Customer Reviews for Ottawa Halal Market
(Concessionnaire U-Haul dans le voisinage)

223 évaluations

2833 Dumaurier Ave   Ottawa, ON K2B7W3

(613) 828-5164

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(613) 828-5164

2833 Dumaurier Ave
Ottawa, ON K2B7W3

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 10h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best Uhual dealership because they always have availability. Professional, very kind and easy to deal with!

Ryley A. 
Évaluation :
5

Friendly service with a quick drop off.

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nimesh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARSALAN R. 
Évaluation :
5

Mobile check in didn't work. Had to wait 30 mins until shop opened and we get in person assistance.

James V. 
Évaluation :
4

A gentleman working in the Halal Market came out to see if we needed any assistance. He was very pleasant and helpful.

Cory N. 
Évaluation :
3

Limited knowledge by staff

Ahsan C. 
Évaluation :
3

Check in process was painful as the system was done and the operator had to call uhaul helpline to fix it. The operator was friend and supportive

OCTAVE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RITAC G. 
Évaluation :
1

When I returned the truck, I asked the gentleman to come and check that I filled the gas exact level when I picked up and he insisted it's Ok! I asked him at least 2-3 times! After I left I received the bill with charge for gas! Stay away from this location!

ARIF A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Truck was clean if a bit noisy staff seemed somewhat confused on pickup, but eventually got it straight

KEITHA G. 
Évaluation :
1

Gentleman in charge insisted on checking out approximately half a dozen of his regular store customers ahead of me in line despite me having arrived first and already waited 15 minutes in the queue. Took roughly half an hour in and out to get keys to my reserved vehicle. Very unprofessional and disorganized.

William U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdul A. 
Évaluation :
5

Excellent experience!

Andrew H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENK T. 
Évaluation :
5

Every time

NIAZAIRE C. 
Évaluation :
3

I was charged for gasoline. I put it back at half to the best of my ability. If I received full I would not have to guess what half is. Clearly a ploy to get more money.

KIRKE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jocelito A. 
Évaluation :
4

Cargo van was not completely clean. Found articles from previous renters. I even doubt if the cargo van was wiped down for covid. The employee was alone and ended up waiting about 20 mins to 1/2 hour for the transaction of the pickup.

Joseph Jacques R. 
Évaluation :
1

The agent changed my rental from 2 days to 1 against my wishes. The agent put Ottawa down as my return location, against my wishes. She told me to return it where ever I liked, whenever I liked and her entries were just bolier plate. The whole rental experience went downhill from there.

ARTHUR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOCHANAN S. 
Évaluation :
4

Location was not on my route and therefore was not ideal (not the fault of the pick up location agent). Service was fine but the detour was not.

John G. 
Évaluation :
5

Excellent service à la clientèle. I was able to did the check-in the day before and the truck rental was pretty quick.

Camilo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haytham E. 
Évaluation :
5

This is a convenient location that is easily accessible. The staff were friendly and very helpful

FRITZF S. 
Évaluation :
5

I originally reserved on line when I arrived - he did not have me in the computer and was willing to show me his computer. The gentleman was fantastic and great customer service but Uhaul needs to fix there system as this is not the first time this has happened to me and it was not the locations fault as I had the email to prove.

Micheline G. 
Évaluation :
5

Good customer service

Vladislav J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene B. 
Évaluation :
4

I am still awaiting my 100 $refund of my deposit. It has been 2 days already. ANy help would be appreciated. Thank You.

Glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicpor K. 
Évaluation :
3

The Uhaul mobile checkin is a poorly created system. it was so difficult to use that I gave up and went inside. There I was told I had to use a credit card because the Uhaul payment machine was down. I booked with UHAUL specifically because I don't have a credit card. I also already paid online so being told that I had to pay an addition 30 $+ in taxes because that is not part of what I am charged initially makes no sense to me.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
1

Do maintenance on the vehicles because ours was clearly not maintained and could have endangered us!!!!

Georgii K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohamed H. 
Évaluation :
5

Le service à la clientèle était génial. Truck was clean and well maintained.

Maryanne G. 
Évaluation :
3

I needed 2 dollies for my moving. There were not any available. I spend 30+ min to receive the keys of the truck. I was not asked driver license. The person that deliver the truck was using the facemask showing his nose.

MIGUELANGEL G. 
Évaluation :
1

They should provide the exactly amount to the customer how much will cost after tax only I had to used for 40 km plus 10 $gaz and They charge me 76,33 plus 10 gaz total 86,33$

MOHAMAR H. 
Évaluation :
3

Uhaul rescheduled the booking at the last minute. I got delayed by 4 hours due to their irresponsible and unprofessional dealing. And didn't got all the dolly's inspite of booking in advance. Will not recommend it to anyone.

Sapan J. 
Évaluation :
5

The on-line reservation and rescheduling system was one of the worst experiences I have had renting a truck/vehicle. I made a change and the system 24 hours sent me a location change that was not asked for so a call should have been made to confirm and secondly the location was completely on the other side of a major city. This issue will definitely make me reconsider renting from U-Haul using the on-line systems.

Dennis V. 
Évaluation :
3

Unhappily, we kind of redid eveything I had done on the Web earlier during the week, which took me hours because de website did not let me add a damage protection and create an account. I had also called that week to try to add the damage protection, but the agent could not do it either. My complaint really is about the Website, not about the location and its personnel.

julie V. 
Évaluation :
5

Lowering the price of the millage

Majdi Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leo Rommel M. 
Évaluation :
5

Customer service was amazing, joe was so helpful 😀

abu D. 
Évaluation :
1

When I got in the car and started, the car didn't start, so I had to wait more than two and a half hours in the extreme cold weather until the mechanic came and fixed the battery.

Rouzbeh B. 
Évaluation :
5

Excellent service guys. You all made my move very easy. I will be using you again. Merci encore.

Kimseng H. 
Évaluation :
5

Mr youesef was awesome.

Mesut K. 
Évaluation :
5

Everything went very smoothly. Absolutely no issues.

Gregory B. 
Évaluation :
3

I choose this location specificly because the website was offering ti pick the truck at 9h00 using the website check-in. The day before, the owner called me telling me that it was not available and that I had to pick up the truck at 10h instead. During the current pandemic, I choose Uhaul for the check in without contact. I was very disappointment given it was advertised to me differently. bad experience.

Jonathan M. 
Évaluation :
5

Good service

Djamel B. 
Évaluation :
3

Besides the trucks being parked at the side of the building, the Halal convenience store was not my first guess to where I could pick up my Uhaul. Sign in the window is not big enough

Samantha S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAMG M. 
Évaluation :
1

I could not get into my account, on my mobile. After phoning Uhaul and waiting a very long time, the only thing the person told me was to log into my account. This was after I explained that I could not get into my account. She put me on hold and after a while the phone disconnected. I was extremely disappointed with this kind of service. Fortunately the pick up place opened an hour later and the nice person there gave me the truck. I had to pay my movers an extra hour.

Sam L. 
Évaluation :
1

Our truck was not there when we arrived, the 24/7 app was not working. The truck had a dirty mask and Kleenex in it. When we went to return our truck at a different location through the 24/7 app we could not scan the bar code. When we called U-Haul customer service the reps were no help at all, and were quite rude. We will not be using U-Haul again.

Aidan D. 
Évaluation :
5

Make sure someone is available to fix back of the truck in freezing way thank you

clernite M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Navjot S. 
Évaluation :
5

The guy was super friendly and helpful. His cheer made moving easier.

Greg C. 
Évaluation :
5

Experience was excellent and service was equally as good.

Lynn L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marvin W. 
Évaluation :
2

I have 3 issues, 2 with the location and one with service: 1) there was no signage that indicated that this grocery store was also the location of Budget Rental pickup/dropoff. only one little dropoff box. 2) I reserved an appliance dolly, and they had none available. I was told to go to another U-Haul location to go rent one separately. This put me ~1h behind on my already tight schedule for the day. Very frustrating. 3) Also, I don't understand this location, as there is a full U-Haul rental and storage location right across the road. Why not send me there?

Vince R. 
Évaluation :
5

The location was pleasant. My experience was dampened when my van was double booked. I was supposed to pick up at 2:30 and the previous customer was running late. I understand that and was ok to wait until 4 to pick up. I arrive at the location at 4 and am told it's booked for someone else and told to call uhaul. I was on hold for 40 minutes before it was resolved. Made our day much longer than it needed to be.

Tara M. 
Évaluation :
1

Terrible is the word for it.

AASHIRWAD S. 
Évaluation :
4

All good

Ross D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stefan B. 
Évaluation :
4

I was wondering how the price for less hours service should be the same with longer hours.

Uchendu prcious O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdelmajid A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig D. 
Évaluation :
3

The location was a side business for a corner store. The gentleman was excellent but he did not have the number of moving blankets I required. I ordered the truck for 8 am but this location did not open until 10 am so I picked the truck up at 6 pm the night before and lost 14 hours of use tat I paid for.

Ross H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nhan T. 
Évaluation :
5

While the U-Haul online reservation system leaves something to be desired, the staff at the Ottawa Halal Market were friendly and helped me get on my way quickly. I would choose them as my first choice location next time I need to rent a truck!

Nancy G. 
Évaluation :
5

Very friendly, helpful staff at the Halal. Market. Easy location.

David C. 
Évaluation :
2

He took lot of time as he put our processing on hold to accommodate his grocery customers. He also forgot to give us blankets.

ARVIND K. 
Évaluation :
5

I reserved the uhaul online for 9 am. No one from U-Haul bothered to contact me to say that this pickup location doesn't open till 10. Caused me to waste time at the beginning of a busy day. The employees at the halal market were all very helpful. Unfortunately uhaul was not very helpful.

JACKSONTHOMAS V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khenaidoo N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shyma W. 
Évaluation :
5

Very friendly staff! And such a nice store as well!

Melina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
4

I'm not sure why an additional charge was applied. Please clarify.

Aldin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuchen L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Great staff.

pete R. 
Évaluation :
2

the inside of the vehicle wins screen was dirty and the computer system was very slow. Waited 15 minutes for the system to be ready and was late for my pickup.

Larry G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abimbola Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balazs C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICAM M. 
Évaluation :
3

Provide locks for customer to pick up truck when they are closed. I had to pick up truck the night before because they had no locks desire uhsul telling me they had some. Also U-haul changed pickup location the day before to a much further place. The survey should be B.C. about uhsul's service. Not the locations

Mutaz A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon S. 
Évaluation :
5

I liked the gentleman at this location. He was polite and very nice. I can't think of anything to improve. Uhaul made me pay in advance for a queen mattress cover, which was not available at this address, but that was not this gentleman's fault, it was your company's fault. My pick up was made for Stittsville and the van was available when I bookedâ€"then I got sent here instead.

kim H. 
Évaluation :
1

The pick up was 1 hour late. The provider wasn't polite and cooperative. I had to pay for the people that I hired for moving for doing nothing. Services should be provided in time.

Dhruba B. 
Évaluation :
2

I am currently waiting for a refund. I picked up the truck, drove it to my location only to find a padlock on the back. I called the location and the combinations he gave us to open the lock did not work. I did not have time to change trucks and complete what I needed to do so I had to return the truck without getting what I needed done. Waste of my time. The owner of the location was very pleasant to deal with and I have no issues with him. Unfortunate that the padlock was on the truck and my time constraints did not allow for a resolution other than a complete refund.

Brooke H. 
Évaluation :
3

See above.

Andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lucianne C. 
Évaluation :
3

I didn't enter the shop...NA

Fabio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUMISANI JEFFREY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne H. 
Évaluation :
4

The only issue was the rather messy state the vehicle was left in. There was the contract (PRIVACY ISSUE) and other garbage from the previous renter. The garbage was consisting of used masks and gloves amongst other garbage that I cleaned out at my own risk. In this age of covid and considering I did the mobile rental to minimize risk, this seemed like a huge miss on uhauls part. I took pictures of the items but the app would only allow 1 to upload. Happy to provide more if necessary. I would like to hear back how you will regain my confidence that such an event will not happen again. -ALEX

Alex H. 
Non les évaluations ont été soumises pour cet établissement.

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