Customer Reviews for Outlet Oasis Marathon
(Concessionnaire U-Haul dans le voisinage)

679 évaluations

1360 N Burkhart Rd   Howell, MI 48855

(517) 798-8633

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(517) 798-8633

1360 N Burkhart Rd
Howell, MI 48855

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Left rear tires were low on air once halfway loaded. Luckily we noticed this. Roadside assistance had to replace both tires and fixed leak at valve stems. Pretty poor vehicle readiness / check for a +2000 mile move. Would have expected vehicle goes through a inspection prior before going out to a customer! Also did a load share, but I am surprised that the drop off location and the national logistical center did not now each others status. I had to communicate this. Also the promises made such a timing of credit given for load share did not match. In essence information communicated did not match real life experience.

Bennett S. 
Évaluation :
3

While the staff was friendly, they only do U-Haul as part of their business. I didn't receive a receipt when I returned the unit and they had to make phone calls to find out the return process. I'm sure it's a good location if you just need a truck or trailer.

Mark H. 
Évaluation :
5

Smooth and easy

Theodore L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY M. 
Évaluation :
3

I waited in Pinckney for over two hours for a vehicle someone was supposed to call me the night before and let me know it wasn't available I had to drive to Burkhardt Road to get another vehicle took four hours to get one Saturday morning

Douglas B. 
Évaluation :
5

The manager April was awesome

Kathleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

Sales and service, s as bd equipment was great. The website to check the trailer in was difficult / inoperable. I rented a trss as lier, and the website required a pic of the odometer and fuel level to proceed. E we hen I added this unnecessary information, it still would not proceed.

PAUL MICHAEL A. 
Évaluation :
5

This site was awesome to rent from. Will return for my next rental needs.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Repairing the previous damage to the side panel that had been reported several times. The only issue I had with the rental was explaining to the person checking the truck back in. The person said he wasn't going to charge me for the damage, I told him he couldn't because I reported it at checkout and because I didn't do the damage.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
5

Fabulous experience, I would recommend U-Haul and specifically this rental location to all my friends and family

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A. 
Évaluation :
5

I was surprised to learn I had to provide a photo of my passport, lease, or another contact. I couldn't upload a photo of my passport or lease - it had to be an actual photo. A file upload would be a good option.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Easy check in with the lady and same thing on return

JERED JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

There were no problems,,check was easy, no check out in person nice being covid is out of control. Would recommend to friends for the future .

RONALD EUGENE S. 
Évaluation :
5

Quick, easy, close to our moving location. Staff were friendly and helpful

RANDOLPH BROOKS C. 
Évaluation :
4

The location and people were great. Your electronic check in process sucks. It would have been easier to just fill in the old paperwork. The worst part was when I got through the crazy number of screens to get to the final point you threw a curve ball asking for a passport or copy of my lease agreement or a phone number for someone I knew ... luckily I had someone with me that had a cell phone. But had I picked the damn truck up by myself I would have been hosed .... I mean who carries their passport with them all the time,.... I own my house so there is no "lease agreement" and WTF would I carry it with me if I did lease. Just horrible stupidity in not asking for this information when I reserved the truck ...

Daniel A. 
Évaluation :
2

The process to get the truck electronically was too extensive a true hassle

Andrew C. 
Évaluation :
5

I'm 70 and getting trailer unhooked was a problem

TERRENCE LEE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
5

Love the u haul car trailer! This Oasis Marathon was very friendly, helpful, and knowledgeable. I'll rent there again.

Paul A. 
Évaluation :
5

Everything was great and everyone heloful

KRYSTAL R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Pretty much nothing women I returned it to was great and nice so was pick up

JAMES ALLEN S. 
Évaluation :
2

Went to drop off on a Saturday at 3:30 and was closed and then was given a piece of paper and told to use the return through my account. Called U-Haul and was told they can not help and to follow online return. So then had to come back on Sunday and create an account. No customer service what so ever!

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT WILLIAM B. 
Évaluation :
5

The app needs review. I tried to begin mobile check out a few minutes early and it told me I had been assigned to manual check-in and to wait for the office to open. When I went inside, they said I was set up for mobile check out, which I completed.

Michael B. 
Évaluation :
5

S.O.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL MARIE J. 
Évaluation :
3

Staff was above average. Equipment was dirty.

MICHAEL ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN ASHLEY S. 
Évaluation :
5

The lady that was at 5his location was wonderful, very sweet & pleasant!

Laura S. 
Évaluation :
3

It was not too late (I have picture stamped Saturday 2:38pm drop off) No one was there to check in trailer. Just the gas station guys that took our name on a piece of paper and said the uhaul people would check it in in the am. They were fine but seriously no one there at 2:36 pm? Oh well.

NANCY P. 
Évaluation :
5

5 star! It was the easiest process we've ever had with uhaul! Hands down!

RYAN CHRISTOPHER G. 
Évaluation :
2

The lady I dealt with was just very rude, and talked to me like I was stupid.

CAROLINE GRACE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Nothing, best UHaul experience I've had

WAYNE RAYMON C. 
Évaluation :
5

April was amazing, very sweet & helpful!

Laura S. 
Évaluation :
5

Service representative was well versed and helpful

SCOTT MATTHEW G. 
Évaluation :
2

Gas gauge on truck was not working properly left an extra $30 were to gas in truck they would not reimburse me for Instructions in the beginning were not given to me properly so it's my fault they say and I don't get my money back not a very good experience thank you

LAWRENCE GEORGE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM LYNN W. 
Évaluation :
4

The front right tire was at 35 psi instead of 110 like indicated on 26 footer very dangerous..cost me 5 and time and a few miles to find air station…They said gas was full , when i got inwas between full and 3/4.. trued to check out on app to save the 20 it reads, no reservations. Same this for the truck i rented on Wednesday… would like a credit of 50 to cover expenses..

JAMES ANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMIE DANIALLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
5

The online, after hours check in is a major waste of time. Stick to dropping a contract in an after hours drop box, as not everyone has a smartphone strapped to their hand 24/7.

JOHN G. 
Évaluation :
5

Did a fantastic jod. Check in and out could not have been easier. I will use you every time I need a rental.

Mark V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES DONALD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA JO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL ANTHONY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT JAVEZ P. 
Évaluation :
5

The woman than helped us was amazing, very friendly and knowledgeable.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qiniso L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
5

The app is not user friendly My husband could not get the photos to upload - he does not have an apple product There should be a sign by rhe trucks with steps to go through I have to admit on the pick up end I had no idea what to do

Michelle T. 
Évaluation :
5

Staff fantastic

MARK DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADYN LEIGH M. 
Évaluation :
5

Mike the manager was incredible, he was understaffed and had a long line of people waiting. He did everything in his power to help out… He deserves a raise!!

MICHAEL FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN THERESE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

The trailer fenders are to high. My Husband drove our Kia Sedona onto the trailer, then he couldn't open the doors to get out. We had to unpack the van so he could crawl over the seats and escape. We couldn't put power windows down as the van must be started. My Husband is 73 years old. This was a very major inconvenience, he fell off the back of the van trying to get out of it. When we returned the trailer he had to again unload the van to get into it. You either need to raise then bed of your auto trailers or lower the fenders.

Kurt K. 
Évaluation :
5

Will you be providing me an invoice for what I was charged? I need an invoice for my record keeping. I was told I would receive an email regarding this rental, perhaps this was it?

WILLIAM CHARLES S. 
Évaluation :
1

I booked a car on an appointment but the company didn't stick with me on time and it was on 6/26/21 at 9:30 am at : 3000 Dunckel Rd Lansing, MI 48910 United States When I went there, the employee said to me, "Sorry, we don't have a truck available now. We apologize and we will offer you free extra miles with a discount. She moved my reservation to the next day and I stop all my plans ….. Next day I went to the location : 1360 N BURKHART RD in HOWELL And I told her I have discount or any free mile She told me no Im sorry. So it was very bad day to my because this is not my mistake.

Abdulrahman A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID ANTHONY K. 
Évaluation :
5

It's all good.👍🏻

STEVEN ROBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYON MATTHEW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
5

I dont smoke and the UHaul smelled like smoke. I only had a short trip so it was ok. But...a longer day would have been bothering.

MICHELE MARY C. 
Évaluation :
5

Online check in was not very quick and more inconvenient.

JULIE N. 
Évaluation :
3

Trailer light harness bracket on tongue was missing 3 of 4 pop rivets. Staff helped secure it with tape for the trip.

Peter H. 
Évaluation :
5

U-Haul did a great job in helping me hook the trailer up to my truck making sure everything was right and working I would definitely recommend to anyone who needs to rent equipment to go here

FLOYD EDWARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david U. 
Évaluation :
3

No uhaul personal was on duty when I returned the trailer.

CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN GORDON K. 
Évaluation :
1

Windshield wipers were bad Vehicle is dirty I left the gas between quarter tank and half tank they marked it as below quarter tank. Screwed up my reservation. Overall bad experience

STEVEN JOSEPH V. 
Non les évaluations ont été soumises pour cet établissement.

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