Le client n'a pas laissé de commentaire.
Robert L.
Customer Reviews for Ortega Notary Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Uhaul and the sign on the business door stated they opened at 9am, we had to call the number on the door at 9:20 as no one was there yet. The woman that answered said she would be there in a few minutes. When she arrived, she was not dressed professionally and then forgot the key to the business. She was thankfully able to help me get checked in while standing outside of the office and got me going with the truck. She wasn't helpful in problem solving the few issues with check in. She was not knowledgeable regarding the truck, equipment, or uhaul questions I had in general. She also appeared to not be knowledgeable regarding the process and was not able to answer almost all questions. We asked about where the ramp for the back of the truck was an example and she wasn't able to answer. She said they had a ramp but was unable to find it as it wasn't on the back of the truck where it usually was. We ended up going without it as we were a little tight for time. After her getting to the business late and the lengthily check in process, an hour had passed. Also there was an issue with the mileage that nearly cost me $6000. The mileage was 20 000 miles off! I only had the truck in my possession for 1000-1230 so clearly I was unable to place anywhere near that many miles on. But still upsetting when I went to return the rental. She was nice but I wouldn't recommend this location. The whole interaction was quite frustrating
TANIS S.