Customer Reviews for Owatonna Self Storage
(Concessionnaire U-Haul dans le voisinage)

384 évaluations

3103 Hoffman Dr NW   Owatonna, MN 55060

(507) 444-9356

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 2h pm à 6h pm
Heures d'ouverture spéciales
  • 5/9/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(507) 444-9356

3103 Hoffman Dr NW
Owatonna, MN 55060

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 1h pm
  • Dim : 2h pm à 6h pm
Heures d'ouverture spéciales
  • 5/9/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
5

Customer service and assistance and this uHaul store was outstanding!

Brenda O. 
Évaluation :
5

Jeremy was just great! I never worried about my stuff!

Hattie H.  |  Expérience générale 
Évaluation :
4

The inside of the trailer was clean. That was the only important factor. The outside being dirty was not material to the rental.

Neal J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

The young man that assisted us at the Hoffman Drive location in Owatonna was amazingly helpful. Very courteous, knowledgeable and in our opinion went above what's normal in today's world. Amazing customer service skills. Deserves a huge pay raise !!!

Edward M. 
Évaluation :
5

The facility is always great to.use and staff is very friendly 10 stars!

JONATHAN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen J. 
Évaluation :
5

Nothing that I can think of. Customer service was excellent. Helpful, questions answered easily & no complications.

Julie W. 
Évaluation :
5

Well run.

Paul D. 
Évaluation :
3

Easy pick up and easy drop off.

Vernon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

keep doing what your doing.

Ted R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Y. 
Évaluation :
5

Nothing, went very smoothly.

Michael C. 
Évaluation :
5

make the dolly lockable like the old models

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle and Jam F. 
Évaluation :
5

This Storage facility is well maintained and has a very friendly and helpful staff. They get a 10 out of 10 from me!

Roger H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

I had very good experience at this site! The office staff are very helpful and friendly! Thank- you for an excellent place to store the stuff!

Mike M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
4

Nothing. Its fine and customer service friendly and flexible

Charles N. 
Évaluation :
5

Check in process went smooth and truck was all ready to go when I got to the location!

Ryan J. 
Évaluation :
5

I was anxious about renting a trailer. My Mom went into a nursing home from her apt , so I was already dreading this whole process about moving her belongings. Your employee at the Owattona site was so fun, and easy going. Hooked up the trailer, and I was on my way. DEFINITELY WOULD RECOMMEND !! THANK YOU.

Sue W. 
Évaluation :
5

overall we were well pleased with the storage and service!!

Carol F.  |  Expérience générale 
Évaluation :
5

In the winter, there is no snow removal so when you drive up to the location, you don't know where the driveway is and might just turn into the curb. Also last September there was a breakin and my unit was broken into. Almost all my stuff was stolen. With all the cameras inside and out, with a security entry pad, the thieves got in. Finally when I moved out, KO refused to return my deposit saying they had no record of my deposit but that's because when I first rented the unit this rental place was owned by a different company and KO purchased the business last year. So all customers who rented from the previous owner will not get back their deposit. NO I will not recommend this location or KO storage.

Anthony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane K. 
Évaluation :
5

I am a repeat customer due to the friendly service. They do anything to make moving easier on their end.

Amber O. 
Évaluation :
5

The trailer I rented was clean, in great operational shape. The guy working (sorry; I didn't get his name) was great.. He was very thorough in explaining the paperwork, how/where to return if they were closed, etc... A wonderful experience.

Mary N. 
Évaluation :
5

We were very satisfied with the rental unit. Always accessible and clean and dry. If we had a concern they were there to take care of any issues. Thank you! Cees and Cindy

Cynthia K.  |  Expérience générale 
Évaluation :
5

Excellent experience! Jeremy runs an amazing business. He is personable, honest, reliable, and helpful. Would highly recommend!!!

Brad R.  |  Expérience générale 
Évaluation :
5

No problems. All went well.

Richard M.  |  Expérience générale 
Évaluation :
5

This was the nicest facility I have dealt with! The phone was always answered when I called, the people were super nice and helpful, the lot was always plowed and accessible in winter and they were willing to remove ice built up in front of my door if I needed to get into my unit. The keypad and security gate were always in working order. I had my items stored there for 3 years and I always felt safe due to all the safety measures in place as well as they were on-site a lot. Best experience I've had with a storage facility.

Michele D.  |  Expérience générale 
Évaluation :
5

Excellent Service! Thank you Owatonna Self Storage!

Ryan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Super nice friendly folk, very helpful.

Brent P.  |  Expérience générale 
Évaluation :
5

Thank you Owatonna Self Storage for your excellent customer service! You get 2 Thumbs up!

Sam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris J. 
Évaluation :
3

The facility was closed so I had to do an online return. Difficult because my phone service is not the greatest but managed to return the truck and post the necessary pictures.

Francisco T. 
Évaluation :
5

I rented a storage unit for three months as well as a trailer for some in-town hauling, and I have absolutely no complaints. Service was exemplary across-the-board, with the people working there (I assume the owners) making sure I understood everything. I live in Florida now but still have family and friends back in Minnesota and would not hesitate to recommend this business to them. Fair, friendly and reasonably priced. What's not to like?

BILL P. 
Évaluation :
2

It is a requirement that inside a business a mask must be worn and the lady working was not wearing one. The moving van was dirty (not vacuumed) and there was an empty Starbucks cup with Tyler's (whoever that may be) name on it.

Schleyna B. 
Évaluation :
5

My truck was pulled up when I arrived! The utility dolly, furniture pads and appliance cart were already loaded! The rental process was smooth and I was on my way! By far the Best Uhaul location that I have rented from! Thank you Jody and staff for the Great experience!

Ryan J. 
Évaluation :
5

No issues, great work.

Adam M. 
Évaluation :
5

Pulled into lot and parked vehicle, before I could even get out to find help employee was already at truck inspecting for me. Then walked me through drop off and made sure I had receipt didn't even need to go into office.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
5

Nothing. Staff was very professional, polite, and efficient. One of the best experiences I have had with contract rentals. Would highly recommend and will be my first choice for any future needs.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
4

Online check in was an issue. Ended up spending quite a bit of time on the phone because it was not working as it should.

Shawn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Prompt and thorough service with timely follow up!! Very appreciative of Jeremy and his staff!! Thank you!

Vicky G. 
Évaluation :
5

I've rented equipment here a time or two before. Always a great experience. The operator is very flexible and friendly. Good value for the money!

Franklin W. 
Évaluation :
2

Have a person there to check you in. First time I've dropped off a UHaul at a storage facility and had no room to park so parked out on the shoulder of a street.

Renee O. 
Évaluation :
5

The lady, who works there. She's great. Good overall experience. Give her a raise by the way. Zach

Zachary U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H. 
Évaluation :
5

The manager was very friendly. The vehicle was ready and we experienced no problems. Merci.

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matt B. 
Évaluation :
5

Both workers were amazing and went out of their ways to make sure we could get the u haul we wanted.

ShaQuila L. 
Évaluation :
5

No improvement needed , I was assisted with a storage unit and a uhaul /moving truck in a timely and professional manner. Thank You, Leticia Mendiola

Leticia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS C. 
Évaluation :
5

The trailer hitch on the back has an additional piece that I kept hitting my left shin on.

Alexis C. 
Évaluation :
5

The location was in excellent order. The drop off spot was well marked and accommodating. The staff was very friendly and helpful. Overall the location was 10/10. I would gladly do business here again and recommend it highly to any others looking for a quality place to do business.

Dylan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Y. 
Évaluation :
5

Tell future customers on website that 6x12 utility trailer has a much smaller entry point, so a side by side UTV is much too wide for ramp but would Easily fit inside trailer, it's a bad design of A utility trailer.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Everything went very well. Someone even called to verify the rental. Thanks, Cindy

Cynthia and Corn K. 
Évaluation :
5

The mobile interface is ridiculous. It's way too cumbersome. I'm quite handy with my phone and I couldn't manage to get my location sent.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Super fast - picked up the trailer, used it, and returned it with little to no fuss. Excellent!

James T. 
Évaluation :
1

Truck wasn't available at 7 as was your commitment. All trucks locked behind gate. Had to go back at 9AM once facility open. Truck was then outside gate¿ Moving blankets I had reserved were not provided and I had to buy some at local harbor freight.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

I think , your facility is well managed. Sometimes some people like me, don't want their. Unit number disclosed. So if you could tell the customers that it is not personal if some people just leave without opening their unit if there are more than 2 cars in the corridor of the units. I miss my stuff and it is still in Fayetteville Arkansas And despite paying off all credit cards etc Some people keep sending messages to get it or they will sell it They have started doing it to my bank documents as well And I can pay the rent of the storage spaces and bank lock boxes.

Seema O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
5

Good service

Heriberto Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie B. 
Évaluation :
4

Very friendly and accomodating!

Tanya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M. 
Évaluation :
2

Staff needs to be more friendly

Gordon H. 
Évaluation :
5

Excellent attention.

Gilberto J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Bien

Heriberto Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

louis W. 
Évaluation :
4

Open earlier.

Dan K. 
Évaluation :
5

This is the second time I have rented from this facility in Owatonna, MN. Both times the experience has been extremely positive. The person I worked with was very professional and kind. She provided all the necessary information in a clear and friendly way. I would have absolutely no hesitation recommending this location, and definitely will return when I need larger vehicles to transport materials. Merci.

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dusty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco J. 
Évaluation :
1

Mud pit

Thomas V. 
Évaluation :
3

Your customer service reps are rude and misinformed. The last “man” I spoke to was snotty and a complete jerk to the point where I hung up on him because I could not stand to hear him speak another word.

Justin Y. 
Évaluation :
4

Find a way to make sure trucks aren't double booky

Austin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
5

Very nice experience. People there are great to work with. Thanks

Scott H.  |  Expérience générale 
Évaluation :
5

Very clean, secure facility with great customer service.Would definitely use again and recommend others to use if storage unit is needed.

Frank K.  |  Expérience générale 
Évaluation :
5

Clean facility and extremely helpful staff. If I every need a storage unit again Owatonna Self Storage is the place I will go.

Todd D.  |  Expérience générale 
Évaluation :
5

Very easy dealings with staff. They had what I needed, when I needed it. I hope to get my security deposit returned.

Michael B.  |  Expérience générale 
Évaluation :
5

Thank you!! This was my first storage rental and it was a excellent!! I will totally recommend your facility to my friends and family. Thanks again!!

LISA R.  |  Expérience générale 
Évaluation :
5

Clean and secure facility. Owner is friendly and was always very accommodating and helpful. Highly recommend this business.

PAMELA P.  |  Expérience générale 
Évaluation :
5

Great people to work with. Thanks for the great service. I will recommend your business to everyone I know.

Ralph S.  |  Expérience générale 
Évaluation :
5

Clean, well-maintained, and convenient. Definitely will come back for any future needs.

Derek J.  |  Expérience générale 
Évaluation :
5

I would highly recommend them and will the facility again should the need arise.

Sarah F.  |  Expérience générale 
Évaluation :
5

Staff is very helpful.

Bonnie J.  |  Expérience générale 
Non reviews have been submitted for this location.

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