Customer Reviews for Orchard Express Storage
(Concessionnaire U-Haul dans le voisinage)

470 évaluations

5415 S Orchard St   Tacoma, WA 98467

(253) 472-0387

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(253) 472-0387

5415 S Orchard St
Tacoma, WA 98467

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGEY P. 
Évaluation :
5

I rented this storage unit for 5 years. I was on automatic payments the whole time and I never missed a payment. With that being said, twice over the last 5 years I have showed up to my storage unit to find a red lock on my unit locking me out. Claiming I was delinquent. That was my only problem I had with this business or employees. I know it was made in error, however attention to detail needs to be considered when you're locking out a unit to make sure it is the right one.

ANDREW L.  |  Expérience générale 
Évaluation :
2

I arrived on time to pick up the truck the representative was talking to someone and I waited 10 minutes when finally he was able. After I confirmed my reservation and he finished with the paper work he gave me the keys. I asked please come out with me outside to help me with question I had about the truck. His answer was let me to take care of this customer that just walk in before I can help you. I asked why he is not going to take care of me to the end before he wants to take care of a customer just walked in. He refused to help be and I took the keys and walked out angry. His responsibility was to take care of me to the end and help me to leave satisfied before he starts with a customer that she just walked in. Trouble customer service.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

It was a quick and comfortable check in/out. A+.

KESHAV B. 
Évaluation :
5

Very helpful and caring team ! I lucked out and got same day pick up due to cancelation. Fast and friendly service

MELISSA L. 
Évaluation :
4

The self service check in and rental process was super easy and fast.

Jeanette K. 
Évaluation :
5

Excellent service à la clientèle.

LAMONT N. 
Évaluation :
3

It would be much better if there was a place to park

Dan Huy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE M. 
Évaluation :
5

Needed an appliance dolly for a couple hours over the weekend, and Orchard Express was professional, quick, the same cost, and pulled through. Can't ask for more. The main U-Haul place fell through after telling me I didn't need a reservation for a dolly, and two other Neighborhood U-Hauls told me they couldn't rent dollies out without a truck rental. Orchard Express is my new go-to for Uhaul.

Gary T. 
Évaluation :
5

Nothing to woth the location. But charging 2 day rental for 1 day. And still haven't been reached out to regarding it.

Isaacc H. 
Évaluation :
5

There was some confusion with where my reservation was located. I really did not appreciate that, it caused me to get a late start on moving and added extra miles to what I thought I would be driving for the van. This is not the employees fault, they were great. It seemed to be an online booking issue.

CHRISTIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

The staff did a great job for me.

RICHARD H. 
Évaluation :
4

Easy and smooth. Vincent was great! We will be back :)

ERIN S. 
Évaluation :
5

Nothing. I had to change my reservation several times, but everyone was very accommodating and check-in and check-out was SOOOO easy! Merci.

AMOURET L. 
Évaluation :
5

This was the easiest thing I had to deal with during my deployment. The staff were always professional and polite. I would definitely suggest using the facility to anyone. I'll be back in the future if the need arises again. Thanks for the great service.

mark w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Charge me for gas I did not use

DARLENE H. 
Évaluation :
5

Excellent service à la clientèle

adefemi a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA A. 
Évaluation :
3

I understand because of Covid, but there wasn't anyone there on A Saturday.

Kathryn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

I always go to this location to rent my truck and the owner is always so nice, professional and answers all of my questions.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marlene M. 
Évaluation :
5

Staff was always friendly and great to work with. The unit for me sadly left a lot of my items moldy or musty from dampness. The mouse issue, just plain yucky :(

sandra s.  |  Expérience générale 
Évaluation :
4

none

DONNIE LEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith w.  |  Expérience générale 
Évaluation :
5

Everything went smoothly. I do have to say that the 1,00 $ charge for "Environmental fee" is BS

KURT T. 
Évaluation :
5

Scott, and Vincent were absolutely helpful, every time I called about something they were able to answer my questions. They returned my calls quickly, they were always professional.

TRICIA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA T S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly b.  |  Expérience générale 
Évaluation :
5

Clean the interior of the truck... there is a pandemic going on!!!

WILLIAM K. 
Évaluation :
5

The trucks need to be cleaner inside especially during a pandemic.

Michael S. 
Évaluation :
1

Very unhappy with the pick up process and lack of communication. I ended up having to drive to two additional locations to pick up furniture blankets because I was not informed there weren't any even though I had reserved them. This was not only disappointing and time consuming, it set back my move.

James M. 
Évaluation :
5

Your app and online check in were terrible. The app would not take a picture of my license and the website wouldn't track my location as I sat in the parking lot. I had to come back when the office was open.

FELICIA M. 
Évaluation :
5

This was a fantastic experience - from picking up the uhaul to dropping it off!

STEPHANIE RAE S. 
Évaluation :
4

I used the mobile pickup everything went well until picking up vehicle it had me wait 30 minuted for “approval” on the website and then I had to start over and finally gave up and called the store. The person on duty was nice enough but by the time I got to the counter the site finally worked. I would invest a little bit more to take the site go smoother but overall still decent experience.

Manh N. 
Évaluation :
4

The sales man was rude, used profanity, accused me of not returning a dolly, threw moving pads on the floor and was very unprofessional and perhaps needs a anger management class. He did apologize after his behavior yet it was still unacceptable.

Tia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyong C. 
Évaluation :
5

Stay being customer oriented , friendly and helpful.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE C. 
Évaluation :
5

This was the best customer service experience I've ever had at a time when it is most needed. Merci.

Delphene A. 
Évaluation :
4

Prompt service with smooth pickup and return. Truck was in good condition.

JAMES LLOYD R. 
Évaluation :
5

I love coming to this store for my truck rentals. The owner is always nice, and polite. I prefer this location over any other location.

Jessica B. 
Évaluation :
5

Great service, very effecient and no hassles.

charles S. 
Évaluation :
5

Excellent service à la clientèle.

MARY R. 
Évaluation :
4

No comment

ANTONIO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DION C. 
Évaluation :
2

Poor customer service. They have services on their website that they do not provide. I reserved a van for 9am online through their self service that was listed as an available service on their website. The day before picking up my rental Scott calls me to let me know that is not a service they provide therefore my rental would not be available until an hour from the original scheduled time. He sounded unbothered by the inconvenience this caused me. Move forward to the morning off, a lady calls me to let me know they've been waiting for us since 9 for our rental so i let her know Scott had called us to let us know otherwise. Last, during check out time scott ended up charging us an extra 20 and couldn't figure out way. Will definitely used another location next time.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy G. 
Évaluation :
5

Staff there was very friendly, I think that his name was Scott. He made me feel welcome.

ROBERT SAMUEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

In a busier location like this, the guy behind the counter could probably use a little help. He managed to make everything easy, but I could tell he probably would've been thankful to have a helping hand. He should be commended on his patience.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bartons M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID NELSON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON WESLEY K. 
Évaluation :
5

Inside of van need to be cleaner.

gilberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Scott was the agent we talked too. He was knowledgeable and kind. I would totally refer anyone to you!!!

DEBRA ANN B. 
Évaluation :
5

Fuck uhaul

ALEXANDER W. 
Évaluation :
4

They had a vehicle for me as i requested. Was a smooth transaction for checking in and return. Tried for over an hour at a location closer to me...on hold.. Never got back to me. Tried multiple times no answer...record blather.

betty O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda M. 
Évaluation :
5

Awesome service

LEVI W. 
Évaluation :
5

Awesome service throughout by Scott. Thank you for your fantastic personality and service overall.

PAULINE C. 
Évaluation :
3

There aren't enough rentals in the location. I was rushed to have the vehicle back so it could be rented to another person. Unfortunately, I couldn't make it, and I think I was charged for it (but the trucks are considered as an “all-day rental”). I also think the mileage is too expensive is you are already charging for gas (if needed) and insurance. When you rent a 29,99 truck it turns into over 150,00 $ after the return (depending on travel). Someone with better price options will eventually take your business if you don't have something else to offer.

Rachel L. 
Évaluation :
5

Great help at the beginning and supper easy process. Merci.

BAILEY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN S. 
Évaluation :
5

Been here several times, they offer the best and quickest service in the area

CHRISTOPHER LAWR B. 
Évaluation :
3

I was surprised at the amount charged to my account. I only had the truck for 1,5 hours. I was given an estimate of about 76 $. I was charged 98 $.

LOHRA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sierra S. 
Évaluation :
5

Easy access to online reservations and a very pleasant checkout. Easy to return. Van was clean and upgraded equipment.

NADINE H. 
Évaluation :
2

Apparently I left a curtain rod and small piece of dry wall some where in the bed of the U-Haul and was charged a 25 $cleaning fee?? Bad business I will let my friends and family know not to use U-Haul.

COREY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LORETTA M. 
Évaluation :
5

Excellent experience, service and price!

GREGORY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernardo G. 
Évaluation :
4

Customer service was incredible. The vehicle was maintained above my expectations. I would recommend this location particularly because the agent was so friendly.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mike W. 
Évaluation :
4

Dropped off after hours but it was clean and well marked.

Jason R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Yes, this was easy and simple and I will definitely recommend to all my friends and family.

Cris Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cory S. 
Évaluation :
5

Pick-up was super easy. I recommend doing the online check-in before you arrive to speed up the process.

Kirk R. 
Évaluation :
5

Outstanding work by all, thanks!!

Cory A. 
Évaluation :
5

Was quick and easy did it all online!!!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammi H. 
Évaluation :
5

The employee was extremely friendly and made the check out process very easy!

Ute R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross P. 
Évaluation :
5

Great experience and employees always helpful

Nina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
3

Its apparent that some of your employees arent people persons.

David N. 
Évaluation :
5

The customer service was excellent.

Jacqueline P. 
Évaluation :
4

Make sure to tell people during registration about after hours fee & that you can go online to complete a "return vehicle" report. Other than that the gentleman that helped me has incredibly nice & professional behavior.

KaChet M. 
Évaluation :
5

The guy (sorry forgot their name) that scheduled my Uhaul pick up and the guy that assisted me with checking out my uhaul had excellent customer service! They were very friendly and helpful. I would recommend this location to anyone! Merci les gars!

Tosha N. 
Évaluation :
4

Check in was quick and easy, Storage unit very clean, as is the rest of the property. Should work out just fine for my needs. And the price is good compared to others I saw online. Very satisfied.

Craig S.  |  Réservation 
Évaluation :
5

When I arrived just a minute before closing, and she treated me very nicely and didn`t make me feel rushed or that I was bothering her in any way. I really appreciated her.

BONNIE C.  |  Premières impressions 
Évaluation :
5

yard area and inside buildings very clean

MICHELLE B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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