Did mobile drop off because it was a Sunday morning. No issues.
RANDAL DEE D.
Customer Reviews for Outdoor Escape RV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The app was very confusing for the mobile return. In fact, it never even recognized I returned the trailer.
Jessica T.Merci.
JENNIFER C.Pleasant folks. Good truck. I highly recommend this rental location.
Charles N.the operators/managers were tops!!! Excellent folks who know their jobs super-well!! Total pleasure to deal with this location, and I would not go anywhere else for my rental needs!! Another job super-well done!! Thanks!!!
THOMAS H.Very smooth return with exceptionally helpful people. So much better than pickup.
David V.Hard to return on phone on app, had to go to website
Blake R.Very friendly.
Patrick R.They were very good service
KELLY K.The owners of Outdoor Escape RV are wonderful. They are friendly and very welcoming. Highly recommend them.
Wayne H.Great folks. Trailer was exactly what we needed
Steven C.Wonderful and friendly experience!
Gregg A.Ted and Jennifer made the process so easy. Very pleased.
JENNIFER C.This trailer was really old and it also leaked. I would like a refund
Alan G.They were great couldn't ask for anything better 🙂 such wonderful people!!!
DONNA R.Very friendly folks!
Jennifer K.Keep doing what you did for me and you will keep on growing thank you for your service
LUTHER B.Fast a friendly great people to deal with.
Edward C.Very personal e and professional. Outdoor Escape will be our go to location for truck rental needs!
Randall R.Didn't contact dropoff location or have any interaction but it has a good amount of space for dropping off even the big 26' trucks. Easy to get to as well.
Aaron F.Jennifer was awesome and made the turn in a very easy and friendly experience.
Joseph P.Unfortunately where we requested our uhaul was not able to have a truck so we were moved to this location. The staff was very helpful but the location wasn't great.
Jasmine M.Great experience. Folks were thorough and courteous. Truck and equipment in good condition.
ED C.Very very friendly and nice!!!
Memori S.Crazy I had to run to another location to pick up trailer when there where three trailers there when I picked up the truck I rented...yes rented truck and trailer and had to run to two different locations.
charles D.Very helpful and friendly as always
Blake R.Jennifer was very kind and helpful!
Derek J.Everyone I worked with during this rental process was wonderful. The truck was clean and ran very well. Will definitely use uhaul again.
Eric F.Outdoor Escape RV was wonderful to work with. U-Haul, the company, absolutely stinks!!! You assume everyone has a smart phone or internet to conduct all business. Renting the truck was easy. Returning it was an absolute nightmare. I will not recommend U-Haul ever and I truly hope to never need them again in the future. I will, however, continue to do business with Outdoor Escape RV.
TIM J.Pick up was confusing and frustrating. Not the locations fault, the app is horrendous and “24/7 pickup†is a lie. I had to call customer service and wait on hold for 15 minutes before I could get the keys for the truck. Once my 45 minute pick up process was done, the inside of the cab was dirty. I had reserved furniture blankets and a dolly as well, which were no where to be found. I went back to the app to report this, but there was no option to do so. I was on a time crunch to move, so I just had to deal with what I had. Once I dropped off the truck, the location was open and I informed the associate inside of the missing items. I was still billed for them. A few days later, Uhaul customer service reached out and processed a refund for the items. Just an overall garbage experience on a day when I was moving so I was already stressed.
Jacob A.This place was so friendly and helpful during a very stressful time in my life. Such a blessing
Frances B.Wonderful customer service
Richard M.they were excellent in service and support. Thanks
RICHARDGEORGE M.The staff was very polite and courteous. All the way around was a great experience and I would recommend them for anyone's next move.
Michael M.Outdoor Escape is the best! They seem to always have the equipment I need and the staff is very helpful and friendly!
Alan G.I have used this location before and the agent goes out of her way to accommodate her customers. She does it with a pleasant and helpful attitude. You are fortunate to have such an employee.
Theresa R.Too far away
Jill U.Can't think of anything
WARDHENRY M.Jennifer and her team are just lovely - and always so helpful. And her location is perfect for us, in particular.
Kelly K.Very nice lady. Ensured I was not charged for the equipment I did not get .
James W.This particular drop off location is right on a major road and very near our home. So, for our purposes - perfect. Ask me for a reveiw on the Uhaul storage facilities - as we tried that as well.. Review would not be positive.
PAUL M.