Le client n'a pas laissé de commentaire.
Harry M.
Customer Reviews for Oyster Cove Boatworks Southside
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The woman who checked us in and then out was courteous, efficient, friendly, and accurate. She made the whole thing very easy.
Stephen M.Rien
Joe J.The service was excellent and would use them again any day.
Alyssa H.Very friendly and helpful.
Thomas M.The lady that helped me pick up and drop off the trailer was outstanding. Very knowledgable and helpful.
John M.I was not able to put in that we did refill the gas tank back to where it was. The gas was between 3/4 and fill but it would only allow me to put 3/4 OR full so I was charged for gas when in fact I did put it back where it was.
Eric H.Give Debra a raise.
Daryll D.Nothing. Everything went better than expected. Great service from Deborah Turner - she even offered some good recommendations to help us move next time. Easy pick-up. And easy turn-in. And this location provides on site, no fee, safe parking for vehicle left during the rental period.
Frank M.Katie was courteous, knowledgeable, and professional. It was a pleasure conducting business with her. She should be commended for going the extra mile.
MCAULIFEJOSEPH S.It was an excellent experience good service and very professional very professional
nydia R.Unclear how to drop-off equipment as there is a locked gate with no way to contact staff.
Jerod M.The customer service and vehicles at this location were great as well as the location very clean and upkept I'll be returning
TYLERCANNON S.The customer service was exceptional and super friendly
Joe J.The equipment was decent but not likely to rent this equipment again. Good enough customer service.
PAUL B.Awesome experience and very well maintained equipment! Merci
Kevin L.This was by far the most well-maintained and cleanest U-Haul I have ever rented
suzanne S.Deborah and Katie are simply superb!
MCAULIFEJOSEPH S.Staff was very friendly and quick.
Robert S.Location was great! Your app SUCKS!!! 1) You won't let me start the process of getting approved to take the truck until I get there. The uploading of photos took way too long. I have a brand new samsung Galaxy z Flip 3, I was on 5g with 4 bars, so it was NOT my equipment. And, worst thing, I could have done it while my wife was driving me to the Uhaul, but you made me wait until I get there. 2) Dropping off, the app would not let me upload a photo AT ALL. I entered milage and gas, clicked to upload the photo, the buttons would go translucent to indicate it was doing something, then they would come back solid with no picture uploaded. I tried 4 times and I had the person that was driving me home try a couple times just in case I was doing something wrong.
Graham S.Great staff !! Helpful and Friendly
Allan B.I was five minutes late and the person was a little snippy.
Anna B.I believe no improvements are required, system is very easy to check in and return.
Joan Carles C.I don't know what else you can do. Debra at Oyster Cove Boatworks has consistently exceeded all of my customer expectations!
MCAULIFEJOSEPH S.Good quality trailer and staff was exceptional.
Dan E.Great customer service! Nothing to improve
Ronald C.My credit card was changed yesterday with out Calling me first.
DENISE W.Super nice Ladies!
Victoria H.The business was closed, so we left the transport in one of their parking areas. Got an Email of receipt in the AM
Francis M.Perfect customer service, representatives were friendly, patient and most helpful in explaining all details for pick up and drop off.
Diane S.People could not have been nicer. Verify friendly and efficient. The one thing that would have helped is if I had been told mpg before the trip. That way, I know about how many gallons I need to putt in before return. That is a minor point. My experience was super. Please thank the people for me. They were really great.
Thomas R.Great customer service at this location. Quick and very helpful.. even attached the trailer for us.. will be back if I need again..
Matt V.We love Debra and her crew. They're simply wonderful. The best customer service!
DONALDWADE H.Great service
JESUS O.Perfect transaction, will definitely my store if choice.
MARKA M.Staff was great!!!
DENNISSCOTT Y.One of the best truck rental services I've ever seen they've got their stuff together!! Friendly service fast and easy in my opinion go there it's the only way to go, Bart hahn
BARTLEROY H.Great customer service!
Ryan B.Very good people and a great rental experience.
Norman L.Excellent service à la clientèle
FRANCISCOJAVIER Z.The "Find My Location" feature would not work when I was trying to return the vehicle after hours, which held me up from processing the return. Had to use another phone. Suggest adding an option to manually enter the address/location of return to enable a user to finish the return process.
Duane R.Oyster Cove Boatworks Southside 1309 Virginia Beach Blvd Virginia Beach, VA 23454 is a New owner of this Uhaul location however it is without question this IS Uhauls best rental location on the eastern seaboard. After renting all sizes of trailers and trucks over 20 times in the past 2 years from Virginia Beach, Hampton, Philly, DC, Florida and New Jersey this shop has consistently been flawless providing perfect personal costumer service, greatest understanding of UHaul's business statement and providing quality products by thoroughly inspecting Uhauls fleet before delivery. My wife and I greatly thank these ladies for their consistent dedication to both the business they work for and their costumers. Well done, keep it going!
Matthew W.Your 24 hour policy is contradictory. You can't state you rent a U-Haul for 24 hours then say “ well you told us you would bring it back by 4pm- so now we are going to charge you extraâ€. When I checked out the truck at 9 am. This is complete nonsense. I will be filing a formal complaint with U-Haul.
Jeffrey T.I can't think of anything! Great experience!
Stacy Z.The location was easy to find with trucks near the road. The workers were helpful and friendly. I have had some bad experiences in the last few years (empty gas, missing gas cap, rough engine, no truck at appointed location) so was very happy when my entire experience was easy. Everything ran smoothly and they were ready for us.
DENISEFINKBEINER H.Deborah was great. Very professional, all paperwork handled efficiently and fully explained. Then she came out to the trailer and made sure it was connected correctly and all lights worked. A terrific customer service experience!
LAURENCE BAXTER R.The rims on the trailer was so rushed and lug nuts I think if there had to come off the lugs will brake off
JOHN M.My reservation was move from the VA beach "Town Center" location the same morning to this one because the other location did not have one available in the size that I needed. They were awful in how they handled the transfer and I was in no way compensated or even apologized to for the inconvenience. However when I got to the location above,the contactless check-in/Drop off was seamless. Deborah was a gem. She was attentive and professional. She even make sure I understood my bill properly before charging me for additional stuff.
Audravette J.Folks at this location are kind and professional
TOMLEE B.