Customer Reviews for Outback Time
(Concessionnaire U-Haul dans le voisinage)

176 évaluations

346 Koa Rd   Monticello, FL 32344

(850) 997-9928

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 997-9928

346 Koa Rd
Monticello, FL 32344

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
2

Staff could not check it in on 8/07/21 and neither could I on the app, even though I followed the instructions. Had to go back the next day to get it checked in with different Staff. Never got a receipt, still don't know if it is checked in.

Thomas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy W P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

The employee working this particular day was so sweet and kind and love the white/green eyed cat! Lovely place overall!

Brenda E. 
Évaluation :
2

I called the Uhaul 1-800 number when Outback Time wasn't open. The operator I spoke with was rude and unhelpful. It was amazing how bad the customer service was. I will avoid uhaul at all cost in the future.

JOHN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Nothing,everything was very good...Nice service.

MICHAEL R. 
Évaluation :
3

The front desk lady was very nice!

BRYAN JOSEPH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al L. 
Évaluation :
2

The people at the desk were great and were helpful. My reason for the below average rating is the location of where the trailer was parked. The ground wasn't level so the trailer was pointed downhill and the back of my truck was up much higher than normal. It took three of us to lift it high enough to hookup. The owner first asked me if my truck had the proper hitch and he was in my opinion was rude in his attitude. This is the third uhaul trailer I've rented with this same truck and hitch. This location needs a level area to have their equipment located to make this process easier.

John H. 
Évaluation :
1

They didn't have a pig-tail for the lights and told us not to worry about it then walked away from us when we told him it was unacceptable. Had to wait 3 hours fir roadside assistance to bring a pig-tail. He told us the rental would be comped because of how we were treated. But, when we returned the trailer 3 hours later, we were charged double the daily Trailer rental rate. This place should not be representing UHaul!!!!! We are disputing the charges and will file all formal complaints we can to get this business shut down.

Steven U. 
Évaluation :
5

Quick, simple transaction

David G. 
Évaluation :
5

Ensure their is no double booking of equipment

Leon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

I have rented and returned here many times and they are always wondered

Lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
2

The location is a combined campground and UHaul rental. We had a truck breakdown on a boy scout trip and needed to rent a truck to get home. Cindy helped us. She was pleasant, but she was completely unhelpful. She initially told me it would be faster for me to book the reservation myself using my cell phone because she did not know how to help me and was not familiar with the software. She also stated that the campground was her priority and she would need to stop helping me to help campers trying to check in, which she did several times during the hour it took to rent the truck. The online system did not show any trucks available at that location, so I couldn't use it. Cindy had a couple of trucks there but only had 1 set of keys. She was extremely slow, did not understand the rental system, and could not type. After 30 minutes of 'helping me' she accidentally closed her computer screen and had to start over. I kept envisioning the scene in Zootopia at the DMV. Thankfully, 15 minutes later her colleague came in who could show her what to do and took are of the campers who came in so Cindy could help us. The process took an hour, which was frustrating, especially given the long day I had already had. If the second lady had not shown up, we would probably still have been waiting in line or would have made alternate plans. Oh, and they told me the truck had a full tank of gas but then it only had 1/4 of a tank, meaning I had to immediately go a fill up.

willam G. 
Évaluation :
1

Employee needs customer service training!!! Rick was very rude!! He cared more about the people who wanted a rental spot at the camp ground!! I worked through the door at 12:03 I'm the only customer at the register but yet it took him a whole hour to process my uhaul rental. He had a whole conversation with different people on the as if I wasn't important! I didn't get check out until 1pm. I can truly say this was the worst customer service I ever experienced!

LARIESHA W. 
Évaluation :
1

This location never checked the truck in, I had detectives calling me about stealing the truck. Such a mess. This location shouldn't work for uhaul.

Jennifer S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

archmanMichael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cari K. 
Évaluation :
5

Nothing. They were very nice and friendly.

Jody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
3

We were sent to Monticello Towing first no way would we leave the van and truck. Looked like it might have been cropped before we turned the corner. No drop box and only one trailer was in lot. After the stress of going to the wrong location. We felt much safer leaving hooked up at the KOA after hours by the time we found it.

Marcia B. 
Évaluation :
5

Why even bother making a reservation early if we don't find out about the uahyls until the day before our intended move. I am very unhappy with this process and do not understand why available trucks at my preferred location could not be rented to me. I am very upset that I had to add an hour and a half to my moving time when I could have walked to my preferred location and been on my way. It is extremely inconvenient to operate this way while other truck rental companies can guarantee me a truck at my preferred location.

Sydney F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Desiree P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patti P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri W. 
Évaluation :
5

drop off was quick and easy.

JIMMY U. 
Évaluation :
4

The service person behind the desk was new and unfamiliar with procedures to check in. The computer was not working properly and they could not log in truck. Said they would do it later. They did send an email later verifying that we did not owe any money.

jacqueline F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leura H. 
Évaluation :
1

Staff complained the whole time about uhaul when I simply asked where to put the trailer and if she could check it in. Never would come out to visually check the trailer.

Steve G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
2

We reserved both a truck and auto transport trailer. They waited until we showed up to tell us they couldn't find the keys to the truck. We then had to go to another location to pick up a truck and then back to them to pick up the trailer. When we returned to pick up the trailer they never even bothered to come out of the office. We hooked up the trailer in our own and had to go in and tell them that we even had it.

susan D. 
Évaluation :
1

They never offered me any kind of insurance.

Justin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al L. 
Évaluation :
5

She was very pleasant and personable and the place looked very nice. We plan to rent a cabin there soon. Very clean!

Bridget A. 
Évaluation :
2

I was told that I would be able to use a car trailer to pull my Honda Civic and the only one available was here in Monticello instead of Tallahassee where I was originally from. After driving 45 mins to get to Monticello and waiting another hour for technical difficulties, I was told my car cannot go on a car trailer nor do they have one available even after I made the reservation to days in advance and called every day to be sure. I wasted my gas because I could've gotten a tow dolly from a much closer location and saved my travel time because I was headed north to Atlanta.

chelsea S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy U. 
Évaluation :
1

Dreadful, almost comical, incompetence. Watch your contract!!!

Winston L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul David S. 
Évaluation :
3

Inconvenient location for drop-off of trailer...

robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osborne D. 
Évaluation :
1

Make sure employees are knowledgable about how to perform rental contracts and/or have somebody who can be easily reached to assist in rental agreements.

Sean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanda L. 
Évaluation :
5

Merci

glenn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE A. 
Évaluation :
5

The staff is so easy to work with, they made the process so easy. The trailer was clean and ready to go. The 4x8 trailer is so easy to pull, almost like your not pulling anything.

Harvey S. 
Évaluation :
4

Whenever we are in the area and need equipment we always use Outback Time.

stanley E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jessica F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon C. 
Évaluation :
1

Not go there to rent a trailer.

MILLARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

I received the truck with less than half a tank and I had to get the truck from in the trees and there was a lack of professionalism

Robin L. 
Évaluation :
3

I had an 9 am reservation to pick up a truck at MRZ storage in Tallahassee. The reservation number was 20525566. When I got there at 9 am. The employee that was there told me that U-haul had overbooked trucks and they didn't have anything. We left and thankfuly this location at Monticello had a truck available. Personally, if I was the owner of that storage place I would've called the customer and find out if another location had a truck available. Will I use Uhaul, that storage location (MRZ Storage) or recommend them. NO!!!! I had to rent uhaul at another location because I had no choice. Extremely dissatisfied!!!

Pedro M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
3

Make sure the truck is clean and fully fueled. The inside windshield was filthy.

mitch B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Your tv commercials are the old "20 $in town per day" total false advertising as it's really 40 $plus ALMOST A FULL DOLLAR PER MILE plus fill it with gas....70 $and up, just to borrow a truck for half an hour! .....but hey, the guys at Tallahassee east are good people and they cant help the price, so overall Im satisfied.

JASON P. 
Évaluation :
3

Trailer pulled very well! Worked great!

Jeffery B. 
Évaluation :
3

It's out if the way for many of my friends, though not for myself, but it wasn't the easiest to find.

hilary G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
5

Great staff. Easy & fast drop off. I do recommend.

Robert S. 
Évaluation :
4

Convenient to my location and nice staff

Ron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred F. 
Évaluation :
5

Very kind & helpful, Thank You

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
4

Keep up good work.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike H. 
Évaluation :
1

Over all experience was terrible. Trailer was fine. Staff was fine. Organization was terrible and totally unacceptable!!!! Had to go to three places over a 3 hr. period to finally find a trailer, having been told that there was a trailer at each place when not. Finally, the place where found a trailer didn't know that it had one. Same disorganization on return. Will not be back!!!!! JD

jim D. 
Évaluation :
2

Although I had prechecked in for my rental, I waited 25 minutes for the site to work through issues with UHaul's internet management. The UHaul program kept freezing up prior to finalizing the transaction. A phone call to UHaul management was required to charge my credit card and I received no rental paperwork. The UHaul rep had only a few rental units and only 3 moving pads available.

Larry C. 
Évaluation :
3

Lady was not very knowledgeable about the procedures for rental of uhaul. She stumble thru it and eventually Rick came into the office and was able to finish the process. Both were very polite and apologized for the inconvenience. My real problem was with your central reservations cause they located several places with the truck I needed but the were closed and one other didn't have any trucks but reservations said they had 3. It was the 2 July prior to the holiday but a lot of confusion.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken N. 
Évaluation :
1

I dropped the trailer off Friday 5/5/2017 . The lady at the counter said "I'm not really good at this Uhaul stuff yet." She showed me where to leave the trailer and never left the office. I just received a statement that I was charged an extra day because it was just checked in today, Sunday 5/7/2017.

Ralf Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike B. 
Évaluation :
1

This was definitely the most uncomfortable uhaul rental experience I have ever encountered. I'm not one to complain BUT, there was a large part of me that wanted to call the corporate line to see if this location was legit. The location was at a KOA which I can understand that it was not a Uhaul store, but, when we pulled up there was no one to help. I'm a handy female but that is besides the point. The woman at the front office called someone and when we went over to the trailers he advised me to just "hook it up." I was really confused because I didn't even know which one to choose from the mix (the dimensions for the one I ordered). The guy eventually came to help us after I asked him to and once we got to the trailer he opened it and it was full of ants and wood pallets. More or less, used as a storage for the campgrounds it appeared. He swept it out luckily but then the paperwork part came. He couldn't log in to the account, couldn't print a contract or receipt and to be honest the transaction took well over an hour. That part wasn't fun after driving 2,5 hours to get it then still had 2,5 hours left of a drive which easily put us into the evening hours. The trailer lights weren't checked to make sure they worked before we left the facility either. Discussing where we should return it wasn't fun either since we had to drop it off over 30 minutes from our final destination (at midnight) when there is a uhaul every few miles in Jacksonville, FL. In the future, it may be easier just to buy a trailer instead.

dana C. 
Évaluation :
1

The person was weird and I was not comfortable with him. I spoke with him on phone the day before on what time I would be there and he was late. He didn't hook up the trailer correctly and it did damage to the truck. The internet was down & we had to call to do my transaction over the phone & I was not comfortable with that. I'm glad I had my nephew with me to make me feel at ease. I always use U-Haul when I'm moving & will continue to use them but will not return to this location again.

Arlene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Non les évaluations ont été soumises pour cet établissement.

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