Customer Reviews for Outhouse Storage
(Concessionnaire U-Haul dans le voisinage)

69 évaluations

1213 Hanover Rd   York, PA 17408

(717) 225-3130

Heures d'ouverture de l'établissement

  • Lun - mar : 10h am à 5h pm
  • Mer : 12h pm à 5h pm
  • Jeu - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 6/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(717) 225-3130

1213 Hanover Rd
York, PA 17408

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 10h am à 5h pm
  • Mer : 12h pm à 5h pm
  • Jeu - ven : 10h am à 4h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 6/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The owner of this location was not customer service oriented. The equipment had 2 unserviceable tires. When brought up to the attendant, he said it was my problem and I needed to contact U-haul.

Thomas M. 
Évaluation :
3

Truck was clean but the dealer called for help about a check engine light and drove to FL with it on the whole way. We reported the light in FL hopefully uhaul able to address this in FL. A little unnerving when you need a truck and no other option but the one with the check engine light on. Also has to go to alternate than what I reserved for the truck.

Kimberly K. 
Évaluation :
5

Allowed locations to assist with on-line application. The location personal did not know how to use the in process or out process app.

Juan P. 
Évaluation :
4

This location was fine but overall customer service afterwards with Uhaul directly was poor

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIE H. 
Évaluation :
4

Rick was great and very helpful!

dale H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W. 
Évaluation :
2

My original reservation was 930 am. Somehow changed to noon then 3 then one. I was disconnected from 1800 U-Haul several times both via chat and phone. It took me two hours to get a code and get my truck upon arrival. Not sure I'll use U-Haul ever again. It was far too stressful and inconvenient with customer service so unavailable.

Regina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina R. 
Évaluation :
5

Have what you reserved 1 1/2 months before you need it instead of texting 1/2 a day before you need it and say you have to pick it up somewhere else It had nothing to do with the location I rented from because he was great It had to do with your system giving my reserved truck to someone else That is NOT right Luckily someone got one there for me so it got corrected but not without an extreme amount of extra effort from me just before my move

EDWARD B. 
Évaluation :
3

The guy behind the counter didn't give alot of direction. Just said leave the key. So we did.

Connie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

The process to get this truck was absolutely horrible. Customer service number lead me no where. No one answered the phone after being on hold for 30 minutes. I will never use this service again nor will i recommend this service to anyone else. Absolutely horrible.

Katherine N. 
Évaluation :
1

I hope you never get another customer EVER! UHAUL is HORRIBLE!

SANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROLAND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP K. 
Évaluation :
5

Rick is great! Had a last minute request, he had me out and ready to go in no time!

jane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
1

The worker at this location said I didn't have a reservation and he did not have a vehicle to give me. I even showed the reservation number. Took 15 mins to later find my reservation. They need to be more organized.

Renee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lanise W. 
Évaluation :
5

All good

kenneth G. 
Évaluation :
5

The site was great. The truck worked well, though the steering is really loose. Not dangerous loose at all. However, the mobile check in was really slow - 30+ minutes. If I would have known that, I would have selected an earlier check in time.

Heather F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

So everything was great, but the blankets we rented for furniture were filthy, they should be replaced or cleaned after each use

TAMMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha H. 
Évaluation :
5

would not recommend Uhaul as a honest truck rental! they claimed i had unlimited mileage on my one way trip, than charge me $4,87 for over mileage! i received NO emails or paperwork from Uhaul on this whole rental. than when i call to find out what the xtra charge is -they say over miles!

robert F. 
Évaluation :
3

Prix

Chris Y. 
Évaluation :
5

Have the the truck in better condition inRegards to how the truck drives. The guy could use an extra hand around the place, he was cleaning and getting things done as fast as he can while attending to customers needs.

Amy C. 
Évaluation :
3

Open on sundays .

Narcy M. 
Évaluation :
5

Everything was great. Best U-Haul truck ever rented.

Michael F. 
Évaluation :
3

A bit out of the way again a far. Drove from my home added mileage and dropped tow dolly on 8/5/2019 and still charged extra as system wouldn't allow me to change it This was the worst uhual exooeeenxe I have ever had Over charged for days. Poor customer service Visor clip fell while driving on my head

Joanne D. 
Évaluation :
5

Very friendly and helped through the process. Quick and efficient and will rent from here again! Thank you Outhouse Storage!

Mark K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K. 
Évaluation :
1

Mal servicio

xiomara R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise K. 
Évaluation :
1

Customer service messed up my reservation. When I made the reservation, I put 24 hours into the computer. When I received the confirmation, it said 4 hours, so I called this location and spoke with someone who assured me they changed it to 24 hours. When I arrived to pick up the vehicle, the representative told me they had no record of the transaction and that I could only have the vehicle for 4 hours. They made no effort to help find another vehicle or rectify the situation whatsoever. Doubtful that I will return to this location for any rental needs.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barry M. 
Évaluation :
5

Great service. Thank you Bill, it was a joy and when I need your service again, I will be back!

Juanita B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane W. 
Évaluation :
5

Awesome service from Outhouse. Fast and flexible. Great guy to work with.

REBECCA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles H. 
Évaluation :
4

Courteous, willing to find a vehicle when there wasn't one available and timely response to voice mail message just before closing.

Jason F. 
Évaluation :
2

Could not open lock on truckâ€"called for assistance, was given multiple codes, none worked. Was eventually told to release pressure on lock handle (nowhere in instructions), and lock opened. My dozen furniture pads were not loaded on truck, had to wait additional 25 minutes for pad delivery. Was promised a credit to my account for the delays, but no credit was given. Truck was fine, people were nice, but service itself was very disappointing.

Stephen R. 
Évaluation :
5

first rate service! is now my go to location for u-haul rentals!!!

Joseph L. 
Évaluation :
5

Bill the gentleman I spoke with and set up everything through was awesome and very timely !

Devin M. 
Évaluation :
5

nothing, service was great!

Mike W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
5

Great customer service, and the rental truck was clean and in good condition. Would recommend this location for Uhaul Rentals!

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

Pick up and return went smooth! Would rent again when needed.

Marie R. 
Évaluation :
4

The employee was very helpful and went above and beyond in helping with my predicament. However, when I returned the truck, things did not go well.

Karen F. 
Évaluation :
4

My experience with UHAUL was the problem. The gentleman who owned the location was great and tried to accommodate the HUGE error that was all on UHAUL! My reservation was for Saturday at noon. I received a call that morning stating it wouldn't be ready till 2:30pm. And no other location had anything to fill it's place. So I agreed, not that I had a choice. Get there at 2:30, no van. The owner called the customers who were bringing it back and they were still loading it - in VIRGINIA!! Only thing he had was 2 tow behind trailers. We had to go to a local hardware store to buy the ball and pin to use our truck with these. $25+ later we're back hooking up a much smaller trailer (which means more than 1 trip back and forth to reload). So my move, that should have started at 12:00pm, got stated at 4:00pm! UHAUL screwed us but they can get away with it; what are you going to do at the point? You have to move so you'll do whatever you can. I will rethink ever using them again!

ROSEANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K. 
Non les évaluations ont été soumises pour cet établissement.

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