Customer Reviews for Oswego Mini Storage
(Concessionnaire U-Haul dans le voisinage)

394 évaluations

2630 County Rte 7   Oswego, NY 13126

(315) 343-0851

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/20/2022: 9h00 am à 12h00 pm

Services dans cet établissement :

Pour nous contacter

(315) 343-0851

2630 County Rte 7
Oswego, NY 13126

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/20/2022: 9h00 am à 12h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline C. 
Évaluation :
5

Jim Patternoster was friendly, professional and accommodating. U-Haul needs to purchase larger trucks with lift gates!!

COLONIAL F. 
Évaluation :
3

Give me a discount off my rental for all the BS

Robert O. 
Évaluation :
5

Great customer service, A+

Frank A. 
Évaluation :
1

I had my reservation set for in person pickup because I wanted to avoid any technical issues with the app. The woman on the phone told me that the app would allow me to pick up the truck before the location opened. So I switched my pickup to mobile check in. When I showed up the app told me that there are no keys available for mobile pickup and to wait for the shop to open. So I was stuck waiting around. The owner, once he got there, told me that Uhaul does not always inform him of the mobile pick up a with enough notice to leave the keys. He said this happens all the time. I called someone and they said I would get a call from a manager and would receive a $50 credit for my troubles. Today I get a call from a woman who refuses and said I will only get $10 credit. She then proceed to hang up on me. Never using this company again. Everyone tells you what you want to here to but doesn't deliver.

William S. 
Évaluation :
5

I couldn't ask for anymore.. Family ran an very helpful with extra they didn't have to do.. Thank you will recommend you every time!

Roy C. 
Évaluation :
5

Great to work with

ARLENEB F. 
Évaluation :
5

He was great with me

Elizabeth F. 
Évaluation :
5

Jim was a huge help! And so was Hannah in the main office! Merci.

Lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
5

Always the best  we never go anywhere else. Rent there many times each year

Michael C. 
Évaluation :
4

Good vehicle, fit our needs well. Very accommodating dealer. I would use then again.

RODNEY W. 
Évaluation :
4

Had problems using the mobile pickup option and the clerk inside was more then happy to help me finish my rental process . Although I was charged for a service I did not desire and through the process of talking to a customer service rep reached a agreement to refund me for the service I was charged that did not want . But still have not received my refund. Overall good experience

kevin L. 
Évaluation :
3

The boss at this location is extremely RUDE not willing to ever, ever deal with this guy again!

DAWNMARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody W. 
Évaluation :
5

Best UHaul dealer anywhere. We rent often and they always come thru and go the extra mile .

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSAANN S. 
Évaluation :
4

My only complaint is that we had to jump start the vehicle because we had the interior lights on while unloading

CHRISTINAMARIE P. 
Évaluation :
5

Dude was friendly and kind. Having a pup in the office would improve morale.

JONATHANANDREW B. 
Évaluation :
5

Tires on uhaul were not the best, had to put salt under tires in the parking lot so uhaul could get out of a spot. Parking area was icy due to the cold weather. This was our only fault found, other than the tires, excellent service!

Barbara A. 
Évaluation :
5

Jim Paternoster, owner of Oswego Mini Storage Warehouse & UHAUL (Racemaster Engineering), was absolutely outstanding in every way when it came to our UHAUL truck and trailer rental. He is knowledgeable and willing to help in any way possible. He is always on his toes and a real go getter who made our rental experience top notch. While most UHAUL dealers wait for trucks and trailers to be dropped off at their location, often times Jim is running to pick up trucks and trailers for his customers. He makes sure you are comfortable with the equipment and understand all of the features and safety measures. The day we picked up our truck, it was windy with a mix of snow and rain. He was the only one in the office at the time and he jumped right up to run out and get it cleaned off for us even though there were other customers waiting in line. For anyone who has rented through UHAUL during this crazy period in time, this is saying A LOT, as there can be and usually are many glitches along the rental process. My husband and I are absolutely recommending Jim's location at Oswego Mini Storage for anyone needing a UHAUL rental. He definitely will make your rental experience the best it can possibly be!

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adora O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRANDATAYLOR C. 
Évaluation :
5

The employees were great and very helpful, tried using the app for the first time and it was slow, clunky, unintuitive and overall frustrating to use. Fix the app.

SYDNEYBEAZELY H. 
Évaluation :
5

Gentleman working there is very pleasant and made it an easy experience.

Faliecia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASP O. 
Évaluation :
5

Excellent and professional, friendly and personable staff!

MONICO S. 
Évaluation :
3

Dropped off at night

Andrew C. 
Évaluation :
5

Great and easy service

TRACYL A. 
Évaluation :
5

I forgot to put gas bk in it also dont know what the 14$ was I did ask for anything extra

DEBRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNDANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marianne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raffaele D. 
Évaluation :
3

Not aware they were not open when I tried to return the vehicle. I used the online process. I was on hold for quite some time and no one answered.

CYNTHIA C. 
Évaluation :
5

Great customer service. highly recommend

PATRICKT E. 
Évaluation :
5

if its not broke don't fix it great customer service

WILLIAMC C. 
Évaluation :
5

The couple we worked with were extremely nice, very informative, and had beautiful dogs to hang out with while we waited! Will absolutely go back to this location if ever needed!!

Alyssa J. 
Évaluation :
5

Need a new truck. Has no suspension. Oswego was pleasent including the employee. Truck tho needs to be tossed.

Kimberly W. 
Évaluation :
5

Rien

Robert L. 
Évaluation :
4

Staff was great. Truck was dirty inside and out. Mobile check in doesn't work there.

Marianne J. 
Évaluation :
4

Very kind staff.

kathy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hugh S. 
Évaluation :
5

Jim's great....he went above and beyond for me helping me get a problem I had straightened out.... took time out of his busy schedule and got my problem resolved with the hel p off Hannah.... thank you Jim and Hannah for your help....I appreciate it so much

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMESH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

Location was very convenient. I reserved a 20' size truck, but UHaul called and said it wasn't available so they promised me a 15' truck, and when I got there, all they had left was a 10' truck. Very disappointing that people do not return trucks as reserved, but the owner worked with me and was very helpful.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah A. 
Évaluation :
5

This location and management the best, we use them every time and they have always come thru 100 %.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Can't think of anything!

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B. 
Évaluation :
5

We have used this business before and the trucks are always in great shape.

ADAM R. 
Évaluation :
5

Manager was very nice and helpful.

Kristine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON T. 
Évaluation :
5

He always goes above and beyond to help his customers. Has what I need when I need it every single time

Robert G. 
Évaluation :
3

Slightly better hours. I came in and was hoping to talk to a person about a couple of things before leaving, but the location was closed by the time I got there. I was still able to get my vehicle with the online set-up, which was helpful, but it would've been nice to check with someone before taking the truck.

Lucas R. 
Évaluation :
5

Easy to drop off. Thank you!

Shelby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enojah W. 
Évaluation :
3

Maybe let customers know they will have to wait that long for service and also...MAKE THE DROP OFF LOCATION THE ONE THEY ASKED FOR! VERY DISAPPOINTED.

Christopher C. 
Évaluation :
1

1st of all the company that was supposed to let me pick up the u-haul was at CNF farm It's right down the street from where I live and they called me the night before 4 o'clock telling me that their truck was broke down so I had to scramble to find Au haul truck and that is what prompted me to go, to this mini storage.. Well I got there at 10 minutes to 8:00 in the morning to pick up my truck and I get in the truck I start the vehicle and it says the driver side door is open so I opened it and I shut it and it still stayed on is date on so I said well maybe it's a glitch in the computer system of the truck so I'm driving down the road and I hear this rattling noise in the door And the window and the door were ajar but there was no way that the door would actually shut after numerous times there was air flowing in from The door and it wasn't completely able to connect so I called u-haul 800 number and they brushed me off to roadside assistance roadside assistance told me to go back to the u-haul place And exchanged the vehicle for a new one but they said that I had to wait till 9 o'clock so I've lost an hour of my chime and I get to the u-haul place and it's 5 after 9 before the guy gets there. It's so about 9:30 I'm talking to the guy he doesn't believe me at all so he gets in the truck and he drives it down the road and he comes back gets on the phone and he tells his boss or whoever is in charge that there's nothing wrong with that truck and's working just fine and that miss Alexander wants to switch vehicles anyway I was upset angry disappointed and frustrated I told him that I am 3 hours behind schedule Because by the time I got the truck it was around 10 o'clock and I had lost a couple of hours And I need Ed that truck to load and take it to my daughter and help her move in and unfortunately It caused me a horrible inconvenience because the person that was with me had to be back to her house before you wanted your truck back so I was forced to bring the truck back by midnight so she could go back to her house I was very upset very tired and I'm upset with the charges that I had received I would appreciate some compensation it was exhausting

JANETE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
4

Have rented vehicles twice at this location to move my daughter while in college. This is/will be my location of choice in the Oswego, NY area. Service is quit, hassle free, accommodating, and friendly.

Salvatore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phone P. 
Évaluation :
5

Very nice gentleman happy to do business with him again and many more times

THOMAS D. 
Évaluation :
5

VERY POLITE AND PROFESSIONAL

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Then owner was friendly and helpful.

Roger S. 
Évaluation :
3

I was supposed to pick up my equipment before the open hours of the location. The items I rented with the truck were not in the truck when I arrived to rent. I had to wait until the location opened for business which delayed me over an hour.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan G. 
Évaluation :
5

Very friendly gentleman knew his business took care of us quick and got us on the Road would recommend him to anybody

David M. 
Évaluation :
5

First time I've used U Haul would definitely recommend them and use them Again. Everything went smooth!

Connie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda L. 
Évaluation :
5

Always a great rental when I get it from Oswego Mini Storage. Plus he builds trailers, so he knows everything about all the equipment

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

very helpful

Arlene F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine D. 
Évaluation :
5

This location is run, managed and operated by wonderful people that always do a great job for us. We rent many times a year, every year from only them. They do a great job, friendly, very fair.

Michael C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daisy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Jim is great. Never an issue. A great ambassador for UHAUL.

Daniel P. 
Évaluation :
3

I wish this survey would have a neutral option. Because the location was closed by the time I picked up my rental, I would not be able to really rate this location. Furthermore, I did not receive all my items, and no questions reflections this concern and how I view the location.

Katiuzca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA P. 
Évaluation :
5

GUY AT COUNTER REALLY HELPFUL

JAKE S. 
Évaluation :
5

Thank you for your wonderful customer service 😊

Christina K. 
Non les évaluations ont été soumises pour cet établissement.

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