Was great place to go very nice women to work with thanks lady's keep up good work thanks again for help and the uhal
JAMES ALLEN S.
Customer Reviews for Outlet Oasis Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent cervices
Luis B.I have rented a Uhaul many times within the last 7 months. I was hoping tor receive a discount with the most recent one.
Gina M.Dropped car hauler of at 4pm and there was no U-haul rep. on seen to check-in the trailer. Was told to just leave it in the parking lot and they would check it in the next day. No re-assurance that trailer would even be there in the morning.
Chris M.The wheel straps and ratchets were in poor, nearly unusable, condition. It was a safety issue and should be addressed immediately
Kevin D.Great job!
WILLIAM B.This location is not manned by U-haul people. Service is all self serve and online. Young lady gave me a helpful note showing how to check in my trailer. But didnt tell me to scan the location's bar code that is on the front door. It was snowing hard, so I left, thinking I could complete the check-in at home, but had to drive back to scan the barcode on the door.
James K.I don't remember the young lady's name, but she was very helpfull. She was working her butt off hooking up a car-hauler trailer to a guys truck, while he (the customer) just stood there with his hands in his pockets. I did help her, But she was very knowledgeable and a hard worker. Also very pleasant to deal with. She's a keeper!!!!
Robert M.It was perfect
Shirley B.Get rid of the app drop off. Again, I don't see why I'm paying full rate to do their job. Plus who's to say they get out there and mess something up and then lie and say we did it? If we are doing their job then the price needs to be lowered quite a bit. Inflation hasn't affected them to walk to the truck and do check in and out.
Megan H.Oasis Marathon employee processed my drop off very quickly. Was fast and friendly.
Shane K.Service personnel seemed like they didn't want to be there or seemed bothered to do the job.
Mark C.The truck had brake issues, felt like the transmission was going to seize up and the cab smelled like cigarettes. The dolly was something from the 70s and was extremely hard to maneuver. I was also charge 20 for the dolly and the dolly itself says it 10.00. Make it make sense. I will never use uhaul again. Im also not blaming this location or the people there. Uhaul should be maintaining and/or replacing equipment and vehicles.
Amy S.Rien
JASON P.Whoever the lady who helped me was was very very rude. “I've been doing this since 2014†she says as she's being mean to her young co worker asking about a car hauler for another customer that she had on the phone. She made me not even want to finish with the rental but I had already paid. She doesn't seem to have a clue what's going on either. I was told literally 4 different amounts by her as to how much my card would be charged. Loved the trailer and how easy it was to pull, but truly hate the employee for literally acting like this young girl was stupid simply for doing her job. I was about to offer her a job honestly. I hate seeing people get mistreated by people who just think that they're better.
Chassity H.For starters, my reservation was cancelled with zero notification. I arrived at my pickup location early to get the truck I reserved 2-3 weeks prior and was told they didn't have it. They said I should've received a call from UHaul about the cancellation. I never received that call. I was left without a truck on the day of my move, with multiple friends and family having driven in from different parts of the state to help. I called the UHaul phone number to try and track down another truck so that I could still move and the woman I spoke to through UHaul customer service was very rude and pissy with me, even though it's UHaul's fault for leaving me stranded. The two women that I interacted with at the Outlet Oasis Marathon were excellent however. They were very helpful and apologetic, even though the situation was not their fault. Even though there were no trucks available anywhere nearby, they were able to help get me a small trailer, which allowed me to complete the move in one trip, since my friends and family all volunteered their vehicles. The people working at the Outlet Oasis Marathon were great, very friendly and helpful. The person that I spoke to through UHaul however, was very rude and zero help. I recommend the folks at Outlet Oasis. As for UHaul itself however, this was a piss poor experience with rude employees that almost ruined my entire move. I would not recommend to anyone, as I've heard other stories similar to mine.
Ross F.The vendor was very nice and helpful. Very efficient as well. Would definately recommend this location.
Lorraine K.Nothing! Pick up and drop off so easy. Can refill gas tank walk in and drop the keys. Nice people and nice truck.
Karen P.Quick and Easy check in and check out. We ordered a 15' but because they didn't have one available that day they offered a 20' at the same price. Very pleased with their service. Merci!
Jay T.The staff was friendly and very helpful I will go back there again.
KEITH ALLEN B.Left rear tires were low on air once halfway loaded. Luckily we noticed this. Roadside assistance had to replace both tires and fixed leak at valve stems. Pretty poor vehicle readiness / check for a +2000 mile move. Would have expected vehicle goes through a inspection prior before going out to a customer! Also did a load share, but I am surprised that the drop off location and the national logistical center did not now each others status. I had to communicate this. Also the promises made such a timing of credit given for load share did not match. In essence information communicated did not match real life experience.
Bennett S.While the staff was friendly, they only do U-Haul as part of their business. I didn't receive a receipt when I returned the unit and they had to make phone calls to find out the return process. I'm sure it's a good location if you just need a truck or trailer.
Mark H.Smooth and easy
Theodore L.I waited in Pinckney for over two hours for a vehicle someone was supposed to call me the night before and let me know it wasn't available I had to drive to Burkhardt Road to get another vehicle took four hours to get one Saturday morning
Douglas B.The manager April was awesome
Kathleen C.Sales and service, s as bd equipment was great. The website to check the trailer in was difficult / inoperable. I rented a trss as lier, and the website required a pic of the odometer and fuel level to proceed. E we hen I added this unnecessary information, it still would not proceed.
PAUL MICHAEL A.This site was awesome to rent from. Will return for my next rental needs.
Daniel N.Repairing the previous damage to the side panel that had been reported several times. The only issue I had with the rental was explaining to the person checking the truck back in. The person said he wasn't going to charge me for the damage, I told him he couldn't because I reported it at checkout and because I didn't do the damage.
Melissa W.Fabulous experience, I would recommend U-Haul and specifically this rental location to all my friends and family
Bryan G.I was surprised to learn I had to provide a photo of my passport, lease, or another contact. I couldn't upload a photo of my passport or lease - it had to be an actual photo. A file upload would be a good option.
James L.Easy check in with the lady and same thing on return
JERED JAMES R.There were no problems,,check was easy, no check out in person nice being covid is out of control. Would recommend to friends for the future .
RONALD EUGENE S.Quick, easy, close to our moving location. Staff were friendly and helpful
RANDOLPH BROOKS C.The location and people were great. Your electronic check in process sucks. It would have been easier to just fill in the old paperwork. The worst part was when I got through the crazy number of screens to get to the final point you threw a curve ball asking for a passport or copy of my lease agreement or a phone number for someone I knew ... luckily I had someone with me that had a cell phone. But had I picked the damn truck up by myself I would have been hosed .... I mean who carries their passport with them all the time,.... I own my house so there is no "lease agreement" and WTF would I carry it with me if I did lease. Just horrible stupidity in not asking for this information when I reserved the truck ...
Daniel A.The process to get the truck electronically was too extensive a true hassle
Andrew C.I'm 70 and getting trailer unhooked was a problem
TERRENCE LEE T.Love the u haul car trailer! This Oasis Marathon was very friendly, helpful, and knowledgeable. I'll rent there again.
Paul A.Everything was great and everyone heloful
KRYSTAL R F.Pretty much nothing women I returned it to was great and nice so was pick up
JAMES ALLEN S.Went to drop off on a Saturday at 3:30 and was closed and then was given a piece of paper and told to use the return through my account. Called U-Haul and was told they can not help and to follow online return. So then had to come back on Sunday and create an account. No customer service what so ever!
Jerry B.The app needs review. I tried to begin mobile check out a few minutes early and it told me I had been assigned to manual check-in and to wait for the office to open. When I went inside, they said I was set up for mobile check out, which I completed.
Michael B.S.O.
KENNETH P.Staff was above average. Equipment was dirty.
MICHAEL ANTHONY B.The lady that was at 5his location was wonderful, very sweet & pleasant!
Laura S.It was not too late (I have picture stamped Saturday 2:38pm drop off) No one was there to check in trailer. Just the gas station guys that took our name on a piece of paper and said the uhaul people would check it in in the am. They were fine but seriously no one there at 2:36 pm? Oh well.
NANCY P.5 star! It was the easiest process we've ever had with uhaul! Hands down!
RYAN CHRISTOPHER G.The lady I dealt with was just very rude, and talked to me like I was stupid.
CAROLINE GRACE H.