimate of 89 $based on my mileage. When I returned the vehicle via the mobile app, I asked for a U-Haul representative to contact me to discuss my bill. No one has contacted me in the past 8 days. I will not rent from U-Haul again.ERIK M.
Customer Reviews for Orange Market
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chesterfield, VA 23832
(Corner of Newbys Bridge Rd and Courthouse Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 6h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROCKY L.
Le client n'a pas laissé de commentaire.CHRISTOPHERDAVID S.
Nice and friendly, very accommodating family owned business. Highly recommendedKevin S.
The inside of the cabin floor was not clean. I had to sweep the back of the truck because it was extremely dirty and dusty. I would suggest that if there are known issues with one of the trucks, it should not be made available to rent. The truck I received had the "check-engine" and "check-gas cap" lights on while driving. I had to contact roadside assistance to have it looked at.Natasha S.
Never received a receipt in my email.JOHN B.
Le client n'a pas laissé de commentaire.JERRONDUVAL C.
U-HAUL HAS LOST ME AS A CUSTOMER. PERHAPS TIMES HAVE CHANGED AND IT HAS BECOME ACCEPTABLE TO NOT PROVIDE SERVICE TO A CUSTOMER, BUT INSTEAD FORCE THE CUSTOMER TO DO ALL THE WORK ONLINE AND THEN BE TREATED WITH ARROGANCE, RUDENESS AND CONDESCENSION AT THE RETAIL LOCATION. THIS IS WHAT I ENCOUNTERED AT ORANGE MARKET IN CHESTERFIELD, VA. THEIR ARE OTHER ALTERNATIVES TO U-HAUL AND IF I NEED A RENTAL TRUCK IN THE FUTURE, I WILL FIND THEM AND NEVER USE U-HAUL AGAIN!!!ROBERTO C.
The only issue I had is the location call me at 9am asking me about the return of my Uhaul, which due back at 12pm. I can earlier than the contract amount but was charged for being a few miles over. In my opinion if a customer accommodate the business then there shouldn't have been any charge. Although, it was 3,36 $ but repeat be at the top priorityDARNELLMICHAEL H.
Was told that we would be able to return the unused boxes through the buy back program. No such thing happened even with the receipt. So many hoops to jump through making it inconvenient and impossible. Don't trust the buy back program, you'll be had!RICHARD J.
Blood on seat, was not wiped down, trash everywhere. Very disgusting!!!!!!JASMINENICOLE L.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.CHRISTOPHERM C.
Le client n'a pas laissé de commentaire.ERICA M.
Relocate the franchise to someone else, or to some other business, that will provide better, friendlier, customer-focused service. The female representative was rude and insulting to me.Matthew B.
Had to wait over 30 minutes to get the rental. Associate requested that I call the main uhual number for requested information, this put us well over an hour behind schedule on an already tight deadline.Charles E.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.LANCEHARVEY V.
We were told they would not take our return. I asked where we could return it, she was rude and said she didn't know and would not help us.Mark S.
I was told to wait 2 minutes for a manager to check it in. After 5 minutes, i ordered a sub sandwich since i was waiting. A guy came out and started slicing meat and the other employee put the sandwich together. 2 other people ordered behind me. 30 minutes later i realized he was the manager checking me in.Michael V.
A smaller location with limited hours, but they make up for it with great service, willing to answer questions on the phone, and very helpful. Uhaul needs some way to notify customers with a reservation if there will be a delay.James P.
First of all, my on- line quote was 127 $. When I returned 15 foot truck, I was quoted 212 $. The on- line person was very helpful. I contacted my credit card and will be disputing the amount. Something wasn't right about the whole deal after return. I di want to pay but not last amount. The initial price was a discount because it was a round trip: returning to original location and also mileage was discounted also through on- line. Merci.Rafaela T.
Great customer service at this location.Paul E.
Le client n'a pas laissé de commentaire.ROBERTBENJAMIN J.
That particular location has very poor customer service, I went to return the rental cargo van before 6:30pm which is the time listed for that location in regards to the U Haul rental, the manager refused to check in the vehicle, was very rude and disrespectful even to the UHAUL representative who spoke with him after I called Uhaul to report the situation ( that representative was very kind and even offered me a 50 $discount for the inconvenience, that location is a poor representative for UHAUL from whom I rented vehicles many times and was always pleased with the service,thanks for asking, I won't go back to that location for anything.STEPHENO H.
Le client n'a pas laissé de commentaire.RONNIE P.
Give a print out of the vehicle damage report to allow for proper inspection.GEORGEEDWARD M.
Le client n'a pas laissé de commentaire.Tamm T.
No problems at all.Randall C.
Problem free pickup. Management was helpful, friendly and polite.John F.
Check to see how merchants are doing periodically. Good company... bad choice to let other vendors use your name. Will like to send photos on how the trucks was with USED mask and food containers and trash. Had to wait at least 15minutes for the ppl to clean my truck. Ask the lady about me being charged for another day? only had the truck for less than 24Hrs. When I called to extend rental through customer service, I was told it was ok, I will be charged if it was AFTER 2PM . She was very rude in Orange market . Told me to call customer service if I have questions. Called and sat on hold for 1/2 hr. To be told a supervisor will contact me. Haven't heard back from anyone.LaMesha J.
We've rented before and everything was fine but not this time. Scheduled pick up for 8am, received confirmation then got a call the night before stating not open until 10. Gas tank was empty. Inside was not cleaned and had rock salt on floor. Was very disappointed.STEVENRICHARD A.
This "location" is terrible. I had to wait in line forever to get anything done because they are also a gas station. Took over a half hour just get the keys and when I returned the uhaul they didn't even look over it because they were so busy. I will probably never use uhaul again. and would love to request a refund. It was unbelievable how terrible this was...CRAIGTRENTON M.
Le client n'a pas laissé de commentaire.Henry F.
Amy is great! Amazing customer service!Andy S.
Le client n'a pas laissé de commentaire.Keith W.
The cashier told me the rates and they were what I saw online. He acted like he was just talking to me and asked when I would be able to return it. I said hopefully Friday night but want to pay until Saturday just in case. So I paid for two days. He wrote I would return Friday night even though I immediately said Saturday rate after. I returned the vehicle in under 48 hours and was charged for 72. I not only will not use uhaul again, I will never give another penny of my money to the orange market. They are a joke of an establishment and incredibly rude. I was charged 152 for less than two days of a uhaul and still had to fill the truck up with gas.shane L.
Quick checkout and very friendly!Raymond W.
Le client n'a pas laissé de commentaire.China K.
Le client n'a pas laissé de commentaire.JOHNWESLEY B.
The service was good, maybe limiting how many contacts you need to rent would be nice...Michael M.
Really Dislike not getting hard copies of paperwork,DAVIDWALKER W.
Le client n'a pas laissé de commentaire.Virginia K.
Le client n'a pas laissé de commentaire.THOMASINAMARIE C.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Anesia D.
Le client n'a pas laissé de commentaire.Bryan B.
Customer service at this location is incredible!!! Very friendly and willing to help!Daniel A.
Le client n'a pas laissé de commentaire.MICHAELWAYNE T.
Dropping off keys in drop box were not in return instructions. Would include a reminder to drop keys in drop box and where to find drop box.Kara C.
Le client n'a pas laissé de commentaire.Austin B.
Horrible customer service would not recommend.Mikayla R.
Le client n'a pas laissé de commentaire.DAVIDWARREN EUGE R.
I was overchargedtenieshala M.
Le client n'a pas laissé de commentaire.CHRISTOPHERSCOTT P.
Le client n'a pas laissé de commentaire.James W.
When I reserved this truck on line I checked that I did not want the the extra insurance but I see on the invoice I was charged 14,00 $.Wayne P.
They treat you as a valued customerERWINL Z.
I will continue to use Uhaul but the owner of this location was not patient and kind. She is short tempered. I have used Uhaul for years and recommended to many in my organization but will never use this location again. The truck was not prepared, I called one hour and a half before picking up the truck. There was large chunks of ice on the top and the windshield was covered, it took myself and my daughter some time to clean it off. It was dirty inside. I have never had this problem from any of your other locations. Petersburg is the best, well kept and courteous manager. MerciANGELAGRETHEL C.
Clean the ice and snow off the truck BEFORE you rent it out. That is called common courtesy. It is YOUR truck after all. Truck was clean but my gosh. Get a tune-up. Friggin thing was struggling just to climb a hill and it was empty. Gonna use Penske from now onKRISTINATAMAR D.
Rated it below average because manager said he forgot to have self check in video sent to me and they was an approaching winter storm coming so if I just put the keys in the drop box after hours, if I came back early, he would not charge me the 20 $convenience fee. Turns out I got charged the fee anyway!ROBERT S.
Awesome employees. Very accessible.Keith S.
The video to retire after hours was detailed and easy to follow. It allowed me to go through the steps with ease. The step by step process of after hours return was simple and I prefer a contactless process whether it's after hours or not. This should be an option for drop off and/or pick up as an alternative due to covid 19zFLORENCE J.
Le client n'a pas laissé de commentaire.Brian M.
Very friendly and professional!Neil H.
We've always had a pretty good experience with uhaul but the customer service we received from this location in particular, was amazing. They were extremely personable, funny and even while their system malfunctioned were very positive. Would definitely recommend people rent their uhauls through them.Kristina B.
Le client n'a pas laissé de commentaire.MARK N.
Friendly SertMUHAMMAD W.
Le client n'a pas laissé de commentaire.Zelda B.
Excellent friendly service, would definitely use again.Carl D.
I had to extend my rental multiple times and they were very accommodating! Excellent service and nice people!Renee A.
Nothing. Everything was top shelf.Thomas S.
The location and staff did all that they could to make my experience as pleasant as possible.Daniel A.
Very unprofessional car was not clean at all cargo van cut off on me to time. then when I reported to the store they act like they did not hear. They still wanted me to pay for bad Service. Inside of the driver seat smell like feet.Sylvia H.
AC did not work in the truckADAM B.
The people working the counter were very nice and professional. Great personality and very nice to talk to will use this location againJoseph H.
Staff was extremely friendly and helpful with the rental process and that new truck was spotless! And that huge truck was so easy to drive!Anthony V.
The service staff was very pleasant and accomodating.Floyd B.
Le client n'a pas laissé de commentaire.PHILIP D.
Le client n'a pas laissé de commentaire.Kenneth K.
Great, easy service!Jean G.
Le client n'a pas laissé de commentaire.ALEXANDER C.
Representative tried to say we had a dolly. No dolly was ever provided to us nor on our contractJOSEPH F.
Le client n'a pas laissé de commentaire.DICK R.
All good.Christian T.
Le client n'a pas laissé de commentaire.Melvin H.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Julie D.
This location needs to update it's hours in order for Uhaul to better schedule customers reservations. Their information reflects and opening time of 6am, no one showed until 9am.Taylor R.
Excellent, professional and friendly service. Quick processing without delays.gale W.
Le client n'a pas laissé de commentaire.Sherry P.
Le client n'a pas laissé de commentaire.STEPHANIE F.
Le client n'a pas laissé de commentaire.Deborah D.
Easy transaction . Professional.MICHAEL K.
Le client n'a pas laissé de commentaire.Darline C.
Bad customer serviceAngel S.
The equipment was clean and available but the personal service was nonexistent.Angress S.
Cargo area of the van was filthy. Had sticky liquid residue all over it and had an unpleasant smell. Driver and passenger seats had dog hair all over it.PATRICKL B.
I had a great experience with the pickup and drop off locations. All the people I dealt with we're polite , professional and courteous. Very good experience!John F.