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Yaroslav D
Customer Reviews for Owls Truck Tire Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Van was clean on the interior but the exterior was dirty. It had not rained for at least 5 days prior to the rental so there was adequate time for a wash. The radio was not working. People were friendly.
albert rAlways a great experience at Owl's. Smooth and easy.
Joe DEven more indoor plants would be nice. It's hard to exceed or improve upon such excellent service. The brand new truck was really nice too!
Alexander MI was heavily overcharged I only drove the uhaul for 30 miles and was charged $157, the movers that I booked with uhaul broke my couch and didn't have any tools to dissemble my bed. They promised they would go back and get the bed but bailed. I waited close to 2 hours for them to arrive at the second location. Then had to go disassemble my bed myself despite me paying them extra. The process to return the Uhaul was also not straight forward and tedious. There was a lot of distressed involved with this move and I'm definitely not going to use uhaul nor movers associated with uhaul again.
Edmillie JExceeded every expectation. Owner of location, Alvin came in on his day off to personally ensure my rental experience went smoothly. Great experience all around.
Donald DI rented a u-haul from then 5 years ago, and they are so good that I remembered them that many years later
Barbara GFast and friendly . Great customer service !
Benita LNothing! Everything went well... Awesome experience!!!
Lisa MFriendly would use again
barba rAl was very responsive and took care of everything in great fashion. The van was clean and very spacious.
Don ANothing they were very professional and I would tell everyone to use them. Nicest people I've ever met
Charles FI hated it
ANA SService was perfect. Clean trucks, courteous staff.
micheal cStaff was friendly and helpful, everything went smoothly. Happy with this location, would go there again.
Barry AI had major issues with the Uhaul app, making it hard to review the site. The van was marked up with dozens of prior dents and dings, I was disappointed the van was so beat up.
Gregory BI was very impressed with the brand new trailers. They are much easier to connect and haul, have a smoother ride and better contact points for straps inside the shell.
Brad SThe van wouldn't start once it was loaded. We got stuck in the pouring rain at night in the storage place lot and had to leave the van fully loaded overnight. We had to come back the next day while some fixed the van once again in the pouring rain. We couldn't even unload the van until my son got of from work so once again we were out working hard to move until 9at night! I'm 66 years old it's is taking me days to recuperate as I am the only caregiver to my special needs 70 years old cousin. My body just cannot take the strain anymore. I feel worse for my sons who had to work both days, They were exhausted!!
SHARON TThe customer service reps were very nice and accommodating.
Joseph DVehicle exterior needed washed, cracked passenger side mirror and driver door was mis-aligned so there was considerable wind noise.
Harry AI reserved a 15 ft truck paid for a 15 truck .Got there they have a small truck for $19,95 .I really needed the bigger truck .the tires were not filled right .I had to tell them twice about the tire pressure. They filled the tires .I was there for almost 40 minutes. The owner kept saying he was going to cancel my order .but if he did I would not of been able to rent another truck at another U-Haul place just because of the time of day. It was already after 6pm and the place would of been closed. And I really needed the truck for that evening.My Mom had passed away and I was donating her belongings.i only had help that evening to load the truck. And I had work the next day. And return the truck by 12 pm so with that being said having the smaller truck I had to go back and forth a couple of trips .if I would of had the truck I requested I could of gotten everything in one trip. NOT A HAPPY CUSTOMER.
Deborah EOwner was very friendly and attentive to my needs as a customer.
Shemira BWe were charged $50 over our quote. Not happy
SAMANTHA MIt took 30 minutes to do the virtual checkout of the vehicle. I've used other locations where it was quick and easy. Could have been the uhaul sites issue but it was very frustrating
Richard MThe staff was extremely friendly and helpful. 10/10 customer service!
Michael CAlvin was really helpful throughout the process.
Hillary LThe location itself was fine but my whole over all experience with UHAUL was awful. It started with booking, I booked online prior to my rental because I was moving. First, 2 days before my move I got a phone call stating that there was NO trucks in my area in the size I needed. They basically told me it was the smaller truck or nothing. At this point I had no choice but to take it. Next the day of my booking a get a text that my location of pick up had changed and the time was changed for 8am to 10am because the location did not open until 10:00am. Again big problem for me because I was moving for New York to Philly. I called customer service to ask them why they had changed my location and they stated they didn't have any trucks available in the location I booked. So I had to postpone my move 2 hours and go 25 minutes out of my way to pick up a truck. When I got the location to get the truck, I did all the paper work for them to tell me that they didn't have the two furniture dolly's I had rented. So now I had to go to home depot and rent dolly's on top of it all which delayed my move another half hour. When I called customer service the second time I waited on hold for 19 minutes only to be hung up and transferred back to hold for another 39 minutes. This whole experience was an absolute nightmare. I will never ever ever use U-Haul again. They are unreliable and service is horrible.
Steven tThe owners of this facility was nice and very professional. My reservation was in the system and I was given the contract via an email on my phone. Pretty easy. The owner, Alvin, explained everything to me about the start up of the 15' foot truck (turn off the tow/haul button), the gas tank and 11ft height clearance before I drove off.
James GExcellent customer service
SHANA Bnot much
Gil COffer free use of WiFi while trying to open the U-Haul app. The area was a dead zone for my T-Mobile service.
Richard BWithout question this experience was my best ever at a rental agency. Great service indeed! The fella working the counter couldn't have been nicer.
Russell BBest UHaul experience I've ever had! The people at Owls are awesome and care about the customer
MICHAEL CThe alignment of the truck was horrid. I had to drive with the wheel quarter turned to the left and the truck kept veering to the right. This should be checked and fixed before giving to a customer.
Kevin MOwls Truck service was great. The general UHaul website is awful.
Tracy MAlways professional
peter cEveryone at Owls was great. The mobile app for returning the equipment was awful! I spent 15 minutes trying to upload an odometer and fuel gauge photo and was about to just give up and leave without doing the return at all. Thankfully the gentleman that checked me out in the morning returned with some additional trucks and was able to handle the return for me. Even he acknowledged the app is sub par. Please fix the photo submitting issue. For example, if after 5 tries isn't working, allow the user to continue without it or something.
TODD SThe entire process was 5⭐️
Janice CNothing all was well Manager very nice an helpful.
Shalonda BBeing extra money cause trucks guzzle gas, like a sailor on they first night home! Lol other than that it was awesome! People was awesome an so was the truck! Bomb.com!
Shareef BExcellent service… good people!
Edible AI was charged $14 safe move insurance and I declined this additional fee on U-Haul Contract 92902627 while in the dealers office. I had a witnessed with me when I declined this addition fee. ALSO I was not informed of the "destination miles" which I went over. This is my fault for not reading the U-Haul contract prior to leaving the pick-up location. This entire U-Haul experience from originally making the reservation via the phone through the 800 line representative through the being charged an additional $14 was horrible I promise not to use U-Haul in the future. You telephone operators are rude and lack listening or problem solving skills. Last time I do business with this company. Budget was cheaper and I stay with what I thought was a reputable company.
FRANK RThere's no gas on the vehicle truck number TM6866M The gas tank is on empty The mileage are 35274
LUIS CVery easy experience and extremely friendly and helpful staff. Thanks so much!!
EILEEN MWorked out great
Robert FI never received my balance back to my card. Nor did I receive an exit receipt with my balance and summary sheet.
Lisa MThis has nothing to do with the site that I picked it up from - but my guaranteed reservation moved my site to a spot 1 hour out of the way from where I scheduled it. Not cool. Again the site and the manager were excellent.
Jeffrey BSaid our uhaul was not returned when it was
Bryan HThe gentleman that helped e was very nice. He explained everything to me.
KELLY CHonestly, nothing. I will always use this facility and I will recommend to friends, family. This was my first experience with U-Haul and it was perfect!!!!!
ELLENR KThe online check-in process was not very smooth, but luckily the location employee was able to help me remotely.
Kaitlin WThis location was great and customer service was awesome but I was charged around $100 for a rental I returned the same day that me and the locations employee were trying to figure out why I was charged so much.
Allie bNothing to improve. Great experience, very easy. In and out, keep up the great work!
JAY MThe location I used was not open for business. Fortunately, I was able to get a representative to provide me with instructions to access a truck remotely. It took almost an hour to leave with the vehicle
Jermaine B