Customer Reviews for Owls Truck Tire Service LLC
(U-Haul Neighborhood Dealer)

264 évaluations

2537 Wyandotte Rd   Willow Grove, PA 19090

(215) 395-6467

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(215) 395-6467

2537 Wyandotte Rd
Willow Grove, PA 19090

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was extremely friendly and helpful. 10/10 customer service!

Michael C. 
Évaluation :
5

Alvin was really helpful throughout the process.

Hillary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

The location itself was fine but my whole over all experience with UHAUL was awful. It started with booking, I booked online prior to my rental because I was moving. First, 2 days before my move I got a phone call stating that there was NO trucks in my area in the size I needed. They basically told me it was the smaller truck or nothing. At this point I had no choice but to take it. Next the day of my booking a get a text that my location of pick up had changed and the time was changed for 8am to 10am because the location did not open until 10:00am. Again big problem for me because I was moving for New York to Philly. I called customer service to ask them why they had changed my location and they stated they didn't have any trucks available in the location I booked. So I had to postpone my move 2 hours and go 25 minutes out of my way to pick up a truck. When I got the location to get the truck, I did all the paper work for them to tell me that they didn't have the two furniture dolly's I had rented. So now I had to go to home depot and rent dolly's on top of it all which delayed my move another half hour. When I called customer service the second time I waited on hold for 19 minutes only to be hung up and transferred back to hold for another 39 minutes. This whole experience was an absolute nightmare. I will never ever ever use U-Haul again. They are unreliable and service is horrible.

Steven T. 
Évaluation :
5

The owners of this facility was nice and very professional. My reservation was in the system and I was given the contract via an email on my phone. Pretty easy. The owner, Alvin, explained everything to me about the start up of the 15' foot truck (turn off the tow/haul button), the gas tank and 11ft height clearance before I drove off.

James G. 
Évaluation :
5

Excellent customer service

SHANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
5

not much

Gil C. 
Évaluation :
5

Offer free use of WiFi while trying to open the U-Haul app. The area was a dead zone for my T-Mobile service.

Richard B. 
Évaluation :
5

Without question this experience was my best ever at a rental agency. Great service indeed! The fella working the counter couldn't have been nicer.

Russell B. 
Évaluation :
5

Best UHaul experience I've ever had! The people at Owls are awesome and care about the customer

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon T. 
Évaluation :
5

The alignment of the truck was horrid. I had to drive with the wheel quarter turned to the left and the truck kept veering to the right. This should be checked and fixed before giving to a customer.

Kevin M. 
Évaluation :
5

Owls Truck service was great. The general UHaul website is awful.

Tracy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Always professional

peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary N. 
Évaluation :
5

Everyone at Owls was great. The mobile app for returning the equipment was awful! I spent 15 minutes trying to upload an odometer and fuel gauge photo and was about to just give up and leave without doing the return at all. Thankfully the gentleman that checked me out in the morning returned with some additional trucks and was able to handle the return for me. Even he acknowledged the app is sub par. Please fix the photo submitting issue. For example, if after 5 tries isn't working, allow the user to continue without it or something.

TODD S. 
Évaluation :
5

The entire process was 5⭐️

Janice C. 
Évaluation :
5

Nothing all was well Manager very nice an helpful.

Shalonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
5

Being extra money cause trucks guzzle gas, like a sailor on they first night home! Lol other than that it was awesome! People was awesome an so was the truck! Bomb.com!

Shareef B. 
Évaluation :
5

Excellent service… good people!

Edible A. 
Évaluation :
1

I was charged $14 safe move insurance and I declined this additional fee on U-Haul Contract 92902627 while in the dealers office. I had a witnessed with me when I declined this addition fee. ALSO I was not informed of the "destination miles" which I went over. This is my fault for not reading the U-Haul contract prior to leaving the pick-up location. This entire U-Haul experience from originally making the reservation via the phone through the 800 line representative through the being charged an additional $14 was horrible I promise not to use U-Haul in the future. You telephone operators are rude and lack listening or problem solving skills. Last time I do business with this company. Budget was cheaper and I stay with what I thought was a reputable company.

FRANK R. 
Évaluation :
2

There's no gas on the vehicle truck number TM6866M The gas tank is on empty The mileage are 35274

LUIS C. 
Évaluation :
5

Very easy experience and extremely friendly and helpful staff. Thanks so much!!

EILEEN M. 
Évaluation :
5

Worked out great

Robert F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Umar A. 
Évaluation :
4

I never received my balance back to my card. Nor did I receive an exit receipt with my balance and summary sheet.

Lisa M. 
Évaluation :
5

This has nothing to do with the site that I picked it up from - but my guaranteed reservation moved my site to a spot 1 hour out of the way from where I scheduled it. Not cool. Again the site and the manager were excellent.

Jeffrey B. 
Évaluation :
4

Said our uhaul was not returned when it was

Bryan H. 
Évaluation :
5

The gentleman that helped e was very nice. He explained everything to me.

KELLY C. 
Évaluation :
5

Honestly, nothing. I will always use this facility and I will recommend to friends, family. This was my first experience with U-Haul and it was perfect!!!!!

ELLENR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CONNOR R. 
Évaluation :
4

The online check-in process was not very smooth, but luckily the location employee was able to help me remotely.

Kaitlin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAYMUNDO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN C. 
Évaluation :
5

This location was great and customer service was awesome but I was charged around $100 for a rental I returned the same day that me and the locations employee were trying to figure out why I was charged so much.

Allie B. 
Évaluation :
5

Nothing to improve. Great experience, very easy. In and out, keep up the great work!

JAY M. 
Évaluation :
2

The location I used was not open for business. Fortunately, I was able to get a representative to provide me with instructions to access a truck remotely. It took almost an hour to leave with the vehicle

Jermaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

The moving pads and dolly were not in the truck so Owls brought them to me very quickly after I called them. Great service. Thank you. I did have to add air to the tires as the temperature has cooled and the warning system was notifying me.

John S. 
Évaluation :
2

The attendant was 15 minutes late, I was charged for fuel even though I returned it with more gas than was there when I rented it. The gas tank was not full it was more than 1/8th short of being full and I returned it with more gas in it than When I received it. I was also e-mailed a notice that I never returned the truck even though I dropped it off before my 5 hours was up.

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Alvin is great! Friendly and helpful. The online return system doesn't work for me though. It won't allow me to enter the mileage properly. It adds a decimal and/or two “00's” to the number each time I try. Thankfully Alvin said he can take care of it! Thank you Alvin!

DENISE M. 
Évaluation :
5

The nicest people running the willow grove, pa location. Helpful and can't help but put a smile on your face.

MARYBETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE P. 
Évaluation :
5

nothing - amazing experience.- employee was very helpful and friendly - easy online ordering became easy and smooth process in person

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

Everything was great, quick and easy.

NICOLAS S. 
Évaluation :
3

Truck was very noisy and was in ok condition

Gilles P. 
Évaluation :
5

Just continue your excellent, friendly, helpful service.

Neil F. 
Évaluation :
4

Very difficult to contact uhaul. You can't call a local shop. Always directs you to the main number then you sit on hold to be told they can't contact the local store. Pretty frustrating

Lisa R. 
Évaluation :
3

While the truck was physically clean it stunk from Cigarettes that the previous driver must have been using. It gave me a headache the whole time i was driving -with the windows down. They must have been smoking with the windows closed as it shouldn't have stunk like that if they had the window open when smoking. not sure what your policy is on that. The van needs to be aerated

Gordon L. 
Évaluation :
5

Love that everyone there is so helpful from pickup to drop off. Keep doing it the same like a good business should.

Cindy J. 
Évaluation :
5

The owner could not help us enough. Wonderful experience and would highly recommend. Support the local small shops community!!!

Zachary J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
3

Took too long to get into uhaul. Should be able to complete check in and verify alternative contacts before getting to the pickup location. Website is inefficient. Key wasn't in lockbox when I arrived.

Alaina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
2

The receiving facility is very small and I did not need to go in because the owner came to me. Very friendly guy who took my keys and completed everything for me. Very nice guy.

michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
4

Android app is still a bit wonky. Was unable to upload a "disapprove" photo. There was graffiti on the back door of the truck that did not show in the "approve" photo, but I had no choice but to "approve" if I wanted to move forward. There are other clunky bits too, - it's gotten better, but still needs work. (Samsung Note 20)

Dale H. 
Évaluation :
3

I was given incorrect information about filling the gas tank and now you are charging me for gas I should not be charged for.

MARC B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARSTAIRS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA S. 
Évaluation :
5

👍

jackson D. 
Évaluation :
5

Excellent consumer service

TAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Great service

MARTIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Slava R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Ty!

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
5

The customer service was awesome, I love the fact that I could call and let them know I needed to rent the truck another day,. I will be using this U-haul service again

Naptramous E. 
Non les évaluations ont été soumises pour cet établissement.

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