This location was great. The issue was that I was not notified that my original reservation at the Gore/OBT location was not available. When I showed up to pick up my vehicle I was told that I had reservecd it at the Grand Street location. When I pulled my email, it clearly indicated that the OBT/Gore St location was my reserved location. Had I not been dropped off with my packing pads and dollies, the 3/4mile distance would not have benn an issue as I could have walked over. When I asked about the $50 gaurantee, I was connected with the area dispatcher. The woman I spoke with saaid hat she texted me 5 times starting at 8:33am that the location for pickup had changed. The only text at 8:33 am was asking me to upload my drivers license. When I advised her that I had not received texts indicating change of location she insisted she had sent 5 texts ( I find that hard to believe that 5 texts would go out in 1,5 hours). I requested that she provide a screen shot of the texts. She refused, saying that she wasn't going to give me her number, which was peculiar since if she sent 5 texts, I would have had the phone number the texts were sent from. It doesn't make sense. She advised that they would not honor the $50 guarantee. I am a realtor and stage properties and rent UHauls fairly regularly from the OBT/Gore St location. I spoke with corporate about the situation and was adfvised that the rental was noted with my concerns and they would request the $50 credit. If I had been notified, this would have been a non-issue. As it is to be told it was communicated but not be willing to confirm that with a screen shot of the texts is un unacceptable. I believe I should be credited $50 by UHaul..David P.
Customer Reviews for Orlando Garage Auto Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Orlando, FL 32805
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
Testimonials From Recent Customers
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Le client n'a pas laissé de commentaire.MARK B.
Great Service and Very FriendlyRAHUL P.