I followed the online prompts to rent this truck. When I arrived to get it, the server was down. When I called, no one answered. When I asked for a callback, the guy I spoke to said to just go inside and get the key. When I went inside to get the key, she said she didn't have the code to get it. When I called back, no one answered. I lost money paying for movers who sat at my house waiting for me to get the truck. None of this was my fault and it cost me an hour of labor for these guys. I also explained that to the person I spoke with and he said he would get back to me. For uhaul to take reservations and not allow people to get their vehicle is something I will be bringing to the BBB.adam S.
Customer Reviews for Oswego BP
(U-Haul Neighborhood Dealer)
Pour nous contacter
Oswego, IL 60543
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 10h am à 6h pm
- Ven : 10h am à 5h pm
- Sam : 10h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged 171 miles when I only drove the truck for 24 miles. I called the 800 number 3 times today and waited over 30 minutes each time I tried to speak with your representative. I will rate this experience horrible!Ted C.
When possible, go to an actual U-Haul location and not a place that just has trucks. The app process was unbelievably slow and there was no furniture dolly in the back like there should have been (and I paid for it). The process of dropping off could have been easy, however the drop off service in the app wasn't available until after my drop off time when I actually dropped it off an hour before.Elizabeth C.
Actually put the keys in the lock box so you can pick up the truckTracy H.
Terrible experience.Patrick T.
Le client n'a pas laissé de commentaire.WAYNE P.