Excellent service clean equipment , full gas tank ,Paty made my rental stress free I thank her for that ,great customer service. I will come back again here.
Maria A
Customer Reviews for Our Postal Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When we opened the back of the truck, it appeared a homeless person had been staying in there, as all of the contents were of a homeless person's stature. A shopping cart full of extremely soiled clothes, food containers, a suitcase, and more trash. Also, the roll-up door was extremely heavy, and appears the lifting mechanism was broken.
Darryl SAwesome place to go for your moving needs and the staff is awesome and the store is clean and well maintained
Suzanne BPat provided excellent customer service!!
Erneto AI got in the U-Haul to drive off and all of a sudden I hear banging - there was a homeless couple in the back of the U-Haul. The worker there did not even check the back. I almost had a panic attack I walked back to the office and she told me to call the police when it should have been her calling. Never again will I rent it was a scary moment.
Leticia AFrustrating, lengthy, drop off procedure for after hours. I'm not going to drop off after hours again.
Daniel DMake sure you don't overbook and cause people to have to go to other locations. It put a strain on other time restraints we had in place. We were told that we will receive $50 for the inconvenience and I have already contacted support.
Ashton HThe truck rental process was easy and flawless
Miguel MNothing. Pat is amazing and so friendly and personable. Awesome experience. Thank you.
Natalie DThe staff was great and it is a convenient location.
Maureen MI opted our of the safe drive and they added it back on and charged me for it. Now I have to wait for and if the manager of the store will refund me. Not cool.
Michael CWhen renting they don't explain anything . They say something and they write in the contract something else like the woman said you have one eighth of the gasoline tank almost empty but she wrote it one fourth how can you trust what she said but we didn't drive very much and put 20 dollars worth of gasoline and we have pictures of this . All what we owe them is 15 :00 dollars on the top of 70:00. Dollars . Please send me a text message and I was very sick in the hospital now I am ok and I need to solve this issue .
Evelyn SReceived a dirty truck cleaned it myself sweep before return still charged a cleaning fee.
Aisha BLeft waiting 15 minutes until the store opened, even though my appt was confirmed for a time before the store opened. Bed of truck was dirty and can smelled of smoke.
Sean BVan had rear top molding missing and roof was all scratched and yellow tabs were missing. dirty from inside and last person left a tv remote and trash. Steering pulled to the right and since it rained both days, May 3 and 4, our stuff got wet inside van. Please advise!
Rafael DThey over charged my card for a in store purchase my receipt says one price and my card was charged another , the van had no gas I had to hurry across the street to get gas I dropped it off with gas and they charged my card 11,88 for gas when it was beyond E when I got in it , ripped off never will use this company again
Tiara KGreat service!
RUDY NEverything was perfect. It couldn't have gone any smoother. Merci.
Deborah CCustomer service was friendly. Location was small and equipment fairly beat up and dirty. During mobil check-in I noted they provided a different truck all together and that there was less than 1/4th tank of gas. I drove a total of 13 miles. I personally put almost two gallons of gas in it, then was charged another two gallons by UHaul.
Daniel BI picked up the Uhaul from Our postal express, not only did the employee not show me to the Uhaul there was glass beer bottle on the back (pictures to prove it) and it smelt like cigarettes in the cabin. Never had an experience like this before. And after 5 miles the battery light turned out. So not only to pay almost $200 for the Uhaul but also in gas. Worst experience ever.
elizabeth hThe Vehicle "Check Engine Light" was on and they wanted me to take the vehicle like that. I think your satellite offices need to pay more attention to the vehicle inspection before releasing it to a new customer.
Ruth MI thought the mileage charge was to cover the cost of gas. I had no idea they were separate charges. Plus other hidden fees, the total cost of the move was almost double what I had planned. I wish Uhaul was more upfront about their charges! Never again Uhaul!
David FSandra was a truly awesome customer service person
moses nSandra was very kind and helpful.
Larry KDon't charge the customer invalid gas fees. Make sure you know how much gas you left in your vehicle before you rent it to a new person.
NOAH TThis location was perfect. They helped me as my prior reservation with Ben's Uhaul fell through. I made a reservation on line / confirmed it. I then called Ben's Uhaul directly the day prior to confirm we were good to go for a Saturday pickup. All was set. I arrived and there was no truck available. No one called me to advise. The attitude was far from acceptable. It placed me in a very difficult position as I had a crew waiting to assist. Our Postal Express was amazing and highly recommend them. Ben's Uhaul - don't recommend at all.
CLAUDINE M