Customer Reviews for Orange Towing Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

Please always make sure to walk around the truck even they say all is fine . because they will charge you for dammage you didn't do Especially windshield damage's etc and if the truck sells for smoke refuse the rental because they will charge you for cleaning it

Évaluation :

1

It wasn't the location's fault. Your app and website are extremely stubborn and not user-friendly, even for the tech savvy of us. Took me an hour to pick up the darn truck and I can to call U-Haul to do it.

Évaluation :

1

App should be more user friendly

Évaluation :

2

The main issue was the long wait time on the phone standing outside in the bitter cold weather. Took about an hour and a half to get into my rental, I was lucky that someone left their returned truck unlocked which helped a bit. A long exposure to below freezing and windy temp can cause skin burns and even a heart attack. Regular U.H custimer servise respond quickly, but it takes very long time to get a person on 24/7 truck share. Should have an automated way to reactivate a reservation if you are late (I walked on foot from one U.H to this one since the equiptment I needed wasn't available so ofcourse I was late)

Évaluation :

3

the truck waS muddy there was a tire service light on and no pick-up.... of more concern was the rude woman at the 1-800 number....they never updated my contract and I waited on hold for 19 minutes....that is WAY too long for customer service

Évaluation :

4

I was charged $30 as a fuel surcharge.....was not expecting thst

Évaluation :

5

Truck was clean, ran well ,would rent again.

Évaluation :

5

The representative in this location was knowledgeable and kind.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

Treating costumers with respect.

Évaluation :

1

I was verbally abused by the agent on the phone from this location and threatened that my account would be marked as delinquent. I had called U-Haul to extend the rental and the system was down at that time so the agent added a note as to when I was returning the van. To this agent that was akin to telling them I was never returning it and didnt give me the right to keep it until I had said.

Évaluation :

5

best customer service

Évaluation :

5

Dropped off location was closed.

Évaluation :

5

Meir is the best guy and give the best customer service

Évaluation :

1

The truck was almost on empty. No one around yo help with getting my truck. My pick up time was 10 I was there at 9:45 and didn't get my truck till almost 11. There was no WiFi to use to do the app pick up. I will NEVER rent from uhaul again.

Évaluation :

4

This drop-off location was fine, but not what I originally requested or what was assigned. Because of this I had to spend an extra hour in transit. Exactly not what I was looking forward to after a long move.

Évaluation :

5

It was a disaster trying to rent through self check-in. After spending more than 35 min. I still couldn't get the van because they couldn't reach the contacts i provided, this is after taking a pic of my face and driver license front and back... this was insane (as if reaching my contacts is any way of securing my identity) it felt like I'm signing up to work for the secret service or FBI... never again!! What a waste of time.

Évaluation :

4

Location pickup was fine. I highly recommend against using the U-Haul app. I sat at this location for 3 hours waiting for U-Haul to send me an email with key lock box code. It NEVER came and U-Haul location owners had to come from home to help me because U-Haul Rep was extremely unprofessional, rude, and completely unhelpful!

Évaluation :

1

I tried to rent at a different location and was told they didn't have the equipment I wanted so I was sent here. Pick up was supposed to be 10:00 AM but the representative didn't show up to open the store until 10:45 and didn't have the blankets or dolly I ordered. . .

Évaluation :

2

The truck was so dirty that we had to clean it before using it!! Who has time for that when you are in the middle of moving!! They changed location to pick up the truck. We had to spend extra money for gas and toll charges to get it.

Évaluation :

5

best service ever

Évaluation :

3

Although it was clean the mats had dry dirt on them, I used my blankets to cover the dirt. The windshield was covered with the for rent sign. I stored it in the back of the van. The mobile phone check out was fantastic. Will rent again.