Customer Reviews for Outback Climate Controlled Self Storage
(Concessionnaire U-Haul dans le voisinage)

801 évaluations

6113 Atlanta Hwy   Flowery Branch, GA 30542

(770) 965-0845

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 965-0845

6113 Atlanta Hwy
Flowery Branch, GA 30542

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

martha C. 
Évaluation :
4

Mobile app often doesn't work properly. When trying to check the van back in, mobile app froze & wouldn't complete the process. Call to Customer service had a 50 minute wait! Even after telling the Service rep on the phone that I had an issue and was told "no problem", I was overcharged with a 20 $"service fee" for checking the van back in. The app fails repeatedly - beware!

MARGARET R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandy H. 
Évaluation :
3

The truck was dirty inside when picked up, food crumbs, dirt and even a fingernail in the cup holder. The door must have been damaged previously because it was very difficult to close every time we used it. The truck rattled underneath, not sure what that was from. The location said we could use the web to close out the rental on Sunday because there were no employees at the location, the process didn't work. Had to call the next day to make sure everything was closed out on time. Not the best uhaul rental I have had. The employee was nice.

Desiree K. 
Évaluation :
5

Used you for 10 years, never a price increase, well maintained facility

ROBERT B.  |  Expérience générale 
Évaluation :
5

Outstanding service from the store and laborers. Exceeded my expectations by a mile! Highly recommend them.

John P. 
Évaluation :
5

I was with Outback Storage for a very long time and I was completely satisfied with them. Travis was very helpful and polite. I recommend Outback Storage to anyone who needs a clean storage and great prices.

LARRY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W.  |  Expérience générale 
Évaluation :
5

The truck was clean and in good condition. Also the customer service was awesome!!! Travis answered all my questions without missing a beat. He was very nice and professional. I would highly recommend this location to any one I know or don't know.

Sabrina G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Smooth transaction and move.

Robert P. 
Évaluation :
5

Great experience

DORTHA V. 
Évaluation :
1

The owner is a crook.

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph D. 
Évaluation :
5

Very Helpful

Shanika M. 
Évaluation :
5

Great service, 2nd time I have used them. Cab of truck not clean but I got there at opening time

Traci G. 
Évaluation :
5

When I couldn't complete the order in your phone App/website, and was stranded at midnight in this parking lot, the owner of this location assisted me so I could safely rent the truck

Margaret R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J. 
Évaluation :
5

Most helpful.

David F. 
Évaluation :
5

Very nice, I didn't have to do anything. Gentlemen met me outside as I pulled in. He asked my name, got the keys and said Thank you. Amazing!

rosa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvic L. 
Évaluation :
4

The biggest issue was that I was moved to another location for the vehicle. Which in turn caused me to have more mileage than the first location that confirmed my purchase. This cost me additional $$'s and time. Wasn't exactly thrilled on how that was managed.

Byron D. 
Évaluation :
5

Everything was very smooth and easy. It made the move less stressful.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
3

It was easy to return because I didn't have to interact with any employees who didn't care. The self-return was easy.

CAITLIN A. 
Évaluation :
5

Travis is awesome. So are his movers Tom and Jerry.

robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMI L W. 
Évaluation :
2

Clean your trucks. Make sure that additional items that customers request that are needed for a move are actually put in the truck.

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLI P. 
Évaluation :
5

Truck was dirty inside but ran ok. Cup holders, floor area needed some cleaning

Kathryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn L. 
Évaluation :
5

Very helpful

David B. 
Évaluation :
3

The truck had cigarette ashes in the cup holder and floor 🤢🤮I am not a smoker!

Lucious M. 
Évaluation :
4

Would have been 5 if they had dollies.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbert C. 
Évaluation :
5

The truck was clean, yes. But it seemed to have engine problems. It chugged along when you first press the gas and it sounds like the engine is on it's last leg. It really needs to be checked out. Great location for renting trucks though!

Connie D. 
Évaluation :
3

Make sure that reserved equipment is available at the location. This is a smaller location. I reserved 2 4-wheel dollies on the company website, but when I arrived to pick up the truck the dollies were not available there.

Alan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altan K. 
Évaluation :
5

Nothing! This location is above all the other experiences we have had renting. They go beyond normal standards to help you.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonas A. 
Évaluation :
5

Travis was great to work with, and the check-in and check-out process was quick and easy.

Rusty E. 
Évaluation :
5

The gentleman I spoke with over the phone and eventually meet in person provided outstanding customer service.

JOHNATHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd A. 
Évaluation :
3

I reserved online. My problems are partly due to the location mixing the truck I was renting with another truck. It took 45 minutes to get the truck checked out when we got there. Customer service was not conscious of my time. I will think twice about renting from uhaul in the future.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Travis and his staff are phenomenal! Everything was spot on. Travis had my truck ready and waiting. The truck was clean and Travis and his staff all very professional and informative. I will highly recommend Outback Storage and Travis to everyone for all their packing, moving and storage needs. Thank you Again!

KELLIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RADE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rex C. 
Évaluation :
4

More lights would've felt safer.

Jessica G. 
Évaluation :
5

Make the app more user friendly

William C. 
Évaluation :
1

Your app needs work it freezes and won't let you upload photos. I've spent a lot of money with you guys in the past couple months and nothing went as it should. I will never use uhaul again

Salvador H. 
Évaluation :
5

your overall customer logistics service is terrible. I never received a confirmation on where to pick up the trailer. I had to cancel the containers and go to PODs because no one knew who was to deliver them. I had to drive to 3 different locations to drop off the trailer because the site wouldn't take the trailer. some of your site people are jerks who could care less about the fact that I'm in the middle of a move and my life is completely upside down. You guys are terrible as an organization.

Jason T. 
Évaluation :
2

I reserved an appliance dolly through the online reservations process. The morning I show up to get the truck and dolly, I was told there is not a dolly available. I was told this (equipment not available) is what happens with a reservation is made at the last minute. I was not called or emailed to let me know it is not available. I was told that a search was done with nearby locations and none could be found. As I appreciate that, I would have made other arrangements since that dolly is what I needed. I was given an utility dolly for no charge but I could not use it. I will not be using this location again. Either the website scheduling tool needs to be changed or stores need to call customers to let them know the equipment they reserved is not available.

Bradley S. 
Évaluation :
4

with over 150k this truck is past its life I will not rent another in that bad of shape very dirty and smells like grease hard to steer on the road almost dangerous

Harold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAMONT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY S. 
Évaluation :
4

Be sure the ac works.

MICHAEL K. 
Évaluation :
5

Movers Tom and Corey are excellent!

MARTIN K. 
Évaluation :
5

Clean interior before renting, and possibly post a No Smoking sign inside truck. The Change Oil indicator light was on.

John H. 
Évaluation :
1

They didn't reserve the equipment I booked and have me a disgusting truck. The trucks back door barely worked and I had to throughly clean out the back before I could use it. The cab was even filthier as drinks and cigarette ash covered the floor. The smell was terrible and my kids couldn't ride in it because it smelled so bad. I called U-Haul 800 number but they told me they couldn't do anything to help. This was a terrible experience that will most likely cause me to never use or recommend U-Haul again!!!

James B. 
Évaluation :
3

Your customer service is terrible. I reserved a truck through your website at the location it suggested based on my zip code only to arrive and find out the location has been closed for 3 weeks. I then sat on hold with your customer service for 45 minutes before someone answered the call, I told her the issue and then she put me on hold and never came back on the line. Then when i had an issue with the return link I sat on hold for another 35 minutes before I ever got to talk to someone about my time sensitive issue. I am very dissatisfied with your service and I will not be renting from you again

DARREN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDY B. 
Évaluation :
5

The Outback Storage location was excellent and I did not have any issues with them at all. However, I would not use Uhaul again. The lady that assisted me at 3804 Buford Drive, Buford, GA 30519 did not pay attention to what I was asking for and incorrectly set me up for a local rental instead of one way. While I was at that location, there was a separate employee on the phone with another customer. He was rude to that customer and that customer eventually hung up the phone on him because he was rude. Once he hung up the phone, he made the comment “I guess she didn't like my customer service” and chuckled. This was definitely not the kind of professionalism that should be displayed by an employee especially in front of other customers. I spoke to a lady named Audrey in Traffic who told me a truck was waiting for me at Your Extra Attic Storage, 130 Peachtree Industrial Boulevard, Sugar Hill, GA 30518. I arrived at that location and was told that there was not a truck available and they did not know why I was sent to that location. I was sent to Outback Storage and had not issues.

Brett S. 
Évaluation :
3

Pleas new sure the U-Haul is clean for the next customer. We had to clean when we got it home. It was filthy in the back of the truck Thank you

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele R. 
Évaluation :
4

The cargo van wasn't clean inside, and it should have been.

PHILIP A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Had no issues

Miguel J. 
Évaluation :
5

Nothing. Everything was perfect.

robert W. 
Évaluation :
5

All service was excellent -.thank you very much!!

Allison S. 
Évaluation :
3

U-Haul needs to upgrade their computer system. Yes I finally got a truck at this location but this was the third location and it wasn't until 1:30 p.m. when I was supposed to get my truck at 10 a.m.. the original place at 10 a.m. the truck wasn't back then they said they would call me when it came back in, I called them back at 12 they said it would be ready by what I get there 5 minutes to 1 she said their system was down in Buford Georgia and that they cancelled my truck and gave it away to someone else. I told her I had already paid for movers at 10:30 that morning. I asked the movers if they could do something else for a few hours so they did another job. They were sitting at my old house ready to work at 1:15 I didn't get the truck till 2. So I didn't have enough time to move all my stuff so I had to pay for an additional hour for the movers because of the truck. This was a nightmare day.

Sharon G. 
Évaluation :
5

The staff was absolutely awesome!!! Very courteous, helpful!!We will highly recommend them to others!! Also the ladies at the phone center in Gainesville, GA were very courteous and very helpful. They were also awesome!!

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

I was in and out with no problems . The guy knew his business

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelina K. 
Évaluation :
5

Nothing could have been easier from the start. Travis was an amazing host and a thorough help all the way thru. Not only did he make the booking process easy, he was able to book his men to help load our truck for a great, competitive rate. They were hard-working, fast, and polite. I would highly recommend Travis and this location

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Wonderful time i

Roland G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd S. 
Non les évaluations ont été soumises pour cet établissement.

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