Évaluations des clients Owles Nest LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Owles Nest LLC

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DOUGLAS E.
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Customer service was excellent! Personable and accommodating. Definitely would recommend.

ROOSEVELT C.
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Le client n'a pas laissé de commentaire.

Craig F.
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Very happy with the friendly service.

Alexander J.
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All good!

Martin C.
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Le client n'a pas laissé de commentaire.

Angettia R.
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The staff member didn't go and review the equipment I was renting with me which was a motorcycle trailer nor help me install it on my hitch which was very difficult considering how it was parked in their lot. Nor did the inspect it after I returned it. Poor customer service I won't be using nor recommend this location.

Marshall B.
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Le client n'a pas laissé de commentaire.

William P.
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Le client n'a pas laissé de commentaire.

Gary O.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Le client n'a pas laissé de commentaire.

Gary O.
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Quick Service and Clean Vehicle - thanks!

John H.
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Le client n'a pas laissé de commentaire.

Emil S.
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Friendly and courteous rental process. Very good pricing. They gave me a fair deal based on my rental needs. I'll return again if I need a rental.

DEV K.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

Karen H.
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Everything was great Customer service excellent

Matthew W.
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Le client n'a pas laissé de commentaire.

Edgar O.
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Le client n'a pas laissé de commentaire.

Shanta D.
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Happy in all aspects with my experience with EXTRA STORAGE SPACE!

Allen T.
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Le client n'a pas laissé de commentaire.

Mary A.
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Le client n'a pas laissé de commentaire.

Georgette D.
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Le client n'a pas laissé de commentaire.

Luthenia S.
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Always pleasant and thorough

Christine T.
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Great fast service.

Johanny M.
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Le client n'a pas laissé de commentaire.

Matthew H.
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Le client n'a pas laissé de commentaire.

antonio R.
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Le client n'a pas laissé de commentaire.

Rose F.
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Le client n'a pas laissé de commentaire.

Glen G.
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I live in New York and I had to go to Pennsylvania to get a trailer I can’t believe that there are 1000 locations and I couldn’t get one closer

Marc D.
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Was told about mileage after the fact of getting charged a whopping $300 more - $800 total for a 10' truck is CRAZY and UNACCEPTABLE. I would NEVER recommend nor use Uhaul again. VERY POOR EXPERIENCE ALL AROUND

Jocelyn R.
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A 5 min process took almost 30 mins. Employees needs some work

Bruce P.
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Le client n'a pas laissé de commentaire.

Kirsten S.
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Truck was not equipped with utility dolly or moving blankets. Wasted 20 miles in gas and an hour of valuable time.

Gary O.
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My rental went quite smoothly. I was in and out of the dealer in 10 minutes, which was different than my previous rental fiascos at other dealers. I will definitely be back to this one! Thx!!!

CHRIS Z.
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Le client n'a pas laissé de commentaire.

Harvey H.
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A pleasant change from most rental places !

CHERYL R.
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Le client n'a pas laissé de commentaire.

Stephen D.
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Le client n'a pas laissé de commentaire.

wendy E.
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Le client n'a pas laissé de commentaire.

Norma S.
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I went to pick up a truck I had scheduled days before and had received confirmation on the day before. At arrival was told someone in UHaul cancelled or changed my truck and it was given to a man who walked in and rented it on his phone that morning! I stated how I had reserved it days before, yet that man drove my truck out of the lot leaving me to renting a smaller truck and doing one run with small truck and using a family van for second run!! Totally unacceptable!!!

Richard L.
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Everything was good.

heather S.
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Le client n'a pas laissé de commentaire.

Karen G.
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Le client n'a pas laissé de commentaire.

Richard W.
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My problem had nothing to with this vendor. The uhaul system couldn’t process my order for 2 hours even after i reserved a van in person 2 weeks before. Your online platform is horrible. Your check in and check out uhaul.com app is not intuitive. I wanted a half a day because of uhaul’s technology shortcomings

Philip C.
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Le client n'a pas laissé de commentaire.

Jared F.
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Le client n'a pas laissé de commentaire.

brian S.
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Turn signals didn’t work and there yard is horrible to get out of

Nicholas S.
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The instructions on the printed paper told us to call a number when we arrived at the drop off site. When we called that number the information was not accurate. Using the uhaul website provided us with the correct information

Jim H.
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Very nice place. Would rent again

WILLIAM E.
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Le client n'a pas laissé de commentaire.

George W.
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Service was fast and friendly. The trucks were very clean and there was a variety to choose from. Very customer oriented.

Robert B.
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The usual staff was not there during pickup, so was just given paperwork and told to get the trailer. It is a heavy piece to do on your own. Upon return, the staff was there and did a great job making sure it went smoothly. This is what I was used to from the last time.

Carl W.
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Customer service was excellent. However, I am putting the blame on UHAUL and NOT the location, the check in procedure was glitchy and slow, I had to use the UHAUL app on my phone. I prefer to check in with a person to help avoid any problems. Again this was on UHAUL and NOT the location. I will use this location again.

Myra G.
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Nothing I had a great experience

oscar T.
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Le client n'a pas laissé de commentaire.

Mike N.
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Be a little more informative about product

Dhanesh M.
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Le client n'a pas laissé de commentaire.

Karen H.
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Le client n'a pas laissé de commentaire.

Joanne C.
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My reservation got messed up by the website and this was my location of choice I came in the office and she was able to get me my rental immediately. I am so greatful for her assistance. She was beyond kind and professional. Everything was explained from start to finish!!

Ronald R.
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Process for pickup was good (for first timers) when following the instructions.

Carol H.
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Le client n'a pas laissé de commentaire.

Dan H.
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Le client n'a pas laissé de commentaire.

Mike C.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

leroy H.
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Le client n'a pas laissé de commentaire.

Jamon Y.
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Le client n'a pas laissé de commentaire.

Emily M.
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Absolutely nothing! The location was convenient, easy to find and had plenty of parking. The woman who assisted me could not have been more pleasant! A very good experience.

antonio A.
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The staff at this location know customer service. They had me in and out, explained everything and answered all my questions. I'd definitely do business with them again if the situation arose.

j.l. M.
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Le client n'a pas laissé de commentaire.

Gary W.
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Nice staff. Helpful, friendly, and professional

Sally L.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

amy K.
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Le client n'a pas laissé de commentaire.

Melony F.
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Great customer service always ..best place i ever found for uhaul services ..

Joshua A.
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Nothing needs to change. People are very nice. Will use again when I need to.

Maria R.
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Le client n'a pas laissé de commentaire.

Gary O.
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Great selection, clean trucks with personal service.

John Y.
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Would of rated excellent but since it did not have a "full selection" of inventory I knocked it down a star. With that said, this location has more selections ( trailer wise ) than the closest 3 or 4 locations around my home which is unfortunate. Also, the identity process of name / address send a link to my iPhone so I can upload a photo of my drivers license is much to be desired. It's one thing if it's saved in the system for later use but apparently it's something that I'll need to do each and every time. Honestly, it's too much hassle for a $14, $19 or $24 dollar simple trailer rental. I want to say both personnel at the Morrisville Pa location were excellent though. Gary who I original spoke to regarding trailer selection was excellent in his knowledge of the trailer rentals, knew exactly what inventory he had on hand and suggested the appropriate trailer for what I was using it for. He also set me up with a receiver hitch and ball to tow with and was excellent in his explanation of how everything works. He made sure to test the lights once he hooked up to the trailer and made sure it was safe to travel. I feel comfortable sending my younger boys there to go pick up a trailer now knowing Gary will make sure everything is safe. Also the lady in the office taking my information made the U-haul [mandatory] process easier to deal with.

Alvin F.
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Le client n'a pas laissé de commentaire.

David O.
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This dealer was friendly and helpful, however, there was nobody to greet me in the yard and assist with parking and trailer removal. This was not a major problem, but might be for others.

Kelly G.
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The girl at the desk needs to be replaced if possible. She is argumentative and confrontational. When i said i wanted to read the contract she said yeah you and one other person??? Then when we asked if it was smart to get the extra insurance she said it doesnt matter to me i already got your money. She was prerty bad in terms of porfessionalism. The truck was great.

Daniel M.
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web should be better on being UP TO DATE... AND WHY IS THERE A PROBLEM ON USING VISA GIFT CARDS?? the office was fine ...BUT DEALING WITH THE CO. ON A WHOLE?!- NOT CONSUMER FRIENDLY! DONT MIND PAYING FOR WHAT I USE- BUT I DO HAV AN ISSUE WITH GETTING OUT OF THERE 2 HOURS LATER THAN SCHEDULED,-which caused me to miss out on getting to where i needed to late SO LATE THAT I HAD TO CONTINUE TO RENT TRUCK LONGER, WAY LONGER THAN I WANTED/PLANNED!!!! HOW CONVENIENT COMPANY COMPUTERS WERE NOT JUST DOWN AT A TIME THAT WAS INCONVENIENT FOR ME BUT FAILED TO LET ME AWARE BEFORE I LEFT MY HOUSE (whereas i WOULD HAVE BEEN ABLE TO SETTLE THEN AT MY HOME) SURPRISING ME AT THE END OF THE TRANSACTION! VERY UNHAPPY, MOST LIKELY WILL BE LOOKING TO RENT/DEAL with ANOTHER rental truck co. when the time arises..for I DON'T LIKE THE WAY UHAUL is/has handled me WHEN I NEEDED THEM! SEEMS THEY UNINTERESTED IN CUSTOMER SATISFACTION...* RON(think was name) ,operator i spoke with 3rd TIME FOR HELP, WAS AN ABSOLUTE PLEASURE! HE WAS EVERYHING ANY COMPANY WOULD HAVE ALL EMPLOYEES RESEMBLE! HE MADE ME FEEL HE TRULY WAS THERE TO HELP ! YOU SHOULD HAVE ALL EMPLOYEES TAKE A LESSON FROM HIM! SERIOUSLY WENT OUT OF HIS WAY TO SEE I COULD GET GOING WITH A TRUCK THAT MINUTE, CARED TO HELP!!! VERY APPRECIATIVE OF HIS ENTIRE PHONE ETIQUETTE IN SOLVING THE ISSUE( FOR that moment) & getting me out of there with a truck!! BRAVO to HIM!!! THANK YOU,, RON! I HOPE YOU SEEK HIM OUT AND REWARD HIS OUTSTANDING SERVICE!!! SINCERELY, edie ellison (& Dan Mahon)

Steve K.
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Le client n'a pas laissé de commentaire.

Colleen B.
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Lovely woman helped me.

Jennifer D.
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Le client n'a pas laissé de commentaire.

Joyce B.
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Le client n'a pas laissé de commentaire.

Michael S.
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My drop off was after hours.

Jennifer Z.
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Another great experience. The staff was very nice and helpful as I wasn’t sure how to disconnect the trailer. It was a quick and easy drop off

Tara W.
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Service was excellent I would rent from this U-Haul location again.

Robin C.
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Le client n'a pas laissé de commentaire.

Lisa Z.
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It was a great experience!

Jonathan M.
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Customer service was fantastic.

Gary O.
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Le client n'a pas laissé de commentaire.

helena K.
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I say not applicable because U haul representatives say one thing on the when you make your reservation but another thing happens when you go to pickup/return. example. ( 1 way trip) I was asked for my pickup/destination locations, based upon that, i was charged, only to my surprised, when i got there to pickup the amount was increased by 5 dollars plus. i did not hesitate and paid, dropping off was the same thing, extra 11 dollars was charged. I believe the reason Uhual is doing such is because they already have your card information and you will have no option, which is VERY bad. I did not enjoy the service because what i was been told from the beginning was quite different in the end . Please do your calculations well especially for a one way trip, some customer may have the exact amount on their card and would be embarrassed by all the other charges that may follow

Elvis R.
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Le client n'a pas laissé de commentaire.

HEATHER H.
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This was a quick and easy U-Haul rental experience. Very friendly helpful staff. Will use this location again.

Daniel B.
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DID NOT PROPOSE A LESS EXPENSIVE OPTION FOR 3 DAYS RENTAL

April M.
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Le client n'a pas laissé de commentaire.

Lenn Y.
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Le client n'a pas laissé de commentaire.

Laura C.
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Very friendly and helpful The process went very smoothly, it has in the past, as well.

Non reviews have been submitted for this location.

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