This location has rats outside running on the side of the building where the trucks are parked. So beware when you are dropping the truck or trailor off at night. I was terrified because one ran under the truck before I put my feet down to get out! The clerk takes a lonv time to enter the information. Not sure if he is new and just not familiar with the system. They charged me for 5 days when I had it for one day. The clerk could not figure out how to complete the return. Im glad I took at picture of me turning it in. Someone that is adquately trained on Uhaul's system should work at this location.SAMARA M.
Customer Reviews for Oxon Hill Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The online reservation system needs improvement. It forced me to a location in Suitland, MD first. They had no reservation for me and were actually incapable of having the equipment I was guaranteed to have been there. The Suitland, MD location found this Oxon Hill Citgo and helped me out.Paul L.
The area smelled like pee. The parking lot is way too small to run a Uhaul detachment out of here. There was a lot of confusion about my rental return. My original drop off location called non-stop (3x times) about my drop off even though I already dropped the Uhaul off. I continued to tell them I already returns it and explained what a sales rep from thier location told me to tell the Oxon location. Both ladies were extremely rude and insisted the truck wasn't turned in. They were no help. I ended up having to call my self to straighten out the confusion cause the lady claimed the number was not working. I got through perfectly fine. Maybe this situation is not common but my overall experience was stressful and annoying.Hillary G.
I didn't get the furniture dolly I paid for. The location was terrible. There were clothes left draped over the passenger side view mirror, pants and shirt on the ground right outside the driver door, a syringe on the ground behind the truck, and a cigar wrapper with cigar guts all over the inside of the truck cargo area.Thomas H.
100 % satisfiedFederico Emeteri L.