$25"claning fee" never paid cleaning fee before and probably wont again . though I thought these people were the BEST...JJjulian K.
Customer Reviews for Out Ah the Box LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Thomas D.
Very easy process and Sherry was so accommodating to me and my schedule. It was seamless. Thank you!Elizabeth W.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Joe P.
Le client n'a pas laissé de commentaire.Howard W.
Le client n'a pas laissé de commentaire.Nate W.
Le client n'a pas laissé de commentaire.Joel L.
As always, Out of The Box is always spot-on with their U-Haul service! Smooth as butter, â˜®ï¸ - EzraEzra K.
Le client n'a pas laissé de commentaire.Loren M.
Le client n'a pas laissé de commentaire.Kelly F.
Our truck reservation was canceled with no advance warning the day of pick up for our cross country move. We were then unable to obtain a truck as no trucks were available in the entire state of Maine. Traffic did find a truck in New Hampshire 6 hours away round trip that was canceled an hour after our reservation by the NH location. Also the cost would have been 4000+ dollars. To put that in perspective professional movers quoted us 4200 to pack, load, drive and unload our things. We ended up renting a cargo trailer and hitching it to my husband's SUV. We had to leave some of our things in storage requiring us to have to return to pick them up at a future date. This put excessive wear and tear on my husbands vehicle causing his head gasket to blow. The return location for the trailer was an hour away from our home and required us to find help to tow it there as my husband's vehicle is not operational.This was one of the worst experiences I have ever had with a company.Sara C.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.mark M.
Le client n'a pas laissé de commentaire.Lon B.
Le client n'a pas laissé de commentaire.Louis T.
Even though The pick up location was supposed to be open, it was closed when I arrived. The local operator had apparently gone to a trade show. This sounds like a planned trip, not a last minute, unexpected occurrence. No one communicated this to me. Fortunately I called your toll free number and immediately received a call back from someone who helped me secure the vehicle and equipment I needed. It ended well but cost me an hour of my time on a very busy day. Someone should have advised me of this PLANNED closure and let how to retrieve the keys and equipment.LEAMON S.
Le client n'a pas laissé de commentaire.Megan C.
Excellent service à la clientèle. Everything was efficient and easy. I will happily rent from this location again.Hiram A.
You are doing fineRobert C.
Le client n'a pas laissé de commentaire.richard K.
Dropped off early lant on the night before due back. Did not meet anyone.Robert K.
She was sooo nice !!! And callede to let me know that I could have the van longer which really helped Eva S.
Le client n'a pas laissé de commentaire.PHILLIP R.
We had a great experience renting a UHaul van. I'd recommend our vendor to anyone.Clinton S.
Shari was wonderful to work with!PHILIP N.
There is nothing to improve. This is a really great location. They're very helpful at check-in and check out. The answer all questions and the trucks I have used are clean and ready to go.Roxanne M.
Le client n'a pas laissé de commentaire.Carl O.
Pretty sketchy place and I really didn't like the fact that the truck only had a 1/4 tank of gasDillon D.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Amy C.
Le client n'a pas laissé de commentaire.Tyler S.
Le client n'a pas laissé de commentaire.John D.
Excellent service and convenient for renting to use around town. I would recommend this location to anybody.Roxanne M.
Le client n'a pas laissé de commentaire.Alec H.
Nothing = Everyone was so kind/professional and the truck was clean and well maintained 😊SUSAN B.
Not a thing!Joan M.
Le client n'a pas laissé de commentaire.James P.
Don't know, seems good clerk that took care of us were helpfull and courgell. ThanksLinda M.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Sherri V.
I had continued issues with the uhual van. It was not cleaned before we picked it up, and the amount of dust severely bothered my wife's allergies. We had accommodated the store by picking it up a day early as they were closing the following day, but was not granted the same leeway when the van got stuck on its way back to the rental location. Stuck, in my driveway. Completely empty, on bald tires. No snow, no ice. I fully feel all the extra charges they are hitting me with were because the van was a couple hours late. They told me my options were to pay $300 for them to tow it, or I could call someone myself. Mind you, we wouldn't have gotten stuck if the tires had tred. I definitely will not be going back to this location, if I ever decide to use Uhaul again. I probably won't be back 2/10Destioney P.
Great Experienceâ€¦ very accommodating, friendly and easy to work with!Robert J.
Not sure why my initial credit card did not go through. Fortunately I had a second card I could use so I did have to swing home to get it, but no big deal.Sue G.
Le client n'a pas laissé de commentaire.Jane H.
Le client n'a pas laissé de commentaire.robert R.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
I was doing a small local move and this location was easy to get to, paperwork was also quick and easy and the vehicle was very clean and just the right size. The move went more quickly than I expected. The person behind the counter was friendly and knowledgeable. It was a pleasure to deal with this location. Merci.Kathy M.
Le client n'a pas laissé de commentaire.Thales F.
Le client n'a pas laissé de commentaire.RANDALL H.
Le client n'a pas laissé de commentaire.Rebecca P.
Le client n'a pas laissé de commentaire.Ali O.
Le client n'a pas laissé de commentaire.Jenna C.
Le client n'a pas laissé de commentaire.David R.
Great as alwaysDONALD S.
Love this place!!! Excellent service and very friendly.Raelee H.
Le client n'a pas laissé de commentaire.STEVEN C.
Very friendly, helpful.PAMELA F.
Le client n'a pas laissé de commentaire.Michael L.
The woman who set us up with the trailer insisted that we did not have the correct size ball for the trailer. She told us â€œI can't dispatchâ€ without one size and one size only. When we dropped off the trailer the very nice gentleman at the other location informed us that the ball we originally had would have been ok and that there is a range of sizes. After looking at the uhaul website it clearly states there is more than one size that can be used. We ended up wasting nearly an hour of our day that we could have been packing and moving purchasing a new ball and going back home to get the ball on the hitch. Not to mention the woman was quite rude in her approach with the situation.BRITTANY W.
When we got the u haul trailer to our home and loaded it the tire went flat. The positive side is Out ah the box was very attentive to us and got someone to come and change the tire. They renters would not have known the tire had a problem as did not leak until loaded. They were quick to respond to us and got someone to comeWilliam S.
Trailer was beat up, paint peeling, graffiti on back. It functioned well, but was ready for refurbishing or retirement!Steven H.
Le client n'a pas laissé de commentaire.FREDERICK P.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.ROBERT N.
Le client n'a pas laissé de commentaire.KEVIN P.
Wonderful service and great equipmentâ€”will definitely recommend to anyone looking for moving needs.Melissa K.
Everything went very smoothly, when you are in the vortex of moving it doesn't get much better than that!Christopher H.
Don't wait until 9 minutes before scheduled pick up to call customer.Charles C.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.KATHLEEN W.
Le client n'a pas laissé de commentaire.JOHN R.
Very easy to talk to Knew exactly what I neededFrances T.
Reserved a 15 foot truck and received a phone call the day before confirming reservation. When we showed up to pick truck up there was only a 26 foot truck available. Because of this when we had to make a tight turn at the location we were traveling to we ended up hitting our car parked in the driveway. Never requested a larger vehicle and wasn't informed of the change. Then we were told there were phone issues even though I received a live person phone confirmation call. We took the 26 foot truck because we were told we'd have to wait another day to get the size we reserved. Also on the drop off at the UHaul in Massachusetts the reservation was never changed to update size of truck but luckily there was someone there to explain the situation because the documentation still stated we were dropping off a 15 foot truck.Andrew W.
Le client n'a pas laissé de commentaire.John R.
The opening hours of the business was very good. Made it nice for early pick up and drop off. The trailer was clean and easy to hook up. Love the low deck to load and unload. Makes it 10xs easier to get in and out of. The people at out-of -the-box were very friendly and helpful.BILLIE-JO B.
Truck and dolly return were easy, the lot was organized and the representative was friendly but I did not leave feeling confident that my fuel concerns would be addressed. So far they haven't been but I know paperwork takes time.Kathryn S.
Lovely woman who checked in our vehicleJEFFREY R.
Le client n'a pas laissé de commentaire.gregory P.
Not very knowledgeable about rentals. Lost my first reservation, messed up my second reservation and gave misinformation.JOSEPH H.
Le client n'a pas laissé de commentaire.BENJAMIN H.
Le client n'a pas laissé de commentaire.NORMAN F.
Le client n'a pas laissé de commentaire.Martin F.
I was to pick up in Rockland and when we arrived, was told that we had to go 30 miles away to Belfast for the truck. Aside from the inconvenience, I was charged for an additional 60 miles @ $1,09 per miles. Not please and I hope that you will adjust this figureRyan C.
Le client n'a pas laissé de commentaire.MARC G.
Le client n'a pas laissé de commentaire.Corey S.
Le client n'a pas laissé de commentaire.Todd V.
Tow dolly wasn't able to go backwards, over priced and mileage was incorrectHolly B.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Put simply, a pleasure to do business with.GARY R.
Le client n'a pas laissé de commentaire.Elizabeth R.
The young lady who assisted us was extremely helpful, knowledgeable and provided excellent customer service during both pick and return of the equipment.STEVEN C.
Le client n'a pas laissé de commentaire.WILLIAM D.