Customer Reviews for Out Da Mud Towing LLC
(U-Haul Neighborhood Dealer)

259 évaluations

6515 Louetta Rd   Spring, TX 77379

(281) 825-3116

Heures d’ouverture

  • Mon-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(281) 825-3116

6515 Louetta Rd
Spring, TX 77379

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

I rent an appliance dolly, furniture dolly and 24 blankets on my reservation. They only had one of the two dollies and they wouldn't let me take it. They also only had 6 of the 24 blankets for us. I ended up having to call uhaul to find the two dollies for our one way move 1227 miles away. Uhaul should make sure that every reservation that is in the system has everything that the customer needs for their move. It was very stressful having to call and pickup what we needed at another location.

David A 
Évaluation :
5

The trailer was well maintained and clean . Everything was easy . Nice people .

JAMES B 
Évaluation :
5

Have more lighting for night drop off is something to improve.

GALA B 
Évaluation :
2

This site had the trailer size I needed but is not well manned. Closed at times for unknown reasons. While loading it 1 of the 4 tires went flat. I took it back to the site to get a wheel hangout. I was to told to take it to a tire shop for repair, costing me needless time, aggrevation and $15 to plug a nail hole. I would like that cost reimbursed. The towing experience itself was fine. I would recommend this location only because of having the equipment I needed and proximity to me at the time.

SCOTT V 
Évaluation :
5

The fastest check in/checkout I ever had!

ALEKSANDR S 
Évaluation :
4

Costumer service was great but I was upset that my reservation was switched to this location without much notification. The reservation system does a poor job of communicating with customers. I selected the Cypress Creek location because it is where my storage unit is. I should not let me select that location if they don't have one way trailers for rent.

ALLEN M 
Évaluation :
2

Overall disappointing experience - I was supposed to pickup at a different location. I received a call a few days before my rental about the new location. When I arrived the day of the rental to pickup the unit, I was given a vehicle without gas requiring me to stop right after departing the location. Additionally, the equipment I had ordered wasn't available at this location, so I was without dolleys/furniture dolleys/blankets that I had planned on receiving for several weeks. We had to scramble and find dolleys outside of Uhaul, and go to 3 different Uhaul locations for blankets. Apparently 4 weeks notice on the reservation is not enough.

RAFAEL R 
Évaluation :
5

Great service nice people

RENE V 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREE P 
Évaluation :
5

Wonderful experience, thanks!

Richard H 
Évaluation :
5

Latch needs repair

Darren W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARRETT B 
Évaluation :
1

Rude and slow and could not do his job had to fill out everything myself on his computer

KRISTOPHER H 
Évaluation :
4

Owner provided excellent care and customer service. Vehicle was ready, clean and double checked.

Ron M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roy g 
Évaluation :
5

Still haven't received refunded money for extra miles

Cyle M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tifinie S 
Évaluation :
5

Very knowledgeable, professional, and nice.

LATANE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom D 
Évaluation :
5

So friendly and helpful!

KRISI W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew L 
Évaluation :
5

Not too busy. The People knew what they were doing and were friendly. Things went quickly & efficiently

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dunia H 
Évaluation :
5

Very friendly and helpful, and not expensive at all

Steven B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett B 
Évaluation :
5

Equipment was not clean in the back cargo area. Debris on floor. Cab had stains of soda on the cup holder steering wheel

Arbi P 
Évaluation :
5

The agent Shorty was absolutely the best! He worked with me in getting the trailer & was exceptional in customer relations! Fortement recommandé!

Jo a 
Évaluation :
5

Excellent service à la clientèle. Shorty was nice, amiable, professional. His daughter was very nice and helpful too - even opened the door for me.

FERNANDO F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K 
Évaluation :
5

Mr. Shorty was very nice. Will definitely select that location again.

Kimberly C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R 
Évaluation :
5

Friendly employees, helpful, efficient and I would highly recommend renting from these gentleman!

Bradley G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C 
Évaluation :
5

Great customer service is what I will say , area was so clean and maintained. My whole experience was just amazing with the owner he did everything to accommodate my request and no matter how hot and tired he looked , he kept a smile on his face and always looked me straight in my eyes to address everything I was ask . I felt welcomed and taken cared off .

Rosemary A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S 
Évaluation :
3

Shorty was alright he got me going.

Charles F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius T 
Évaluation :
5

Service was great. I needed a trailer quick and the got me on the in no time.

Jim M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J 
Évaluation :
5

I've rented from this location a few times and customer service came frist..The guy Shorty will have u feeling like family ...Thanks

Justin G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irian R 
Évaluation :
5

Hard to beat this way of doing business. Very nice.

Curtis E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason r 
Évaluation :
3

Le client n'a pas laissé de commentaire.

K R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R 
Évaluation :
5

Great staff help and truck was ready to go.

Raymond J 
Évaluation :
5

Very well organized and the UHaul systems worked very well when returning my rental.

Dale B 
Évaluation :
3

Drop off did not go well. It was an App issue though. Not sure why but the UHAUL app was glitchy. Not a huge fan when I'm trying to drop off a rental and I can't figure out what happened.

Mason A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B 
Évaluation :
5

Very good service

manuel m 
Évaluation :
5

Hever was awesome! Very helpful! Easy pick up, easy drop off. Will use them again!

Jamie B 
Évaluation :
5

Shorty was very helpful and informative.

Tonya G 
Évaluation :
5

Everything is well maintained . GOOD SERVICE. Thanks

gul k 
Évaluation :
5

The service was great. They went way beyond normal customer service. Would highly recommend.

Luis R 
Évaluation :
5

Very professional. Great overall setvice

shannon l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Domingo V 
Évaluation :
5

Would like to see Uhaul providing first responder/military discount

Azhar P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo M 
Évaluation :
1

It would be nice to have the correct key in the lock box, and for the representative on the phone call to keep their word. I was told that I would not be charged for having keys to a different truck left in the lock box with the code I was given, but instead, the representative had me walk across the field, back to the small house that had the lock box, and then tasked me with a job that is not my responsibility. I had to open lockbox one to retrieve my correct key only to find two keys in that lockbox. And then when I found my correct key, I had to put one key in an orange dropbox, and then put another key in box one, and then scramble the numbers, and then take my key and complete the inspection on the correct truck. I was told to initially just use the truck that the first key opened, but then was later told that I would have to use my truck, since I ultimately did retrieve my key. This is so ridiculous. It was really cold outside and I stayed out there a lot longer than I had to. The app kept malfunctioning, and only one photo uploaded, which forced me to redo the entire thing again. I asked for my $50 guarantee, and I was told that an email would be sent and that it is up to the field manager. This is the second time that I was sent to a field manager, and just for your information the first field manager did absolutely nothing. I understand that the rate is great, but this experience was horrific. I got one phone call with a manager who was extremely kind and said that they would go above and beyond to help me, and then called me back and made sure to let me know that I was good to go. Then maybe 10 minutes later I get another phone call saying that, I wasn't going to get my truck because they were closed and they don't have a 15 footer truck available. It was very conflicting and very confusing and very much irritating. I don't know if I will ever get my $50 guarantee as promised, but I do know I will not be back to Uhaul if this does not get resolved. And I will not recommend Uhaul.

Naomi S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorenzo S 
Évaluation :
1

Location never answered the day before we return the equipment. There is no person available in the location which they advertised to be open form 7am to 5pm. We waited for an hour, called uhaul customer service which also is not able to help. We ended up doing an afterhour return on this location and got charged extra for returning the equipment late which is not true since there is no person available since we got there.

Junvi B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rock D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B 
Évaluation :
5

S.O.

Arnulfo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Allen M 
Évaluation :
5

gas was very low, had 18 miles to empty

Tom D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M 
Évaluation :
5

Don’t change anything about yourself 😊

ralph a 
Évaluation :
5

WELL RUN LOCATION

Donald N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI P 
Évaluation :
5

I rent 2 uhauls twice a year, and have always had issues. I heard this location was good so I gave you one more try! Everything was perfect

LISA S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
5

I would like to have been given a price for one way versus two way rental on a car dolly. The associate could not to give that price to me without filling out all the paperwork first.

Jim t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M 
Évaluation :
5

Someone just please answer the phone

King-Christopher B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariBeth o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariBeth o 
Évaluation :
1

Le client n'a pas laissé de commentaire.

J n 
Évaluation :
1

Educate your staff on how to accommodate customers. I was given a voucher n lady did not know how to apply. As soon as I walked in I was given the phone the guy in office didn't speak English n it too 15min to check in

Carolyn O 
Évaluation :
5

👍🏽

Lilia R 
Évaluation :
3

The person working at the location where I FINALLY got the equipment I ordered was fine enough, but the trailer was lacking. The frame was fine, but one of the tires was grossly out of balance and 'shuttered' the entire trip. Honestly, I'm surprised it made the trip without failing.

Chris K 
Évaluation :
5

They are convenient and almost always has a truck available and the customer service person is helpful.

mariBeth o 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles H 
Évaluation :
5

This location is awesome this is the third time we have rented from this location and everyone we have worked with is so inviting! The equipment is clean and well maintained I don't feel like anything needs to be improved I appreciate the way they run this location.

Shelby T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bart W 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page