Évaluations des clients Oswego Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Oswego Mini Storage
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Michael C. le
enjoy renting often from this dealer.
Spencer K. le
Whatever was used to clean the inside of the truck was very fragrant. Too much for my nose, had to run the windows down to air it out.
John B. le
The van dashboard was dirty with cigarette ashes on it and spills around the drink holders. Just need a good wipe down.
JEFFREY P. le
Outstanding service and assistance from these fine folks. Will absolutely recommend to everyone I know and certainly use again should the occasion arise.
Mike F. le
Using the 24/7 process, picking up the 9 foot van took over 1 hour. There were multiple phone calls to 4 different customer service staff, wrong information given by 2 of them, very, very long hold times.The first vendor did not stage the van properly so the online process would not work. The 2nd location had the van staged properly, but the key was not located where the online instructions indicated. Another call, another lengthly hold time. And the key was under the seat. From my experience, if using U-Hauls 24/7 process, budget at least another hour plus and a good amount of patience. I’ve used each location in the past, picked up vehicles during normal business hours without incident and will again, but only during normal business hours.
Kevin K. le
Jim provided us excellent customer service! Very helpful !
Kenneth C. le
Owner was very friendly and efficient!
Gonzalo A. le
Service is run by a professional, no doubt about it. He does not have a large staff, so plan to wait in line for a while in case the owner is helping other customers.
AJ L. le
My Dad rented from Jim several times and always had a great experience.
David H. le
Place was a key drop
Michael W. le
I will be going back to this location later this week. Friendly service
david C. le
jim went out of his way to help me. made my daughters wedding plans easier
Randolph O. le
The operator goes out of his way to ensure the customer gets correct equipment and has a safe trip. I can recommend this site without reservation.
Timothy G. le
Jim was very helpful. He hooked the trailer to my truck himself and checked the lights. The trailer was perfect for moving my toolboxes. Then when I returned it, I didn't have to do anything except pull in, say thank you, and drive away.
Marquis A. le
I was overall very upset with the service that uhaul offered. They delayed my moving day to the next day and as well as made us drive over 45 minutes to get the equipment. I will not be using uhaul again after this hassle they caused me.
Bryan H. le
Location was closed when we dropped trailer off.
kenneth Y. le
110% satisfied with every aspect of the service and rental experience. It was a pleasure dealing with them. I highly recommend them to anyone.
Fredrick J. le
Great location! I plan to utilize it for future needs.
Kerri D. le
I had some issues booking on my phone
Ashley W. le
One of the employees got loud with my mother. He was rude
James K. le
Friendly and fast. Super nice staff
Paul K. le
Extremely easy to return followed return instructions on the u-haul website very clear and easy to follow instructions. Great experience beginning to end.
Wendi E. le
The owner was GREAT! Very helpful.
Charles A. le
Extremely helpful, friendly people; in and out in five minutes, I like that
Fred M. le
Can't think of anything
Juan L. le
van needs new wiper blades!
Brian P. le
I was treated very well. I would highly recommend using this location.
Jessica B. le
Loved the people and the convenience.
Dakota M. le
Y’all have some beautiful pups. I have no complaints or recommendations for improvement.
Debbie W. le
I requested to pick up my truck closer to where I needed to move my items from. I was redirected to a location 15 miles further away so I doubled my miles. I also requested a hand truck and was charged for one and notified the location but was not reimbursed.
Paul G S. le
Very professional and very helpful. When I had to do a major,change to my plans, they accommodated me quickly and complete
FRANCIS W. le
GREAT EXPERIENCE AGAIN!!
FRANCIS W. le
great service as always
Matthew K. le
On the website I declined safe move coverage but was charged it at the office. I didn't realize that until after the rental.
Dawn S. le
I ordered a moving dolly and pads and they were not in the vehicle when we picke it up - my most recent receipt still shows a charge for both even though i called the morning i picked up the vehicle to let staff know it as missing those items and again when i returned the vehicle to debate the $17 charge for items i didnt receive
Burt K. le
Quick and to the point. Very patient with phone call snafu ( mine ).We use again.
Evelyn J. le
They charged me an extra day for being 15 mins late. No one told me I needed to go online to check out. They put the time we started the transaction for the return time, when we didn’t leave for another half hour because we were checking out the truck and getting boxes. Then when we returned the truck they said we weren’t on time because the start location out the wrong time. And no one helped me at all when I called in and said it was up to a different person to help me. 15 mins late because we went back to get gas and charged another day. Ridiculous. Awful customer service.
Luis E. le
n/a
Greg O. le
Jim set up reservation for us and worked hard to get it done. Shortage of trucks made it difficult.
Andrew M. le
My only issue was that I reserved Tuesday night for Syracuse, and was called Thursday morning late morning, told that the closest would be Oswego. The system should not allow you to make a reservation if that size truck will not be available at the preferred location, or should notify you. I even tried to make another reservation for Syracuse when I was told Oswego was the closest available, to check, and sure enough, it still allowed me to make a reservation to Syracuse. As a side, the business owner in Oswego, Jim, was amazing, and we couldn’t be happier with the experience with him!
Linda K. le
It was a pleasure to work with Jim. He was friendly, helpful and efficient. I have used him before and would do so again if I were in the area.
MLADEN A. le
hectic day at uhaul but the people were great.
david R. le
very friendly and helpful.
Thomas G. le
The Uhaul website needs fixing.
ron S. le
VERY HELPFUL PEOPLE.
JUSTIN S. le
the owner was super knowledgeable and extremely helpful. Great experience! Would definitely use them again!
Kim L. le
When I first started the truck, there was a loud whining noise which got worse when I stepped on the brake. I turned off the truck and went back inside to ask about it. When he heard the sound, he said it was normal. I had no trouble getting the truck to my house, but after it was loaded and I was headed to my destination, whenever I braked, the brake light came on and started dinging and I would lose power steering. It was frightening. Once I started to accelerate again, the truck drove normally.
SHIRLEY M. le
Second time in a few weeks we have rented from Jim. Both have been super. Takes the stress out.
keven T. le
great personal service